Abrar Admin

Toshiba International Corporation

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 We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
 
 
 
 At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.
 
 
 
 Job Summary
 
 
 
 The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.
 
 
 
 Key Responsibilities
 
 
 
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 Respond to user inquiries via phone, email, chat, or in-person.
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 Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
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 Log all support requests in the ticketing system and maintain accurate documentation.
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 Escalate unresolved issues to Level 2/3 support or appropriate teams.
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 Assist with user account setup, password resets, and access permissions.
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 Perform routine maintenance tasks such as software updates and system checks.
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 Provide excellent customer service and follow up to ensure user satisfaction.
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 Maintain inventory of IT equipment and supplies.
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 Support onboarding and offboarding processes for employees.
 
 
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 Qualifications
 
 
 
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 High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
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 0&ndash;2 years of experience in IT support or helpdesk environment.
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 Basic understanding of Windows and macOS operating systems.
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 Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
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 Strong communication and problem-solving skills.
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 Ability to work independently and as part of a team.
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 Customer-focused with a positive attitude.
 
 
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 Working Conditions
 
 
 
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 On-site work
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 May require occasional evening or weekend support.
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 Ability to lift and move IT equipment as needed.
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Technician Helpdesk I

Join Toshiba International Corporation and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Toshiba International Corporation

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Technician Helpdesk I