Qureos Mentor

TOZED KANGWEI MALAYSIA SDN. BHD.

Duties and responsibilitiesi) Pre-sales technical support<ul><li>Communicate with customers on product and technology, improve Customer satisfaction.</li><li>Collect and summarize overseas customers' feedback on demand, consultation, complaints, delivery and other product and technology-related issues. Provide timely, correct and complete feedback to R&amp;D .Track the resolution process and delivery results until the customer confirms the closure of the problem.</li><li>Participate in sales business such as RFI, RFP, RFQ and other bidding work, assist the business to identify demand, determine the bidding model and program.</li><li>Cooperate with sales business to collect competitive information and test dynamic tracking and feedback.</li><li>Assist overseas customers to carry out technical training, new product promotion and demonstration, program design and other technical exchanges.</li></ul>ii) Test work<ul><li>Cooperate with R&amp;D to conduct software and hardware testing overseas and provide timely and accurate feedback on test results.</li></ul>iii) After-sales work<ul><li>Collect and summarize product and technology related issues such as demand, consultation and complaint from overseas customers in the after-sales stage, and feedback the demand/consultation/complaint to the Employer internally in a timely, correct and complete manner, and track the resolution process and delivery results until the customer confirms the closure of the issue.</li><li>Overseas product site maintenance, project installation work.</li></ul>iv) Other work&#65306;Other related work tasks arranged by the Employer.Job Requirements<ul><li>Bachelor&rsquo;s degree or higher in Computer Science, Communication Engineering, Electronic Information Engineering, or a related field; solid understanding of the fundamental principles of communication industry products.</li><li>At least one year of relevant work experience and product knowledge in ICT products.</li><li>Experience in implementing and managing conventional communication systems.</li><li>Familiarity with the technical support and principles of the company&rsquo;s products.</li><li>Ability to summarize and document technical information effectively.</li><li>Fluent in both written and spoken English.</li><li>Strong team communication and coordination skills, with the ability to handle emergencies effectively.</li><li>Willingness and ability to travel independently globally (primarily to regions such as the Middle East, and Africa).</li></ul>Job Type: Full-timePay: E&pound;24,000.00 - E&pound;39,000.00 per month

Technical Support Engineer

Join TOZED KANGWEI MALAYSIA SDN. BHD. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TOZED KANGWEI MALAYSIA SDN. BHD.

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Technical Support Engineer