Abrar Admin

Trailborn Hotels & Resorts

<div>
 
 &nbsp;
 
 
 
 ABOUT OUR ROLE&nbsp;
 
 
 
 We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team at Trailborn Rocky Mountains Outpost. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.
 
 
 
 ABOUT OUR VALUES
 
 
 
 We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.
 
 
 
 ESSENTIAL&nbsp;
 
 
 
 FUNCTIONS&nbsp;
 
 
 
 &nbsp;
 
 
 <ul>
 
 <li>
 Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately&nbsp;
 </li>
 
 <li>
 Answer guest inquiries and provide information about resort facilities, services, and local attractions&nbsp;
 </li>
 
 <li>
 Handle guest complaints and resolve issues in a timely and satisfactory manner&nbsp;
 </li>
 
 <li>
 Assist guests with luggage, transportation, and other requests as needed
 </li>
 
 <li>
 Maintain a clean and organized front desk area and lobby
 </li>
 
 <li>
 All other duties as assigned
 </li>
 
 </ul>
 
 
 QUALIFICATIONS&nbsp;
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 
 <li>
 Excellent communication and interpersonal skills&nbsp;
 </li>
 
 <li>
 Ability to work flexible hours, including weekends and holidays&nbsp;
 </li>
 
 <li>
 Proficient in Microsoft Office and basic computer skills
 </li>
 
 </ul>
 
 
 
 Preferred Qualifications:
 
 &nbsp;
 
 
 <ul>
 
 <li>
 Previous experience in customer service or hospitality role&nbsp;
 </li>
 
 <li>
 Fluent in a second language, preferably Spanish&nbsp;
 </li>
 
 <li>
 Familiarity with hotel reservation systems
 </li>
 
 </ul>
 
 
 
 Basic Competencies:
 
 
 
 <ul>
 
 <li>
 High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
 </li>
 
 <li>
 Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
 </li>
 
 <li>
 Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.
 </li>
 
 </ul>
 
 
 PHYSICAL&nbsp;
 
 
 
 REQUIREMENTS
 
 
 <ul>
 
 <li>
 Must be able to remain upright and able to continuously move on a firm surface for an 8&ndash;10-hour shift.
 </li>
 
 <li>
 Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
 </li>
 
 <li>
 Must be able to assist guests with luggage and set up event rooms
 </li>
 
 </ul>
 
 
 ABOUT OUR&nbsp;
 
 
 
 BENEFITS&nbsp;
 
 
 
 
 
 Company Benefits and Perks
 
 
 
 
 
 
 
 Full Time
 
 
 
 
 
 
 
 Part Time
 
 
 
 
 
 
 
 Seasonal
 
 
 
 
 
 
 Medical
 
 &nbsp;(with company contribution)
 
 
 
 Eligible
 
 
 
 -
 
 
 
 -
 
 
 
 
 Dental
 
 &nbsp;(with company contribution)
 
 
 
 Eligible
 
 
 
 -
 
 
 
 -
 
 
 
 
 Vision
 
 &nbsp;(with company contribution)
 
 
 
 Eligible
 
 
 
 -
 
 
 
 -
 
 
 
 
 Paid Time Off
 
 
 
 
 Eligible
 
 
 
 -
 
 
 
 -
 
 
 
 
 401(k)
 
 &nbsp;(with company match)
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 -
 
 
 
 
 Sick Time
 
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 -
 
 
 
 
 Employee Dining Discounts
 
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 
 Employee Marketplace Discounts
 
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 
 
 
 
 SCHEDULE
 
 
 
 Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality&ndash; on any day at any hour, including evenings, weekends, and holidays.&nbsp;
 
 
 
 PAY RATE
 
 
 
 $23.00/Hour
 
 
 
 JOB STATUS
 
 
 
 Regular or Seasonal, Full-Time and Part-Time
 
 
 
 FLSA
 
 
 
 Non-Exempt
 
 
 
 EQUAL EMPLOYMENT OPPORTUNITY
 
 
 
 Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
 
 
 
 &nbsp;
 
 
 
 If you require assistance or an accommodation due to a disability, please inform us during your application process.
 
 
 
 The specific statements shown in each section of this Job Description are not intended to be all-inclusive. &nbsp;They represent typical elements and criteria considered necessary to perform the job successfully. &nbsp;The job&rsquo;s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
 
 
 
 T&nbsp;
 
</div>

Guest Services Agent

<div>
 
 &nbsp;
 
 
 
 ABOUT OUR ROLE&nbsp;
 
 
 
 As a
 
 Fine Dining
 
 
 Server,
 
 you will take food and beverage orders from guests, serve items, maintain guest satisfaction, take payments and respond to complaints and/or concerns of guests. This position requires working outside in the sun. &ZeroWidthSpace;
 
 
 
 ABOUT OUR VALUES
 
 
 
 We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.
 
