Qureos Mentor

Transcom

<p></p><div><div><div><div><div><div><div><div><div><div>Marketing Recruitment Specialist</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Human Resources</p><p><b>
Language</b><b>: </b>English</p></div><div><div><div><div>
Recruitment Marketing Specialist</div><div><br>
Are you an experienced recruitment marketing specialist who thrives working in an international environment? Join us and play a key role in elevating our employer brand! Contribute to enhancing and amplifying our recruitment marketing efforts, and help attract Transcom&rsquo;s most valuable asset &ndash; our people!</div><div><br>
Join us as a Recruitment Marketing Specialist for EMEA!</div><div>
In this role, you will:</div><ul><li><div>
Implement a Recruitment Marketing strategy to attract top talent in Egypt;</div></li><li><div>
Develop and execute marketing campaigns to grow a pipeline of candidates;</div></li><li><div>
Support candidate attraction initiatives, both online and offline;</div></li><li><div>
Manage Transcom's social media presence through content creation, recruitment ads, campaigns, and community management;</div></li><li><div>
Research market trends and prospect new partnerships to find new ways to attract candidates;</div></li><li><div>
Coordinate activities of internal brand ambassadors;</div></li><li><div>
Measure and report on campaign effectiveness to make data-driven recommendations;</div></li><li><div>
Monitor and control the monthly recruitment budget.</div></li></ul><div><br>
What&rsquo;s in it for YOU!</div><ul><li><div>
International environment and collaboration with other recruitment marketing specialists across EMEA;</div></li><li><div>
One day per week working from home after your first 3 months;</div></li><li><div>
Work-life balance and flexibility in your schedule;</div></li><li><div>
Upskilling and mentorship;</div></li><li><div>
Freedom, empowerment and self-leadership;</div></li><li><div>
Round-trip transportation (with designated pick-up and drop-off points);</div></li><li><div>
Medical and social insurance;</div></li><li><div>
Bonus program &ndash; up to 2 additional salaries per year (after the first 6 months of employment).</div></li></ul><div><br>
What we are looking for:</div><ul><li><div>
Proficiency in English and Arabic (C1) (a must);</div></li><li><div>
Minimum of 2 years of experience in recruitment marketing, marketing, communications, or employer branding;</div></li><li><div>
Strong skills in social media management (Facebook, Instagram, TikTok, Linkedin) with a solid understanding of Ads Manager and result analysis;</div></li><li><div>
Proficiency with graphic design tools (Canva, Photoshop or similar) coupled with a keen eye for design;</div></li><li><div>
Ability to create visual content that resonates with target audiences, with experience in photography and videography, including strong camera skills. A portfolio of your previous work is a huge advantage;</div></li><li><div>
Strong copywriting and storytelling skills;</div></li><li><div>
Data-driven mindset with strong analytical thinking abilities;</div></li><li><div>
Effective communication skills;</div></li><li><div>
Strong focus on results and quality.</div></li></ul><div><br>
What Life at Transcom is like!</div><div>
At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.</div><div></div><i><br>
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</i></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Marketing Recruitment Specialist

<p></p><div><div><div><div><div><div><div><div><div><div>Customer service representative - Back Office B2</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Customer Service Representative (CSR)</p><p><b>
Language</b><b>: </b>English</p></div><div><div><p><i>
 We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.</i></p><div><div><i>
Chat Agent Duties and Responsibilities</i></div></div><ul><li><i>
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.</i></li><li><i>
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.</i></li><li><i>
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.</i></li><li><i>
Maintain a high level of professionalism and customer service etiquette in all interactions.</i></li><li><i>
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.</i></li><li><i>
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.</i></li><li><i>
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.</i></li><li><i>
Collaborate with team members and other departments to ensure consistent and effective customer support.</i></li></ul></div></div></div></div></div></div></div></div></div></div></div><p></p>

Customer service representative - Back Office B2

<p></p><div><div><div><div><div><div><div><div><div><div>Customer service representative - Back Office</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Customer Service Representative (CSR)</p><p><b>
Language</b><b>: </b>Arabic</p></div><div><div><p><i>
 We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.</i></p><div><div><i>
Chat Agent Duties and Responsibilities</i></div></div><ul><li><i>
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.</i></li><li><i>
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.</i></li><li><i>
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.</i></li><li><i>
Maintain a high level of professionalism and customer service etiquette in all interactions.</i></li><li><i>
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.</i></li><li><i>
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.</i></li><li><i>
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.</i></li><li><i>
Collaborate with team members and other departments to ensure consistent and effective customer support.</i></li></ul></div></div></div></div></div></div></div></div></div></div></div><p></p>

