Qureos Mentor

Trans-Bridge Lines

<div>Trans-Bridge Lines, Inc., a family-run business celebrating over 83 years in business, is seeking a full-time IT Technician to join our company. This position will be responsible for assisting with all hardware, software, and online ticketing systems. This position will also be a partial back up to our communications manager in dealing with website design, development and changes.
NOTE: This position is based in Bethlehem, PA and requires an on-site presence, Monday-Friday (not remote or hybrid).
Duties/Responsibilities:<ul><li>
Point of contact for all online ticketing training, questions, issues and problem solving from internal and external users.</li><li>
Main contact and liaison between Trans-Bridge and our 3rd party IT vendors.</li><li>
Assists with all server and network maintenance, including hardware and software updates.</li><li>
Assist with computer upgrades and maintenance.</li><li>
Assist and at times be a partial back up to the Communications Manager, working closely on the development of the company website, including video production.</li><li>
Completion of initial training and any ongoing training.</li><li>
Perform other duties/responsibilities as assigned.</li></ul> 
Required Knowledge/Skills/Abilities:<ul><li>
Solid understanding of desktop hardware and peripheral setup and maintenance</li><li>
An understanding of network connectivity, including Wi-Fi and LAN</li><li>
Proficient with Windows and Microsoft Office Suite</li><li>
Familiarity with website support, enhancement and SEO</li><li>
Ability to diagnose, troubleshoot and resolve issues related to applications, desktops, laptops, and other hardware</li><li>
Able to provide guidance and training to users on basic technical issues and system functionalities</li><li>
Ability and desire to learn new software, especially a new online ticketing system</li><li>
Strong problem-solving skills</li><li>
Excellent verbal and written communication skills</li><li>
Excellent time management and customer service skills</li><li>
Ability to work onsite five days a week in Bethlehem, PA</li></ul>
Education and Experience:<ul><li>
A high school diploma or equivalent is required; additional technical education preferred</li><li>
At least 2-3 years of IT support experience required 
</li><li>
Experience with website support, changes and design preferred</li>
Prior experience customer service preferred 
<li>
 
 
 
</li></ul>Physical Requirements:<ul><li>
Sitting at a desk for a prolonged period while working on a computer and performing accounting duties</li><li>
Must be able to lift up to 15 pounds at a time</li></ul> 
Benefits:<ul><li>
Healthcare insurance (Medical, Dental, Vision)</li><li>
Health and Dependent Flexible Spending Accounts</li><li>
Company Paid Short Term Disability and Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
401(k) + company match</li><li>
Paid Time Off</li><li>
Employee bus transportation discount (conditions apply)</li></ul> 
EEO Statement:
Trans-Bridge Lines, Inc. is an Equal Opportunity Employer.
Offers of employment may be contingent upon passing pre-employment drug and alcohol screening criteria, background checks physical exams pertaining to the job.</div>

IT Technician

Join Trans-Bridge Lines and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Trans-Bridge Lines

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IT Technician