Qureos Mentor

Tkxel

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 We&rsquo;re looking for a proactive and detail-oriented female resource to manage customer queries and social interactions across WhatsApp, Instagram, and Facebook with the added responsibility of monitoring and optimizing our AI-powered community agent. This role is ideal for someone who is digitally savvy, understands how people interact online, and can improve response quality and lead generation.
 
 
 
 Key Responsibilities:
 
 
 
 Customer Support, Social Media Handling &amp; AI Agent Optimization
 
 &bull; Respond to customer queries on WhatsApp, Instagram, and Facebook in a timely and friendly manner.
 
 &bull; Engage with incoming messages, comments, and story replies using brand-appropriate tone.
 
 &bull; Monitor the performance of our AI Agent across platforms &mdash; regularly review conversations, improve reply accuracy, and update content (FAQs, offers, fallback replies).
 
 &bull; Flag complex queries for manual handling and ensure smooth handover from AI to human.
 
 &bull; Optimize AI flows based on frequently asked questions, seasonal promotions, and campaign objectives.
 
 &bull; Maintain lead logs and ensure follow-ups are done on high-intent inquiries.
 
 
 
 Lead Generation &amp; Community Engagement
 
 
 &bull; Turn social/media inquiries into quality leads.
 
 &bull; Encourage deeper engagement via comments, stories, and DMs.
 
 &bull; Flag high-intent leads to the sales/reservation team when needed.
 
 &bull; Identify content gaps based on recurring queries and report to the marketing team.
 
 
 
 Key Performance Indicators (KPIs):
 
 
 &bull; Leads generated via WhatsApp &amp; social inboxes
 
 &bull; AI agent success rate (accuracy, fallback % reduction)
 
 &bull; Response time (target: under 5 minutes during working hours)
 
 &bull; Conversion rate from inquiry to booking/sign-up
 
 &bull; Community engagement (comments, replies, shares, DMs)
 
 
 
 Who You Are:
 
 
 &bull; Passionate about customer support, community management, and digital communication.
 
 &bull; Excellent written communication in English
 
 &bull; Familiar with Meta Business Suite, Instagram DM tools, and WhatsApp Business
 
 &bull; Comfortable learning and working with AI chatbots (training will be provided)
 
 &bull; Bonus: Familiar with wellness, travel, or hospitality space
 
 
 
 What You&rsquo;ll Get:
 
 
 &bull; Market-competitive salary with performance bonuses
 
 &bull; Exposure to next-gen AI + human hybrid support systems
 
 &bull; Growth path toward digital marketing, CX automation, or content roles
 
 &bull; Flexible, friendly work culture
 
 
 
 
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Customer Support Executive

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 Key Responsibilities:
 
 
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 Support day-to-day marketing operations and execution tasks
 
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 Update and organize content across CMS, websites and marketing tools
 
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 Prepare basic performance reports using campaign and website data
 
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 Create and update presentations, slides, and marketing materials
 
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 Perform data entry, cleanup and validation for marketing datasets
 
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 Assist in tracking campaign performance and compiling insights
 
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 Follow defined workflows to complete repetitive marketing tasks efficiently
 
 
 
 
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 Requirements
 
 
 
 Qualifications:
 
 
 High school diploma or equivalent (college degree is a plus)
 
 Basic computer skills (Google Sheets, Slides, web tools)
 
 Strong attention to detail and ability to manage repetitive tasks accurately
 
 Good written and verbal communication skills
 
 Ability to follow instructions and execute tasks independently
 
 Willingness to learn marketing tools, platforms and processes
 
 Reliable, organized and consistent in meeting deadlines
 
 Comfortable reading, writing and understanding English for day-to-day work tasks and communication
 
 
 
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Marketing Operations Executive

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 Job Summary:
 
 
 We are seeking a highly experienced professional with 5+ years of hands-on experience in implementing or supporting Microsoft Dynamics 365 Finance &amp; Operations. The ideal candidate possesses strong expertise across finance and supply chain modules, with a solid understanding of accounting principles and business processes. This role requires excellent analytical, problem-solving, and communication skills, along with the ability to work both independently and within cross-functional teams.
 
 
 
 Key Responsibilities &amp; Requirements
 
 
 
 
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 Strong understanding of General Ledger: chart of accounts, financial dimensions, and fiscal calendars.
 
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 Hands-on experience with Accounts Payable (AP): vendor setup, invoice processing, payment journals, and vendor settlements.
 
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 Proficiency in Accounts Receivable (AR): customer invoicing, collections, and payment matching.
 
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 Experience with Cash and Bank Management: bank reconciliation, cash flow forecasting, and fund transfers.
 
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 Experience with Budgeting: configuring and managing budgets, forecasting, and control features.
 
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 Understanding of Inventory Valuation: financial impact of inventory movements and stock valuation.
 
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 Knowledge of Fixed Assets: asset creation, depreciation methods, and disposal processes.
 
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 Expertise in implementing and optimizing core supply chain modules: Inventory Management, Procurement, Sales, Warehouse Management, and Transportation Management.
 
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 5+ years of hands-on experience implementing or supporting Microsoft Dynamics 365 Finance &amp; Operations.
 
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 Excellent analytical, problem-solving, and communication skills.
 
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 Ability to work independently and as part of cross-functional teams.
 
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Senior Microsoft Dynamics 365 Functional Consultant (F&O)

Join Tkxel and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tkxel

About Company

Customer Support Executive

Marketing Operations Executive

Senior Microsoft Dynamics 365 Functional Consultant (F&O)