Qureos Mentor

Transformations Care Network

Transformations is a growing network of outpatient mental health clinics dedicated to providing timely access to high-quality psychiatry and therapy services. They offer a hybrid model of in-person and telehealth services to meet the diverse needs of the communities they serve. Established in 2020, Transformations operates over 75 locations across several states, aiming to break down barriers to mental health care and improve outcomes for clients through evidence-based practices.

<div>At New Directions Mental Health, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Patient Care and Site Coordinator (Front Office Medical Receptionist) you will be the bright first face our clients see as they begin their mental health journey, setting the stage for a positive and welcoming experience.
As the heart of our clinics, your role as a motivated administrative professional is key to our mission, offering you the opportunity to make a significant impact from the moment our clients walk through the door. You will transform lives &ndash; enhancing the client experience as you contribute to our vibrant, client-centered environment. Come join us and be a pivotal part of a team that values and celebrates your role in transforming client care.
Key Responsibilities:<ul><li>
Warmly greet and check clients in, ensuring a friendly and professional experience.</li><li>
Efficiently handle phone calls, maintaining effective communication.</li><li>
Manage insurance processes with attention to detail, ensuring smooth client experiences.</li><li>
Provide outstanding administrative support, including scheduling and maintaining records.</li><li>
Contribute to a clean and inviting clinic atmosphere.</li><li>
Support telehealth services, embracing healthcare's digital evolution that allows clients to access support more easily.</li><li>
Collaborate with a dynamic team, enhancing our culture of excellence.</li><li>
Potentially train in Transcranial Magnetic Stimulation (TMS) and help train new team members.</li><li>
Maintain a professional demeanor, contributing to the clinic's positive environment.</li></ul>
Qualifications:<ul><li>
High school diploma or equivalent.</li><li>
Experience in medical office settings and familiarity with EMR systems.</li><li>
Effective communication skills, client -focused approach, and ability to excel in a fast-paced setting.</li><li>
CPR certification (or willingness to obtain).</li></ul>
Explore the Advantages of Joining Our Team:<ul><li>
Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.</li><li>
Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.</li><li>
Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.</li><li>
Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.</li><li>
Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.</li><li>
Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.</li></ul> 
New Directions Mental Health is committed to fair and equitable compensation practices. The hourly compensation range for this role is $18 &ndash; $21. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs. 
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.</div>

Medical Receptionist - PCSC

<div>Join us at New Directions Mental Health, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower Advanced Practice Providers like you in making a difference. We are committed to a collaborative and clinically excellent approach to mental health care which is why we are looking for a Psychiatric Nurse Practitioner/Physician Assistant to join our team.
We place high value on the expertise of our Nurse Practitioners and Physician Assistants and the role they play as a core part of our treatment teams. Across Transformations Care Network, our growing team of Advanced Practice Providers elevate the standard of care in the communities they serve.
Advanced Practice Providers work collaboratively across disciplines and appreciate the partnership of our in-house therapists who help to support their patients on their mental health journeys. We support the growth and development of these team members through education, supervision, and leadership opportunities. We believe in leading the mental health field with evidence-based treatments like Transcranial Magnetic Stimulation (TMS) and Spravato. These treatment methods provide our clinical teams with the tools they need to deliver real transformation for their patients.
What You&rsquo;ll Do:<ul><li>
Provide psychiatric assessment and ongoing psychopharmacological management.</li><li>
Maintain accurate and timely clinical documentation.</li><li>
Work as a team with mental health clinicians who are providing psychotherapy services.</li><li>
Provide interventional treatments including TMS and Spravato</li></ul>
About You:<ul><li>
Licensed and Board Certified in the state where the clinic is located.</li><li>
Family Nurse Practitioner or Physician Assistant with behavioral health experience (required)</li><li>
Psychiatric-Mental Health certification (PMHNP-BC or CAQ-Psych) (preferred)</li><li>
Experience working in an outpatient setting (preferred)</li><li>
Experience working with clients across the lifespan (preferred)</li></ul>
Why work at New Directions Mental Health?<ul><li>
Comprehensive Benefits Including: Medical, Dental, Vision, Life, and Disability Insurance, 401k, CME, etc.</li><li>
Student Loan Repayment Support: Monthly support based off your productivity.</li><li>
Innovative Treatment: In addition to traditional treatment, we are proponents of interventional psychiatry including TMS, Ketamine, Esketamine and your interest is welcome.</li><li>
A flexible, self-driven schedule: Create your own schedule for work/life balance with bonus opportunities.</li></ul> 
New Directions Mental Health is committed to fair and equitable compensation practices. The compensation range for this role is $120,000 &ndash; $165,000. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs. 
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.</div>

Behavioral Health Advanced Practice Provider (NP/PA)

