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Toyota Connected

<div><p><b>Quality Assurance Manager
</b><br>
<b>Farringdon, London (EC1M)
</b><br>
<b>Permanent
</b><br>
<b>Hybrid working</b></p><p></p><div><p><b>
Toyota Connected Europe (TCEU) is seeking an enthusiastic quality expert to join the engineering management team. As a Toyota affiliate company, the continuous pursuit of quality improvement is of the utmost importance. Candidates for this position must be highly motivated, able to make data-driven decisions, and have strong management and interpersonal skills. This person will interact with a wide variety of individuals, including business stakeholders and IT leadership teams across the global Toyota ecosystem.</b></p></div><p></p><div><p><b>
The Role:</b></p></div><p></p><div><p>
This role reports to VP Engineering, and will be responsible for defining, implementing, and continuously improving the company's quality strategy, ensuring that both our services and software solutions consistently meet customer expectations and business objectives.</p></div><p></p><div><p>
You will act as the voice of quality across the organisation, working closely with engineering, operations, delivery, and customer stakeholders to drive a culture of continuous improvement, operational excellence, and proactive quality management. You will have a dotted reporting line to CEO to enable this cross-functional reach. Finally, the role will also serve as the primary interface between TCEU&rsquo;s and Toyota Motor Europe&rsquo;s Quality organisations.</p></div><p></p><div><p><b>
Key Responsibilities:</b></p></div><p></p><div><p><b>
Quality Strategy &amp; Leadership</b></p></div><div><ul><li><p>
Develop and maintain the company's quality strategy, standards, governance, and operating framework.</p></li></ul></div><div><ul><li><p>
Embed a quality-first culture across all teams and functions.</p></li></ul></div><div><ul><li><p>
Promote continuous improvement principles inspired by automotive quality methodologies and the Toyota Quality Mindset.</p></li></ul></div><div><ul><li><p>
Champion structured problem-solving approaches and preventative quality management.</p></li></ul></div><div><ul><li><p>
Lead the ongoing adoption and reinforcement of quality training programmes, including methodologies such as built-in quality (Ji Kotei Kanketsu) and continuous improvement (Kaizen) practices.</p></li></ul></div><p></p><div><p><b>
Customer &amp; Stakeholder Quality Management</b></p></div><div><ul><li><p>
Act as the primary quality representative for the business with customer stakeholders.</p></li></ul></div><div><ul><li><p>
Build and maintain strong relationships with the client's Quality, Operations, and Delivery teams.</p></li></ul></div><div><div><ul><li><p>
Lead quality governance meetings, reviews, audits, and improvement initiatives with customer stakeholders.</p></li></ul></div><div><ul><li><p>
Ensure customer quality requirements are clearly understood, documented, and effectively implemented.</p></li></ul></div><div><ul><li><p>
Provide transparent reporting on quality performance, risks, trends, and improvement actions.</p></li></ul></div><p></p><div><p><b>
Quality Processes &amp; Performance Management</b></p></div><div><ul><li><p>
Define, implement, and continuously improve quality processes across software delivery and service operations.</p></li></ul></div><div><ul><li><p>
Establish and maintain quality metrics and reporting frameworks, including:</p></li></ul></div><div><ul><li><p>
Defect escape and flow-out measurement.</p></li></ul></div><div><ul><li><p>
Service quality performance.</p></li></ul></div><div><ul><li><p>
Quality trend analysis.</p></li></ul></div><div><ul><li><p>
Corrective and preventive action tracking.</p></li></ul></div><div><ul><li><p>
Process compliance monitoring.</p></li></ul></div><div><ul><li><p>
Own Root Cause Analysis (RCA) processes and ensure effective corrective and preventive actions are implemented.</p></li></ul></div><div><ul><li><p>
Govern countermeasures development and validation to prevent recurrence of issues; ensure lessons learned are translated into sustainable process improvements.</p></li></ul></div><div><ul><li><p>
Work with Cloud and ITSM teams to</p></li></ul></div><div><ul><li><p>
monitor service quality, through effective management of Service Level Agreements (SLAs) and Service Level Objectives (SLOs).</p></li></ul></div><div><ul><li><p>
investigate customer issues, incidents, service failures, and software defects.</p></li></ul></div><div><ul><li><p>
Lead internal quality reviews and process audits, including preventative initiatives to reduce risk.</p></li></ul></div></div><p></p><div><div><p><b>
Software Quality Engineering</b></p></div><div><ul><li><p>
Partner closely with Engineering and Product teams to embed quality throughout the software development lifecycle.</p></li></ul></div><div><ul><li><p>
Define and promote modern software quality engineering practices.</p></li></ul></div><div><ul><li><p>
Support the adoption of automation-first testing strategies and quality tooling.</p></li></ul></div><div><ul><li><p>
Drive quality engineering methodologies including:</p></li></ul></div><div><ul><li><p>
Test automation frameworks.</p></li></ul></div><div><ul><li><p>
Continuous integration and continuous testing.</p></li></ul></div><div><ul><li><p>
Shift-left quality practices.</p></li></ul></div><div><ul><li><p>
Risk-based testing approaches.</p></li></ul></div><div><ul><li><p>
