Qureos Mentor

Transact Campus

<div>Who we are:
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.
Why join our team?
We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
Job title: Technical Account Manager
Location: Remote
What you'll be doing:
As a Technical Account Manager, you will deliver proactive, customer success-focused technical support to our paid support customers by identifying opportunities to prevent recurring issues and optimize their technology investments. You'll go beyond resolving individual tickets to analyze patterns, implement preventative solutions, and help customers maximize value while reducing administrative burden on their teams. This role combines technical problem-solving with strategic thinking to transform reactive support into proactive customer enablement for our premium support clients.
Your responsibilities include:
<ul><li>Analyzing support trends and customer usage patterns to identify optimization opportunities for paid support clients</li><li>
Developing proactive solutions and recommendations to prevent recurring issues</li><li>
Creating customer-specific guidance and best practices to improve system utilization and ROI</li><li>
Collaborating with customers to implement preventative measures and process improvements</li><li>
Contributing to value-added service offerings and premium support methodologies</li><li>
You'll serve as a strategic advisor who helps paid support customers achieve better outcomes while demonstration the values of premium support services</li></ul>
Who you'll work with: 
You'll work within the Value-Added Services team alongside Senior Technical Account Managers and collaborate with Technical Support Engineers when additional technical expertise is needed. You'll partner with Customer Success teams to ensure alignment between strategic support initiatives and customer relationship goals.
Your customer interactions will focus on paid support clients, providing consultative discussions about process improvements, system optimization, and user enablement strategies. You'll work with customer administrators and IT leaders to implement proactive measures that demonstrate the value of their premium support investment.
What you bring to the table:
Core Requirements:
<ul><li>2-4 years of technical support experience with demonstrated customer success orientation</li><li>
Strong analytical skills with ability to identify patterns and trends from support data</li><li>
Proven experience in customer-facing roles with consultative problem-solving approach</li><li>
Advanced troubleshooting skills with focus on root cause analysis and prevention</li><li>
Excellent communication skills with ability to present strategic recommendations to customer stakeholders</li><li>
Experience with SQL databases and basic data analysis capabilities</li><li>
Understanding of enterprise software architecture and system optimization principles</li><li>
Customer success mindset with focus on proactive relationship management</li><li>
Ability to think strategically about customer outcomes and value demonstration</li><li>
Strong organizational skills for managing multiple customer optimization initiatives</li></ul>
Preferred Qualifications:
<ul><li>Bachelor's degree in Information Technology, Business, or related field</li><li>
Experience in customer success, account management, or premium support services</li><li>
Knowledge of data analysis tools and reporting platforms</li><li>
Background in process improvement methodologies</li><li>
Experience in healthcare, higher education, or financial services environments</li><li>
Understanding of value-added services and premium support models</li><li>
Familiarity with customer success metrics and outcome tracking</li></ul>
Integrated Payments:
<ul><li>Experience with eMarket creation and full Cashiering function both online and on-campus
</li><li>Understanding of reporting via SQL and analyzing minor extract changes as needed</li><li>
Knowledge of end-of-day processes and transaction failure management</li><li>
Familiarity with operator management and delivery of training courses</li></ul>
What's good to know:
This role offers excellent advancement opportunities within the Value-Added Services team with clear progression to Senior Technical Account Manager. You'll work exclusively with paid support customers, providing premium service experiences that demonstrate the value of our enhanced support offerings. Some travel may be required for strategic customer consultations (typically less than 5%).
What you get when you join our team:
<ul><li>Flexible time off to include paid holidays and volunteer time</li><li>
Robust health, dental, and vision insurance plans on your first day of employment</li><li>
Employer-paid life insurance/AD&amp;D/short-term and long-term disability insurance
</li><li>Comprehensive employee assistance program (EAP)</li>
<li>Flexible spending account (FSA) or health savings account (HSA)
</li><li>Matched 401(k)
</li><li>Employee stock purchase plan</li>
</ul>Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News (https://www.transactcampus.com/company/news-and-press) or CBORD Newsroom (https://www.cbord.com/newsroom/).</div>

