Urwah Admin

Trafalgar Luxury Group

<div>
 
 The Shift Leader &ndash; Barista is responsible for supervising daily store operations during their shift, ensuring excellent customer service, maintaining product quality, and supporting the barista team. This role combines hands-on barista work with leadership and operational responsibilities.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 
 Team Leadership:
 
 </li>
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 Supervise and motivate barista staff during the shift.
 </li>
 <li>
 Delegate tasks, manage workflow, and ensure team productivity.
 </li>
 <li>
 Provide on-the-job training and coaching for baristas.
 </li>
 <li>
 
 Customer Service:
 
 </li>
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 Ensure excellent customer experience at all times.
 </li>
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 Handle customer inquiries, complaints, and special requests professionally.
 </li>
 <li>
 
 Barista Duties:
 
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 Prepare coffee and other beverages according to company standards.
 </li>
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 Maintain quality control and presentation for all drinks and food items.
 </li>
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 Operational Management:
 
 </li>
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 Monitor inventory levels and communicate stock needs to management.
 </li>
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 Ensure all equipment is clean, maintained, and functioning properly.
 </li>
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 Oversee shift opening and closing procedures.
 </li>
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 Health &amp; Safety Compliance:
 
 </li>
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 Ensure hygiene, safety, and sanitation standards are maintained.
 </li>
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 Comply with company policies and local regulations.
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 <ul>
 <li>
 Previous experience as a barista with at least 1&ndash;2 years in a supervisory role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent customer service and communication skills.
 </li>
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 Knowledge of coffee preparation techniques and caf&eacute; operations.
 </li>
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 Ability to work under pressure in a fast-paced environment.
 </li>
 </ul>
 
 Working Conditions:
 
 <ul>
 <li>
 Flexible schedule, including weekends and holidays.
 </li>
 <li>
 Fast-paced caf&eacute; environment.
 </li>
 </ul>
 
 
</div>

Shift Leader – Barista

The Shift Leader &ndash; Barista is responsible for supervising daily store operations during their shift, ensuring excellent customer service, maintaining product quality, and supporting the barista team. This role combines hands-on barista work with leadership and operational responsibilities.Key Responsibilities:<ul><li>Team Leadership:</li><li>Supervise and motivate barista staff during the shift.</li><li>Delegate tasks, manage workflow, and ensure team productivity.</li><li>Provide on-the-job training and coaching for baristas.</li><li>Customer Service:</li><li>Ensure excellent customer experience at all times.</li><li>Handle customer inquiries, complaints, and special requests professionally.</li><li>Barista Duties:</li><li>Prepare coffee and other beverages according to company standards.</li><li>Maintain quality control and presentation for all drinks and food items.</li><li>Operational Management:</li><li>Monitor inventory levels and communicate stock needs to management.</li><li>Ensure all equipment is clean, maintained, and functioning properly.</li><li>Oversee shift opening and closing procedures.</li><li>Health &amp; Safety Compliance:</li><li>Ensure hygiene, safety, and sanitation standards are maintained.</li><li>Comply with company policies and local regulations.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience as a barista with at least 1&ndash;2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent customer service and communication skills.</li><li>Knowledge of coffee preparation techniques and caf&eacute; operations.</li><li>Ability to work under pressure in a fast-paced environment.</li></ul>Working Conditions:<ul><li>Flexible schedule, including weekends and holidays.</li><li>Fast-paced caf&eacute; environment.</li></ul>Pay: KD300.000 - KD350.000 per monthWork Location: In person

<div>
 
 Country Manager is responsible for leading and scaling the company&rsquo;s operations within the Kingdom, with primary accountability for revenue generation and consistent delivery of sales targets. The role combines strategic leadership with hands-on commercial execution, ensuring market growth, operational excellence, and brand positioning aligned with corporate
 
 
 objectives.
 
