Qureos Mentor

Travelers

<div>Who Are We?
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$52,600.00 - $86,800.00
Target Openings
3
What Is the Opportunity?
Travelers' Claim Organization is at the heart of our business by providing assurance to our customers and their employees in their time of need. The Travelers Workers Compensation Claim team is committed to partnering with our business insurance customers to help their injured employees return to work as soon as medically appropriate. As an Associate Claim Rep, Workers Compensation, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage workers compensation claims. This program can typically last up to 12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
What Will You Do?<ul><li>
Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.</li><li>
Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.</li><li>
Investigate, develop, and evaluate action plans for claim resolution. Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.</li><li>
Participate in Telephonic and/or onsite File Reviews.</li><li>
Learn how to determine coverage, compensability, and exposure based on policy terms and claim facts.</li><li>
Gather information from policyholders, claimants, witnesses, and third-party providers.</li><li>
Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel.</li><li>
Maintain accurate records of claim activity in claim management systems.</li><li>
Achieve a positive result by returning an injured party to work when appropriate. This may include coordinating medical treatment in collaboration with internal or external resources.</li><li>
Demonstrate openness to continuous learning, particularly in AI and digital transformation.</li><li>
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers&rsquo; requirements within three months of starting the job.</li><li>
Perform other duties as assigned.</li></ul>
What Will Our Ideal Candidate Have?<ul><li>
Previous internship or work experience in insurance, finance, or customer service.</li><li>
Strong attention to detail and organizational skills.</li><li>
Ability to manage multiple tasks and prioritize effectively.</li><li>
Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.</li><li>
Ability to exercise sound judgement and make effective decisions.</li><li>
Strong verbal and written communication skills with the ability to convey information clearly and professionally.</li></ul>
What is a Must Have?<ul><li>
High School Diploma or GED.</li><li>
One year of customer service experience OR Bachelor&rsquo;s Degree.</li></ul>
What Is in It for You?<ul><li>
Health Insurance: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li>
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li>
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li>
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li>
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul>
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</div>

Workers Compensation Associate Claim Representative

<div>Who Are We?
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$109,300.00 - $180,200.00
Target Openings
1
What Is the Opportunity?
Under general direction and as a member of the local management team, this position is responsible for product quality and performance for a specific team of Specialty BI Inside claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as a field representative for the Home Office Inside Property CAT product, as requested. Reinforce the Property CAT Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff. This job manages staff.
What Will You Do?<ul><li>
Attract, Retain and Develop World Class Talent:</li><li>
Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.</li><li>
Effective orientation and on-boarding.</li><li>
Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.</li><li>
Work with management to develop and implement effective training, performance development and succession planning.</li><li>
Effective retention planning; proactively manage and respond to turnover.</li><li>
Effectively utilize reward system to distinguish top performers and significant achievements.</li><li>
Provide Compelling Claim Services:</li><li>
Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.</li><li>
Develop and execute a strategic file management plan that achieves optimal file resolution and business results.</li><li>
Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.</li><li>
Review new notices, ensuring claims are assigned to staff with appropriate skill sets.</li><li>
Conduct quality file reviews per office/ best practices guidelines.</li><li>
Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.</li><li>
Implement strategies and initiatives to improve file quality, customer service and manage costs.</li><li>
Drive the Information Advantage:</li><li>
Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.</li><li>
Achieve Optimal Solutions:</li><li>
Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.</li><li>
Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.</li><li>
Partner for Mutual Success:</li><li>
Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.</li><li>
Participate in business meetings and agency visits as required.</li><li>
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.</li><li>
Perform other duties as assigned.</li></ul>
What Will Our Ideal Candidate Have?<ul><li>
Bachelor's degree.</li><li>
Claim management experience.</li><li>
Excellent oral and written communication skills.</li><li>
Leading the Business:</li><li>
Drive Results.</li><li>
Leads Change.</li><li>
Executes Business Strategy.</li><li>
Leading Others:</li><li>
Attract Top Talent.</li><li>
Maximize Individual Performance.</li><li>
Holds Others Accountable.</li><li>
Aligns Rewards.</li><li>
Creates and Sustains a Dynamic Workplace.</li></ul>
What is a Must Have?<ul><li>
High School Diploma or GED.</li><li>
3 years claim work experience in at least one line of business.</li></ul>
What Is in It for You?<ul><li>
Health Insurance: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li>
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li>
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li>
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li>
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul>
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</div>

