Qureos Mentor

Transcom

<p><b>Key Responsibilities</b></p><ul><li>Address and resolve customer queries professionally via phone and chat.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives, and ensure timely follow-ups.</li><li>Adhere to company communication guidelines, procedures, and policies.</li></ul><p><b>Job Details</b></p><ul><li>Salary: &#8377;26,000 - &#8377;30,000/month (CTC)</li><li>Shift: 5 Days Working; Rotational Shifts with Rotational Weekly Offs.</li><li>Work Mode: Work From Office (Udyog Vihar, Gurugram)</li><li>Cab facility: Both-side cabs provided</li></ul><p><b>Selection Process</b></p><ul><li>Apply online on Internshala.</li><li>Shortlisted candidates will be invited for a walk-in interview at Transcom&rsquo;s Gurgaon office.</li></ul><p><b>Interview Rounds</b>i) HR Roundii) Operations Roundiii) Client RoundAbout Company: Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.Transcom&rsquo;s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.</p><p>Desired Skills and Experience</p><p>English Proficiency (Spoken), English Proficiency (Written), Effective Communication</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: &#8377;26,000.00 - &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Service

<p></p><div><div><div><div><div><div><div><div><div><div>HR Generalist</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Human Resources</p><p><b>
Language</b><b>: </b>English</p></div><div><div><p>
We're looking for an enthusiastic HR coordinator to join our team, if you are hard-working, hands-on, fast learner and eager for a new experience, we would like to meet you! Our HR team is responsible for the correct implementation of the HR policies defined at the Company, in terms of labor relations, personnel management, and administration. This team supports the organization and all of its employees and it plays an important role in daily work.<br>
<br>
<b>Join us as an HR Specialist!</b><br>
Your main responsibilities would be:</p><br>
<ul><li>
Attend to employee inquiries (for some areas of work)<br>
</li><li>
Process and control Leave of Absence requests or incidents (sick leave, absenteeism, holidays)<br>
</li><li>
Tracking and updating platform that is used<br>
</li><li>
Engaging in the process of hiring new employees in line with the established procedure<br>
</li><li>
Providing training in the domain of basic administration for other internal teams<br>
</li><li>
Participation in preparation of required declarations, reports, statements for the needs of external institutions or internally<br>
</li><li>
Process social security registrations and deregistrations</li></ul><p><b><br>
What's in it for you?</b></p><br>
<ul><li>
Work in a great local team and supportive work atmosphere<br>
</li><li>
Work contract (first contract is for 6 months with possibility of prolongation)<br>
</li><li>
Experience in a large multinational company and collaboration with colleagues across Transcom worldwide<br>
</li><li>
Possibility of improvement and advancement<br>
</li><li>
Various events, parties, competitions, fruit days, etc<br>
</li><li>
Corporate benefits that include a variety of benefits and discounts (Private health insurance)</li></ul><p><b><br>
What are we looking for?</b></p><br>
<ul><li>
Bachelor's degree in a relevant/similar field<br>
</li><li>
Previous experience in HR or similar areas is an advantage<br>
</li><li>
Knowledge of English language (B1 or B2)<br>
</li><li>
Good knowledge of MS Office<br>
</li><li>
Ability to work from our office in Cairo<br>
</li><li>
Adaptable and flexible person<br>
</li><li>
Someone who is detail-oriented and ready to work with given deadlines<br>
</li><li>
Highly developed patience and communication skills</li></ul><p><b><br>
What is life at Transcom like?</b><br>
At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care, and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.</p></div></div></div></div></div></div></div></div></div></div></div><p></p>

