Qureos Mentor

TierPoint

<div>Overview:
<div>
We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.</div><div><br>
</div><div>General assignments will include, but are not limited to entry-level technical tasks, cabinet prep, inventory handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. We&rsquo;re looking for someone who takes pride in their work, appearance, and the upkeep of the facility&mdash;someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24/7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint&rsquo;s reliability, attention to detail, and commitment to operational excellence.</div><div></div><div><br>
The shift schedule requirements:</div><ul><li>
Week 1: Thursday - Saturday, 8:30pm - 8:30am</li><li>
Week 2: Wednesday - Saturday, 8:30pm - 8:30am</li><li>
Rotating weekly schedule</li></ul>
Responsibilities:
<p><b>
Hardware and Infrastructure Support:</b></p><ul><li>
Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment.</li><li>
Provide remote smart hands support for customer advanced issues/concerns.</li></ul><div><b>
Monitoring &amp; Maintenance:</b></div><ul><li>
Monitor and respond to alerts related to power, cooling, and network performance.</li><li>
Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.</li><li>
Follow Method of Procedures (MOP) for equipment &amp; cabling maintenance.</li></ul><div><b>
Incident Response &amp; Troubleshooting:</b></div><ul><li>
Escalate critical incidents to senior engineers or management when needed.</li><li>
Proactively manage ticket queue for timely request response and completion.</li></ul><div><b>
Security &amp; Compliance:</b></div><ul><li>
React to alarms promptly and escalate any urgent or unresolved issues to senior staff.</li><li>
Escort and supervise third-party vendors and visitors when required.</li><li>
Maintain accurate records of equipment changes, incidents, and maintenance activities.</li><li>
Monitor security cameras.</li><li>
Other duties as assigned</li></ul>
Qualifications:
<ul><li>High School degree or equivalent
</li><li>Adequate professional experience and knowledge to perform Job Responsibilities</li><li>
Excellent verbal, written, and interpersonal skills</li><li>
Ability to prioritize and organize effectively
</li><li>Ability to work on multiple projects simultaneously</li><li>
Ability to work both independently and with others
</li><li>Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines</li><li>
Proficiency in using MS Office Suite and Windows-based computer applications</li></ul><p><b>
Preferred Experience
</b></p><ul><li>Prior experience particularly in the data center industry</li></ul><div>
 <b>Working Conditions
</b></div><ul><li>Data Center Operations environment.</li><li>
Shift Work:<ul><li>
Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center&rsquo;s operational needs.</li></ul></li><li>
Physical Requirements:<ul><li>
Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces</li></ul></li></ul><div></div><div><b><br>
Pay Transparency</b><br>
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It&rsquo;s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.</div><div>
Pay Range $19.91 - $29.87</div><div></div><div><br>
#LI-EW1</div><div>
#LI-Onsite</div></div>

Operations Technician I

<div>Overview:
<div>
The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and alerts regarding services for both internal and external customers. Calls, e-mails, or monitored events may require the creation and escalation of a thoroughly documented ticket. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information needed to effectively escalate problems in a fast-paced environment. Analysts in this position will be working in a fast paced, and sometimes high-pressure, environment and as a part of a team which is staffed on a continual 24/7/365 basis.</div><div></div><div><br>
The shift schedule requirements:</div><ul><li>
Wednesday - Saturday, 8:00pm - 6:30am</li></ul>
Responsibilities:
<ul><li>Provides quality internal and external customer service surrounding the Company values.</li><li>
Utilizes tools to identify and remediate/escalate incidents quickly.</li><li>
Perform basic diagnosis and troubleshooting of technical events.</li><li>
Train and master entry level system administrative tasks</li><li>
Identify critical issues and engage key resources in a timely manner.</li><li>
Gather and document information from multiple sources to determine path of escalation.</li><li>
Thoroughly document all actions utilizing company tools including ticketing system</li><li>
Maintain professionalism in all communications via phone, chat, and email.</li><li>
Ability to follow written process documentation consistently.</li><li>
Continually assist in evaluation and improvement of internal processes and procedure</li><li>
Maintain a presentable appearance.</li><li>
Participate in Incident Management Duties</li><li>
Monitor critical systems to ensure they are running correctly.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>Must possess strong customer service attitude and interpersonal skills.</li><li>
Exudes serious professionalism in all facets of their work.</li><li>
Ability to multi-task in order to meet primary goals as well as other duties as assigned.</li><li>
Availability to work shifts as assigned including holidays or weekends.</li><li>
Must be comfortable working on the phone with clients and peers.</li><li>
Must be reliable and punctual &ndash; critical that this position is covered at all scheduled times.</li><li>
Must be available to work all shifts if coverage gaps arise.</li><li>
Proven ability to work effectively and cooperatively with others as well as independently.</li><li>
Demonstrated flexibility, organization, and self-motivation.</li><li>
Willingness to learn new processes or procedures and grow technical skill set.</li><li>
Maintain professional communications with clients at all times.</li><li>
Hands-on Personal Computer experience</li><li>
Must be able to type 50 WPM, with accuracy.</li><li>
Adequate professional experience and knowledge to perform Job Responsibilities</li><li>
Excellent verbal, written, and interpersonal skills.</li><li>
Ability to prioritize and organize effectively.</li><li>
Ability to work on multiple projects simultaneously.</li><li>
Ability to work both independently and with others.</li><li>
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.</li><li>
Proficiency in using MS Office Suite and Windows-based computer applications.</li></ul><div><b>
Preferred Experience</b></div><ul><li>
Prior work in a technical call center or ticket routing setting</li><li>
2 years or more of work experience in a customer service role</li><li>
Prior technical experience or education in the Information Technology industry</li></ul><div></div><div><b><br>
Working Conditions</b></div><ul><li>
Office environment</li></ul><div></div><div><b><br>
Pay Transparency</b><br>
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It&rsquo;s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.</div><div>
Pay Rate: $23.00</div><div></div><div><br>
#LI-EW1</div><div>
#LI-Onsite</div></div>