Unit Manager, Northland Transportation Specialty Liability Claims

<div>Who Are We?
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$85,600.00 - $141,200.00
Target Openings
1
What Is the Opportunity?
Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Construction Defect and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.
What Will You Do?<ul><li>
Directly handles assigned claims.</li><li>
Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.</li><li>
Consults with Manager on use of Claim Coverage Counsel as needed.</li><li>
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.</li><li>
Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.</li><li>
Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.</li><li>
Maintains claim files and documents claim file activities in accordance with established procedures.</li><li>
Utilizes evaluation documentation tools in accordance with department guidelines.</li><li>
Proactively creates Claim File Analysis (CFA) by adhering to quality standards.</li><li>
Utilizes diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.</li><li>
Establishes and maintains proper indemnity and expense reserves.</li><li>
Recommends appropriate cases for discussion at roundtable.</li><li>
Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.</li><li>
Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.</li><li>
Develops and employs creative resolution strategies.</li><li>
Prompt and proper disposition of all claims within delegated authority.</li><li>
Negotiates disposition of claims with insureds and claimants or their legal representatives.</li><li>
Recognizes and implements alternate means of resolution.</li><li>
Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.</li><li>
Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.</li><li>
Tracks and controls legal expenses to assure cost-effective resolution.</li><li>
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.</li><li>
Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.</li><li>
Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.</li><li>
Recognizes cases, based on severity/ complexity protocols that should be transferred to another level of claim professional and refers on a timely basis.</li><li>
Appropriately deals with information that is considered personal and confidential.</li><li>
Fulfills specific service commitments made to certain accounts, as outlined in Special.</li><li>
Account Communication (SAC) instructions and inquiries from agents and brokers.</li><li>
Represents the company as a technical resource; attends legal proceedings as needed, acts within established professional guidelines as well as applicable state laws.</li><li>
Actively provides mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.</li><li>
Shares accountability with business partners to achieve and sustain quality results.</li><li>
Evaluates all claims for recovery potential; directly handles recovery efforts and/or engage and directs Company resources for recovery efforts.</li><li>
Perform other duties as assigned.</li><li>
Potential for travel up to 30%</li></ul>
What Will Our Ideal Candidate Have?<ul><li>
Bachelor's Degree.</li>
<li>5 years business experience.</li>
<li>Advanced level knowledge and skill in claim and litigation.</li>
<li>Basic working level knowledge and skill in various business line products.</li>
<li>Strong negotiation and customer service skills.</li>
<li>Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.</li>
<li>Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.</li>
<li>Able to make independent decisions on most assigned cases without involvement of supervisor.</li>
<li>Openness to the ideas and expertise of others actively solicits input and shares ideas.</li>
<li>Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.</li>
<li>Demonstrated coaching, influence and persuasion skills.</li>
<li>Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.</li>
<li>Can adapt to and support cultural change.</li>
<li>Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.</li>
<li>Analytical Thinking - Intermediate.</li>
<li>Judgment/Decision Making - Intermediate.</li>
<li>Communication - Intermediate.</li>
<li>Negotiation - Intermediate.</li>
<li>Insurance Contract.</li>
<li>Knowledge - Intermediate.</li>
<li>Principles of Investigation - Intermediate.</li>
<li>Value Determination - Intermediate.</li>
<li>Settlement Techniques - Intermediate.</li>
<li>Legal Knowledge - Intermediate.</li>
<li>Medical Knowledge - Intermediate.</li></ul>
What is a Must Have?<ul><li>
High School Diploma or GED.</li>
<li>2 years of liability claim handling experience and/or comparable litigation claim experience.</li>
<li>In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.</li>
<li>Generally, License(s) are required to be obtained within three months of starting the job.</li></ul>
What Is in It for You?<ul><li>
Health Insurance: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li>
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li>
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li>
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li>
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul>
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</div>

