Abrar Admin

TMH Solutions

Position Overview: We are seeking a detail-oriented and customer-focused Entry-Level Benefits Customer Service Representative to join our team. This role involves providing support for a wide range of benefits-related inquiries, as well as assisting with administrative tasks related to benefits and human resources functions. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to manage multiple administrative tasks in a fast-paced environment.Key Responsibilities:<ul><li>Respond to inquiries from prospective and current employees regarding benefits programs, eligibility, and enrollment processes, including health insurance, retirement plans, and other employee benefits.</li><li>Monitors employee leaves of absence (LOA) status; maintains accurate LOA records and status updates; coordinates with internal teams to ensure proper benefit handling during leave and transition back to work; ensures that employee contributions are up-to-date.</li><li>Assist with the administration of benefits programs, including tracking employee eligibility, ensuring timely benefits processing, and maintaining records of benefits elections.</li><li>Support the team with benefits communication by preparing reports, notifications, and other correspondence to employees regarding benefits eligibility, status changes, and open enrollment.</li><li>Responds to employee inquiries and facilitates effective resolutions to employee benefit issues and questions in an accurate and timely manner.</li><li>Serves as front-line contact for all employee benefit inquiries via phone, email, mail, walk-ins; follows up as necessary to ensure resolution and employee satisfaction.</li><li>Maintain accurate and up-to-date records for benefits-related activities, including enrollments, status changes, claims, and any other related administrative functions.</li><li>Ensure compliance with applicable laws and regulations, and assist with the implementation of new benefits-related policies and procedures.</li><li>Uses benefit carrier sites to look up information as well as make necessary updates.</li></ul>Minimum Qualifications:<ul><li>A high schoold diploma and two (2) years of clerical experience. Substitution(s): A certificate of high school equivalence (GED) may be substituted for the required education. College training may be substituted for the required experience on a year-for-year basis (thirty (30) semester/forty-five (45) quarter credit hours equals one (1) year).</li></ul>Knowledge, Skills, and Abilities:<ul><li>General knowledge of office practices, benefits administration, and human resource functions.</li><li>Familiarity with payroll systems or human resource information systems (HRIS).</li><li>Basic understanding of employee benefits programs and policies (health insurance, retirement plans, etc.).</li><li>Ability to read and interpret benefits-related documents, policies, and regulations.</li><li>Strong attention to detail and organizational skills to manage multiple tasks and deadlines.</li><li>Excellent verbal and written communication skills with the ability to interact courteously and professionally with employees and vendors.</li><li>Ability to work independently, take initiative, and contribute to team efforts.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook).</li></ul>Preferred Qualifications:<ul><li>Experience working in a customer service role, particularly in benefits or human resources.</li><li>Knowledge of benefits enrollment processes, leaves of absence, and applicable compliance regulations (e.g., FMLA, HIPAA).</li><li>Experience with HRIS systems such as Munis, ADP, or similar software.</li></ul>Application Instructions:<ul><li>All applicants must provide a complete list of relevant work experience in the application (resumes will not be accepted in place of listed experience).</li><li>Official transcripts or a degree (if applicable) are required to receive educational credit and must be attached before submission. Applications cannot be updated after submission.</li></ul>Job Type: ContractPay: $20.00 - $26.00 per hourApplication Question(s):<ul><li>How many years of Excel experience do you have?</li><li>Are you located in Columbus, OH?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Customer Service: 2 years (Required)</li><li>Human Resources: 2 years (Required)</li><li>Benefits administration: 2 years (Preferred)</li></ul>Work Location: In person

Benefits Customer Service Representative

Join TMH Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TMH Solutions

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Benefits Customer Service Representative