 
 
 
 
 
 Leadership &amp; Team Management:
 
 
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 Ensure enforcement and adaptation of the corporate values and vision
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 Establish and carry out the country&rsquo;s goals, policies, and procedures
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 Lead, coach, and develop high-performing commercial and operational teams.
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 Instill a sales-driven culture with strong accountability.
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 Set clear KPIs and performance expectations across all levels.
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 Ensure succession planning and talent development within the country.
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 Endeavor to develop and succeed in maintaining appropriate company image that strives towards excellence in satisfying customers
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 </ol>
 
 
 Sales &amp; Revenue Performance:
 
 
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 Own and deliver aggressive sales targets across all boutiques and channels.
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 Drive high-value transactions, VIP sales, and private client engagements.
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 Lead and embed a clienteling culture, ensuring strong CRM utilization and repeat business.
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 Monitor boutique performance daily (ATV, UPT, conversion rate, client retention).
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 Personally engage with top-tier clients (VICs) to drive loyalty and lifetime value.
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 Identify and activate local sales opportunities, events, and exclusive launches.
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 </ol>
 
 
 Market Expansion &amp; Business Development:
 
 
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 Provide insights into KSA luxury consumer behavior and trends.
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 Develop and implement market entry and expansion strategies within KSA to identify opportunities for boutique expansion, relocations, or refurbishments.
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 Build strategic relationships with mall operators, landlords, and key stakeholders.
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 Ensure alignment with local market dynamics, trends, and customer preferences
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 Support in developing and implementing product-marketing strategies
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 </ol>
 
 
 Financial Management:
 
 
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 Direct and manage, the country financial and budgetary activities, inclusive of analyzing financial statements, reports, and other performance indicators and providing the necessary feedback and recommendations
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 Monitor control and approve capital and non-capital expenditures and audit effectiveness.
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 Full P&amp;L ownership for the KSA market.
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 Ensure strong cash flow management and ROI on investments.
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 Set prices or credit terms for goods or services, based on forecasts of customer demand in line with overall budget
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 </ol>
 
 
 Operational Excellence:
 
 
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 Oversee day-to-day operations ensuring efficiency, compliance, and consistency.
 </li>
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 Ensure alignment with company SOPs, brand standards, and governance frameworks.
 </li>
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 Drive cost optimization without compromising service or brand experience.
 </li>
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 Take on the responsibility of directly liaising with malls, handling negotiations for prime locations, securing leases, and finalizing contract agreements.
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 Support in personnel functions, such as selection, training, or evaluation
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 Maintain point of sale requirement (such as taking orders, warehousing, stock, etc.&hellip;)
 </li>
 </ol>
 
 
 Brand &amp; Customer Experience:
 
 
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 Ensure consistent delivery of premium customer experience aligned with brand positioning.
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 Oversee marketing initiatives and ensure ROI-driven campaigns.
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 Strengthen brand presence and reputation in the KSA market.
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 Act as the guardian of brand image in KSA, ensuring alignment with global luxury standards.
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 Elevate brand desirability through exclusive experiences, activations, and partnerships.
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 Ensure all boutiques reflect visual merchandising excellence and storytelling.
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 Collaborate with marketing to deliver high-impact, ROI-driven campaigns targeting HNWIs.
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 </ol>
 
 
 Policy and Procedure:
 
 
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 Ensure the implementation of all organizational policies and procedures
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 Ensure the implementation of all regulatory and SLA protocols
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 </ol>
 
 
 Safety &amp; Risk Management:
 
 
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 Ensure risk management plan is in place and applied
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 Responsible for managing the department&rsquo;s exposure to operational risks
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 Ensure commitment to all QHSE protocols and procedures as per organizational and official requirements
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 </ol>
 
 
 Reporting:
 
 
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 Provides written reports in the appropriate medium as per schedule
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 Provides research and documentation for all required matters
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 </ol>
 
 
 
 
 
 A. Education :
 
 
 <ul>
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 College or University Graduate (preferable higher level of education MBA, etc....) in the fields of Business Administration, or related fields.
 </li>
 </ul>
 
