Qureos Mentor

Tidelands Health

<div>Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health! 
Patient Services Representative II 
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. 
 
A Brief Overview 
The purpose of this position is to register all patients needing services and handle all first call resolutions for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance their patient experience. Responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. May also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections.
 
 
What you will do<ul><li>
Engage patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.</li>
<li>Obtains and accurately enters required information for registration into the electronic health system. Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.</li>
<li>Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.</li>
<li>Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.</li>
<li>Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.</li>
<li>Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancel and reschedule appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.</li>
<li>Organizes, expedites and follows-up on any paperwork related to patient care.</li>
<li>Schedules various types of appointments for providers and communicates any necessary instructions to the patient.</li>
<li>Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.</li></ul> 

Education Qualifications<ul><li>
High School Diploma or equivalent Required
</li></ul> 
Experience Qualifications<ul><li>
Two (2) years of related customer experience, preferably in healthcare Required
</li><li>Experience demonstrating proficiency in scheduling OR pre-registering patients. May consider prior call center experience
</li></ul> 
Skills and Abilities<ul><li>
Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required
</li><li>Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients&rsquo; families/visitors and clinical staff required
</li><li>Ability to perform with a high degree of accuracy and with meticulous attention to detail required
</li>Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems required 
<li>
</li></ul> 
 
Physical Demand 
Light Physical Demand 
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. 
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.</div>

Patient Services Representative II

<div>Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Patient Services Representative II 
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. 
 
A Brief Overview 
The purpose of this position is to register all patients needing services and handle all first call resolutions for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance their patient experience. 
 
Responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. May also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections. 
 
What you will do<ul><li>
Engage patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.</li><li>
Obtains and accurately enters required information for registration into the electronic health system. Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.</li><li>
Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.</li><li>
Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.</li><li>
Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.</li><li>
Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancel and reschedule appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.</li><li>
Organizes, expedites and follows-up on any paperwork related to patient care.</li><li>
Schedules various types of appointments for providers and communicates any necessary instructions to the patient.</li><li>
Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.</li></ul> 
Education Qualifications<ul><li>
High School Diploma or equivalent Required</li></ul> 
Experience Qualifications<ul><li>
Two (2) years of related customer experience, preferably in healthcare Required</li><li>
Experience demonstrating proficiency in scheduling OR pre-registering patients. May consider prior call center experience</li></ul> 
Skills and Abilities<ul><li>
Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required</li><li>
Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients&rsquo; families/visitors and clinical staff required</li><li>
Ability to perform with a high degree of accuracy and with meticulous attention to detail required</li><li>
Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems required</li></ul> 
Physical Demand 
Light Physical Demand 
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. 
 
Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.</div>

Patient Services Representative

<div>
 Employee Type:
 
 
 Regular
 
 
 Work Shift:
 
 
 Day - 8 hour shift (United States of America)
 
 
 
 Join Team Tidelands and help people live better lives through better health!
 
 
 
 
 Outpatient Nurse (RN)
 
 
 
 Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
 
 
 
 A Brief Overview
 
 
 
 The Outpatient Nurse (RN) is responsible for the provision of nursing care based on standards of care and professional nursing practice. The Outpatient Nurse is accountable for the outcomes of nursing care delivered in an outpatient setting that performs specialized procedures.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Accompany patients to exam rooms, preparing patients for exams, performing and documenting vital signs, assisting with office procedures, preparing and administering medications with physician&rsquo;s authorization, and drawing blood.
 </li>
 <li>
 Provide patient education with regards to office policies, medications, and management of disease, home treatments, and special diets.
 </li>
 <li>
 Retrieval of lab and x-ray reports, calling in prescriptions, telephone triage, obtaining referrals and authorizations, completing medical forms.
 </li>
 <li>
 Order medical and office supplies, stocking exam rooms, cleaning rooms, cleaning instruments, disposing of biohazard waste according to OSHA standards.
 </li>
 <li>
 Perform accurate, legal, and ethical documentation and other front office duties as assigned.
 </li>
 <li>
 Coordination of pre-op workup including patient education.
 </li>
 <li>
 Contact patients prior to procedure to review pre-op checklist and documenting communications.
 </li>
 <li>
 Draw up medications.
 </li>
 <li>
 Assist with patient preparation including patient assessment / monitoring before, during, and after an outpatient procedure.
 </li>
 <li>
 Assist patient / family with post-procedure instructions.
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 ADN Required
 </li>
 <li>
 BSN Preferred
 
 
 </li>
 </ul>
 
 Experience Qualifications
 
 
 
 <ul>
 <li>
 General experience in a physician office setting Preferred
 
 
 </li>
 </ul>
 
 Skills And Abilities
 
 
 
