Qureos Mentor

Thrifty Car Rental UAE

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 Role Overview:
 
 
 
 The Customer Relations Executive will be responsible for enhancing customer satisfaction and loyalty through handling concerns of all customers with the objective of improving the organization&rsquo;s overall customer satisfaction ratings.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Generating sales leads from existing customers and forwarding them to the sales team.
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 Addressing customer queries and complaints promptly, aiming to provide exceptional customer service and foster strong customer relationships. Swiftly escalating and resolving customer complaints.
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 Maintaining records of contract renewals and proactively initiating renewals or offering new products before the contract term ends.
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 Communicating client needs and requirements to the operations department as necessary.
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 Implementing and managing a continuous referral program.
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 Coordinating vehicle pick-up and drop-off arrangements for customers.
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 Assisting in the organization of client promotional events.
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 Handling payment collection and managing invoicing processes.
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 Developing and implementing customer-centric processes and enhancements to enhance service usage.
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 Cultivating and nurturing profitable relationships with all customers.
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 Keeping customers informed about the resolution status of their concerns, complaints, and latest product offerings to boost sales.
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 Compiling monthly customer service performance reports.
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 Expanding the customer base through upselling and cross-selling initiatives.
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 Promoting the use of CRM programs among all customers.
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 Conducting competitor analysis and devising strategic plans accordingly.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 Strong focus on customer centricity and satisfaction.
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 Exceptional written and verbal communication abilities.
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 Proficiency in process improvement and re-engineering.
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 Effective problem-solving skills.
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 Capable in people management and team leadership.
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 Self-motivated with strong leadership qualities.
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 Demonstrated aptitude in project and personnel management.
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 Excellent interpersonal skills.
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 Ability to effectively balance customer needs with company interests.
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 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 :
 
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 Bachelor's degree in Commerce/Business Administration, Marketing, or Communications.
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 Additional training in:
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 Customer Service is preferred.
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 Train the Trainer certification is desirable.
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 Previous experience in Car Rental, Hospitality (Hotels), Travel &amp; Tours, Airlines, or related service industries.
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 At least 2 years of experience in Customer Service Management, with a strong understanding of service standard improvement.
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 Proficient in customer experience management, complaint resolution, and service quality enhancement.
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 </ul>
</div>

Customer Relations Executive

<div>
 
 
 Role Overview:
 
 
 
 The Assistant Accountant at Thrifty Car Rental will support the Accounts Department in processing refunds, reconciling receipts, maintaining accurate financial records, and assisting with day-to-day accounting operations. This role ensures smooth financial workflows, timely reporting, and effective coordination with clients and internal teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Daily Activities
 
 
 <ul>
 <li>
 Process refunds including cash refunds, online cancellations, early off-hire, debit card deposits, and personal lease refunds.
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 Respond to client emails regarding refunds and pre-authorization (pre-auth) queries.
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 Assist Customer Service Advisors (CSA) and Customer Care teams with financial inquiries.
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 Maintain and update the Refund Tracker, including refund notes and reference numbers.
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 </ul>
 
 
 
 
 
 Weekly and Monthly Activities
 
 
 <ul>
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 Record online cancellation entries in the JD system.
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 Reconcile AMEX receipts, NI receipts, and Points Pay receipts.
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 Confirm and verify refund receipts.
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 Handle NI escalations, including following up on pre-authorizations for outstanding reports submitted by Area Managers.
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 </ul>
 
 
 
 
 
 Skills and Qualifications
 
 
 <ul>
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 Minimum 2&ndash;3 years of experience in accounting or a similar role.
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 Knowledge of refund processes, reconciliations, and accounting systems.
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 Experience in an automotive or start-up environment is advantageous.
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 Good organizational and time-management skills.
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 Good communication skills to liaise with clients and internal teams.
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 High attention to detail and accuracy
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 </ul>
</div>

Assistant Accountant

Join Thrifty Car Rental UAE and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Thrifty Car Rental UAE

About Company

Customer Relations Executive

Assistant Accountant