Technical Account Manager

<div>Who We Are: Transact and CBORD have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.
We are currently seeking a highly strategic, data-driven Senior Director of Growth Marketing to lead and scale a high-performing team responsible for full-funnel demand generation, Account-Based Marketing (ABM), and digital strategies that accelerate revenue growth across our Healthcare (Food &amp; Nutrition + Commerce) and Higher Education (Integrated Payments, Campus ID, Campus Commerce) lines of business.
This senior leader will oversee a multidisciplinary team including Growth Marketers and Copywriters, and will be accountable for driving predictable pipeline growth, optimizing marketing-to-sales conversion, and building a modern growth engine rooted in analytics, technology, segmentation, and compelling storytelling.
The ideal candidate is a proven marketing leader with deep experience in ABM, digital demand generation, and Martech optimization (HubSpot required), who thrives in a fast-paced environment and knows how to build, operationalize, and scale revenue-generating programs. They will bring a track record of hiring and mentoring high performers, partnering seamlessly with Sales, Product Marketing, and Revenue Operations, and delivering measurable impact across both new logo acquisition and customer expansion.
What You'll Lead &amp; Own
Strategic Leadership &amp; Team Management
<ul><li>Lead, mentor, and develop a high-performing team of Growth Marketers, SDRs, and Copywriters, fostering a culture of accountability, creativity, and results.</li>
<li>Recruit, hire, and onboard top talent to scale the growth function and elevate marketing execution across the organization.</li>
<li>Translate corporate priorities into clear growth objectives, operating frameworks, and measurable outcomes.</li>
</ul>Growth Marketing Strategy &amp; ABM Leadership
<ul><li>Define and own the enterprise ABM strategy across Healthcare and Higher Education, including ICP design, tiered account segmentation, account selection, and orchestrated multi-channel plays.</li>
<li>Drive integrated, full-funnel campaigns; email, digital, paid, content, webinars, events, direct mail, SDR + CSM plays&mdash;that support both new logo acquisition and customer expansion.</li>
<li>Build scalable marketing motions that engage multi-stakeholder buying committees across IT, finance, auxiliary services, food operations, and administrative leadership.</li>
</ul>Pipeline Growth, Funnel Optimization &amp; Revenue Impact
Own pipeline targets for Growth Marketing, ensuring strong performance across MAL MQL SQL<ul><li> Opp progression.</li>
<li>Partner closely with Sales leadership to align on goals, processes, SLAs, account plans, and territory strategies.</li>
<li>Continuously refine lead scoring, routing logic, nurture journeys, and handoff processes to increase efficiency and conversion.</li>
</ul>Digital Strategy, Martech, and HubSpot Ownership
<ul><li>Partner with Analytics Manager to oversee HubSpot and the broader martech ecosystem, ensuring optimal use of automation, workflows, segmentation, scoring, personalization, attribution, and dashboards.</li>
<li>Oversee always-on digital programs including paid media, retargeting, SEO/SEM, and website optimization, to drive high-quality inbound interest and improve ROI across channels.</li>
<li>Implement ongoing A/B testing across messaging, creative, landing pages, and digital pathways to maximize conversion.</li>
</ul>Insights, Reporting, and Performance Management
<ul><li>Own performance analytics and reporting across funnel metrics, account engagement, pipeline contribution, influenced revenue, CPL, CAC efficiency, and ROI.</li>
<li>Present insights, recommendations, and forecasts to senior leadership and GTM partners with clarity and business acumen.</li>
<li>Champion a culture of experimentation, continuous learning, and data-backed decision-making.</li>
</ul>Cross-Functional GTM Alignment
<ul><li>Collaborate with Sales, Product Marketing, and Client Success to develop GTM motions, enablement plans, content strategies, and product launch initiatives.</li>
<li>Help shape industry-specific messaging and positioning rooted in market trends across healthcare, fintech, commerce, credentialing, and higher ed technology.</li>
<li>Drive seamless campaign execution and consistent field alignment across regions, segments, and LOBs.</li>
</ul>What You Will Bring
<ul><li>15+ years of progressive B2B marketing experience in SaaS, healthcare, higher education, fintech, commerce, or related technology sectors.</li>
<li>Proven leadership experience, including managing and scaling multi-disciplinary marketing teams.</li>
<li>Demonstrated success designing and executing ABM programs that produce measurable pipeline, accelerate deal cycles, and deepen multi-stakeholder engagement.</li>
<li>Advanced expertise in HubSpot (must have) and strong proficiency with martech, CRM, attribution, and analytics platforms.</li>
Track record of driving significant improvements in MQL<li> SQL conversion, pipeline quality, and revenue outcomes.</li>
<li>Strong analytical mindset, with the ability to interpret complex data and translate insights into action.</li>
<li>Exceptional storytelling ability, with experience crafting differentiated narratives for enterprise SaaS solutions.</li>
<li>Superior communication skills and a reputation for building collaborative, trust-based partnerships with Sales and cross-functional stakeholders.</li>
<li>Highly organized, decisive leader adept at managing multiple priorities, complex projects, and fast-moving teams.</li>
<li>A growth mindset: curious, innovative, and motivated by continuous improvement and ambitious goals.</li>
</ul>Ideal Candidate Profile
You are a modern growth marketing leader who blends strategy, creativity, and operational excellence. You are energized by building high-performing teams, creating scalable GTM systems, and architecting ABM programs that influence complex buying groups. You thrive in environments where pipeline is the north star, collaboration is key, and measurable results speak louder than activity. You are both a strategic thinker and a hands-on leader who is comfortable rolling up your sleeves to optimize campaigns, refine workflows, or coach your team to excellence.
Success in This Role Looks Like
<ul><li>3&times; growth in qualified ABM-sourced pipeline across Healthcare and Higher Education within 12&ndash;18 months.</li>
<li>30&ndash;40% of new business pipeline influenced or sourced by marketing, enabled by tight alignment between Marketing, SDR, and Sales.</li>
<li>Measurable improvement in funnel efficiency and stronger MAL MQL SQL conversion rates.</li>
<li>Increased customer expansion and adoption driven by targeted lifecycle marketing.</li>
<li>An empowered, high-performing team operating with clear goals, accountability, and predictable execution.</li>
<li>A scalable growth engine built on strong operations, insightful analytics, and best-in-class ABM strategy.</li>
</ul>Planning for the Future:
<ul><li>Employer paid Life Insurance / AD&amp;D / Short-Term</li><li>
Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&amp;D</li><li>
Access to FSA Plans &amp; Commuter Benefit Plans</li><li>
401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay.</li><li>
Both your contribution and the company contribution are immediately 100% vested.</li><li>
Access to the Roper Employee Stock Purchase Plan</li><li>
Paid Parental Leave Program.</li></ul>
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.</div>

Senior Director, Growth Marketing

Join Transact Campus and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Transact Campus

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Technical Account Manager

Senior Director, Growth Marketing