Qureos Mentor

Touro University New York

<div>Overview:
<div>
The Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine Albuquerque, New Mexico. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient appointments, and closes out appointments. The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a positive experience from the initial patient phone call on through the completion of the dental treatment care. The PCC acts as the primary point of contact for patients within the Clinic Group Practices.</div>
Responsibilities:
<ul><li>Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when needed</li><li>
Updating the student appointment book with cancellations and no-shows as needed</li><li>
Monitor student attendance and student patient roster</li><li>
Perform check-out duties:<ul><li>
Process patient walk-out for services provided and notify patient of required payment due</li><li>
Documentation in the Electronic Health Record, any communication with the patient</li></ul></li><li>
Perform End of Day closing duties and run End of the Day reports</li><li>
Evaluate patient accounts:<ul><li>
Collect payments, prepare adjustments, &amp; allocate funds</li><li>
Work collaboratively with the Clinical Practice Leader (CPL) to support the Group Practice team with their patient care management</li><li>
Meet at least weekly with CPL to review student compliance</li></ul></li><li>
Check emails voicemails and respond to them in a timely fashion</li><li>
Promote hospitality and respect for all patients, students, and faculty</li><li>
Collect and send additional information requested by insurance companies</li><li>
Run reports assigned to control patients</li><li>
Accounts Receivable balances; (unapproved charges, pre-payments, &amp; open balances)</li><li>
Communicate with the lab coordinator to clarify any financial hold</li><li>
Monitor student attendance</li><li>
Monitor student entering and obtaining faculty approval of daily codes and notes</li><li>
Communicate with patients to minimize or resolve patient issues within the school before escalation</li><li>
Report escalated patient issues to the Director of Clinical Operations</li><li>
Schedule Uber transportation for patient when required</li><li>
Safeguard patient privacy and confidentiality</li><li>
Answer the phones expeditiously and communicate effectively with callers including patients, faculty, students, coworkers, call center, etc</li><li>
Participate in periodic huddles with the clinic team</li><li>
Perform other duties assigned in support of clinic operations and patient care services as may be requested by Leadership</li></ul>
Qualifications:
<h4 class="jobSectionHeader"><b>Education/Experience</b></h4><ul><li>
High School Diploma/GED Eqvlnt required.</li></ul><h4 class="jobSectionHeader"><b>
Knowledge/Skills/Abilities</b></h4><ul><li>
General administrative duties required</li><li>
Proficiency in Microsoft Office Suite including Word, PowerPoint, &amp; Outlook required</li><li>
Strong attention to details required</li><li>
Effectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines required</li><li>
Accuracy and productivity in completing tasks required</li><li>
Customer service and team orientated required</li><li>
Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required</li><li>
Demonstrated proficiency in communication (written and verbal) required</li><li>
Accurate data entry skills experience with AxiUm, computer program entry is desirable.</li><li>
Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.</li><li>
Must be available for work during the hours assigned for student instruction and practice development.</li><li>
Fluent in English; Spanish speaking a plus.</li></ul><h4 class="jobSectionHeader"><b>
Working Conditions</b></h4><ul><li>
Able to lift up to 5 lbs.</li><li>
Patient care/facing role</li></ul></div>

