Qureos Mentor

TopDog Law

<div><h2 class="jobSectionHeader"><b>Our Story</b></h2><p>
TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth &mdash; owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.</p><p>
Over the past three years, we've grown 2&ndash;3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale &mdash; intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.</p><p>
We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.</p><p></p><p><b><br>
The Opportunity</b></p><p>
The Trust Operations Coordinator is the operational engine of the trust settlement function, ensuring every inbound settlement check is accurately captured, staged, and queued for Specialist review before any deposit is released. As the team transitions to fully remote operations, this role is central to deploying and operating the firm's Remote Deposit Capture (RDC) solution &mdash; eliminating the physical check handling bottleneck while maintaining accuracy and a complete audit trail across multiple trust bank accounts.</p><p>
The Coordinator does not make final routing decisions independently. All routing is confirmed by a Trust Accounting Specialist before any deposit is released. This separation is not a limitation &mdash; it is a core financial control. The Coordinator's value is in precision, consistency, and making sure the queue is always clean and current so Specialists can focus on validation and reconciliation.</p><p>
This is an excellent entry point into trust and legal financial operations for a detail-oriented professional with a background in banking operations, legal administration, or bookkeeping. Career path leads to Trust Accounting Specialist.</p><p></p><p><b><br>
What You Will Own</b></p><ul><li>
Scan all inbound trust settlement checks and load them into the RDC staging.</li><li>
Maintain a daily check receipt log capturing payer, amount, client matter number, proposed destination account, and confirmation status for every item received.</li><li>
Flag any check that cannot be matched to a matter record and escalate.</li><li>
Perform initial data entry and transaction coding in NetSuite for all incoming trust receipts, following account mapping standards established by the Senior Specialist.</li><li>
Prepare daily deposit summaries and reconcile to RDC confirmation records and bank activity reports.</li><li>
Maintain organized digital records of all processed items in accordance with the firm's document retention policy.</li><li>
Assist with exception resolution, returned items, and special handling requests as directed by the Trust Accounting Specialist or Senior Specialist.</li><li>
Support audit preparation by pulling receipt logs, deposit confirmations, and supporting documentation as requested.</li><li>
Cross-train on basic disbursement review tasks to provide coverage support as the team scales.</li><li>
Perform other duties and special projects as assigned.</li></ul><p><b>
What You Bring</b></p><p><b>
Required:</b></p><ul><li>
Associate's or Bachelor's degree in Accounting, Finance, Business, or related field, or equivalent work experience.</li><li>
2&ndash;3 years of experience in banking operations, legal financial administration, bookkeeping, accounts receivable, or a similar high-volume transaction processing role.</li><li>
Strong data entry accuracy with demonstrated attention to detail in financial processing environments.</li><li>
Comfort with multiple banking systems and digital tools; ability to learn new platforms quickly.</li><li>
Organized, dependable, and process-oriented with excellent follow-through.</li><li>
Good communication skills; ability to coordinate with legal and operations teams to resolve questions.</li></ul><p></p><p><b><br>
Preferred (Nice to Have):</b></p><ul><li>
Prior experience with Remote Deposit Capture (RDC) systems or multi-bank environments.</li><li>
Familiarity with legal case management systems such as Filevine or similar.</li><li>
Experience with QuickBooks, NetSuite, or any ERP system for transaction entry.</li><li>
Background in trust accounting, escrow processing, or legal financial operations.</li><li>
Experience in a compliance-oriented or regulated financial environment.</li></ul><p></p><p><b><br>
Who Thrives Here (Core Values)</b></p><p>
We don't hire on resumes alone. We hire for competence, character, and mindset.</p><ul><li><b>
Embrace Change: </b>Open to feedback, embracing change, and always asking &quot;what's next?&quot;</li><li><b>
Committed: </b>You care deeply, have your teammates' backs, and show up to build something lasting.</li><li><b>
No-Ego Energy:</b> Positive, professional, and solutions-oriented. Drama stays at the door.</li><li><b>
Ownership: </b>You do what you say, follow through, and treat the business like it's yours.</li><li><b>
Fast &amp; Hungry: </b>You move with urgency, thrive under high expectations, and are motivated by growth and impact.</li></ul><p></p><p><b><br>
What We Offer</b></p><ul><li>
Base Salary: [Min} and [Max], commensurate with experience</li><li>
Eligible for performance-based bonus</li><li>
Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.</li><li>
Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.</li></ul><p></p><p><b><br>
Equal Opportunity Employer</b></p><p>
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.</p><p></p><b><br>
The pay range for this role is:</b><br>
51,000 - 66,000 USD per year(Jupiter, FL)</div>

