Abrar Admin

TimbukTech, Inc.

<div>About the Role Join TimbukTech as a Level 1 Helpdesk Technician and serve as the first point of contact for our clients facing everyday IT challenges. You&rsquo;ll provide hands-on workstation and basic network support, deliver outstanding customer service, and grow rapidly in a collaborative team setting. With experience ranging from entry-level to 2&ndash;3 years, you&rsquo;ll start contributing immediately and have clear advancement opportunities to Level 2 roles with greater responsibility and compensation.

Typical Responsibilities
<ul>
<li>Deliver friendly, efficient onsite and remote support for workstations, applications, and basic IT issues across diverse clients and industries.</li>
<li>Set up, image, and deploy computers; troubleshoot OS, application, and hardware problems; recommend preventive solutions.</li>
<li>Provide basic support for Voice over IP (VoIP) systems.</li>
<li>Collaborate with the team to develop best practices, test new tools/technologies, and document procedures for common requests.</li>
<li>Proactively suggest improvements to enhance client service and team efficiency.</li>
<li>Participate in on-call rotation for after-hours support as needed.</li>
</ul>
Required Skills and Qualifications
<ul>
<li>Strong interpersonal skills and positive attitude &ndash; clients rely on us in stressful moments, and your calm, helpful demeanor makes a real impact.</li>
<li>Ability to adapt quickly, multitask, and thrive amid changing priorities in a fast-paced service environment.</li>
<li>Solid organizational skills with high attention to detail and follow-through.</li>
<li>Genuine eagerness to learn new tools, applications, and skills continuously.</li>
<li>0&ndash;3+ years of relevant experience (we welcome motivated entry-level candidates and especially value those with 2&ndash;3 years for faster contributions and accelerated growth).</li>
<li>CompTIA A+ Certification (or equivalent) required within the first 120 days of hire.</li>
</ul>
Preferred Experience &amp; Skills
<ul>
<li>1&ndash;2+ years working with Microsoft Windows environments and troubleshooting desktop/application issues.</li>
<li>Basic network knowledge (e.g., setting up/configuring firewalls, switches, routers).</li>
<li>Experience with Office 365 and/or Azure basics.</li>
<li>Familiarity with remote management/monitoring tools, ticketing systems (e.g., HaloPSA), Microsoft Teams/SharePoint, or cybersecurity fundamentals.</li>
<li>Understanding of compliance standards like HIPAA/PCI-DSS (a plus).</li>
</ul>
Certifications
<ul>
<li>CompTIA A+ (required soon after hire).</li>
<li>Additional certs like CompTIA Network+ or Security+ encouraged and supported for career progression.</li>
</ul>
Compensation &amp; What We Offer
<ul>
<li>Competitive salary negotiated based on your knowledge, skills, and demonstrated competency (we tailor compensation to reflect your experience and potential impact).</li>
<li>Supportive, collaborative team environment with hands-on training and free certification resources.</li>
<li>Clear opportunities for rapid professional growth and promotion (many Level 1 technicians advance to Level 2 within 1&ndash;2 years with corresponding increases in responsibility and pay).</li>
<li>Comprehensive benefits package (health, dental, etc.).</li>
<li>Meaningful work supporting local small businesses in our central Illinois communities.</li>
</ul>
If you&rsquo;re enthusiastic about IT, excellent with people, and ready to grow with a values-driven local company, we&rsquo;d love to talk!

Apply via timbuktech.com/careers or reach out to discuss how your background aligns. We&rsquo;re particularly interested in candidates with 2&ndash;3 years of experience who are eager for accelerated advancement.

TimbukTech is an equal opportunity employer.</div>

Entry Level 1 Technician

Join TimbukTech, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TimbukTech, Inc.

About Company

Entry Level 1 Technician