 
 
 ESSENTIAL&nbsp;
 
 
 
 FUNCTIONS&nbsp;
 
 
 
 &nbsp;
 
 
 <ul>
 
 <li>
 Maintain thorough knowledge of the menu, ingredients, alcoholic and non-alcoholic beverage offerings, correct glassware, and garnishes.
 </li>
 
 <li>
 Greet, welcome, and acknowledge all guests in accordance with company standards.
 </li>
 
 <li>
 Set tables according to service standards and maintain cleanliness of work areas, china, glassware, and equipment throughout the shift.
 </li>
 
 <li>
 Serve food and alcoholic beverages to guests, answer menu and beverage questions, and process orders in the POS system promptly.
 </li>
 
 <li>
 Communicate special requests, allergies, and dietary needs to the kitchen accurately.
 </li>
 
 <li>
 Check in with guests during service to ensure satisfaction; anticipate and address service needs.
 </li>
 
 <li>
 Accurately present checks, process payments, and thank guests with genuine appreciation.
 </li>
 
 <li>
 Maintain knowledge and proper use of equipment, including cleaning procedures; operate equipment only as intended.
 </li>
 
 <li>
 Communicate with the kitchen on menu questions, product availability, wait times, and order changes.
 </li>
 
 <li>
 Assist team members by running food, bussing tables, and restocking when possible.
 </li>
 
 <li>
 Complete closing duties, including restocking items and securing service areas.
 </li>
 
 <li>
 Maintain a clean, professional uniform and appearance at all times.
 </li>
 
 <li>
 Support the team by developing positive relationships and working toward common goals.
 </li>
 
 <li>
 Adhere to quality, safety, and service standards at all times.
 </li>
 
 <li>
 Perform other reasonable duties as assigned by supervisors.
 </li>
 
 </ul>
 
 
 QUALIFICATIONS&nbsp;
 
 
 
 
 
 &nbsp;Required
 
 
 
 <ul>
 
 <li>
 Minimum of 4 years of server experience.
 </li>
 
 <li>
 Strong wine knowledge and ability to make informed recommendations.
 </li>
 
 <li>
 Prior experience in an upscale or fine dining restaurant environment.
 
 </li>
 
 <li>
 Meets minimum legal age to serve alcoholic beverages.
 </li>
 
 <li>
 Ability to work quickly and efficiently in a fast-paced environment while maintaining attentive, friendly, and high-quality guest service.
 </li>
 
 <li>
 TIPS certification (or ability to obtain within 90 days of hire).
 </li>
 
 <li>
 Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
 </li>
 
 <li>
 Excellent communication skills in English (verbal, non-verbal, and written).
 </li>
 
 <li>
 Ability to perform basic arithmetic and handle POS transactions accurately.
 </li>
 
 <li>
 Professional demeanor with a positive attitude and strong work ethic.
 </li>
 
 <li>
 Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
 </li>
 
 <li>
 Ability to maintain confidentiality of guest and company information.
 </li>
 
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 
 <li>
 Previous experience as a restaurant or banquet server in a high-volume setting.
 </li>
 
 <li>
 Knowledge of basic cocktails, wine varietals, and beverage service standards.
 </li>
 
 <li>
 Strong teamwork skills and ability to work with minimal supervision.
 </li>
 
 <li>
 Well-organized and able to multitask while staying focused.
 </li>
 
 </ul>
 
 
 PHYSICAL&nbsp;
 
 
 
 REQUIREMENTS
 
 
 <ul>
 
 <li>
 Stand, walk, and move quickly for extended periods (up to 8&ndash;10 hours per shift).
 </li>
 
 <li>
 Lift, carry, and transport up to 30 lbs. (trays, bus tubs, beverage cases).
 </li>
 
 <li>
 Frequent bending, stooping, reaching, and carrying service items.
 </li>
 
 <li>
 Manual dexterity to handle glassware, flatware, and POS equipment.
 </li>
 
 <li>
 Ability to work in a fast-paced environment while maintaining attention to detail.
 </li>
 
 </ul>
 
 
 ABOUT OUR&nbsp;
 
 
 
 BENEFITS&nbsp;
 
 
 
 
 
 Company Benefits and Perks
 
 
 
 
 
 
 
 Full Time
 
 
 
 
 
 
 
 Part Time
 
 
 
 
 
 
 
 Seasonal
 
 
 
 
 
 
 Medical
 
 &nbsp;(with company contribution)
 
 
 
 Eligible
 
 
 
 -
 
 
 
 -
 
 
 
 
 Dental
 
 &nbsp;(with company contribution)
 
 
 
 Eligible
 
 
 
 -
 
 
 
 -
 
 
 
 
 Vision
 
 &nbsp;(with company contribution)
 
 
 
 Eligible
 
 
 
 -
 
 
 
 -
 
 
 
 
 Paid Time Off
 
 
 
 
 Eligible
 
 
 
 -
 
 
 
 -
 
 
 
 
 401(k)
 
 &nbsp;(with company match)
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 -
 
 
 
 
 Sick Time
 
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 -
 
 
 
 
 Employee Dining Discounts
 
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 
 Employee Marketplace Discounts
 
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 Eligible
 
 
 
 
 
 
 
 SCHEDULE
 
 
 
 Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality&ndash; on any day at any hour, including evenings, weekends, and holidays.&nbsp;
 
 
 
 PAY RATE
 
 
 
 &nbsp;$3.13 plus tips
 
 
 
 JOB STATUS
 
 
 
 Seasonal PT
 
 
 
 FLSA
 
 
 
 Non-Exempt
 
 
 
 EQUAL EMPLOYMENT OPPORTUNITY
 
 
 
 Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
 
 
 
 &nbsp;
 
 
 
 If you require assistance or an accommodation due to a disability, please inform us during your application process.
 
 
 
 The specific statements shown in each section of this Job Description are not intended to be all-inclusive. &nbsp;They represent typical elements and criteria considered necessary to perform the job successfully. &nbsp;The job&rsquo;s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
 
 
 
 &nbsp;
 
</div>

Fine Dining Server

Join Trailborn Hotels & Resorts and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Trailborn Hotels & Resorts

About Company

Guest Services Agent

Fine Dining Server