Qureos Mentor

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
<ul><li>
Providing professional, friendly, and engaging service.</li><li>
Painting interior and exterior areas of the hotel using brushes, rollers, spray guns, or other applicators.</li><li>
Preparing surfaces for painting by washing, scraping, sanding, or sandblasting.</li><li>
Cutting in freehand or with tape, spot priming, and rolling walls.</li><li>
Caulking, filling, sanding trim; patching drywall; and rolling walls and trim.</li><li>
Mixing and matching paints, enamels, lacquers, stains, and special protective coatings.</li><li>
Identifying and repairing deficiencies in drywall, millwork, appliances, fixtures, flooring, and windows.</li><li>
Assisting with preventative maintenance tasks and repairs.</li><li>
Maintaining an organized inventory of painting materials and supplies.</li><li>
Prioritizing tasks and working efficiently.</li><li>
Supporting Health &amp; Safety standards and environmental sustainability programs.</li><li>
Collaborating with the Chief Engineer and team on projects and renovations.</li><li>
Performing other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Secondary / High school education</li><li>
Trade Certificate will be advantageous</li><li>
Minimum 3 years of relevant hands on experience in area of expertise</li></ul></div>

Painter

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli La Vie Muscat Hotel &amp; Residences is a distinctive new address with a western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre. 
Job Description 
As the Learning and Development Manager at Tivoli La Vie Muscat Hotel &amp; Residences, you will play a pivotal role in shaping the hotel&rsquo;s culture, service standards, and operational excellence from the ground up. Responsible for the development and execution of all training and development programs during the pre-opening phase and post-opening operations, you will ensure our team members are equipped with the skills and values needed to deliver exceptional guest experiences in line with Tivoli&rsquo;s luxury brand standards.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Develop and implement the Pre-Opening Training Plan in alignment with Tivoli brand standards and operational goals.</li><li>
Conduct Training Needs Analysis across departments to determine role-specific training requirements.</li><li>
Coordinate with department heads and the corporate office to schedule and deliver brand immersion, induction, and skills training programs.</li><li>
Design and deliver Train-the-Trainer programs to develop departmental training champions.</li><li>
Support recruitment and onboarding by ensuring all new hires receive consistent and engaging training experiences.</li><li>
Work closely with project teams to integrate L&amp;D strategies with operational timelines.</li></ul>
Post-Opening Phase:<ul><li>
Establish a continuous learning culture that supports career growth, retention, and performance excellence.</li><li>
Maintain training records and evaluate the effectiveness of programs using KPIs and feedback.</li><li>
Facilitate soft skills, leadership development, and service excellence workshops.</li><li>
Partner with operational leaders to identify talent gaps and support succession planning.</li><li>
Lead compliance and mandatory training programs (e.g., health &amp; safety, fire safety, brand compliance).</li><li>
Manage performance improvement initiatives and coaching plans when required.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Human Resources, Education, Hospitality Management, or related field.</li><li>
Minimum 3&ndash;5 years of L&amp;D experience in a luxury hotel environment; pre-opening experience is highly desirable.</li><li>
Strong knowledge of hospitality service standards, training methodologies, and adult learning principles.</li><li>
Excellent presentation, facilitation, and communication skills.</li><li>
Fluency in English is required; Arabic is an advantage.</li><li>
Proficiency in MS Office; experience with Learning Management Systems (LMS) preferred.</li><li>
Ability to work under pressure and adapt to the dynamic demands of a pre-opening project.</li></ul> 
Additional Information<ul><li> 
A unique opportunity to shape the culture and standards of a prestigious new property in Muscat.</li><li>
Competitive salary and benefits in line with industry standards.</li><li>
Career development opportunities within Minor Hotels Group (Tivoli&rsquo;s parent company).</li><li>
A collaborative and forward-thinking working environment.</li></ul></div>