<div>At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Medical Administrative Assistant (Medical Assistant), you'll be an essential part of our clinical support team.
This is a float position supporting our Central Region clinics, including: Brighton, Somerville, Harvard Square, Watertown, Newton, Quincy, Government Center, and South End. Upcoming clinic locations: Kendall Square and Brookline. Regular travel to these locations is required when not working remotely.
Travel to and from assigned float locations is eligible for a mileage reimbursement of $0.67 per mile, in accordance with organizational policy.
Position Summary:
Provide exceptional customer service to make sure the highest quality work standards are achieved and maintained according to practice policies and procedures. Handles customer calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing important information. Must possess superior customer service skills and professionalism, ability to multi-task, be conscientious and compassionate to clients and staff. Must be highly motivated while working as part of a cohesive team in a fast-paced environment. Expected to protect sensitive information, comply with HIPAA at all times, and be able to maintain composure and professionalism during stressful situations.
Key Responsibilities:<ul><li>
Answer phone calls in a professional manner and respond to voicemails in a timely manner and utilize other technologies as they become available to communicate with our patients.</li><li>
Guide patients through troubleshooting for company technology such as but not limited to telehealth applications and portals.</li><li>
Process medication prior authorizations.</li><li>
Support providers with various administrative duties including document preparation, written and electronic correspondence, phone calls and completion of required forms and paperwork.</li><li>
Answer general questions about the practice and services provided.</li><li>
Collaborate with other team members and locations to provide excellent customer service in a timely, accurate, thorough and professional manner to resolve patient issues.</li><li>
Coordinate care between patients and providers.</li><li>
Manage patient scheduling needs and provide general information and support to include collecting patient financial responsibility, relaying financial information and obtaining insurance updates when requested.</li><li>
Complete documentation in EMR in a timely, accurate, and professional manner.</li><li>
Provide administrative support to providers, facilitate patient-provider coordination, and assist with regulatory compliance and licensure maintenance.</li><li>
Follow the processes for supporting medication refill requests.</li><li>
Help train new team members as needed.</li><li>
Track completion of required paperwork for patient files for providers.</li><li>
Follow processes for on-site medication handling.</li><li>
Potentially be trained in Interventional Treatment support.</li><li>
Maintain dependable attendance in accordance with agreed upon work schedule. Provide timely notification of tardiness or absence.</li><li>
Help support clinicians and prescribers on managing waitlists.</li><li>
Must maintain a professional dress code at all times (business casual).</li><li>
All work is to be completed in a manner that complies with applicable state and federal regulations.</li><li>
Attend trainings and required meetings.</li><li>
Other duties as assigned</li></ul>
Qualifications:<ul><li>
High school diploma or equivalent</li><li>
Desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized and have strong time management skills</li><li>
Ability to maintain professional appearance and demeanor, and interface well with patients and teammates in a mental health setting</li><li>
Excellent communication skills (written and verbal) and ability to work well with a team especially in stressful situations</li><li>
Patient and empathetic attitude as well as adaptable and flexible</li><li>
Computer skills, familiarity with Microsoft applications</li><li>
Phone skills, including familiarity with complex or multi-line phone systems</li><li>
Maintain patient confidence and protect operations by keeping patient information confidential</li><li>
Customer service skills</li><li>
Creating a safe, productive work environment while adhering to practice policies and procedures</li><li>
Ability to complete other office tasks as needed</li><li>
CMH: CPR certified or willing to become certified through an accredited program within 6 months of start</li><li>
Experience as a Medical Assistant (Preferred)</li><li>
Experience in a Medical Office or call center (Preferred)</li><li>
Experience verifying insurance, obtaining pre authorizations and scheduling for multiple providers (Preferred)</li><li>
Familiarity with HIPAA regulations (Preferred)</li><li>
Experience with EMR (electronic medical records), medical terminology and a basic understanding of clinical pharmacology (Preferred)</li><li>
Data entry skills (Preferred)</li><li>
Experience working with patients who are suffering from anxiety and depression is preferred</li><li>
Exceptional interpersonal, rapport building, and active listening skills (Preferred)</li></ul>
Explore the Advantages of Joining Our Team:
<ul><li>Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.</li><li>
Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.</li><li>
Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.</li><li>
Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.</li><li>
Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.</li><li>
Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.</li></ul> 
Northeast Health Services is committed to fair and equitable compensation practices. The hourly compensation range for this role is $20 &ndash; $23. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. In addition to hourly compensation, this position is eligible for a float incentive mileage reimbursement of $0.67 per mile for travel to and from assigned float location, in accordance with organizational policy. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs. 
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.</div>

Medical Administrative Assistant Float

Join Transformations Care Network and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Transformations Care Network

About Company

Medical Receptionist - PCSC

Behavioral Health Advanced Practice Provider (NP/PA)

Medical Administrative Assistant Float