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TMC Transportation

Job SummaryThe NEMT Dispatcher &amp; Office Administrator plays a dual role in coordinating daily transportation operations while supporting administrative and office functions. This position ensures efficient scheduling and dispatch of drivers, maintains accurate records, supports compliance requirements, and provides professional customer service to clients, drivers, and partner facilities.Key ResponsibilitiesDispatch<ul><li>Schedule, assign, and dispatch drivers for non-emergency medical transportation (NEMT) trips</li><li>Monitor active trips to ensure timely pickups and drop-offs</li><li>Communicate with drivers regarding routing, trip changes, delays, and emergencies</li><li>Coordinate trip modifications, cancellations, and same-day requests</li><li>Verify trip details including addresses, appointment times, and special accommodations</li><li>Maintain accurate trip data in dispatch software and generate daily dispatch reports</li><li>Resolve service issues and escalate operational concerns as needed</li><li>Ensure compliance with company policies</li></ul>Office Administration<ul><li>Answer and route phone calls, emails, and general inquiries</li><li>Maintain organized electronic and physical filing systems</li><li>Prepare and update schedules, reports, and internal documents</li><li>Support onboarding documentation and maintain employee records</li><li>Support management with clerical and administrative tasks as assigned</li></ul>Qualifications &amp; Requirements<ul><li>High school diploma or equivalent</li><li>Previous NEMT dispatch, transportation, or office administration experience (preferred)</li><li>Strong multitasking and organizational skills</li><li>Excellent verbal and written communication skills</li><li>Proficiency in dispatch software, Microsoft Office, and/or Google Workspace</li><li>Ability to handle confidential and sensitive information professionally</li><li>Reliable attendance and punctuality</li></ul><ul><li>Skills &amp; Competencies</li><li>Customer service and professionalism</li><li>Attention to detail and accuracy</li><li>Problem-solving and decision-making</li><li>Time management and prioritization</li><li>Ability to work independently and as part of a team</li><li>Adaptability in a fast-paced environment</li></ul>Work Environment<ul><li>Office-base</li><li>Fast-paced setting with frequent phone and computer use</li><li>May require early mornings, evenings, weekends, or holidays</li></ul>Physical Requirements<ul><li>Ability to sit for extended periods</li><li>Ability to use standard office equipment including computer, phone, and printer</li></ul>Job Types: Full-time, Part-timePay: $14.00 - $15.00 per hourWork Location: In person

NEMT Dispatcher & Office Administrator

Job Overview We are seeking a dynamic and strategic Human Resources Manager to lead our HR initiatives and foster a positive, compliant, and high-performing workplace environment. In this pivotal role, you will oversee all facets of human resources management, including talent acquisition, employee relations, performance management, benefits administration, and compliance with employment laws. Your energetic leadership will drive organizational success by aligning HR strategies with business objectives, ensuring our team members are supported, engaged, and empowered to excel.Responsibilities<ul><li>Develop and implement comprehensive HR strategies aligned with organizational goals, focusing on talent acquisition, retention, and development.</li><li>Lead recruitment efforts through effective sourcing techniques utilizing HRIS systems such as Workday, SAP SuccessFactors, or Oracle HCM to attract top talent.</li><li>Oversee employee onboarding and orientation programs to ensure smooth integration and understanding of company policies and culture.</li><li>Manage performance appraisal processes, employee evaluations, and succession planning initiatives to foster continuous growth and leadership development.</li><li>Administer employee benefits programs, including health insurance, workers' compensation, OSHA compliance, and retirement plans like Paychex or ADP.</li><li>Handle complex employee relations issues by applying conflict management skills and ensuring fair resolution in accordance with employment law.</li><li>Ensure compliance with all applicable labor laws such as FMLA regulations, OSHA standards, and other federal/state employment regulations.</li><li>Supervise HR staff and coordinate training &amp; development programs aimed at enhancing organizational capabilities.</li><li>Conduct data analysis for HR metrics using tools like Kronos or UltiPro to inform strategic decisions related to workforce planning and process improvements.</li><li>Collaborate with senior leadership on organization design initiatives and change management projects to optimize operational efficiency.</li></ul>Qualifications<ul><li>Proven experience in human resources management with a strong background in talent management, employee relations, and program management.</li><li>Demonstrated supervisory experience leading HR teams or departments effectively.</li><li>Extensive knowledge of employment &amp; labor law, workers' compensation procedures, OSHA standards, and benefits administration.</li><li>Proficiency in HRIS platforms such as Workday, Oracle HCM, SAP SuccessFactors, Ceridian or ADP for data collection and process automation.</li><li>Excellent negotiation skills paired with strong communication abilities for effective employee engagement and conflict resolution.</li><li>Skilled in strategic planning, process improvement initiatives, budgeting, and organizational design efforts.</li><li>Ability to analyze data to support decision-making processes related to human capital management.</li><li>Strong presentation skills for delivering training sessions or strategic updates to leadership teams.</li><li>Relevant certifications such as SHRM-CP/SHRM-SCP or PHR/SPHR are preferred but not mandatory. Join us as a Human Resources Manager where your energetic leadership will shape a vibrant workplace culture! We value proactive individuals who thrive on making impactful changes that elevate both employee experience and organizational success. If you are passionate about fostering growth through innovative HR practices while ensuring compliance with all legal standards&mdash;this is the perfect opportunity for you!</li></ul>Pay: $159,108.97 - $171,184.99 per yearWork Location: In person

Human Resources Manager

Join TMC Transportation and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TMC Transportation

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NEMT Dispatcher & Office Administrator

Human Resources Manager