Software Development Engineer in Test (SDET) principles.</p></li></ul></div><div><ul><li><p>
Ensure quality requirements are incorporated into engineering standards and delivery processes.</p></li></ul></div><p></p><div><p><b>
Team Leadership &amp; Capacity Management</b></p></div><div><ul><li><p>
Provide line management and leadership for the Quality Assurance team.</p></li></ul></div><div><ul><li><p>
Manage team capacity, workload planning, and resource allocation.</p></li></ul></div><div><ul><li><p>
Establish clear objectives, performance expectations, and quality standards for team members.</p></li></ul></div><div><ul><li><p>
Recruit, develop, and retain high-performing quality professionals.</p></li></ul></div><div><ul><li><p>
Ensure quality resources are aligned to business priorities and customer commitments.</p></li></ul></div><div><ul><li><p>
Create and maintain professional development plans for quality team members.</p></li></ul></div><div><ul><li><p>
Mentor and coach colleagues in quality methodologies, problem solving, and continuous improvement practices.</p></li></ul></div></div><div><div><ul><li><p>
Promote ongoing learning and capability development across the organisation.</p></li></ul></div><div><ul><li><p>
Support career progression and succession planning within the quality function.</p></li></ul></div><div><ul><li><p>
Foster a culture of accountability, collaboration, and excellence.</p></li></ul></div><p></p><div><p><b>
Governance, Compliance &amp; Risk</b></p></div><div><ul><li><p>
Maintain and improve the company's Quality Management System (QMS).</p></li></ul></div><div><ul><li><p>
Ensure compliance with customer requirements, internal policies, and relevant industry standards.</p></li></ul></div><div><ul><li><p>
Support internal and external audits.</p></li></ul></div><div><ul><li><p>
Identify quality risks and implement appropriate mitigation strategies.</p></li></ul></div><div><ul><li><p>
Maintain audit readiness and quality documentation standards.</p></li></ul></div><p></p><div><p><b>
Skills &amp; Experience:</b></p></div><p></p><div><p><b>
Essential</b></p></div><div><ul><li><p>
Significant experience in a Quality Assurance Manager, Quality Manager, or Quality Engineering leadership role.</p></li></ul></div><div><ul><li><p>
Experience working within software, digital services, or SaaS environments.</p></li></ul></div><div><ul><li><p>
Strong understanding of automotive quality principles and continuous improvement methodologies.</p></li></ul></div><div><ul><li><p>
Experience working directly with enterprise customers and customer quality organisations.</p></li></ul></div><div><ul><li><p>
Proven experience leading Root Cause Analysis and problem management processes.</p></li></ul></div><div><ul><li><p>
Experience defining and reporting quality KPIs and operational metrics.</p></li></ul></div><div><ul><li><p>
Knowledge of service quality management, including SLAs and SLOs.</p></li></ul></div></div><div><div><ul><li><p>
Experience leading quality assurance teams and managing team performance.</p></li></ul></div><div><ul><li><p>
Strong stakeholder management and communication skills.</p></li></ul></div><div><ul><li><p>
Ability to influence senior business and customer stakeholders.</p></li></ul></div><p></p><div><p><b>
Desirable</b></p></div><div><ul><li><p>
Familiarity with Toyota Production System principles and Toyota quality methodologies (e.g. JKK).</p></li></ul></div><div><ul><li><p>
Knowledge of ISO 9001 or related quality management standards.</p></li></ul></div><div><ul><li><p>
Experience implementing Software Development Engineer in Test (SDET) practices.</p></li></ul></div><div><ul><li><p>
Lean Six Sigma Green Belt, Black Belt, or equivalent.</p></li></ul></div><div><ul><li><p>
Experience supporting automotive OEMs or Tier 1 suppliers.</p></li></ul></div><div><ul><li><p>
Experience scaling quality functions within high-growth organisations.</p></li></ul></div><p></p><div><p><b>
Success Measures</b></p></div><p></p><div><p><b>
Success in this role will be demonstrated through:</b></p></div><div><ul><li><p>
Reduced defect flow-out and improved product quality metrics.</p></li></ul></div><div><ul><li><p>
Improved SLA and SLO attainment and service quality performance.</p></li></ul></div><div><ul><li><p>
Effective closure and prevention of recurring issues through robust RCA and countermeasure implementation.</p></li></ul></div><div><ul><li><p>
Strong customer satisfaction and confidence in the quality function.</p></li></ul></div><div><ul><li><p>
Increased quality automation and engineering maturity.</p></li></ul></div><div><ul><li><p>
A highly engaged and capable quality team with clear development pathways.</p></li></ul></div></div><div><div><ul><li><p>
Successful embedding of continuous improvement and Toyota-inspired quality practices across the organisation.</p></li></ul></div><p></p><div><p>
This role offers the opportunity to build and lead a quality function that directly influences customer success, software excellence, and operational performance within a fast-growing technology business serving a world-class automotive client, Toyota Motors.</p></div><p></p><div><p>
Creating connections that empower movement. Transforming the way customers experience mobility, responsibly. Delivering innovation at the speed of life.</p></div><p></p><div><p>
We leverage the power of data to create value &ndash; Is this your chance to play a key part in that? If you have the skills and aptitude we&rsquo;re looking for, we&rsquo;d love to hear from you.</p></div></div></div>

