Qureos Mentor

TOWN OF MOUNT PLEASANT

Community Service Officer Levels 1, 2, and 3
 
Department: Police
 Pay Grade: 106
 FLSA Status: Non-Exempt
 
JOB SUMMARY & ESSENTIAL JOB FUNCTIONS: 
Community Service Officer Level 1 – Records
 Reviews reports and reconciles UCR / SCIBRS submissions, processes expungements, assists the public by taking reports, troubleshoots a variety of calls from the public and administration; performs a variety of clerical and secretarial work in maintaining the department’s records as well as aiding the public, vendors, attorneys, and other professionals. This position works 8-hour shifts Monday - Friday when the Town is open between 8:00 a.m. – 4:30 p.m.
 
<ul>
<li>Processes reports in the department; collates, edits, and distributes reports, administrative and operational documents and related forms.</li>
<li>Migrates reports submitted through the Citizen Online Portal.</li>
<li>Maintains the department’s files, automated data systems, and record holding systems.</li>
<li>Reconciles and submits SLED validations from EIS report management system.</li>
<li>Works with the Town Prosecutor and Assistant Prosecutor in obtaining and distributing information.</li>
<li>Assists the general public and distributes police records in accordance with state law and established policy and procedures.</li>
<li>Expunges all records from the system that have been court ordered.</li>
<li>Maintains all collision report data.</li>
<li>Completes incident reports for non-violent crimes that have previously occurred.</li>
<li>Testifies in court proceedings when necessary.</li>
<li>Answers and forwards incoming telephone calls as appropriate and greets citizens in the lobby to provide information and answer routine questions, posts related information in accordance with department procedures, and accepts monies from the public for reports and background checks.</li>
<li>Assists with FOIA requests as needed.</li>
<li>Provides reports to governmental offices (DSS, Homeland Security, FBI NICS, etc.)</li>
<li>Performs other related assigned duties.</li>
</ul>
Community Service Officer 2 - Patrol
 Performs routine and specialized community service duties including responding to all non-emergency calls and traffic collisions and providing support functions to operations of the police department. This position is designed to introduce policing with the intent to train to become a police officer. Accordingly, one may stay in this position a maximum of 3 years or, if not eligible to become a police officer based on age requirements, within one year of age eligibility. This position works 8-hour shifts, including nights, weekends, and holidays. Position considered essential and must remain at the station through any natural disaster when ordered by the Chief of Police
 
<ul>
<li>Operates department fleet vehicles</li>
<li>Performs traffic control and parking enforcement functions.</li>
<li>Performs various administrative duties including the preparation of detailed written incident reports and other reports as necessary.</li>
<li>Responds to and investigates non-in progress calls for service and minor traffic accidents without injuries.</li>
<li>Testifies in court proceedings when necessary.</li>
<li>Performs duties at a crime scene as directed by superior officers.</li>
<li>Supports Patrol Operations by performing various functions, such as, picking up paperwork, getting ice for meetings, lunch for large groups, etc.</li>
<li>Performs other related assigned duties.</li>
</ul>
Community Service Officer 3 - NCIC
 Responsible for the 24-hour operation of the NCIC terminal located at the Mount Pleasant Police Department; receiving, entering, and retrieving information from the NCIC terminal; receiving non-emergency administrative calls that will be transferred or entered into our CAD system for dispatch; aiding the public when necessary to assist the Records Specialists during busy times. This position works either a set 8-hour shift Monday – Friday or 12-hour shifts during the weekend with the option to “float” two 8- hour shifts between Monday – Friday, depending on shift availability at the time of hire.
 