Trust Operations Coordinator

<div><h2 class="jobSectionHeader"><b>The Opportunity: Join TopDog Law and Build Something Meaningful</b></h2><p>
This role is an opportunity to:</p><ul><li>
Join a rapidly growing national firm at a formative stage</li><li>
Make a visible, measurable impact on a rapidly growing business</li><li>
Grow your skills, responsibility, and influence as the firm scales</li><li>
Work alongside high-caliber, mission-driven teammates who care deeply about doing great work</li></ul><p>
We are looking for people who don&rsquo;t just want a job, they want purpose and impact.</p><h2 class="jobSectionHeader"><b><br>
What You&rsquo;ll Do</b></h2><p><b>
Platform Ownership &amp; Administration</b></p><p>
Serve as primary administrator for Genesys Cloud CX</p><ul><li>
Design, configure, and maintain:</li><li><div><ul><li>
Architect flows (IVR, routing logic, call flows)</li><li>
Skills-based routing and queue strategy</li><li>
DID strategy and call routing design</li><li>
Outbound campaigns and dialer configuration</li><li>
Messaging (SMS, web chat, email, social)</li><li>
Manage user provisioning, roles, permissions, and security settings.</li><li><div><ul><li>
Maintain system documentation and change logs.</li></ul></div></li></ul></div></li></ul><p><b>
Contact Strategy &amp; Routing Optimization</b></p><p>
Partner closely with Operations, Workforce Management, and Leadership to optimize contact center performance.</p><ul><li>
Designing routing strategies that support business priorities</li><li><div><ul><li>
Conversion Rates</li><li>
Service levels</li><li>
Occupancy</li><li>
Queue performance</li><li>
Abandonment rates</li></ul></div></li><li>
Design routing logic aligned with business priorities (e.g., catastrophic cases, language-based routing, escalation logic).</li><li>
Implement test-and-learn frameworks for IVR and routing improvements.</li></ul><p><b>
Integrations &amp; Systems Architecture</b></p><p>
Own and maintain integrations between Genesys Cloud CX and enterprise platforms, including:</p><ul><li>
Salesforce (Service Cloud and CRM integrations)</li><li>
Marketing platforms</li><li>
Case management systems (e.g., Filevine)</li><li>
SMS providers and other third-party vendors</li></ul><p><b>
Responsibilities include:</b></p><ul><li>
Supporting API-based integrations and webhook configurations</li><li>
Partnering with internal IT teams and implementation vendors on system enhancements</li><li>
Ensuring reliability and scalability of the platform architecture</li></ul><p><b>
AI &amp; Automation</b></p><ul><li>
Configure and manage:</li><li><div><ul><li>
Agent Assist tools</li><li>
AI routing</li><li>
Speech and text analytics</li><li>
Journey orchestration</li></ul></div></li><li>
Identify automation opportunities to reduce handle time and improve CX.</li></ul><p><b>
Compliance &amp; Risk Management</b></p><ul><li>
Ensure TCPA, HIPAA/PII, and industry compliance within routing and recording configurations.</li><li>
Maintain call recording policies and retention settings.</li><li>
Support audit and legal review requests.</li></ul><p><b>
Reporting &amp; Analytics</b></p><ul><li>
Build and maintain Genesys dashboards</li><li>
Support executive reporting needs.</li><li>
Partner with Data Engineering to ensure seamless integration between Genesys and our internal data warehouse.</li><li>
Partner with BI teams for data extraction and warehouse feeds.</li><li>
Identifying opportunities to improve systems, processes, or outcomes&mdash;not just following existing playbooks</li></ul><p>
At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work.</p><h2 class="jobSectionHeader"><b>
How This Role Drives the Business</b></h2><p>
We are seeking a highly skilled and strategic lead, Contact Strategy Platforms to implement, administer, and continuously optimize our Genesys Cloud CX platform and our Salesforce omnichannel messaging environment (Twilio).</p><p></p><p><br>
This role is responsible for the architecture, configuration, performance, and ongoing improvement of our contact center technology ecosystem, including voice, digital channels, AI capabilities, and integrations with Salesforce and other enterprise systems.</p><p></p><p><br>
The lead will serve as the technical owner of our contact strategy platforms (CCaaS and UCaaS) and act as a strategic advisor to Operations, Workforce Management, Quality, Marketing, and Executive Leadership.</p><p></p><p><br>
This is a mission-critical role supporting a rapidly scaling, multi-site, omnichannel contact center environment.</p><p></p><p><br>
This role is critical to our success because it:</p><ul><li>
Directly impacts [clients / revenue / case outcomes / team efficiency]</li><li>
Supports speed, quality, and consistency as we scale</li><li>
Helps protect and elevate the TopDog Law brand and client experience</li><li>
Strengthens the foundation needed to grow responsibly and sustainably</li></ul><h2 class="jobSectionHeader"><b>
What Success Looks Like</b></h2><p>
Within your first 6&ndash;12 months, success in this role looks like:</p><ul><li>
You consistently deliver on commitments with minimal oversight</li><li>
You proactively identify issues and propose solutions</li><li>
Your work raises the bar for quality, clarity, and follow-through</li><li>
You are viewed as a reliable, trusted partner by teammates and leaders</li><li>
You contribute positively to team energy, morale, and momentum</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><p><b>
Required:</b></p><ul><li>
5+ years of hands-on administration and architecture experience with Genesys Cloud CX in a production contact center environment.</li><li>
