Qureos Mentor

Travco Properties

<div>
 
 
 Client Communication &amp; Service Excellence:
 
 
 
 
 &middot; Respond promptly and professionally to client inquiries received via hotline, email, mobile application, website, and social media, ensuring service excellence aligned with Travco Properties&rsquo; standards.
 
 
 
 &middot; Welcome and assist walk-in clients efficiently, minimizing waiting time and delivering a seamless and elevated client experience.
 
 
 
 &middot; Proactively communicate project updates, payment schedules, handover timelines, and company announcements to clients.
 
 
 
 
 Complaint Handling &amp; Case Management
 
 
 
 
 &middot; Resolve client complaints at first point of contact whenever possible; escalate complex or critical cases to supervisors or concerned departments with clear analysis and recommended solutions.
 
 
 
 &middot; Collaborate with Sales, Finance, Legal, and Operations teams to ensure accurate information flow and timely resolution of client requests.
 
 
 
 
 CRM &amp; Documentation Management
 
 
 
 
 &middot; Maintain accurate and up-to-date records of client interactions, complaints, collection follow-ups, and case status updates within the CRM system.
 
 
 
 &middot; Ensure all client files and documentation are complete, compliant, and audit-ready, maintaining data integrity in line with company policies and regulatory requirements.
 
 
 
 
 Financial &amp; Collections Coordination
 
 
 
 
 &middot; Notify clients of outstanding payments, delay penalties, maintenance fees, and other financial obligations in coordination with the Finance Department, ensuring professional and timely communication.
 
 
 
 
 Performance &amp; Reporting
 
 
 
 
 &middot; Meet or exceed established Service Level Agreements (SLAs) and Customer Satisfaction (CSAT) targets.
 
 
 
 &middot; Monitor, analyze, and summarize client engagement trends, feedback insights, and service performance metrics through structured weekly and monthly reports.
 
 
 
 
 Team Leadership &amp; Training
 
 
 
 
 &middot; Provide training and guidance to new hires on CRM usage, communication standards, and floor protocols.
 
 
 
 &middot; Support the Team Leader in monitoring SLAs, coaching junior staff, and resolving escalated client issues.
 
 
 Conduct daily checks of junior executives&rsquo; emails and CRM logs to ensure professionalism, positivity, and brand alignment.
 
 
 
 
 Requirements
 
 
 Education: BSc in Business Administration or related disciplines.
 
 Experience: 3 - 5 years of experience.
 
 Skills: Communication skills - Interpersonal skills. &ndash; Presentation skills
 
 Abilities &amp; Attitude: Proficiency in MS Office &ndash; Fluency in English &ndash; Proficient in CRM system is a plus
 
 
 
 
</div>

Senior Client Relations Specialist

Join Travco Properties and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Travco Properties

About Company

Senior Client Relations Specialist