EOC Support Analyst

<div>Overview:
<div>
The Operations Technician II role is ideal for someone who&rsquo;s not only technically skilled but also thrives on solving complex challenges and finding innovative solutions. You&rsquo;ll be at the center of activity, applying your technical expertise to keep systems running efficiently while continuously growing your skills. Daily responsibilities may include prepping cabinets, handling stock, racking servers, pulling cables, and managing alarms within a high-tech environment featuring advanced HVAC and electrical equipment. A strong customer service mindset is essential, as you&rsquo;ll interact with customers to ensure their needs are met with professionalism and care.</div><div></div><div><br>
We&rsquo;re looking for someone who takes pride in their work, appearance, and the upkeep of the facility&mdash;someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24/7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint&rsquo;s reliability, attention to detail, and commitment to operational excellence.</div><div></div><div><br>
Shift schedule will be as follows:</div><ul><li>
Week 1: Monday, Tuesday, Friday, Saturday, Sunday, 7:00pm - 7:00am</li><li>
Week 2: Wednesday, Thursday, 7:00pm - 7:00am</li><li>
Rotating weekends</li></ul>
Responsibilities:
<p><b>
Hardware and Infrastructure Support:</b></p><ul><li>
Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment.</li><li>
Provide remote smart hands support for customer advanced issues/concerns.</li></ul><div><b>
Monitoring &amp; Maintenance:</b></div><ul><li>
Monitor and respond to alerts related to power, cooling, and network performance.</li><li>
Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.</li><li>
Follow Method of Procedures (MOP) for equipment &amp; cabling maintenance.</li></ul><div><b>
Incident Response &amp; Troubleshooting:</b></div><ul><li>
Escalate critical incidents to senior engineers or management when needed.</li><li>
Proactively manage ticket queue for timely request response and completion.</li></ul><div><b>
Security &amp; Compliance:</b></div><ul><li>
React to alarms promptly and escalate any urgent or unresolved issues to senior staff.</li><li>
Escort and supervise third-party vendors and visitors when required.</li><li>
Maintain accurate records of equipment changes, incidents, and maintenance activities.</li><li>
Monitor security cameras.</li><li>
Other duties as assigned</li></ul>
Qualifications:
<ul><li>High School degree or equivalent
</li><li>Adequate professional experience and knowledge to perform Job Responsibilities</li><li>
Excellent verbal, written, and interpersonal skills</li><li>
Ability to prioritize and organize effectively
</li><li>Ability to work on multiple projects simultaneously</li><li>
Ability to work both independently and with others
</li><li>Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines</li><li>
Proficiency in using MS Office Suite and Windows-based computer applications</li></ul><p><b>
Preferred Experience
</b></p><ul><li>Prior experience particularly in the data center industry</li></ul><div>
 <b>Working Conditions
</b></div><ul><li>Data Center Operations environment.</li><li>
Shift Work:<ul><li>
Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center&rsquo;s operational needs.</li></ul></li><li>
Physical Requirements:<ul><li>
Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces</li></ul></li></ul><div></div><div><b><br>
Pay Transparency</b><br>
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It&rsquo;s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.</div><div>
Pay Range $19.91 - $29.87</div><div></div><div><br>
#LI-EW1</div><div>
#LI-Onsite</div></div>

Operations Technician II

Join TierPoint and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TierPoint

About Company

Operations Technician I

EOC Support Analyst

Operations Technician II