Technical Specialist, Construction Defect

<div>Who Are We?
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$169,400.00 - $279,600.00
Target Openings
1
What Is the Opportunity?
Travelers Data Scientists are taking the organization to the next level of intelligence by using advanced statistical techniques and machine learning algorithms. As a Sr. Director &amp; Data Scientist, you will lead a team responsible for challenging conventional thinking and use data to communicate insights and tell the story to business and analytics leadership. You will also collaborate with technology partners to drive analytics out to our products in the marketplace, giving Travelers a competitive advantage. 
 
As the data science lead for market and competitor intelligence, you will own the end-to-end market intelligence model portfolio managing and enhancing current capabilities supporting Small Commercial and Middle Market while expanding the portfolio to support Sales Excellence. You will set the analytical agenda for understanding Travelers' competitive position across commercial lines &mdash; moving the function from reactive reporting to proactive intelligence that shapes strategy &mdash; and ensure insights are embedded in the pricing and retention decisions that drive competitive performance. 
 
Working closely with product, actuarial, technology, research, and underwriting partners, you will ensure market intelligence capabilities are integrated into core business workflows and aligned with business priorities. 
You will provide direct leadership to two Manager, Sr. Data Scientists, setting technical direction, developing talent, and translating individual contributions into coordinated, high-impact outcomes.
What Will You Do?<ul><li>
Communicate analysis, insights, and results to team, peers, business partners, and on an occasional basis to executive level leaders.</li><li>
Anticipate potential objections and influence senior leaders to adopt a different point of view.</li><li>
Lead a team of managers and individual contributors that are executing on multiple projects and activities.</li><li>
Partner with teams and leaders to ensure the successful execution of data science strategies.</li><li>
Set and manages expectations with business partners for portfolio of work.</li><li>
Generate ideas and drives consensus; is aware of potential conflicts.</li><li>
Make suggestions in the development of business plans for the portfolio.</li><li>
Broadly and frequently share expertise with the business and/or data science community through discussions, presentations, or peer reviews to improve business outcomes.</li><li>
Assist with recruiting, training, and talent assessment efforts.</li><li>
Provide guidance and coaching and drive career/technical development for team members.</li><li>
Perform other duties as assigned.
</li></ul>What Will Our Ideal Candidate Have?<ul><li>
Master's in STEM related field or equivalent.</li>
<li>10 or more years of related work experience, including 6 or more years of team leadership experience.</li>
<li>Industry expertise in modeling/ research/ analytics or actuarial required.</li>
<li>Industry level knowledge of value creation and business model concepts.</li>
<li>Regularly interacts with executives and/or major customers using negotiating and/or influencing skills.</li>
<li>Subject matter expertise in the majority of external software programs.</li>
<li>Ability to apply emerging statistical procedures to large highly complex work.</li>
<li>Recognized industry expertise in 2-3 of the following: Regression, Classification, Machine Vision, Natural Language Processing, Deep Learning and Statistical modeling.</li></ul>
What is a Must Have?<ul><li>
Master's degree in Statistics, Mathematics, Decision Sciences, Actuarial Science or related analytical STEM field plus six years of experience or any suitable and equivalent combination of education and work experience.</li>
<li>Heavy concentration in mathematics, including statistics and programming, business intelligence/analytics, as well as data science tools and research using large data sets.</li>
<li>Additional verification of specific coursework will be required.</li></ul>
What Is in It for You?<ul><li>
Health Insurance: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li>
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li>
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li>
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li>
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul>
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</div>

Senior Director, Data Science

<div>Who Are We?
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$169,400.00 - $279,600.00
Target Openings
1
What Is the Opportunity?
Travelers Data Scientists are taking the organization to the next level of intelligence by using advanced statistical techniques and machine learning algorithms. As a Sr. Director &amp; Data Scientist, you will lead a team responsible for challenging conventional thinking and use data to communicate insights and tell the story to business and analytics leadership. You will also collaborate with technology partners to drive analytics out to our products in the marketplace, giving Travelers a competitive advantage. 
 