<ul>
<li>Continuously monitors, enters, clears, locates, cancels, second party checks, and modifies wanted persons, missing persons, articles, guns, vehicles, and license plates in the NCIC database and the records management system (EIS).</li>
<li>Maintains, disseminates, controls, and enters warrants into the NCIC database.</li>
<li>Responds and disseminates information to government and various law enforcement agencies upon requests.</li>
<li>Receives, responds, and handles both urgent and routine hits (YR/YQ) relating to wanted persons, articles, vehicles, and guns.</li>
<li>Correctly reads, understands, and communicates the contents of a NCIC III criminal history for use in packages, officer safety issues, crime enhancements, and other processes requiring NCIC restricted information.</li>
<li>Collects disseminates, and files all necessary paperwork to support NCIC documents.</li>
<li>Enters non-emergency calls into CAD as necessary.</li>
<li>Performs monthly validations of NCIC records.</li>
<li>Monitors police radio traffic and assist officers when requested on the Records administrative channel.</li>
<li>Handles FBI NICS correspondence that comes across the NCIC terminal.</li>
<li>Provides RAP and DMV Information to officers, clerk of court and the town attorney.</li>
<li>Handles officers court docket request in preparation for court their respective court dates.</li>
<li>Provides Clerk of Court and Town Solicitor with NCIC information as needed.</li>
<li>Assists with incoming phone calls, routing calls or taking messages.</li>
<li>Attains NCIC certification within 6 months of hire.</li>
</ul>
MINIMUM REQUIREMENTS TO PERFORM WORK: 
<ul>
<li>High School diploma or GED;</li>
<li>CJIS certification required upon hire.</li>
<li>Valid South Carolina driver’s license (only for CSO 2 – Patrol)</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES: 
<ul>
<li>Knowledge of South Carolina Laws, the U.S. Constitution, the Town ordinances and NCIC policies, practices, and procedures;</li>
<li>Skill in the use of CAD and telephone system after proper training.</li>
<li>Skill in the use of oral and written communication;</li>
<li>Skill in data processing and being well organized.</li>
<li>Ability to manage multiple tasks in a detailed and effective manner.</li>
<li>Ability to deal with contacts in a tactful manner.</li>
<li>Ability to prioritize tasks in an effective manner.</li>
<li>Skill in the use of common sense to determine the most appropriate response to emergency situations; (only CSO 2 – Patrol)</li>
<li>Ability to deal with disgruntled or violent members of the public in a safe and tactful manner; Knowledge of police department traffic and parking enforcement practices and techniques; (only CSO 2 – Patrol)</li>
<li>Skill in the use of operating police vehicles, and various types of police equipment in a safe and effective manner; (only CSO 2 – Patrol)</li>
<li>Ability to protect yourself and others; (only CSO 2 – Patrol)</li>
<li>Ability to handle and carry out law enforcement duties during emergency situations under adverse weather and stressful, life threatening conditions; (only CSO 2 – Patrol)</li>
<li>Knowledge of police department traffic and parking enforcement practices and techniques; (only CSO 2 – Patrol)</li>
<li>Skill in the use of operating police vehicles, and various types of police equipment in a safe and effective manner; (only CSO 2 – Patrol)</li>
<li>Ability to protect yourself and others; (only CSO 2 – Patrol)</li>
<li>Ability to handle and carry out law enforcement duties during emergency situations under adverse weather and stressful, life threatening conditions; (only CSO 2 – Patrol)</li>
</ul>
PHYSICAL REQUIREMENTS: 
While performing the duties of this job, the employee is regularly required to talk or hear.
 Specific vision abilities required by this job include close vision, distance vision, usage of
 computers and reading.
 
This position requires substantial repetitive motion of wrists, hands, and fingers. The employee is frequently required to stand; walk; use hands to finger, handle, grasp or feel; and reach with hands and arms.
 
The employee consistently maintains balance either sitting, standing or walking and is occasionally required to stoop or crouch. The employee may occasionally push, pull or lift and move objects up to 10 pounds.
 
The work requires some agility and physical strength, such as pushing a disabled car or walking over rough terrain or standing/walking for extended periods of time. Occasionally, work may require lifting heavy objects and carrying them (up to 60lbs). There may be a need to stretch and reach to retrieve materials. (only CSO 2 – Patrol)
 
Specific vision abilities required by this job are those required to possess a valid South Carolina driver’s license. (only CSO 2 – Patrol)
 
WORK ENVIRONMENT: 
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. (only CSO 1 – Records and CSO 3 – NCIC)
 
The work environment involves a high degree of individual tolerance to combinations of extremely unpleasant elements, such as those listed above or mental stress from constant conflicting urgent time and attention demands of the utmost priority. The nature of the physical environment may be such that the employee's personal well-being and/or safety is subject to being compromised from the environment and traffic conditions. The majority of work occurs outside in all types of weather conditions. (only CSO 2 – Patrol)
 
To deliver superior performance in a manner that is distinctive and impactful to each person served and that establishes a standard for quality that endures for generations.

Community Service Officer - Police

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Community Service Officer - Police