Qureos Mentor

Traveazy Group

<div>
 
 
 About the Role
 
 
 
 
 
 
 As an Operations Executive, you will be responsible for managing
 
 flight and hotel bookings
 
 . This role involves handling bookings end-to-end, ensuring compliance with travel policies, and delivering excellent customer service while coordinating with airlines, hotels, bed banks, and internal teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Flight Operations
 
 
 <ul>
 <li>
 Prepare flight bookings, generate PNRs, and provide quotations.
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 <li>
 Book, issue, amend, refund, and cancel flight tickets through GDSs (Amadeus, Travelport, Sabre, Worldspan) and online platforms.
 </li>
 <li>
 Ensure compliance with airline policies, fare rules, discount authority, and approval chains.
 </li>
 <li>
 Manage ticket sales entries, cash controls, and customer credit limits.
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 Follow quality assurance measures to avoid Airline Debit Memos.
 </li>
 <li>
 Provide customers with accurate travel prerequisites, including airline-specific and destination-specific rules.
 </li>
 </ul>
 
 
 
 
 
 Hotel &amp; Ground Services Operations
 
 
 <ul>
 <li>
 Manage hotel bookings through B2B portals, suppliers, and bed banks.
 </li>
 <li>
 Maintain strong relationships with hotels and travel suppliers to resolve booking issues.
 </li>
 <li>
 Coordinate with clients to meet their accommodation and travel preferences.
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 Support finance teams with reconciliation of supplier invoices and receivables.
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 </ul>
 
 
 
 
 
 Customer Service &amp; Experience
 
 
 <ul>
 <li>
 Deliver outstanding service by addressing client inquiries promptly and professionally.
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 <li>
 Maintain and update customer profiles and preferences in CRM.
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 Handle complaints effectively and escalate unresolved issues when needed.
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 </ul>
 
 
 
 
 
 Collaboration &amp; Reporting
 
 
 <ul>
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 Work with cross-functional teams for smooth operations.
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 Prepare sales and booking reports and share operational insights with management.
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 Provide feedback to enhance processes and operational effectiveness.
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 </ul>
 
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, Hospitality, or equivalent.
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 IATA certification is an advantage.
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 Minimum 3 years in travel operations/agency environment, with expertise in both flights and hotels.
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 Proficiency in GDSs (Amadeus, Travelport, Sabre, Worldspan).
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 Experience with hotel booking portals (Booking.com, bed banks, B2B platforms).
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 Strong MS Office skills (Excel, Word)
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 <li>
 Arabic speaker with excellent English (spoken &amp; written).
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 Willingness to work in rotational shifts.
 
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 </ul>
 
 
 
</div>

Operations Executive (Travel industry | Flight + Hotel booking)

Join Traveazy Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Traveazy Group

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Operations Executive (Travel industry | Flight + Hotel booking)