Qureos Mentor

Train With Ellie

<div><div><div><b>About </b><b>Owner.com</b></div><div>
Owner is the AI growth system for local restaurants.<br>
</div><div></div><br>
<div>Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.<br>
</div><div></div><br>
<div>Owner is like having an army of engineers and marketers on your side, just like the big chains.</div><div></div><div><br>
 <b>Our vision</b></div><div>
We&rsquo;re starting by helping independent restaurants succeed online.</div><div></div><div><br>
But it&rsquo;s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.</div><div></div><div><br>
Once we nail the solution for restaurants &ndash; we&rsquo;ll scale it into every other local business type.</div><div></div><div><br>
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.</div><div></div><div><br>
Read our Series C memo here<br>
 </div><div></div><br>
<br>
<div><b>Our traction</b></div><div>
Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.</div><div></div><div><br>
More importantly, we&rsquo;ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.</div><div></div><ul><li><br>
<b>Our team</b></li></ul><div>
Our team is now in the low hundreds. We&rsquo;ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.</div><div></div><div><br>
We&rsquo;ll be scaling even faster in 2026 to keep pace with our customer growth.</div><div></div><div><br>
 <b>Where we work</b></div><div>
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!</div><div></div><div><br>
 Why we're looking for you</div><div>
Owner.com is building the all-in-one platform that helps independent restaurants grow and thrive. Payments are core to our mission - restaurants depend on us to reliably process tens of millions of online orders today. We&rsquo;re looking for a Director of Payments Operations to design and scale our payments operations, ensuring accuracy, compliance, and reliability as we continue to expand our payments offering.</div><div></div><div><br>
This role is 100% remote and can be based anywhere in the United States or Canada.</div></div>
<div><div><h3 class="jobSectionHeader"><b> The impact you will have</b></h3><ul><li><ul><li>
Design and implement scalable payment operations processes and controls, ensuring reliable reconciliation, dispute handling, and settlement.</li><li>
Oversee operational risk management (onboarding reviews, transaction monitoring, chargebacks) and partner with Product/Analytics on risk model improvements.</li><li>
Monitor and improve payment performance metrics (approval rates, chargeback ratios, settlement timeliness) to enhance merchant trust and retention.</li><li>
Partner with Product, Engineering and Analytics to automate operational workflows, reduce manual intervention, and embed ops requirements into product design.</li><li>
Ensure regulatory compliance and risk management as Owner.com evolves its payments infrastructure and prepares for new markets and payments channels.</li><li>
Collaborate closely with Support to improve merchant experiences and streamline escalations.</li><li>
Develop operational playbooks, dashboards, and reporting to provide visibility into performance and risk.</li><li>
Lead remediation of operational incidents and drive continuous improvement.</li><li>
Over time, hire and grow a high-performing Payment Operations team.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b> Who you&rsquo;ll work with</b></h3><ul><li><ul><li>
Report directly to the GM of Payments and partner with leadership to shape Owner.com&rsquo;s payments strategy, expanding beyond online ordering into additional payment channels and technologies.</li><li>
Collaborate with Product, Engineering, and Support teams to embed and scale payments across the platform.</li><li>
Align with Finance and Compliance on reconciliation, reporting, and regulatory needs.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>&#9989; What we&rsquo;re looking for</b></h3><ul><li><ul><li>
8-15 years of experience in payments, fintech, SaaS, or payment operations roles.</li><li>
Direct experience with platform payments or marketplace models (Stripe, Adyen, or similar).</li><li>
Strong understanding of payment performance levers (fraud, chargebacks, approval optimization, settlement) and regulatory frameworks (KYC/KYB, AML, PCI, card network rules).</li><li>
Hands-on experience in operational risk management, including onboarding risk, transaction monitoring, and chargeback processes.</li><li>
Proven ability to design scalable processes, implement controls, and own operational metrics.</li><li>
Excellent problem-solving and data analysis skills; comfortable using tools/SQL to dive into payments data.</li><li>
Demonstrated cross-functional collaboration skills with Product, Engineering, Support, and Finance.</li><li>
2+ years of experience leading or mentoring a team, with readiness and excitement to roll up sleeves as an individual contributor in the short term.</li><li>
Entrepreneurial mindset: thrives in ambiguity, adapts quickly, and takes ownership to drive outcomes.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b> Pay and benefits</b></h3><ul><li><ul><li>
The estimated base salary range for this role is $165,000 - $210,000, plus a generous pre-IPO equity package</li><li>
Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!</li></ul></li></ul></div></div><div><div><br>
</div><div><b>
 Notice - Employment Scams</b></div><div>
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.</div><div>
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as &quot;phishing&quot; or &ldquo;spam&rdquo; and do not respond.</div></div></div>

