Qureos Mentor

Tidewater Physicians Multispecialty Group

<div>Position Summary
The Courier I is responsible for driving, transporting, picking up, delivering between buildings, offices, and other businesses.
Major Duties and Responsibilities<ul><li>
Transports supplies, material and equipment from clinic to other locations and within clinic including laboratory specimens, medical records/charts, x-rays, bank deposits, paychecks, mail, office supplies, and medical equipment.</li><li>
Picks up, sorts and distributes items to/from assigned locations.</li><li>
Seeks resolution of customer problems including searching for missing items.</li><li>
Completes related paperwork such as pickup/delivery logs, mileage reports.</li><li>
Maintains regular schedule and communicates any temporary changes. Carries cell phone and communicates frequently with supervisor.</li><li>
Ensures that the courier vehicle is maintained including fueling, cleaning, reporting repair needs.</li><li>
The job holder must demonstrate current competencies to meet job requirements.</li><li>
Other duties as assigned.</li></ul>
Knowledge, Skills and Abilities<ul><li>
Knowledge of safe driving and vehicle maintenance practices.</li><li>
Knowledge of how to read maps of community and clinic layout.</li><li>
Knowledge of handling biohazard materials safely.</li><li>
Skill in understanding of handling bloodborne pathogens using universal precautions following OSHA guidelines.</li><li>
Skill in driving car or van in all types of weather.</li><li>
Skill in principles of customer service, scheduling and time management.</li><li>
Ability to work scheduled hours as defined in the job offer.</li><li>
Ability to read English and follow instructions.</li><li>
Ability to interact courteously and communicate effectively with many different kinds of customers.</li><li>
Ability to work with minimal supervision and organize time well.</li></ul>
Education / Training / Requirements
<ul><li>High school diploma preferred.</li><li>
Valid state driver's license. Must be insurable and bondable.</li><li>
Must be at least 21 years old.</li></ul>
Physical Demands
<ul><li>Ability to drive.</li><li>
Ability to lift or move equipment.</li><li>
Ability to stand and walk for limited periods of time.</li><li>
Ability to sit for extended periods of time.</li><li>
Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *</li><li>
Ability to grasp and hold up to 25 lbs.*</li><li>
Ability to speak clearly and understandably.</li><li>
Basic vision, corrected.</li></ul>
Success Factors
<ul><li>Alignment with Company Mission and Core Values</li><li>
Excellent Time Management/Organized</li><li>
Open Communication/Positive</li><li>
Goal Driven</li><li>
Excellent Customer Service</li><li>
Juggles Multiple Priorities</li><li>
Accuracy and Attention to Detail</li></ul>
All statements are essential functions of the position unless identified as non-essential by an asterisk (*).</div>

Courier I

<div>Position Summary 
The Clinical Research Coordinator I conduct high quality clinical research following the highest ethical and regulatory standards of care. 
 
