Qureos Mentor

Transformations Care Network

<div>At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a TMS Intake Coordinator you will coordinate general business activities for patients, providers, appointment-setting, and records control. The TMS Coordinator is to make ensure that the highest quality work standards are achieved and maintained according to practice policies and procedures.
As the heart of our clinics, your role as a motivated administrative professional is key to our mission, offering you the opportunity to make a significant impact from the moment our clients walk through the door. You will transform lives - enhancing the client experience as you contribute to our vibrant, client-centered environment. Come join us and be a pivotal part of a team that values and celebrates your role in transforming client care.
Key Responsibilities:<ul><li>
Provide excellent patient assistance and treat patients with compassion while developing trust and rapport.</li><li>
Answer, assist, and direct all incoming patient phone calls and adjust schedule to patient needs as necessary in a professional and courteous manner.</li><li>
Strong communication skills that provide support, reflective listening, and compassion to patients struggling with depression or other various disorders.</li><li>
Schedule and maintain patient appointments relative to all services offered that encompass patient treatment.</li><li>
Coordinate collection and preparation of financial and operations reports.</li><li>
Administer psychiatric rating scales and document outcomes on modalities.</li><li>
Making initial contact with referrals while conducting the pre-assessment.</li><li>
Ensure office space cleanliness and organization, including but not limited to treatment rooms, waiting areas, coffee bars, front desk, front refrigerator, and bathrooms.</li><li>
Investigate and communicate insurance coverage and verification issues.</li><li>
Uploading and completion of records from outside providers, lawyers, disability and insurance companies in a timely manner.</li><li>
Preparing shipping labels and ordering FedEx and UPS pickups and deliveries.</li><li>
Using applicable software programs to create inventories, letters, and other business-related documents.</li><li>
Assist with the patient resource center and integrate the current/ potential patients on Move, HubSpot, etc.</li><li>
Integrate and promote marketing initiatives for company services through effective communications.</li><li>
Assist with special events planning, business lunches and other related duties.</li><li>
Maintain patient safety by wearing personal protection equipment as required.</li><li>
Follows company policies and procedures as well as adhering to state and/or federal regulations.</li><li>
Work with the necessary Neuronetics or other various representatives to accomplish other various duties.</li><li>
Perform additional duties as needed, up to and including the willingness to be flexible by possibly traveling to other facilities.</li></ul>
Minimum Qualifications:<ul><li>
Advanced computer skills</li><li>
Strong communication and interpersonal skills</li><li>
Completion of TMS Certification during training</li><li>
Knowledge of medical terminology</li><li>
Understand and comply with HIPAA</li><li>
Excellent communication skills</li><li>
Ability to work well with a team</li><li>
CPR Certified (preferred by not required)</li><li>
Associate or bachelor's degree (preferred)</li><li>
1 or more years of medical office experience (preferred)</li><li>
Knowledge of medical authorizations (preferred)</li></ul>
Explore the Advantages of Joining Our Team:
<ul><li>Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
</li><li>Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize the care that clients receive.
</li><li>Embrace a journey of growth and development through continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
</li><li>Play a pivotal role in reshaping how mental health care is perceived and delivered in your local community as well as on a national scale, with your efforts directly improving client lives.
</li><li>Deliver mental health care in a sustainable way, with the support and tools you need to thrive.
</li><li>Thrive in an environment that celebrates collaborative success, driven by effective communication, support, and unity.
</li>Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role. 
<li>
</li></ul> 
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.</div>

TMS Intake Coordinator

<div>At Columbia Mental Health, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Medical Administrative Assistant (Medical Assistant), you'll be an essential part of our clinical support team.
As the heart of our clinics &ndash; providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Prescriber Medical Administrative Assistants have superior customer service skills and professionalism, and an ability to multi-task, be conscientious and compassionate to clients and staff.
Columbia Mental Health team members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations.
Key Responsibilities:
<ul><li>Answer phones and take clients&rsquo; calls and provide professional, accurate, satisfactory answers to their questions and concerns.</li><li>
Guide client through troubleshooting for telehealth appointments.</li><li>
Call insurance for prior authorization and copay information.</li><li>
Assist providers in administrative tasks.</li><li>
Answer general questions about the practice and services provided.
</li><li>Answer internal communication questions.</li><li>
Coordinate care between clients and providers.</li><li>
Schedule client appointments
</li><li>Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
</li><li>Collaborate with other team members and locations to provide excellent customer service.
</li><li>Help train new team members as needed.</li><li>
Prepare client files for providers.</li><li>
Provide overall psychiatric provider and site support in conjunction with Site Coordinators
</li><li>Own and manage medication logbook and download prescription monitoring report each day for review.
</li><li>Help support therapists and psychiatric providers on managing waitlists.</li><li>
Must maintain a professional dress code at all times.
</li><li>Help coordinator coverage when short staffed.
</li><li>Order and maintain all office supplies.
</li><li>Work with and Support Clinical Directors and RDO with new initiatives and rollouts.
</li><li>Help to train new employees and orient new staff (day one welcome)
</li><li>Ensure all office processes and policies are being followed.
</li><li>Works closely with RDO on overall site management
</li><li>Other duties as assigned.
</li></ul>Qualifications:
<ul><li>High school diploma or equivalent</li><li>
Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.</li><li>
Patient and empathetic attitude as well as adaptable and flexible</li><li>
Strong time management skills, detail oriented and organizational skills</li><li>
Computer skills, familiarity with Google Drive</li><li>
Phone skills, including familiarity with complex or multi-line phone systems.</li><li>
Maintain client trust and protect operations by keeping client care information confidential.</li><li>
Creating a safe, productive work environment that is client focused.</li><li>
Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized.</li><li>
Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.</li><li>
Ability to complete other office tasks as needed.</li><li>
Customer service skills</li></ul>
Explore the Advantages of Joining Our Team:
<ul><li>Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.</li><li>
Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.</li><li>
Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.</li><li>
Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.</li><li>
Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.</li><li>
Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.</li></ul> 
Columbia Mental Health is committed to fair and equitable compensation practices. The hourly compensation range for this role is $20 &ndash; $22. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs. 
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.</div>

Prescriber Medical Administrative Assistant (Medical Assistant)

Join Transformations Care Network and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Transformations Care Network

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TMS Intake Coordinator

Prescriber Medical Administrative Assistant (Medical Assistant)