Quality Assurance Manager

<div><p><b>Java Engineering Lead / Principal</b></p><p><b>
Farringdon, London (Hybrid)</b></p><p><b>
Permanent</b></p><p></p><p><b>
Who are we?</b></p><p>
Toyota Connected Europe wants to create a better world through connected mobility for all. We are a new company created to bring big data and a customer focus into all aspects of the mobility experience, so everyone&rsquo;s experience is more personal, convenient, fun and safe. We create and enable technologies to delight and simplify the lives of everyone who use our products and empower them to think of and use our services in new ways.</p><p>
You will be joining us at the beginning of Toyota Connected Europe&rsquo;s journey of building our team and products. We are building teams to inspire, innovate and build technologies and products that are used by millions of people from all walks of life. We want every member of our team to live and breathe the start-up culture of Toyota Connected Europe and feel and act like an owner every day. This is an opportunity to have an immediate impact and voice: what you create today, you will see being used tomorrow.</p><p></p><p><b><br>
About the Role:</b></p><p>
We are looking for an experienced Engineering Lead to join the team who will have a pivotal role in building core team capabilities and leading the design, development, implementation and documentation of large-scale, distributed software applications, systems and services. You will lead the development of platforms which will enable our vehicles to communicate to the cloud. The features you build will power driving experiences across the world.</p><p></p><p><b><br>
What you will do:</b></p><ul><li><p>
Define and drive the adoption of leading principles, practices, standards and technologies to develop high quality, robust and secure technology solutions</p></li><li><p>
Work closely with product and stakeholders to best solve business problems, shape and deliver features to customers, partner to set the optimum direction of the product roadmap and thrive as an independent, autonomous, creative thinker that can break out from conventional solutions</p></li></ul><ul><li><p>
Technical responsibility for software development across all stages and iterations. Plan and drive software construction activities, adopt and adapt appropriate software development methods, tools and techniques. Measure and monitor applications of project/team standards for software construction, including software security, contributing to the development of policies, standards, and guidelines</p></li><li><p>
Systems and software design of large or complex systems, undertake impact analysis on major design options and trade-offs, ensuring balance of functional and non-functional requirements and that appropriate methods, tools and techniques are applied effectively, making recommendations and assess and manage associated risks. Adopt and adapt system design methods, tools and techniques; contributing to development of system design policies, standards and selection of architecture components</p></li><li><p>
Plan and drive systems development projects which support the organisation's objectives, select, adopts and adapts appropriate systems development methods, tools and techniques. Ensure that stakeholders are aware of required resources and manage optimum availability and utilisation. Ensure projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements</p></li><li><p>
Plan and drive activities to develop systems integration and build capabilities including automation and continuous integration, identify evaluate and manage the adoption of tools, techniques and processes to create a robust integration framework. Lead integration work in line with the agreed system and service design, assess risk and take preventative action.</p></li><li><p>
Contributes to identifying new areas of capability improvement within the organisation, select and prioritise improvement opportunities, generate buy-in and plans improvement activities justified by measurable benefits</p></li></ul><ul><li><p>