Deep expertise designing and maintaining Architect flows, including IVR logic, advanced routing strategies, error handling, data actions, and flow optimization.</li><li>
Proven experience building and managing complex routing strategies, including skills-based routing, priority routing, overflow strategies, and multi-queue environments.</li><li>
Experience configuring and managing outbound dialing campaigns, including campaign management, contact list strategy, pacing modes, compliance settings, and performance optimization.</li><li>
Strong experience integrating Genesys Cloud CX with Salesforce or other CRM platforms, including screen pops, data actions, API integrations, and workflow automation.</li><li>
Experience administering omnichannel contact center environments, including voice, SMS, chat, and email routing.</li><li>
Strong working knowledge of contact center operations and performance metrics, including Service Level, Occupancy, AHT, Abandonment Rate, and Workforce Management principles.</li><li>
Working knowledge of API integrations, webhooks, and third-party platform integrations.</li><li>
Demonstrated ability to partner with operations, workforce management, and executive leadership to translate business requirements into technical contact routing strategies.</li></ul><h3 class="jobSectionHeader"><b>
Nice to Have:</b></h3><ul><li>
Genesys Cloud CX Certification (Professional or Architect level preferred)</li><li>
Experience implementing AI-driven contact center capabilities, such as Agent Assist, AI routing, speech analytics, or journey orchestration</li><li>
Experience working in regulated environments (legal, healthcare, finance)</li><li>
Experience with Salesforce Service Cloud integrations</li><li>
Experience with data warehouse integrations and BI reporting environments</li><li>
Strong communication skills&mdash;written and verbal</li><li>
Ability to think critically, prioritize effectively, and execute with speed</li></ul><ul><li>
Experience in a fast-growing or high-volume environment</li><li>
Comfort with ambiguity and evolving systems</li><li>
Experience in legal, professional services, or client-centric organizations</li></ul><h2 class="jobSectionHeader"><b>
About TopDog Law</b></h2><p>
TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve.</p><p>
We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we&rsquo;re assembling the team that will take it to the next level.</p><p>
If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you&rsquo;ll feel right at home here.</p><p></p><p><b><br>
Our Story</b></p><p>
TopDog Law is not your typical law firm. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.</p><p>
Over the past three years, we&rsquo;ve grown 2&ndash;3x year over year, setting a new standard on the marketing side of the personal injury space and proving what&rsquo;s possible when strategy, speed, and execution align. Now, we&rsquo;re applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate.</p><p>
We are intentionally building the infrastructure, systems, and teams needed to scale at a national level&mdash;without sacrificing quality, culture, or accountability. This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come.</p><h2 class="jobSectionHeader"><b>
Who Thrives Here</b></h2><p>
We don&rsquo;t hire based on resumes alone. We hire for competence, character, and mindset.</p><p>
You will thrive at TopDog Law if you:</p><h3 class="jobSectionHeader"><b>
Embrace Change</b></h3><ul><li>
You have a growth mindset and seek continuous improvement</li><li>
You welcome feedback and adapt quickly</li><li>
You ask &ldquo;What&rsquo;s next?&rdquo; rather than &ldquo;That&rsquo;s not my job&rdquo;</li></ul><h3 class="jobSectionHeader"><b>
Are Committed to the Organization</b></h3><ul><li>
You care deeply about doing great work</li><li>
You have your teammates&rsquo; backs</li><li>
You&rsquo;re here to build something meaningful and long-lasting</li></ul><h3 class="jobSectionHeader"><b>
Bring an Upbeat, No-Ego Energy</b></h3><ul><li>
You show up positive, professional, and solutions-oriented</li><li>
You enjoy the work and respect the people around you</li><li>
You leave drama, negativity, and ego at the door</li></ul><h3 class="jobSectionHeader"><b>
Take Ownership</b></h3><ul><li>
You do what you say you&rsquo;ll do</li><li>
You follow through and communicate early when something&rsquo;s off track</li><li>
You treat the business like it&rsquo;s yours</li></ul><h2 class="jobSectionHeader"><b>
Fast &amp; Hungry</b></h2><ul><li>
You move with urgency and sound judgment</li><li>
You prioritize progress over perfection</li><li>
You thrive in fast-paced, high-expectation environments</li><li>
You seek feedback, stretch assignments, and more responsibility</li><li>
You&rsquo;re motivated by growth, impact, and building something bigger than yourself</li></ul><h2 class="jobSectionHeader"><b>
Why TopDog Law</b></h2><ul><li>
Real growth: As the firm grows, so do opportunities for advancement and leadership</li><li>
High standards, real support: Clear expectations, coaching, and accountability</li><li>
Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity</li><li>
Meaningful work: Helping people through some of the hardest moments of their lives</li></ul><h2 class="jobSectionHeader"><b>
Ready to Build With Us?</b></h2><p>
If you&rsquo;re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we&rsquo;d love to hear from you.</p><p>
Apply today and help shape the future of TopDog Law.</p><b><br>
The pay range for this role is:</b><br>
90,000 - 110,000 USD per year(Remote (United States))</div>

Contact Center Platform Lead

Join TopDog Law and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TopDog Law

About Company

Trust Operations Coordinator

Contact Center Platform Lead