HR Generalist

<p></p><div><div><div><div><div><div><div><div><div><div>RTM</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Operations</p><p><b>
Language</b><b>: </b>English</p></div><div><div><p><b>
Role Overview:</b><br>
The Real-Time Manager plays a crucial role in ensuring operational efficiency and performance within a contact center environment. They lead a team of Real-Time Analysts in optimizing contact center performance in real-time. This includes ensuring target reachability, analyzing performance, and executing improvements. Providing coaching and development to analysts, analyzing data for trends, and implementing strategies to meet service level agreements and operational targets are essential. Additionally, overseeing performance metrics, collaborating across departments for process improvements, and identifying opportunities for overall service level enhancement are key responsibilities.<br>
<br>
<b>Functional responsibilities:</b></p><br>
<ul><li>
Lead a team of real-time analysts to monitor and optimize contact center performance in real time.<br>
</li><li>
Monitor and ensure target reachability of your team. Analyze performance, determine suitable recommendations, and execute improvements.<br>
</li><li>
Provide coaching, feedback, development, and performance evaluations to real-time analysts.<br>
</li><li>
Analyze complex data sets to identify trends, patterns, and opportunities for improvement.<br>
</li><li>
Develop and implement strategies to ensure adherence to service level agreements (SLAs) and operational targets.<br>
</li><li>
Oversee the real-time monitoring and analysis of contact center performance metrics.<br>
</li><li>
Collaborate with workforce management, operations, and other departments to implement process improvements and enhance efficiency.<br>
</li><li>
Collaborate with Contact Center Management to identify opportunities for overall improvement of service levels, key performance indicators, and resource utilization.</li></ul><p><b><br>
Professional qualifications/</b><br>
<b>Specific knowledge:</b></p><br>
<ul><li>
University graduate<br>
</li><li>
Knowledge/Specific training in Results Analysis Systems and/or Applied Statistics is an advantage.<br>
</li><li>
Google package: Spreadsheets. Excel. High Level; Word. Intermediate-High Level; Presentations. PowerPoint Intermediate-High Level;<br>
</li><li>
Communication. Email: Intermediate/High level.<br>
</li><li>
Solid functional application knowledge in the Alvaria WFM</li></ul><br>
<p></p><ul><li>
Excellent English</li></ul><p><b><br>
Skills profile and required levels (core competencies):</b></p><ul><li><b><br>
Leadership:</b> Ability to lead and motivate a team of real-time analysts to achieve performance goals.<br>
</li><li><b>
Analytical Skills:</b> Proficiency in analyzing complex data sets to identify trends, patterns, and opportunities for improvement.<br>
</li><li><b>
Communication:</b> Strong verbal and written communication skills to effectively convey performance metrics, recommendations, and strategies to stakeholders. Can articulate performance metrics and calculations such as, but not limited to, Service Level, Staffing Adherence, Avg Handle Time, Avg Speed of Answer, etc. (applicable to external candidates).<br>
</li><li><b>
Problem-Solving:</b> Capability to identify and resolve issues impacting contact center performance in real-time.<br>
</li><li><b>
Time Management:</b> Skill in managing time effectively to prioritize tasks and meet deadlines in a fast-paced environment. Required to work flexible hours/shifts.<br>
</li><li>
Technical Proficiency: Familiarity with real-time monitoring tools, contact center software, and data analytics platforms.<br>
</li><li><b>
Collaboration:</b> Ability to collaborate across departments, including workforce management, operations, and IT, to implement process improvements and enhance efficiency.<br>
</li><li><b>
Adaptability:</b> Capacity to adapt to changing priorities, technologies, and business needs.<br>
</li><li><b>
Performance Management:</b> Experience in providing coaching, feedback, and performance evaluations to real-time analysts to drive continuous improvement.<br>
</li><li><b>
Customer Focus</b>: Commitment to ensuring service level agreements (SLAs) are met and delivering excellent customer service through real-time monitoring and analysis.</li></ul><p><b><br>
Previous experience:</b></p><ul><li><i><br>
External selection</i>: Minimum 2+ years experience as a Real-Time Analyst or in the performance of similar functions, and experience in companies belonging to the Contact Centre sector is an advantage.</li></ul><p><i><br>
Internal promotion</i>: May originate from the post of Real-time analyst role with a minimum one year experience. May also originate from any post if he/she complies with the required profile.</p></div></div></div></div></div></div></div></div></div></div></div><p></p>

<p></p><div><div><div><div><div><div><div><div><div><div>Customer service representative - Back Office</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Customer Service Representative (CSR)</p><p><b>
Language</b><b>: </b>English</p></div><div><div><p><i>
 We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.</i></p><div><div><i>
Chat Agent Duties and Responsibilities</i></div></div><ul><li><i>
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.</i></li><li><i>
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.</i></li><li><i>
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.</i></li><li><i>
Maintain a high level of professionalism and customer service etiquette in all interactions.</i></li><li><i>
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.</i></li><li><i>
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.</i></li><li><i>
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.</i></li><li><i>
Collaborate with team members and other departments to ensure consistent and effective customer support.</i></li></ul></div></div></div></div></div></div></div></div></div></div></div><p></p>

Customer service representative - Back Office

Join Transcom and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Transcom

ABOUT_COMPANY

Customer Service

HR Generalist

RTM

Customer service representative - Back Office