Qureos Mentor

Tradu

<div><div><p>Vacancy Name</p><div> Salesforce Business Analyst</div></div><br>
<div><p>
Vacancy No</p><div> VN1347</div></div><br>
<div><p>
Employment Type</p><div> Regular Full-Time</div></div><br>
<div><p>
Location</p><div> Hyderabad</div></div><br>
<div><p>
Job Details</p><div><div><div><p>
As CRM Business Analyst at Tradu, you will have the exciting opportunity to be a key go-to person for our robust Salesforce CRM ecosystem. Emphasis will be on working with internal SMEs/Managers/Developers on developing new features and improving existing features, workflows, and platform functionalities.<br>
Primary responsibilities (not limited to):</p>
<ul><li>Be a first point of contact for new feature requests and changes to existing features, including conducting research to reach optimal solutions</li><li>
Create user stories for feature development, including documenting technical specifications, acceptance criteria, and test cases</li><li>
Collaborate with Developers, Administrators, and business stakeholders to refine user stories ahead of development and/or configuration</li><li>
Partner with Developers and Administrators to design, build, test, and deploy platform solutions for business stakeholders</li><li>
Communicate project deliverables, project and development timelines, and feature-related information to team members, stakeholders, and management</li><li>
Collaborate with business subject matter experts to assess business processes and identify opportunities to transfer processes to the Salesforce platform and/or optimize existing processes within the platform</li><li>
Master customization and automation functions to enable Tradu to provide outstanding client service through excellent automated solutions</li><li>
Gather and analyze data to help identify automation opportunities, determine feature deliverables, and gauge success of implemented solutions</li><li>
Oversee user acceptance testing for major features and projects to ensure quality software delivery</li><li>
Work closely with CRM management to understand product roadmap and deliver excellent features based on a prioritized list of feature requests</li><li>
Manage several projects simultaneously to help move product roadmap forward</li><li>
Facilitate meetings with team members and business stakeholders to move feature delivery and projects forward</li><li>
Create and maintain project and feature documentation, including project scope, key decisions, risks, lessons learned, process workflows, and relevant feature/process knowledge capture</li><li>
Master Jira and Confluence to ensure up-to-date documentation, with automation implemented to automate documentation where appropriate</li><li>
Provide both internal and external training on CRM features, processes, releases, and products</li><li>
Ensure platform security is embedded into all solutions as part of refinement process</li><li>
Manage access and permissions through User Setup, Roles and Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, and Security</li><li>
Assist with configuration and declarative development, including object, page layout, flow, workflow, approval process, profile, permission set, and role updates.
</li></ul>Requirements:
<ul><li>5+ years of experience as a software business analyst or relevant experience</li><li>
Strong attention to detail, with great analytical, problem-solving, collaboration, and communication skills</li><li>
Experience working in a dynamic Agile project delivery environment; Experience with Scrum preferred</li><li>
Fluency in English, both written and oral</li><li>
Excellent written and oral communication skills, with an ability to coordinate between a variety of business roles and personalities</li><li>
Willingness to learn/grow with Salesforce's ever-changing environment</li></ul>
Preferred:
<ul><li>Hands-on experience administering and developing Salesforce instances and working with Salesforce related apps</li><li>
Engineering, Computer Science, or programming background</li><li>
Experience managing a small team</li><li>
Business Process Optimization/Management experience strongly preferred</li><li>
Familiarity with Confluence and Jira</li></ul>
<p>As CRM Business Analyst at Tradu, you will have the exciting opportunity to be a key go-to person for our robust Salesforce CRM ecosystem. Emphasis will be on working with internal SMEs/Managers/Developers on developing new features and improving existing features, workflows, and platform functionalities.<br>
Primary responsibilities (not limited to):<br>
<br>
Working days/hours: Monday to Friday; Fully working from the office - 8th Floor, Building 4, Raheja Mindspace, Hi-tec city, Hyderabad<br>
<br>
All Technementals Innovation India Private Limited employees must be eligible to work in India.<br>
Prior to submitting your resume, the firm requests that you do the following:<br>
Review the firm's website thoroughly at https://www.tradu.com/uk/<br>
Company Description<br>
Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader&rsquo;s market.<br>
Equal Opportunity Employer</p></div></div></div></div></div>