Major Duties and Responsibilities
<ul><li>Become familiar with the design of proposed and implemented studies.</li><li>
Review study protocols to evaluate factors such as sample collection processes, data management plans, and potential risks to subject patients.</li><li>
Communicate well with patients, medical personnel, research sponsors, and institutional review boards (IRBs).</li><li>
Assess eligibility of potential subjects through screening interviews, review of medical records, and discussion of patient status with physicians and nurses.</li><li>
Inform patients and caregivers of study designs, risks, and outcomes to be expected.</li><li>
Organize sites for study equipment and supplies.</li><li>
Contact industry representatives to ensure that the equipment and software specifications needed for successful study completion are available.</li><li>
Attend meetings required by research sponsors; some travel and overnight stays may be required.
</li><li>Enroll patients in clinical studies, ensuring that informed consent is obtained and documented in accordance with all applicable regulatory and ethical requirements at the federal, state, and local levels.</li><li>
Schedule subjects for appointments, procedures, or inpatient stays as required by study protocols.</li><li>
Order the drugs and/or devices necessary for studies.</li><li>
Dispense medication and/or medical devices, calculate dosages, and provide instruction for patients as necessary.</li><li>
Comfortable handling lab specimens which may include blood, urine, vaginal fluids, joint aspirants, sputum or others.
</li><li>Competent in the processing, labeling specimen tubes, filling out requisitions, working with dry ice, storing and shipping lab specimens as required.
</li><li>Collect and maintain study data, which may be either electronic and/or printed, depending on the study.</li><li>
Obtain subject follow-up information and communicate with health care providers and subjects as necessary.</li><li>
Register protocol patients with appropriate statistical centers as required.</li><li>
Prepare and maintain records of study activities, including case report forms, drug dispensation records, and regulatory compliance.</li><li>
Prepare and maintain study-related protocol worksheets, procedural manuals, adverse event reports, institutional review board documents, and progress reports.</li><li>
Record adverse events and side effect data and confer with investigators regarding the reporting of events to oversight agencies.</li><li>
Collaborate with investigators to prepare reports and presentations concerning clinical study procedures, results, and conclusions.</li><li>
Track enrollment status of subjects, document causes of dropout, and document efforts to contact subjects.</li><li>
Become familiar with relevant electronic medical records and HIPAA law.</li><li>
Monitor studies to ensure compliance with protocol design.</li><li>
Monitor studies to ensure compliance with federal, state and local regulations and TPMG's ethical policies.</li><li>
Prepare for and participate in audits conducted by study sponsors, federal agencies, and specifically designated review groups.
</li><li>Maintain contact with sponsors to schedule and coordinate site visits and answer questions about all issues with records or data</li><li>
Identify protocol problems, inform investigators of problems, and assist resolution of such problems</li><li>
Confer with health care professionals to determine the best recruitment practices for studies.</li><li>
Develop advertising and other informational materials to be used in subject recruitment.</li><li>
Meet with physician groups as needed.</li><li>
Participate in preparation and management of research budgets.</li><li>
Participate in the billing process for studies and oversee monetary disbursements.</li><li>
Participate in training and quality assurance programs.</li><li>
Review scientific literature, participate in continuing education activities, or attend conferences and seminars to maintain current knowledge of clinical study affairs and issues.
</li><li>Ability to work well independently and with a team.</li><li>
Ability to refocus attention easily after multiple interruptions.</li><li>
Ability to remain organized despite multiple paper charts being utilized at the same time.
</li><li>Using your own transportation to purchase dry ice for laboratory specimen shipments and taking the packages to USPS, UPS, and or FedEx for delivery as needed.</li><li>
Willing to perform work related tasks off-site when necessary.</li><li>
Willing and eager to learn new things.</li><li>
Other duties as assigned.</li></ul>
Knowledge, Skills and Abilities
<ul><li>Knowledge of appropriate medical terminology.</li><li>
Knowledge of appropriate email etiquette and effective communication.</li><li>
Knowledge of clinical study affairs and issues.
</li><li>Ability to work scheduled hours as defined in the job offer and to use time effectively.</li><li>
Ability to determine appropriate course of action in more complex situations.</li><li>
Ability to present information to top management, public groups, and/or boards of directors effectively.</li><li>
Ability to define problems, collect data, establish facts, and draw valid conclusions.</li><li>
Ability to manage multiple and simultaneous responsibilities.</li><li>
Ability to read and understand oral and written instructions and follow written protocols.</li><li>
Ability to manage data, prepare spread sheets, and apply mathematical concepts such as probability, statistical inference, and basic concepts of algebra and geometry to practical situations.</li></ul>
Education / Training / Requirements
<ul><li>Bachelor&rsquo;s degree from a four-year college or university, one to two years related experience and/or training, or equivalent combination of education and experience.</li><li>
Patient care experience is highly desired.</li><li>
Legible handwriting is a requirement.</li><li>
Phlebotomy experience desired but not required.</li><li>
GCP certification, IATA certification desired but not required for consideration.</li><li>
Current driver&rsquo;s license and reliable vehicle
</li><li>Certification by the Association of Clinical Research Professionals (ACRP) or similar organization is preferred but not required.</li><li>
Ability to learn new tasks and apply skills and knowledge to various work activities.
</li></ul>Physical Demands<ul><li>
Ability to stand and walk for long periods of time.</li><li>
Ability to sit for extended periods of time.</li><li>
Ability to climb or balance for limited periods of time.</li><li>
Ability to occasionally reach, bend, stoop and lift up to 50 lbs. *</li><li>
Ability to grasp and hold up to 25 lbs.*</li><li>
Ability to hear normal voice level communications in person or through the telephone.</li><li>
Ability to speak clearly and understandably.
</li><li>Ability to taste and smell.</li><li>
Ability to look at a computer screen for many hours of the day.</li></ul>
Success Factors
<ul><li>Alignment with Company Mission and Core Values</li><li>
Excellent Time Management/Organized</li><li>
Open Communication/Positive</li><li>
Goal Driven</li><li>
Excellent Customer Service</li><li>
Juggles Multiple Priorities</li><li>
Accuracy and Attention to Detail</li><li>
Accomplished in word processing and worksheet utilization</li></ul>
All statements are essential functions of the position unless identified as non-essential by an asterisk (*).</div>