 <ul>
 <li>
 Ability to work with patients, families, physicians and other health care providers with a high level of customer service orientation
 </li>
 <li>
 General proficient PC skills and computer knowledge
 </li>
 <li>
 Phlebotomy skills and experience
 </li>
 <li>
 Excellent communication skills and ability to multi-task
 
 
 </li>
 </ul>
 
 Licenses and Certifications
 
 
 
 <ul>
 <li>
 Registered Nurse - South Carolina Department of Labor, Licensing and Regulation Required
 </li>
 <li>
 Basic Life Support Certified - American Heart Association within 30 Days Required
 </li>
 <li>
 Advanced Cardiovascular Life Support Certified - American Heart Association Preferred
 
 
 </li>
 </ul>
 
 Physical Demand
 
 
 
 Light-Medium Physical Demand
 
 
 The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.
 
 
 Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
 
 
 Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
</div>

Outpatient Nurse (RN)

<div>Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Patient Care Technician 
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. 
 
A Brief Overview 
The Patient Care Technician (PCT) on the Vascular Access &amp; Infusion Services Team provides essential clinical and administrative support to the Vascular Access RNs and the Infusion Services team. This position assists with preparation and support during Vascular Access procedures; manages infusion referrals; and performs patient care tasks within the approved PCT scope of practice. The PCT contributes to safe, efficient workflow, supports CLABSI prevention initiatives, and enhances the overall patient experience. 
 
What you will do<ul><li>
Assist RNs with vascular access procedures by preparing patients and equipment for PICC and midline insertions, maintaining sterile fields in accordance with infection-prevention standards, and supporting dressing changes, securement, and site care under RN direction.</li><li>
Provide basic patient care and ensure procedural readiness by obtaining vital signs, assisting with positioning and comfort measures, setting up and maintaining vascular access equipment (including ultrasound machines, IV carts, and procedure trays), and restocking and organizing supply carts, procedure areas, and mobile kits.</li><li>
Coordinate intake and processing of infusion referrals by reviewing incoming orders for completeness (including diagnosis, labs, allergies, and treatment details), identifying and obtaining missing information from ordering offices, and accurately entering and routing referrals in the EMR to support timely scheduling.</li><li>
Support infusion workflow and patient readiness by tracking referral progress and maintaining daily workflow logs, assisting with appointment preparation (including confirming lab results, IV access needs, and pre-medication requirements), and communicating with provider offices to obtain necessary non-clinical documentation.</li><li>
Provide basic education on what to expect during vascular access or infusion procedures (within scope).</li><li>
Document patient care activities and workflow steps in the EMR in accordance with PCT guidelines, ensuring accuracy, timeliness, and completeness of records.</li><li>
Support operational and quality initiatives by assisting with data collection for key metrics (including PICC insertions, infusion turnaround times, and CLABSI prevention), and performing clerical tasks such as scanning, uploading, referral organization, and supply tracking documentation.</li><li>
Maintain a safe and compliant clinical environment by adhering to sterile technique and infection-control standards, cleaning and disinfecting ultrasound equipment, procedure carts, and work areas.</li><li>
Support CLABSI-reduction strategies and compliance with vascular access bundles.</li><li>
Report any malfunctioning equipment to Biomed or department leadership.</li></ul> 
Education Qualifications<ul><li>
High School Diploma with the completion of Medical Assistant program with certification (CMA) Required or</li><li>
High School Diploma with the completion of Nursing Assistant program with certification (CNA) Required or</li><li>
High School Diploma with the certificate received as an Emergency Medical Technician (EMT) Required or</li><li>
High School Diploma with the certificate received as an Emergency Room Technician (ERT) Required</li></ul> 
Experience Qualifications<ul><li>
A minimum of six months&rsquo; work experience as an Emergency Room Technician or Emergency Medical Technician Required or</li><li>
A minimum of six months&rsquo; work experience as a Certified Medical Assistant or Certified Nursing Assistant Required</li><li>
Prior experience in working in the healthcare setting with patients, families, physicians, other health care providers and customers Preferred</li></ul> 
Licenses and Certifications<ul><li>
Certified Clinical Medical Assistant - National HealthCareer Association Required or</li><li>
National Certified Medical Assistant - National Center for Competency Testing Required or</li><li>
Certified Medical Assistant - American Association of Medical Assistants Required or</li><li>
Certified Medical Assistant - American Medical Technologist Required or</li><li>
Certified Nursing Assistant - National Nurse Aide Assessment Program Required or</li><li>
Emergency Medical Technician - SC DHEC Required</li><li>
Basic Life Support Certified - American Heart Association within 30 Days Required</li></ul> 
Physical Demand 
Medium Physical Demand 
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. 
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.</div>

Patient Care Technician

Join Tidelands Health and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tidelands Health

About Company

Patient Services Representative II

Patient Services Representative

Outpatient Nurse (RN)

Patient Care Technician