 
 B. Professional Experience:
 
 
 <ul>
 <li>
 From five (5) to eight (8) years&rsquo; experience gained through increasingly responsible management positions within similar positions in related fields within the luxury retail market.
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 <li>
 A minimum of five (5) years&rsquo; recent experience as a retail operational executive (preferable within the luxury retail market particularly in watches, jewelry, and fashion).
 </li>
 </ul>
 
 
 C. Competencies Required:
 
 
 <ul>
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 Proficiency in MS Office packages; e-mail and internet etiquette, feasibility studies preparation; business plan presentations, data research and interpretation.
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 Familiarity with risk assessment.
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 Management skills related to strategic operational management.
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 Knowledge of financial statements and reports
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 Experience in strategic planning and execution.
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 Business level knowledge of accounting, budget formulation and control
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 Familiarity with related government sectors&rsquo; regulations
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 Leadership and personal effectiveness
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 Capable negotiator and persuader with the ability for critical thinking.
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 Excellent communication skills (written and spoken)
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 Physically and mentally fit for the job
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 </ul>
 
 
 D. Required Licenses/Certifications
 
 
 <ul>
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 Technical Training Certificates / licenses
 </li>
 </ul>
 
 
 E. Languages
 
 
 <ul>
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 Proficient in English language (read, write, speak)
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 Proficient in Arabic language (read, write, speak)
 </li>
 </ul>
 
 
</div>

Country Manager - KSA

<div>
 
 The Boutique Manager is responsible for leading and inspiring a team to deliver exceptional client experiences and achieve business goals in a luxury jewelry environment. This role oversees all operational, client service, and sales functions, ensuring the boutique reflects the high standards and prestige of the brand. The ideal candidate embodies elegance, discretion, and deep knowledge of fine jewelry, while upholding the highest level of professionalism and boutique excellence.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Oversee the daily operations of the boutique, ensuring compliance with brand standards in client experience, hygiene, merchandising, and security.
 </li>
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 Deliver a world-class luxury service by maintaining close relationships with VIP clients and ensuring all team members provide an elevated and personalized experience.
 </li>
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 Lead by example in achieving sales targets, team KPIs, and client retention goals, contributing directly to the boutique&rsquo;s profitability.
 </li>
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 Train, coach, and develop team members on clienteling, product knowledge (including gemstones and materials), selling techniques, and brand storytelling.
 </li>
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 Ensure visual merchandising standards are maintained to reflect the luxury image and seasonal brand direction.
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 Manage client appointments, exclusive events, and after-sales service with attention to detail, confidentiality, and care.
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 Maintain accurate stock levels, inventory controls, and product transfers; coordinate with back-office and supply chain teams to ensure stock availability.
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 Monitor daily financial operations including sales reconciliation, cash management, and reporting, ensuring accuracy and compliance.
 </li>
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 Handle client feedback and concerns with discretion, elegance, and a solution-oriented mindset.
 </li>
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 Prepare and communicate weekly/monthly sales reports, team performance updates, and market insights to Area or Brand Manager.
 </li>
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 &middot;Organize staff rosters, manage attendance, leaves, and ensure floor coverage aligns with peak business hours.
 </li>
 <li>
 Foster a boutique culture rooted in luxury service, integrity, and team collaboration.
 </li>
 </ul>
 
 
 
 
 
 
 
 Skills Qualifications and Requirements
 
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in luxury retail, preferably in fine jewelry, watches, or high-end fashion.
 </li>
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 Strong background in clienteling, customer relationship management (CRM), and delivering personalized shopping experiences.
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 Deep understanding of jewelry products, gemstones, and materials is an advantage.
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 Fluent in English and Arabic; other languages are a plus.
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 Refined interpersonal and communication skills with a natural ability to engage discerning clientele.
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 Impeccable grooming, professional etiquette, and emotional intelligence.
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 Strong leadership capabilities with a passion for developing talent and fostering team spirit.
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 Results-driven with solid commercial acumen and problem-solving skills.
 </li>
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 Proficient in POS systems, retail analytics, and Microsoft Office Suite.
 </li>
 </ul>
</div>