Clinical Research Patient Recruiter

<div>Position Summary
The Office Coordinator assists with the overall functions in the office and gives direction to staff under the supervision of the medical office manager. Must have strong organizational skills, customer service orientation, time management, computer operation, and confidentiality.
Major Duties and Responsibilities<ul><li>
Assists office manager with overseeing the daily office operations and delegates as needed.</li><li>
Responsible for training new front office staff and responsible for appropriate staff coverage and staff schedules (which includes filling in as needed- must know how to perform all front office duties: checking in/checking out, collecting copays, answering phones, verifying insurance).</li><li>
Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills and able to handle all staff/coworker interactions professionally.</li><li>
Implements efficient front office procedures as needed.</li><li>
Ensure staffing reports to work and inform department managers are advised if staff does not show or is late for work.</li><li>
Appointment scheduler on multiple telephone line system.</li><li>
Checking in patients for appointments and checking out patients at the end of appointments.</li><li>
Verifying insurance and collecting copays and balances.</li><li>
Creating patient charts with protected health information.</li><li>
Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.</li><li>
Assure timely delivery of patient services and maintains strictest confidentiality.</li><li>
First point of contact to resolve patient complaints received.</li><li>
Accounts Payable duties for the location to include:<ul><li>
Monthly reporting of the timeshare schedule to accounting department and Regional Operations Manager for expense purposes.</li><li>
Petty Cash oversight and replenishment, and invoice submission for the site.</li><li>
Monthly financial review of the GL and Trend Report for the location to ensure proper expense allocation and communicating discrepancies to Regional Operations Manager and accounting department.</li><li>
Daily Deposit reporting and submission.<ul><li>
Answer patient billing questions, works bad debt delinquent reports (includes delinquent letter preparation and calls to patients), set up budget plans, collect patient balances, prepares fee slips with include insurance verification, and checking patients.</li><li>
CBO liaison regarding insurance issues.</li><li>
Correct front office errors/issues which include educating teams.</li></ul></li></ul></li><li>
Act as a liaison between the physicians and office manager and clerical staff.</li></ul><ul><li>
Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.</li><li>
Perform other duties, as requested.</li></ul>
Knowledge, Skills and Abilities
<ul><li>Knowledge of computer systems and applications.</li><li>
Knowledge of office equipment.</li><li>
Knowledge of medical terminology and office procedures.</li><li>
Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.</li><li>
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.</li><li>
Pays strong attention to detail.</li><li>
Excellent customer service skills.</li><li>
Ability to work scheduled hours as defined in the job offer.</li><li>
Ability to communicate effectively and professionally.</li><li>
Ability to present information in an organized manner.</li><li>
Skill in multi-tasking.</li></ul>
Education / Training / Requirements
<ul><li>High school diploma or equivalent required.</li><li>
One year experience in a medical environment (or)</li></ul>
Physical Demands
<ul><li>Ability to lift or move equipment.</li><li>
Ability to stand and walk for limited periods of time; sit for extended periods of time.</li><li>
Ability to enter data into a computer via a keyboard.</li><li>
Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *</li><li>
Ability to grasp and hold up to 30 lbs.*</li><li>
Ability to occasionally squat and lean over.</li><li>
Ability to hear normal voice level communications in person or through the telephone.</li><li>
Ability to speak clearly and understandably; basic vision, corrected.</li><li>
Ability to see and understand data on a computer screen.</li></ul>
Success Factors
<ul><li>Alignment with Company Mission and Core Values</li><li>
Excellent Time Management/Organized</li><li>
Open Communication/Positive</li><li>
Goal Driven</li><li>
Excellent Customer Service</li><li>
Juggles Multiple Priorities</li><li>
Accuracy and Attention to Detail</li></ul>
All statements are essential functions of the position unless identified as non-essential by an asterisk (*).</div>

Office Coordinator

Join Tidewater Physicians Multispecialty Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tidewater Physicians Multispecialty Group

About Company

Courier I

Clinical Research Patient Recruiter

Office Coordinator