Qureos Mentor

Traders Insurance

<div>Reliable, Local Company, Providing Full-Time Remote Job Opportunities in the Kansas City Metro! - While this position is fully remote, we are looking for candidates that live in the Kansas City Metropolitan area.
<div>Play an integral role in driving success, being a part of a passionate team, working directly from the comfort of your own home. We value your expertise and passion and aim to create a supportive atmosphere that encourages personal and professional growth. We pride ourselves on being a leading company in our industry, known for our stability, reliability, and commitment to excellence. At Traders Insurance, we value employee empowerment, open communication, and the ability to make a difference. Join us today to enjoy a multitude of opportunities for learning, development, and advancement.</div> 
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The Bodily Injury Claims Representative position is primarily responsible for the handling of bodily injury and associated property damage claims that result from an automobile accident. The role requires a basic level of technical expertise along with sufficient problem solving and organizational skills to gather details, investigate accidents, and manage the claims process. Every day is different as you work to resolve problems, and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success.</div> 

Responsibilities
<ul><li>
Primarily investigates and handles bodily injury claims along with associated property damage claims, including questions of coverage, liability, and damages, of moderate to high complexity.</li><li>
Ability to deliver superior customer service through strong verbal and written communication skills.</li><li>
Interviews customers, claimants, and witnesses.</li><li>
Helps determine coverage and liability (who's at fault for the damages).</li><li>
Partners with appraisers/estimators to manage vehicle repairs.</li><li>
Sets timely, adequate reserves in compliance with the company reserving philosophy.</li><li>
Negotiates with customers and other insurance carriers.</li><li>
Demonstrates ownership attitude with the ability to be analytical and make accurate decisions.</li><li>
Personal computer literate with proficiency in the use of Word and Excel.</li><li>
Ensures all operations are consistent with the stated mission and direction set forth by Traders.</li><li>
All other duties as assigned.</li></ul><ul><li>
Bachelor's degree or four years related work experience.</li><li>
1+ years of prior experience as an auto claims representative or equivalent experience</li><li>
AIC or CPCU degree or equivalent insurance course preferred.</li><li>
Ability to obtain and maintain adjuster license in required states.</li></ul> 

Compensation is commensurate with experience. 

Traders' employees also benefit from:
<ul><li>
Group Medical/Dental/Vision</li><li>
Employee and Dependent Life Insurance</li><li>
Paid Time Off</li><li>
401K Plan</li><li>
Training and Career Development</li><li>
Opportunities for Advancement</li></ul></div>

Bodily Injury Claims Representative I

<div>Reliable, Local Company, Provide Full-Time Remote Job Opportunities. While this position is a full-time remote position, we are looking for candidates local to the KC Metro.
 
 
As a Bilingual Customer Care Advocate I, you are responsible for delivering &ldquo;best in class&rdquo; customer service to our independent agency partners, policy holders, and other parties by answering a high volume of telephone inquiries, providing solutions, and assist with policy changes. You will need excellent analytical, problem-solving, and communication skills to gather details, investigate, and communicate potential outcomes based on standard operating procedures and underwriting guidelines. This position utilizes computerized system(s) for risk evaluation, information gathering, and evaluates data, as necessary. Successful Customer Care Advocate I has a passion for customer service excellence, thrives in a fast-paced and ever-changing environment, exhibits solid people skills with other team members, and takes ownership of their own learning and development. 


Key Accountabilities &amp; Competencies
<ul><li>
Provide first line customer service contact for policy servicing activity utilizing call center Best Practices.</li><li>
Initiate renewal and new business processes as well as certain endorsements to determine insurability and compliance with internal guidelines and standards.</li><li>
Handle billing transactions by accepting payments by phone and communicate account status as well as cancelation, reinstatement, and endorsement activities to agents and policy holders.</li><li>
Complete screening, transactions, and prepare policy files for underwriting approval by securing information from policyholders, agents, or other parties and performing preliminary review and evaluation of the risk.</li><li>
Read, interpret, and react to documents such as policies, manuals, forms, and endorsements to understand their meaning, use, and act according to standard procedures.</li><li>
Ensure compliance of underwriting referral criteria outside of underwriting authority; affect policy underwriting by analyzing and inputting data via computerized systems.</li><li>
Make decisions to create an opportunity to improve a customer&rsquo;s experience by providing options to meet their needs, which can include a new quote when necessary.</li><li>
Work within designated authority and refer inquiries from policyholders, agents, and others to the supervisory staff as needed.</li><li>
Accurately conduct operations in compliance with quality, productivity, and regulatory standards; protect confidentiality of sensitive information and underwriting integrity.</li><li>
Foster professional relationships with internal and external customers and utilize excellent interpersonal and communication skills to promote a cohesive, pleasant work environment.</li><li>
Implement and uphold all policies of Traders Insurance along with the willingness to work hard in a fast-paced and ever-changing environment.</li><li>
Open to feedback to support your performance and development.</li></ul><div>
<ul><li>High school diploma or equivalent is required and a minimum of 2 years of relevant work experience.</li><li>
Prior experience in insurance is preferred; personal lines automobile a plus but not required.</li><li>
Demonstrated customer service experience in a demanding environment.</li><li>
Fundamental proficiency of Microsoft Word, Excel, and Outlook.</li><li>
Analytical with mindfulness to detail and ability to make decisions.</li><li>
Math aptitude is necessary to manually calculate payment details and communicate with customers.</li><li>
Ability to efficiently organize work and manage time to meet key deadlines.</li><li>
Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities.</li></ul> 

Bilingual (English/Spanish) Candidates:
<ul><li>
Excellent verbal and written communication skills in English and Spanish; experience using both languages in a professional capacity is preferred.</li></ul></div></div>

Bilingual Customer Care Advocate

Join Traders Insurance and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Traders Insurance

About Company

Bodily Injury Claims Representative I

Bilingual Customer Care Advocate