Patient Care Coordinator

<div>Overview:
<div>
Create, support, and execute administrative and operational functions&mdash;particularly those related to logistics&mdash;for the TouroCOM Department of Primary Care (PC), Simulation Program (SimP), and associated activities. This role focuses on coordination, organization, and day-to-day operational support of departmental programs, including assisting with educational activities and events. The position requires strong organizational skills, attention to detail, and the ability to effectively use Microsoft Excel and other software platforms. The individual must be comfortable learning and utilizing new systems and technologies to support program needs.</div>
Responsibilities:
<ul><li>Support the day-to-day operations of the Primary Care (PC) Department and Simulation Program (SimP)</li><li>
Assist in the development of new processes and the enhancement of existing operations for PC and SimP</li><li>
Programming, execution, and coordination of technological components related to Department courses, programs, clinical skills assessments (eg, OSCEs), and activities including but not limited to:<ul><li>
Simulation capture software and hardware (eg, Elevate/LearningSpace)</li><li>
Educational and assessment platforms (eg, ExamSoft, associated laptops)</li><li>
Learning management systems (eg, Canvas)</li><li>
Microsoft Office</li></ul></li><li>
Coordinate operations of the PC Department and SimP</li><li>
Assist in the preparation and production of materials for faculty, staff, and students</li><li>
Provide basic training and support for educational and assessment technologies (eg, Canvas, ExamSoft, LearningSpace) for students and department employees</li><li>
Create training materials for faculty, students, &amp; staff</li><li>
Format, proofread, and edit documents and presentations for clarity, consistency, and accuracy; collaborate with faculty to enhance materials</li><li>
Coordinate and assist with events, trainings, and program activities</li><li>
Order materials and maintain records of transactions, requisitions, and purchase orders</li><li>
Execute purchasing and reimbursement and maintain records related to budgets and orders</li><li>
Provide administrative coordination and/or support for:<ul><li>
Simulation Program compliance</li><li>
Policies, procedures, and ongoing Simulation Program accreditation needs</li><li>
Simulation Program materials management</li></ul></li><li>
Assist and coordinate administration of practical exams, labs, and OSCEs</li><li>
Participate in special projects as directed</li><li>
Records student grades and attendance in Excel document or other database</li><li>
Occasional flexible hours to accommodate OSCEs and other programs</li></ul>
Qualifications:
<h4 class="jobSectionHeader"><b>Education/Experience</b></h4><ul><li>
Bachelor's Degree preferred. Associate's degree may be considered with significant related experience.</li><li>
5 years of experience as Administrative Assistant, Coordinator, Manager role or similar.</li><li>
Expertise and experience in systems such as Microsoft office (particularly Excel), Adobe, Canvas, ExamSoft, and LearningSpace.</li></ul><h4 class="jobSectionHeader"><b>
Knowledge/Skills/Abilities</b></h4><ul><li>
General administrative duties required</li><li>
Exceptional analytical, problem solving skills, collaboration and matrix management skills required</li><li>
Demonstrated proficiency in communication (written and verbal) required</li><li>
Expertise in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc), Adobe, Docusign, &amp; Qualtrics</li><li>
Expertise in simulation capture software systems (ex: Elevate learning space), academic software systems (such as examsoft) and computer hardware</li><li>
Expertise in project management and organization</li><li>
Strong analytical and organizational skills</li><li>
Strong attention to detail</li><li>
Ability to rapidly acquire proficiency in new software and computer programs</li><li>
Able to work in fast paced, high-pressure testing environment</li><li>
Adaptability and the ability to work with multiple Faculty and staff</li><li>
Exceptional teamwork and communication skills</li><li>
Reliability</li><li>
Able to adapt and learn new programs and software as necessary</li><li>
Expertise in ExamSoft, CAE LearningSpace, and Canvas</li><li>
Expertise in Microsoft Word, Excel, Outlook, Powerpoint, OneDrive, OneNote, and Publisher</li><li>
Proficiency in Docusign, Adobe Photoshop, After Effects, and Snagit</li></ul><h4 class="jobSectionHeader"><b>
Travel</b></h4><ul><li>
Work takes place in Administrative Offices in Middletown, NY.</li></ul><h4 class="jobSectionHeader"><b>
Working Conditions</b></h4><ul><li>
Extensive Use of Computers</li><li>
Extensive time sitting and standing</li><li>
Able to lift up to 10 lbs.</li></ul>
Maximum Salary: USD $65,576.00/Yr. Minimum Salary: USD $52,460.00/Yr.</div>

Operations and Administration Coordinator

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Touro University New York

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Patient Care Coordinator

Operations and Administration Coordinator