In this role, you will be leading a team that builds models to understand and predict our competitive position in the insurance marketplace. You will employ machine learning and MLOps practices to improve the predictive power of these models and the efficiency with which we can maintain them and deploy updates. You will also work with business and analytics partners to ensure model insights are readily available to support decision-making.
What Will You Do?<ul><li>
Communicate analysis, insights, and results to team, peers, business partners, and on an occasional basis to executive level leaders.</li><li>
Anticipate potential objections and influence senior leaders to adopt a different point of view.</li><li>
Lead a team of managers and individual contributors that are executing on multiple projects and activities.</li><li>
Partner with teams and leaders to ensure the successful execution of data science strategies.</li><li>
Set and manages expectations with business partners for portfolio of work.</li><li>
Generate ideas and drives consensus; is aware of potential conflicts.</li><li>
Make suggestions in the development of business plans for the portfolio.</li><li>
Broadly and frequently share expertise with the business and/or data science community through discussions, presentations, or peer reviews to improve business outcomes.</li><li>
Assist with recruiting, training, and talent assessment efforts.</li><li>
Provide guidance and coaching and drive career/technical development for team members.</li><li>
Perform other duties as assigned.
</li></ul>What Will Our Ideal Candidate Have?<ul><li>
Master's in STEM related field or equivalent.</li>
<li>10 or more years of related work experience, including 6 or more years of team leadership experience.</li>
<li>Industry expertise in modeling/ research/ analytics or actuarial required.</li>
<li>Industry level knowledge of value creation and business model concepts.</li>
<li>Regularly interacts with executives and/or major customers using negotiating and/or influencing skills.</li>
<li>Subject matter expertise in the majority of external software programs.</li>
<li>Ability to apply emerging statistical procedures to large highly complex work.</li>
<li>Recognized industry expertise in 2-3 of the following: Regression, Classification, Machine Vision, Natural Language Processing, Deep Learning and Statistical modeling.</li></ul>
What is a Must Have?<ul><li>
Master's degree in Statistics, Mathematics, Decision Sciences, Actuarial Science or related analytical STEM field plus six years of experience or any suitable and equivalent combination of education and work experience.</li>
<li>Heavy concentration in mathematics, including statistics and programming, business intelligence/analytics, as well as data science tools and research using large data sets.</li>
<li>Additional verification of specific coursework will be required.</li></ul>
What Is in It for You?<ul><li>
Health Insurance: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li>
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li>
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li>
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li>
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul>
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</div>

Senior Director & Data Scientist

<div>Who Are We?
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$70,400.00 - $116,200.00
Target Openings
1
What Is the Opportunity?
Travelers Investigative Services provides industry-first resources designed to detect and deter fraudulent claims. Using some of the most comprehensive technology available, we have the abilities and expertise to identify potential risks and combat fraudulent practices. As an SIU Investigator, you will analyze, summarize and prioritize information to uncover potentially fraudulent activity. The investigator, supporting a Claim Center, will investigate claims deemed suspicious in nature within all lines of business. The investigator will conduct thorough and comprehensive investigations in a dynamic, fast paced environment.
What Will You Do?<ul><li>
Conducts insurance investigations including applicable data base searches with a focus on uncovering all potentially fraudulent aspects of a claim. Periodically engages in specialized investigative area, including Medical, Cyber, Cargo, Fire Motive &amp; Opportunity, etc.</li><li>
Analyzes, monitors and summarizes technical information into actionable investigative strategies. Applies the techniques of critical thinking to dismantle complex problems and reasoning through to its logical conclusion.</li><li>
Provides exceptional customer service by maintaining contact with business partners, customers and external resources throughout the life of each investigation, including liaison network with claim, legal, underwriting partners, public officials, law enforcement officers and others to obtain assistance in conducting investigations.</li><li>
Serves as the subject matter expert (liaison) on fraud to business and industry partners.</li><li>
Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation.</li><li>
Applies Local, State and Federal statutes to ensure investigations are carried out within the requirements of applicable law and local office expectations.</li><li>
Identifies cases for potential insurance fraud prosecution and submits questionable claims to the National Insurance Crime Bureau.</li><li>
Perform other duties as assigned.
</li></ul>What Will Our Ideal Candidate Have?<ul><li>
Bachelor's Degree.</li>
<li>Analytical and problem-solving skills to use and interpret information and facts as well as apply critical techniques to investigative process.</li>
<li>Strong case management skills and the ability to manage your own work independently.</li>
<li>Ability to work in a high volume, fast paced environment managing multiple shifting priorities.</li>
<li>Influence and conflict management skills</li>
<li>Working level knowledge of insurance and claim operations, Commercial Lines, Personal Lines, and Workers Compensation insurance products.</li></ul>
What is a Must Have?<ul><li>
Two years of investigative experience or a minimum of three years insurance claim or underwriting or legal related experience.</li></ul>
What Is in It for You?<ul><li>
Health Insurance: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li>
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li>
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li>
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li>
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul>
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</div>

