Qureos Mentor

Tokio Marine HCC

<div>Job Title: Claims Examiner I
 
Location: Encino, CA
 
Reports to: Claims Manager
 
Employment Type: Full time
 
Job Req ID: 2026
 
Req Begin Date: 6 /12/2026
 
About TMHCC
 
Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble.
 
Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide &hellip; big, but not so big that you cannot make a difference. Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.
 
What We Offer
<ul><li>Competitive salary and employee benefit package</li>
<li>Strong learning culture</li>
<li>Growth perspectives</li>
<li>6% 401K match</li>
<li>20 days of PTO and 2 Floating Days</li>
<li>Paid parental leave</li>
<li>An opportunity to love what you do</li>
</ul>Job Summary
Resolves claims by investigating losses through the collecting and analyzing of data according to policy application and client/underwriter guidelines.
Key Responsibilities
Relying on limited experience and knowledge, this role is responsible for accomplishing the following assignments. These assignments are varied in nature and frequently non-routine.
<ul><li>Determine insurance coverage by examining claim information, policies, and other records and interview claimants and other providers.</li>
</ul><ul><li>Maintain accurate system by collecting, analyzing, and summarizing information.</li>
</ul><ul><li>Resolve questionable claims by investigation: comparing claims information with evidence.</li>
</ul><ul><li>Settle claims by determining insurance carrier's liability, reaching agreement with claimant according to policy provisions.</li>
</ul><ul><li>Coordinate benefits with other insurance carriers when possible to minimize loss ratios for the client and the company.</li>
</ul><ul><li>Contribute to phone support by prompt and accurate answering.</li>
</ul><ul><li>Record/update claims volume and activity in a bordereau for reporting as required by the client, director, or Accounting department.</li>
</ul><ul><li>Maintain insurance product and the Company reputation by complying with claims guidelines and unfair claims settlement limitations.</li>
</ul><ul><li>Maintain professional and technical knowledge by attending educational workshops and establishing professional networks.</li>
</ul><ul><li>Perform special projects as required.</li>
</ul><ul><li>Contribute to the team effort by accomplishing related tasks as needed.</li>
</ul>Competencies
Planning
<ul><li>Follow work plans, established timelines, and pre-defined goals for assigned work.</li></ul>
<ul><li>Meet commitments on deadlines.</li></ul>
Communication
<ul><li>Develop strong customer focus and high service level relationship with clients.</li></ul>
Cost Management
<ul><li>Perform work thoroughly in a cost-efficient manner and at a high productivity level.</li></ul>
<ul><li>Utilize company resources effectively.</li></ul>
Business Controls and Policies
<ul><li>Comply with all corporate policies and procedures.</li></ul>
<ul><li>Take all reasonable steps to safeguard company assets against waste, loss, unauthorized use and misappropriation.</li></ul>
<ul><li>Report any breakdown in controls to a supervisor or manager.</li></ul>
People Management
<ul><li>No people management responsibility</li></ul>
<ul><li>May assist in orienting and training less experienced employees.</li></ul>
Position Knowledge, Skills, and Requirements
Education
Min/Preferred
Minimum High School or GED
Experience
Years of Experience
2 Years Relevant and progressive claims or insurance experience in area of specialization
Other
<ul><li>Possess and have ability to apply basic knowledge of principles, practices, and procedures</li>
</ul><ul><li>Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy</li>
</ul><ul><li>Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously</li>
</ul><ul><li>Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)</li>
</ul><ul><li>Superlative customer service skills Basic calculator knowledge</li></ul></div>

Claims Examiner I

<div>Engagement: DevOps, AI and Automation Engineer
Engagement Type: Outside IR35 Contract
Duration: 6 months
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world&rsquo;s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
This assignment is to deliver a defined AI-enabled DevOps and automation capability for TMHCC, including CI/CD patterns, platform automation, operational tooling, Infrastructure-as-Code standards, documentation, and deliver a structured knowledge transfer, including documentation, to support scalable adoption of AI-enabled engineering practices.
Deliverables
<ul><li>Deliver scalable CI/CD patterns and deployment processes for AI-enabled platforms and services.</li>
<li>Integrate Azure AI Foundry and approved AI services into enterprise deployment workflows and operational processes.</li>
<li>Identify tooling, controls, deployment patterns, and operational requirements required to integrate AI services into enterprise CI/CD pipelines.</li>
<li>Provide structured knowledge transfer and operational handover of AI deployments to TMHCCI DevOps and Engineering teams.</li>
<li>Deliver agreed outcomes in line with defined milestones, providing concise progress reporting against deliverables, risks, and key decisions.</li>
<li>Identify and contribute to delivering targeted improvements to the SDLC leveraging AI capabilities, with demonstrable impact on efficiency, quality, or speed of delivery</li>
</ul>Technologies
<ul><li>CI/CD &amp; DevSecOps: Azure DevOps, GitHub Actions, CheckMarx, JFrog Artifactory, Octopus Deploy</li>
<li>Infrastructure &amp; Automation: Terraform, Ansible</li>
<li>Containers &amp; Platforms: Docker, Kubernetes, Rancher, Azure, Windows, Linux</li>
<li>Observability: Datadog, Grafana, Prometheus, OpenTelemetry</li>
<li>AI Enablement: Azure AI Foundry, Model Context Protocol (MCP)</li>
</ul>Expected Outcomes
<ul><li>Establish scalable and secure CI/CD processes for AI-enabled platforms and services.</li>
<li>Improve automation, deployment consistency, and operational reliability.</li>
<li>Deliver reusable engineering standards and Infrastructure-as-Code patterns.</li>
<li>Improve observability, operational visibility, and deployment governance.</li>
<li>Enable long-term adoption through documentation, structured knowledge transfer, and operational maturity across TMHCC engineering teams.</li></ul></div>

DevOps, AI and Automation Engineer (Contract)

Join Tokio Marine HCC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tokio Marine HCC

About Company

Claims Examiner I

DevOps, AI and Automation Engineer (Contract)