Customer service representative - Back Office

<p></p><div><div><div><div><div><div><div><div><div><div>Customer Service Representative</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Customer Service Representative (CSR)</p><p><b>
Language</b><b>: </b>English</p></div><div><div><div><div><i>
Here is your Chance! Will you join our team? An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of Customer Service Agent for one of the biggest Companies in US, Hurry Up &amp; Join Transcom Family!</i></div><div></div><div><i><br>
What's in it for YOU!</i></div><div></div><ul><li><br>
<i>Best salary in the market</i></li><li><i>Transportation provided</i></li><li><i>Medical and social insurance</i></li><li><i>Location is in Smart village</i></li><li><i>Overnight bonus</i></li></ul><div></div><div><i><br>
Join us as a Customer Service Representative!</i></div><div></div><div><i><br>
Job Responsibilities:</i></div><div></div><ul><li><br>
<i>Provide superior customer service by assisting clients, using the corresponding communication</i></li></ul><div><i>
channel: voice</i></div><ul><li><i>Educate customers when needed, and provide guidance to customers in service provided.</i></li><li><i>Manage large amounts of workload (incoming and outgoing calls, etc.).</i></li><li><i>Identify and assess customers&rsquo; needs to achieve satisfaction.</i></li><li><i>Document interactions properly as trained.</i></li><li><i>Use available tools to be able to research for answers and solutions for customers.</i></li><li><i>Provide excellent customer service using proper language and communication skills.</i></li><li><i>Build sustainable relationships and trust with customer accounts through open and interactive</i></li></ul><div><i>
communication.</i></div><ul><li><i>Administratively process everything agreed with the end users to satisfy the service, by using</i></li></ul><div><i>
different computer applications.</i></div><ul><li><i>Follow communication procedures, guidelines and policies. Be up to date with new procedures</i></li></ul><div><i>
and services, in order to effectively manage assistance to the customer.</i></div><ul><li><i>Attracts potential customers by answering product and service questions.</i></li></ul><div><i><br>
What are we looking for:</i></div><div></div><div><i><br>
Fluent English Speaker: level B2/C1</i></div><div></div><div><i><br>
Effective written and verbal communication</i></div><div></div><div><i><br>
Flexibility with rotational shifts (night&amp;overnight)</i></div><div></div><div><i><br>
What Life at Transcom is like!</i></div><div></div><div><i><br>
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. &quot;At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care, and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.&quot;</i></div><i><br>
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</i></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Customer Service Representative

<p></p><div><div><div><div><div><div><div><div><div><div>Recruitment Marketing Specialist</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>General Administrative</p><p><b>
Language</b><b>: </b>English</p></div><div><div><div><div>
Recruitment Marketing Specialist</div><div><br>
Are you an experienced recruitment marketing specialist who thrives working in an international environment? Join us and play a key role in elevating our employer brand! Contribute to enhancing and amplifying our recruitment marketing efforts, and help attract Transcom&rsquo;s most valuable asset &ndash; our people!</div><div><br>
Join us as a Recruitment Marketing Specialist for EMEA!</div><div>
In this role, you will:</div><ul><li><div>
Implement a Recruitment Marketing strategy to attract top talent in Egypt;</div></li><li><div>
Develop and execute marketing campaigns to grow a pipeline of candidates;</div></li><li><div>
Support candidate attraction initiatives, both online and offline;</div></li><li><div>
Manage Transcom's social media presence through content creation, recruitment ads, campaigns, and community management;</div></li><li><div>
Research market trends and prospect new partnerships to find new ways to attract candidates;</div></li><li><div>
Coordinate activities of internal brand ambassadors;</div></li><li><div>
Measure and report on campaign effectiveness to make data-driven recommendations;</div></li><li><div>
Monitor and control the monthly recruitment budget.</div></li></ul><div><br>
What&rsquo;s in it for YOU!</div><ul><li><div>
International environment and collaboration with other recruitment marketing specialists across EMEA;</div></li><li><div>
One day per week working from home after your first 3 months;</div></li><li><div>
Work-life balance and flexibility in your schedule;</div></li><li><div>
Upskilling and mentorship;</div></li><li><div>
Freedom, empowerment and self-leadership;</div></li><li><div>
Round-trip transportation (with designated pick-up and drop-off points);</div></li><li><div>
Medical and social insurance;</div></li><li><div>
Bonus program &ndash; up to 2 additional salaries per year (after the first 6 months of employment).</div></li></ul><div><br>
What we are looking for:</div><ul><li><div>
Proficiency in English and Arabic (C1) (a must);</div></li><li><div>
Minimum of 2 years of experience in recruitment marketing, marketing, communications, or employer branding;</div></li><li><div>
Strong skills in social media management (Facebook, Instagram, TikTok, Linkedin) with a solid understanding of Ads Manager and result analysis;</div></li><li><div>
Proficiency with graphic design tools (Canva, Photoshop or similar) coupled with a keen eye for design;</div></li><li><div>
Ability to create visual content that resonates with target audiences, with experience in photography and videography, including strong camera skills. A portfolio of your previous work is a huge advantage;</div></li><li><div>
Strong copywriting and storytelling skills;</div></li><li><div>
Data-driven mindset with strong analytical thinking abilities;</div></li><li><div>
Effective communication skills;</div></li><li><div>
Strong focus on results and quality.</div></li></ul><div><br>
What Life at Transcom is like!</div><div>
At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.</div><div></div><i><br>
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</i></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Recruitment Marketing Specialist

Join Transcom and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Transcom

ABOUT_COMPANY

Marketing Recruitment Specialist

Customer service representative - Back Office B2

Customer service representative - Back Office

Customer Service Representative

Recruitment Marketing Specialist

Customer service representative - Back Office