Learning and Development Manager

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
Like all members of the kitchen team, the Commis Chef must maintain high standards of health and safety, including personal hygiene. You will be responsible for producing the most creative and excellent dishes, ensuring that the guests expectations are exceeded and fully satisfied. The person in this position must be able to effectively communicate with other members of the kitchen team, this includes being able to gracefully receive constructive criticism as well as effectively carry out orders. Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests. 
Qualifications<ul><li> 
High School degree</li><li>Previous experience in a Food &amp; Beverage/Restaurant operations role</li><li>Passion for teamwork</li><li>Excellent guest service skills</li><li>Knowledge of basic preparation, presentation and preservation of food</li><li>Basic knowledge of hygiene and safety procedures</li></ul></div>

Commis

<div>Company Description 
As the Security Manager for the pre-opening phase of Tivoli Muscat, you will be responsible for developing and implementing safety and security protocols to safeguard guests, staff, and property. You will lead all security-related planning and execution as the hotel transitions from construction to operational readiness, ensuring full compliance with Omani regulations and Tivoli brand standards. 
Job Description 
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Develop the full security and safety operational plan for the hotel&rsquo;s opening.</li><li>
Liaise with local authorities (Royal Oman Police, Civil Defence, Ministry of Tourism) to ensure all regulatory requirements are met.</li><li>
Design and implement emergency response procedures, fire drills, and evacuation plans.</li><li>
Oversee installation and setup of security systems (CCTV, access control, alarms).</li><li>
Recruit, train, and manage the security team in preparation for the hotel opening.</li><li>
Assist in the development of departmental SOPs and training materials.</li><li>
Collaborate with contractors and project teams to ensure site safety during pre-opening.</li></ul>
Operational Phase (Post-Opening):<ul><li>
Monitor and ensure the safety and security of guests, employees, and hotel assets.</li><li>
Conduct risk assessments and implement proactive strategies to mitigate threats.</li><li>
Ensure compliance with internal policies and local law enforcement regulations.</li><li>
Coordinate security coverage for VIP visits, events, and high-profile guests.</li><li>
Manage incident reports, investigations, and follow-up actions.</li><li>
Maintain close coordination with local emergency services and government agencies.</li><li>
Conduct regular audits and training sessions to ensure preparedness.</li></ul> 
Qualifications<ul><li> 
Nationality: Omani (as per localization requirements)</li><li>
Proven experience (5+ years) in hotel security management or related field, preferably in a pre-opening or international hotel environment.</li><li>
Strong understanding of local Omani security laws and regulations.</li><li>
Excellent leadership, organizational, and crisis management skills.</li><li>
Ability to work under pressure and make quick, informed decisions.</li><li>
Strong communication skills in both Arabic and English.</li><li>
Certified in First Aid, Fire Safety, and Emergency Response (preferred).</li></ul> 
Additional Information<ul><li> 
Competitive salary and benefits package in line with Omani labor law.</li><li>
Career development opportunities within Tivoli and Minor Hotels group.</li><li>
Exposure to international hospitality operations and standards.</li></ul></div>

Security Manager

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
As Laundry Supervisor you will be required to maintain the same high degree of service and efficiency in the absence of the Laundry Manager. You will oversee Guest Laundry/Dry Cleaning, Laundry Shop and Administration. Further you will maintain a regular quality control inspection of department standards also regularly inspect machinery for signs of wear &amp; tear, deterioration of hoses, belts, covers etc. Any defect or maintenance request should be logged via data base for action by the Engineering Department. 
Qualifications<ul><li> 
At least 3 years in laundry operations or housekeeping</li><li>Good interpersonal skills</li><li>Proficient in English</li><li>Passion for developing others</li><li>Eye for detail</li></ul></div>

Laundry Supervisor

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Service Agent

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
<ul><li>
To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.</li><li>
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.</li><li>
To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.</li><li>
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.</li><li>
To be proactive and innovative, suggesting alternatives that meet guest needs.</li><li>
To develop a close and harmonious working relationship with all hotel departments,</li><li>
To attend hotel events, daily shift briefings and training to improve professional skills.</li></ul> 

Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English &amp; Arabic will be an asset.</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Service Center Agent

Join TIVOLI and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.