SIU Investigator

<div>Who Are We?
Taking care of our customers, our communities and each other. That&rsquo;s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$67,000.00 - $110,600.00
Target Openings
1
What Is the Opportunity?
Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.
What Will You Do?<ul><li>
Handles 1st party property claims of moderate severity and complexity as assigned.</li><li>
Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.</li><li>
Broad scale use of innovative technologies.</li><li>
Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate.</li><li>
Establishes timely and accurate claim and expense reserves.</li><li>
Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.</li><li>
Negotiates with multiple constituents, i.e.; contractors or insured&rsquo;s representatives and conveys claim settlements within authority limits.</li><li>
Writes denial letters, Reservation of Rights and other complex correspondence.</li><li>
Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.</li><li>
Meets all quality standards and expectations in accordance with the Knowledge Guides.</li><li>
Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.</li><li>
Manages file inventory to ensure timely resolution of cases.</li><li>
Handles files in compliance with state regulations, where applicable.</li><li>
Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.</li><li>
Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.</li><li>
Identifies and refers claims with Major Case Unit exposure to the manager.</li><li>
Performs administrative functions such as expense accounts, time off reporting, etc. as required.</li><li>
Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.</li><li>
May provides mentoring and coaching to less experienced claim professionals.</li><li>
May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.</li><li>
CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.</li><li>
Must secure and maintain company credit card required.</li><li>
In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.</li><li>
On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work.</li><li>
This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.</li><li>
Perform other duties as assigned.
</li></ul>What Will Our Ideal Candidate Have?<ul><li>
Bachelor's Degree.</li>
<li>General knowledge of estimating system Xactimate.</li>
<li>Two or more years of previous outside property claim handling experience.</li>
<li>Interpersonal and customer service skills &ndash; Advanced.</li>
<li>Organizational and time management skills- Advanced.</li>
<li>Ability to work independently &ndash; Intermediate.</li>
<li>Judgment, analytical and decision making skills - Intermediate.</li>
<li>Negotiation skills &ndash; Intermediate.</li>
<li>Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively &ndash;Intermediate.</li>
<li>Investigative skills &ndash; Intermediate.</li>
<li>Ability to analyze and determine coverage &ndash; Intermediate.</li>
<li>Analyze, and evaluate damages &ndash;Intermediate.</li>
<li>Resolve claims within settlement authority &ndash; Intermediate.</li>
<li>Valid passport.</li></ul>
What is a Must Have?<ul><li>
High School Diploma or GED.</li>
<li>One year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program.</li>
<li>Valid driver's license.</li></ul>
What Is in It for You?<ul><li>
Health Insurance: Employees and their eligible family members &ndash; including spouses, domestic partners, and children &ndash; are eligible for coverage from the first day of employment.</li><li>
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.</li><li>
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.</li><li>
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.</li><li>
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.</li></ul>
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.</div>

Outside Property Claim Representative

Join Travelers and explore 19   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.