Determine development needs for a professional practice area, align development activities with organisational priorities, learning and development strategies and career pathways. Assist with the creation of development plans, ensuring alignment with professional development plans and career opportunities.</p></li><li><p>
Collaborate with other talented lead engineers in a team-oriented, agile software engineering environment, to build engineering and capability maturity</p></li><li><p>
Responsible for service delivery (build and run) from concept to code to production - availability, reliability, robustness and quality of projects and platforms</p></li><li><p>
Collaborate with peers (Product, Quality, Delivery, Operations) to drive operational quality (NFR&rsquo;s), ensuring observability and surfacing of key metrics</p></li><li><p>
Line management of team, influence, coach and lead team members through continuously sharing of knowledge, pair programming, code reviews, delivering feedback and improvement opportunities in technology - encouraging and developing good engineering practice and ways of working</p></li><li><p>
Evolve technology and team capabilities - define and own technology strategy and delivery via a balanced roadmap</p></li></ul><p></p><p><b><br>
About you:</b></p><ul><li><p>
Great technology leader and team player, focused on achieving best team outcomes through coaching, collaboration and continuous improvement; experience of running and optimising distributed teams</p></li><li><p>
Highly technical seasoned technologist, with hands-on expertise, combined with strong communication skills who can articulate and deliver best fit solutions covering functional and non-functional requirements within constraints of time and team capacity/velocity</p></li></ul><ul><li><p>
Passion for excellence in engineering, cloud and secure practices &ndash; able to make positive impact at both the team and enterprise level for strategic initiatives</p></li><li><p>
Experience of building and designing event driven and/or streaming data services, IoT domain would be great but not essential</p></li><li><p>
Expert programming experience in Java (11+) and show a sense of ownership and pride in your code; make us believe you will excel. Experience with testing frameworks such as JUnit5, Mockito, Spring Integration</p></li><li><p>
Experience with at least one major cloud provider (ideally AWS), ideally provisioning infrastructure and services through code (IaC)</p></li><li><p>
Expertise and experience working with APIs (designing with OpenAPI is desirable) and web services, CI/CD pipelines (Git-lab desirable) and automated testing (BDD, Performance, Security), Kubernetes and cloud native practices, containerized workloads with tools such as Docker</p></li></ul><ul><li><p>
Experience and expertise of implementing best practice engineering patterns, including those used in highly scalable, distributed, and resilient systems</p></li><li><p>
Able to identify and champion areas of innovation in tooling and techniques and understand timing for adoption</p></li><li><p>
Experience of setting good practice of software architecture, design and implementation; ensure adherence and keeping up to date with industry trends</p></li><li><p>
Experience of setting standards and using tools to design, code, test, correct and provide documentation</p></li><li><p>
Passion for agile practices such as Kanban/Lean, DevSecOps, incremental delivery, continuous improvement and ability to cultivate a strong, generative team culture</p></li></ul><p></p><p>
Equal Opportunities, Inclusion &amp; Diversity We&rsquo;re committed to building a diverse and inclusive group of talent with a broad range of backgrounds, skills and capabilities and will give full and fair consideration to all applicants. We know that flexibility is key to success and our people work flexibly in many ways, so if this is important to you, please let us know. If you have a disability or any other additional need that requires consideration, accommodation or adjustment to the role or recruitment process, please do let us know.</p></div>

Engineering Lead / Principal

Join Toyota Connected and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Toyota Connected

About Company

Quality Assurance Manager

Engineering Lead / Principal