Qureos Mentor

Transcom

<p></p><div><div><div><div><div><div><div><div><div><div>Quality Manager</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Operations Leadership</p><p><b>
Language</b><b>: </b>English</p></div><div><div><div>
Transcom is all about people, and we&rsquo;re looking for a <b>Quality Manager</b> to support our team and help create a workplace where everyone thrives.</div><div></div><div><b><br>
Join our Transcom Family as a Quality Manager!</b></div><div><ul><li><i>
the day-to-day oversight of our quality operations, ensuring the highest standards are consistently met.</i></li><li><i>
You will manage, mentor, and support a dedicated quality team, fostering their continuous growth and development.</i></li><li><i>
A key aspect of this role involves monitoring and evaluating team performance to ensure excellence in quality metrics and adherence to operational targets.</i></li><li><i>
Furthermore, you will play a crucial role in client relations, regularly meeting with clients to present comprehensive quality reports and discuss performance insights. Your leadership will be instrumental in maintaining and enhancing our commitment to quality, driving continuous improvement across all processes.</i></li></ul><div><div><b><i>
What's in it for YOU!</i></b></div><div></div><ul><li><i>
International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;</i></li><li><i>
Continuous development.</i></li><li><i>
Endless growth opportunities.</i></li><li><i>
Modern and comfortable office and relaxing spaces to take a break;</i></li><li><i>
Flexible work schedule;</i></li><li><i>
Life-work balance;</i></li></ul><div></div><div><p><b><i>
What are we looking for:</i></b></p><ul><li><i>
Experience 1-3 years in similar areas</i></li><li><i>
BPO Experience.</i></li><li><i>
Knowledge of English language (B1+ or B2)</i></li><li><i>
Good knowledge of MS Office</i></li><li><i>
Ability to work from our office in New Cairo</i></li><li><i>
Adaptable and flexible person</i></li><li><i>
Someone who is detail-oriented and ready to work with given deadlines</i></li><li><i>
Highly developed patience and communication skills</i></li></ul></div></div><div></div><div><div><b><br>
What Life at Transcom is like!</b></div><div></div><div><i><br>
At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.</i></div></div><div></div><div><i><br>
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</i></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Quality Manager

<p></p><div><div><div><div><div><div><div><div><div><div>French Customer Care Advisor</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Customer Service Representative (CSR)</p><p><b>
Language</b><b>: </b>French</p></div><div><div><div><i>
Here is your Chance! Will you join our team? An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of English Travel Advisor for one of the biggest Companies in UK, Hurry Up &amp; Join Transcom Family!</i></div><div></div><div><i><br>
What's in it for YOU!</i></div><div></div><ul><li><br>
<i>Best salary in the market</i></li><li><i>Transportation provided</i></li><li><i>Medical and social insurance</i></li><li><i>Location is in Smart village</i></li></ul><div></div><div><i><br>
Join us as an English Travel Advisor!</i></div><div></div><div><i><br>
Job Responsibilities:</i></div><div></div><ul><li><br>
<i>Provide superior customer service by assisting clients, using the corresponding communication</i></li></ul><div><i>
channel: voice</i></div><ul><li><i>Educate customers when needed, and provide guidance to customers in service provided.</i></li><li><i>Manage large amounts of workload (incoming and outgoing calls, etc.).</i></li><li><i>Identify and assess customers&rsquo; needs to achieve satisfaction.</i></li><li><i>Document interactions properly as trained.</i></li><li><i>Use available tools to be able to research for answers and solutions for customers.</i></li><li><i>Provide excellent customer service using proper language and communication skills.</i></li><li><i>Build sustainable relationships and trust with customer accounts through open and interactive</i></li></ul><div><i>
communication.</i></div><ul><li><i>Administratively process everything agreed with the end users to satisfy the service, by using</i></li></ul><div><i>
different computer applications.</i></div><ul><li><i>Follow communication procedures, guidelines and policies. Be up to date with new procedures</i></li></ul><div><i>
and services, in order to effectively manage assistance to the customer.</i></div><ul><li><i>Attracts potential customers by answering product and service questions.</i></li></ul><div><i><br>
What are we looking for:</i></div><div></div><div><i><br>
Fluent English Speaker: level B2/C1</i></div><div></div><div><i><br>
Effective written and verbal communication</i></div><div></div><div><i><br>
Flexibility with Morning &amp; Night Shifts (Maximum 9 PM)</i></div><div></div><div><i><br>
What Life at Transcom is like!</i></div><div></div><div><i><br>
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. &quot;At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care, and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.&quot;</i></div><i><br>
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</i></div></div></div></div></div></div></div></div></div></div></div><p></p>

French Customer Care Advisor

Join Transcom and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Transcom

ABOUT_COMPANY

Quality Manager

French Customer Care Advisor