Director of Payments Operations

<div><div><div><b>About </b><b>Owner.com</b></div><div>
Owner is the AI growth system for local restaurants.<br>
</div><div></div><br>
<div>Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.<br>
</div><div></div><br>
<div>Owner is like having an army of engineers and marketers on your side, just like the big chains.</div><div></div><div><br>
 <b>Our vision</b></div><div>
We&rsquo;re starting by helping independent restaurants succeed online.</div><div></div><div><br>
But it&rsquo;s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.</div><div></div><div><br>
Once we nail the solution for restaurants &ndash; we&rsquo;ll scale it into every other local business type.</div><div></div><div><br>
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.</div><div></div><div><br>
Read our Series C memo here<br>
 </div><div></div><br>
<br>
<div><b>Our traction</b></div><div>
Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.</div><div></div><div><br>
More importantly, we&rsquo;ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.</div><div></div><ul><li><br>
<b>Our team</b></li></ul><div>
Our team is now in the low hundreds. We&rsquo;ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.</div><div></div><div><br>
We&rsquo;ll be scaling even faster in 2026 to keep pace with our customer growth.</div><div></div><div><br>
 <b>Where we work</b></div><div>
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!</div><div></div><div><br>
 Why we&rsquo;re looking for you</div><div>
We&rsquo;re looking for a Device Lab Engineer to build and run Owner&rsquo;s device testing lab for our new POS product line. This lab will be the source of truth for validating hardware and software combinations across tablets, routers, card readers, printers, and other peripherals, and ensuring every release works across the real-world matrix our restaurants depend on.</div><div></div><div><br>
You&rsquo;ll be our first dedicated lab hire: an individual contributor who can bring structure, speed, and confidence to a fast-moving hardware + software environment. This role sits at the intersection of product engineering, QA, and operations &mdash; and will help define the standard for what &ldquo;ready to ship&rdquo; means for Owner POS.</div><div></div><div><br>
This is a hybrid role located in San Francisco, California.</div></div>
<div><div><h3 class="jobSectionHeader"><b> The impact you will have</b></h3><ul><li><ul><li>
Own the device lab end-to-end: procure, provision, organize, and maintain a fleet of POS tablets, networking equipment, payment devices, printers, and related peripherals.</li><li>
Define and execute device validation plans across changing variables including: hardware models and revisions device configuration and provisioning states OS versions and patch levels Owner POS application versions peripheral firmware and connection types (USB, Bluetooth, Wi-Fi, Ethernet)</li><li>
Build and maintain a testing matrix that captures supported and in-progress combinations; continuously expand coverage as we add new devices and markets.</li><li>
Create and evolve SOPs for hardware/software testing, device setup, troubleshooting, and re-qualification when any variable changes.</li><li>
Run regression and acceptance testing for POS releases, peripheral integrations, and OS/firmware updates; clearly document results and risks.</li><li>
Investigate and root-cause device issues by reproducing bugs in the lab, isolating variables, and partnering with engineering to land fixes.</li><li>
Partner cross-functionally with POS Engineering, Mobile/Backend, Payments, Support, and Product to drive lab priorities and release readiness.</li><li>
Improve lab efficiency over time, including lightweight automation for repeatable test flows, inventory tracking, and device health monitoring.</li><li>
Help define lab strategy as we scale: what to standardize, what to automate, and what future hires or tooling will be needed.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>&#9989; What we&rsquo;re looking for</b></h3><ul><li><ul><li>
3+ years in device, hardware, systems, or integration testing - ideally in POS, payments, mobile, IoT, or consumer electronics.</li><li>
Hands-on experience testing integrated hardware + OS + application + peripherals in real device environments (not just simulators).</li><li>
Experience using or administering Mobile Device Management (MDM) solutions to provision, configure, secure, and maintain fleets of tablets/devices (e.g., Esper, Microsoft Intune, VMware Workspace ONE (AirWatch), Jamf, Kandji, SOTI MobiControl, Scalefusion, or Hexnode, or similar).</li><li>
Comfortable with device provisioning, OS flashing/updating, firmware management, and peripheral bring-up.</li><li>
Experience building test automation for hardware/device workflows (even small scripts or harnesses).</li><li>
Track record of defining, documenting, and maintaining SOPs for test labs or hardware/software validation processes.</li><li>
Strong instinct for building clear test matrices, prioritizing risk-based coverage, and spotting gaps before they ship.</li><li>
Strong debugging skills: logs, repro steps, variable isolation, and communicating findings clearly to engineers.</li><li>
Organized, detail-oriented lab operator who can manage inventory, keep environments consistent, and maintain high signal test results.</li><li>
Ability to thrive in ambiguity and build new functions from zero to one.</li></ul></li></ul></div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
 Pay and benefits</b></h3><ul><li><ul><li>
The estimated base salary range for this role is $190,000 - $230,000 plus a generous pre-IPO equity package</li><li>
Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!</li></ul></li></ul></div></div><div><div><br>
</div><div><b>
 Notice - Employment Scams</b></div><div>
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.</div><div>
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as &quot;phishing&quot; or &ldquo;spam&rdquo; and do not respond.</div></div></div>

Senior Device Lab Engineer

Join Train With Ellie and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Train With Ellie

ABOUT_COMPANY

Director of Payments Operations

Senior Device Lab Engineer