Boutique Manager

<div>
 
 The Barista is responsible for preparing and serving high-quality coffee, beverages, and light snacks while ensuring excellent customer service. This role requires knowledge of coffee brewing techniques, attention to detail, and the ability to work in a fast-paced environment. The Barista should maintain cleanliness, follow safety regulations, and contribute to a welcoming atmosphere for guests.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ol>
 <li>
 Beverage Preparation &amp; Service:
 </li>
 </ol>
 <ul>
 <li>
 Prepare and serve a variety of coffee drinks, teas, and specialty beverages according to company recipes and customer preferences.
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 Operate and maintain espresso machines, grinders, and brewing equipment efficiently.
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 Follow proper techniques for grinding, brewing, steaming milk, and latte art.
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 Customize drinks based on customer requests while ensuring consistency and quality.
 </li>
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 Suggest and upsell additional menu items, such as pastries or food pairings.
 </li>
 </ul>
 
 
 
 
 2. Customer Service &amp; Experience:
 
 <ul>
 <li>
 Greet customers warmly and take orders accurately.
 </li>
 <li>
 Engage with customers to recommend drinks based on their preferences.
 </li>
 <li>
 Handle customer inquiries and complaints professionally and efficiently.
 </li>
 <li>
 Ensure quick and efficient service, especially during peak hours.
 </li>
 </ul>
 
 
 
 
 3. Store Operations &amp; Cleanliness:
 
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 Maintain cleanliness and hygiene in the coffee preparation and service areas.
 </li>
 <li>
 Follow health and safety regulations for food handling, sanitation, and beverage preparation.
 </li>
 <li>
 Restock supplies, including coffee beans, milk, syrups, cups, and other essentials.
 </li>
 <li>
 Ensure all equipment is cleaned and maintained regularly.
 </li>
 </ul>
 
 
 
 
 4. Inventory &amp; Cash Handling:
 
 <ul>
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 Monitor stock levels and report shortages to management.
 </li>
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 Assist in receiving and storing deliveries properly.
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 Handle cash, process payments, and operate the POS system accurately.
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 </ul>
 
 
 
 
 5. Teamwork &amp; Collaboration:
 
 <ul>
 <li>
 Work closely with the team to maintain a smooth workflow.
 </li>
 <li>
 Assist colleagues in preparing orders, cleaning, and restocking as needed.
 </li>
 <li>
 Follow company policies and guidelines to maintain service standards.
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Skills:
 
 <ul>
 <li>
 Previous experience as a Barista or in a similar role in a coffee shop, caf&eacute;, or restaurant.
 </li>
 <li>
 Strong knowledge of coffee types, brewing methods, and espresso-based drinks.
 </li>
 <li>
 Excellent customer service and communication skills.
 </li>
 <li>
 Ability to work in a fast-paced environment and multitask efficiently.
 </li>
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 Attention to detail and ability to maintain consistency in beverage preparation.
 </li>
 <li>
 Knowledge of food safety regulations and sanitation standards.
 </li>
 <li>
 Ability to stand for long hours and handle physically demanding tasks.
 </li>
 </ul>
 
 
 
 
 Work Conditions:
 
 <ul>
 <li>
 Flexible working hours, including weekends and holidays.
 </li>
 <li>
 Standing for extended periods and working in a fast-paced environment.
 </li>
 <li>
 Handling hot beverages and operating coffee machines safely.
 </li>
 </ul>
 
 
</div>

Barista

Join Trafalgar Luxury Group and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Trafalgar Luxury Group

About Company

Shift Leader – Barista

Shift Leader – Barista

Country Manager - KSA

Boutique Manager

Barista