Salesforce Business Analyst

<div><div><p>Vacancy Name</p><div> Customer Engagement Associate</div></div><br>
<div><p>
Vacancy No</p><div> VN1341</div></div><br>
<div><p>
Employment Type</p><div> Regular Full-Time</div></div><br>
<div><p>
Location</p><div> Hyderabad</div></div><br>
<div><p>
Job Details</p><div><div><div><p>
The Purpose of Role<br>
Reporting to the CRM Lifecycle Manager, you will be responsible for the execution of the global customer engagement strategy at Tradu. The main responsibilities of the role will include campaign planning and the creation and optimisation of all campaigns, keeping the customer at the heart of everything we do.<br>
<br>
You will be tasked with transforming our CRM campaigns by applying personalisation, targeted segmentation, and dynamic content. You will be naturally analytical, ensuring a high level of quality assurance, testing and commercial reporting across all campaigns.<br>
This role will require attention to detail, fast paced learning and team collaboration.<br>
<br>
Key Responsibilities</p>
<ul><li>Plan, create, and execute CRM campaigns in conjunction with the marketing calendar, content team planner and product launches.</li><li>
Build out customer journey lifecycles working with core teams to scope, develop and continuously optimise.</li><li>
Use multi-channel campaigns where possible to drive key KPI&rsquo;s such as Open and Click to open rates %, funded %, traded % and retention rates %.</li><li>
Be a key player within the customer engagement team, understanding how your campaign work impacts the overall customer journey - ensuring messaging makes sense, the customer journey is relevant/of value and content and design are sharp and concise.</li><li>
Responsible for QA&rsquo;ing campaigns, ensuring exceptional attention to detail, we are compliant at all times and proactively advising on process improvements.</li><li>
End to end campaign management - responsible for briefing design and content, managing deadlines, trafficking assets and building logic/templates and channels.</li><li>
Learn how to structure segmentation to allow for streamlined multi-channel journeys.</li><li>
Explore the possibilities of dynamic content, sharing competitive examples where relevant. Work with the VP of Lifecycle and Automation to build out, scope and plan for development.</li><li>
Review our retention/engagement reports, recommending optimisations or addressing areas of concern.</li><li>
Ensure that any issues with our CRM platform or comms are escalated efficiently.</li><li>
To work on any other reasonable task required by your manager.</li></ul><br>
<p><br>
Skills, Knowledge and Experience</p>
<ul><li>Understands all core CRM and Retention Marketing KPI&rsquo;s</li><li>
Excellent creative eye and attention to detail</li><li>
Highly customer-focused with a good understanding of marketing principles</li><li>
Experience using different marketing channels (i.e. email, push notifications, content cards etc)</li><li>
Proficient using Microsoft Office (particularly Excel)</li><li>
Ability to build strong working relationships</li><li>
Proactive and clear communicator</li><li>
Excellent with time management and ability to multitask</li><li>
Self-starter that can take the initiative and be proactive</li><li>
Naturally curious- staying on top of latest CRM, technical and competitive trends</li><li>
Passionate about customer engagement - nothing is sent out unless it is Tradu worthy</li><li>
Excellent written and spoken English</li></ul><br>
<p><br>
Working days/hours: Monday to Friday; Fully working from the office - 8th Floor, Building 4, Raheja mindspace, Hi-tec city, Hyderabad<br>
<br>
All Technementals Innovation India Private Limited employees must be eligible to work in India.</p>
<p>Prior to submitting your resume, the firm requests that you do the following:</p>
<p>Review the firm's website thoroughly at https://www.tradu.com/uk/</p>
<p>Company Description<br>
Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader&rsquo;s market.</p>
<p>Equal Opportunity Employer</p></div></div></div></div></div>

Customer Engagement Associate

Join Tradu and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tradu

ABOUT_COMPANY

Salesforce Business Analyst

Customer Engagement Associate