Qureos Mentor

TISTA Science and Technology Corporation

<div>Overview:
<div>
TISTA Science and Technology is seeking a <b>Senior Program Analyst</b> to join our growing team.</div><div></div><div><br>
At TISTA, you&rsquo;ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We&rsquo;re proud to serve and hire Veterans, and we put people first in everything we do.</div><div></div><div><b><br>
TISTA </b>associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account &amp; Flexible Savings Account, Paid Life Insurance, Short-term &amp; Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!</div>
Responsibilities:
<ul><li>Produce executive-level dashboards and platform health reporting with high accuracy and consistency.</li><li>
Monitor and manage incident workflows to proactively prevent SLA breaches.</li><li>
Support agile delivery frameworks, including participation in daily scrums, sprint tracking, and Jira coordination.</li><li>
Manage intake and request workflows within ServiceNow (RITMs, SCTASKs, ticket lifecycle oversight).</li><li>
Coordinate Change Management activities, including preparation for and communication with Change Advisory Boards (CAB).</li><li>
Generate recurring operational reporting from ServiceNow and related enterprise systems.</li><li>
Maintain and report on certificate lifecycle management processes (e.g., Venafi or comparable tools).</li><li>
Support and facilitate Communities of Practice through collaboration platforms such as SharePoint, newsletters, and workshops.</li><li>
Prepare quarterly usage, performance, and trend reports for leadership review.</li><li>
Serve as an effective liaison between technical engineering teams and business stakeholders.</li></ul>
Qualifications:
<ul><li>Technical proficiency required in ServiceNow, Jira, Microsoft Teams, SharePoint, Microsoft Excel (advanced reporting and data analysis), PowerPoint (executive presentation development) and Outlook.</li><li>
Strong working knowledge of agile methodologies and enterprise IT governance structures.</li><li>
Exceptional organizational, communication, and multitasking abilities.</li><li>
Proven ability to work independently while managing multiple concurrent operational workflows.</li></ul><div><b>
Preferred Qualifications</b></div><ul><li><div>
ITIL Foundation certification or Agile certification (CSM preferred).</div></li><li><div>
Experience supporting enterprise monitoring platforms (e.g., Splunk).</div></li><li><div>
Familiarity with certificate lifecycle management tools such as Venafi.</div></li><li><div>
Experience coordinating or supporting Change Advisory Board (CAB) governance processes.</div></li></ul><div><b>
Education:</b></div><ul><li>
Bachelor's Degree in Business dicipline, or equivalent <b>PLUS </b>10 Years of experience.</li><li>
Eight (8) years of additional relevant experience may be substituted for education.</li></ul><div></div><div><b><br>
Clearance:</b></div><ul><li>
The ability to pass a Tier 2/Moderate Background Investigation.</li></ul><div></div><div><b><br>
Location:</b></div><ul><li>
Remote, USA.</li><li>
Monday - Friday (8:00 AM - 4:30 PM CST).</li></ul><div></div><div><b><br>
Pay Range:</b></div><ul><li>
The pay for this position ranges from $52,730 to $65,500.</li><li>
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.</li><li>
Also, certain positions are eligible for additional forms of compensation, such as bonuses.</li><li>
TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/</li></ul></div>

Senior Program Analyst

Join TISTA Science and Technology Corporation and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TISTA Science and Technology Corporation

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Senior Program Analyst