Qureos Mentor

Travis County

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p>Under close supervision, performs custodial and/or laundry duties which include keeping County facilities clean and orderly. Cleans and maintains the appearance of offices, restrooms and floors. Performs the services of washing, sorting, drying, processing and delivering laundry, towels and linens as required. Performs all work using the appropriate safety procedures and equipment.</p><p><b>
DISTINGUISHING CHARACTERISTICS:</b></p><p>
This is a job classification within the Maintenance job family. This classification is responsible for one or more general levels of maintenance. The Housekeeper's duties may vary depending on the area of assignment. Assignments may be made to a Custodial Unit, or a Laundry Unit of a facility. This classification may require a flexible work schedule in order to meet the needs of the department. Late night work may be required. This classification may require work in a secure facility.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<div><p>The duties of a Housekeeper may change between primarily laundry to primarily custodial, or a combination of the two.</p><ul><li>
Performs general cleaning, sweeping, mopping, dusting, scrubbing, vacuuming, emptying waste baskets and recycling containers. Cleans and disinfects restrooms; assembles, irons, folds laundry; maintains replacement clothing room.</li><li>
Operates buffer, stripper, waxer, vacuum, and carpet cleaning machines.</li><li>
Cleans walls, windows, light fixtures, air supply/ return registers, and disinfects restrooms.</li><li>
Operates laundry equipment and receives and sorts soiled laundry, towels, and linens for commercial laundry. Loads and unloads processed laundry and delivers as required.</li><li>
Inspects clothing for cleanliness and provides proper care by mending torn clothing as required. Monitors and maintains inventory of cleaning and laundry supplies. May handle contaminated articles. Replaces laundry chemicals as required.</li><li>
May secure and lock building. Turns out lights in areas completed. Replaces light bulbs, moves office furniture and other items as required.</li><li>
May assist groundskeeper in yard work.</li><li>
Performs other job-related duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<div><p><b>Education and Experience:</b><br>
One (1) year of general housekeeping or laundry attending and any combination of training and experience in custodial or manual labor which demonstrates the ability to perform the duties of the position;<br>
<br>
OR,<br>
<br>
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this position.<br>
<br>
<b>Licenses, Registrations, Certifications, or Special Requirements:</b><br>
Must be at least 21 years of age.<br>
<br>
Preferred:<br>
1 year of floor and carpet care experience, also to include 1 year of groundskeeping experience.<br>
This posting is for our night shift position.<br>
<b>Knowledge, Skills, and Abilities:</b><br>
<br>
<b>Knowledge of:</b></p><ul><li>
Policies, practices, procedures and methods of janitorial/custodian/laundry functions.</li><li>
Practices and techniques with cleaning equipment, products, and caring for garments and linens.</li><li>
Applicable safety practices and regulations.</li></ul><b>
Skill in:</b><ul><li>
Operating cleaning equipment, such as buffers, strippers, waxers, vacuums, carpet cleaning machines, and commercial washers and dryers.</li><li>
Cleaning windows, dusting furniture, and unstopping toilets.</li><li>
Both verbal and written communication, in English.</li></ul><b>
Ability to:</b><ul><li>
Understand, read, and follow instructions spoken or written in English and communicate effectively to perform the job functions, as required.</li><li>
Work independently and efficiently.</li><li>
Manage timelines and meet deadlines.</li><li>
Sort laundry items by color or type.</li><li>
Establish and maintain effective working relationships with County employees and officials, respond to supervisory directions in a professional manner, and occasionally communicate with the general public.</li><li>
Safely and correctly operate cleaning and laundering equipment.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Environment &amp; Other Information</b></h2></div>
<div><p>Physical requirements include the ability to lift/carry up to 50 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate basic custodial and laundry equipment. Subject to frequent standing, sitting, walking, climbing stairs or ladders, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to occasional contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. May work in areas that are wet, and frequently handle wet articles of clothing or equipment.<br>
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Work Hours: 3:00 pm - 11:30 pm. Works some nights, Works some weekends.<br>
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Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.<br>
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Work Location: 2515 S. Congress Ave., Austin<br>
<br>
Criminal, Driving, Education, and Employment Background Check Required.<br>
Physical Exam, Drug Test, Alcohol Test, and Psychological Exam Required<br>
<br>
You must ensure your application accurately reflects your skills and abilities as they relate to the position. Only periods of employment and experience detailed in the &quot;Work Experience&quot; section of the application will be considered in determining which applicants move forward in the selection process, as well as determining pay level for candidate(s) recommended for hire.<br>
<br>
<b>This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.</b></p></div></div></div>

Housekeeper (Night Shift)

JOB
<br>Under limited direction, performs advanced complex clerical and administrative work in a specific subject area. Provides advanced customer service functions and fosters positive public relations. Performs a variety of advanced administrative, analytical, or technical work of a highly specialized nature. Coordinates or performs all functions within a distinct, complex program area. Analyzes, resolves and documents difficult problems by using appropriate and defined methods. Researches operational databases, manuals and electronic files to respond to customers and/or caller inquiries. Coordinates and completes data collection, analysis, reporting, documentation or projects. Supervises and trains clerical subordinates.DISTINGUISHING CHARACTERISTICS: This is the third in a series of three general clerical-related job classifications within the Administrative Support job family. This classification is distinguished from the Office Specialist in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operations to allow more independence in carrying out responsibilities. This classification is distinguished in that incumbents frequently work under their own initiative in performing advanced administrative/support duties and/or providing formalized work leadership. Frequently trains and/or supervises subordinate clerical personnel. The results of assigned projects have direct impact on the accomplishment or establishment of the divisional and/or departmental goals and objectives.
<br><br>
EXAMPLE OF DUTIES
<br>Applies functional knowledge to analyze and respond to matters requiring comprehensive knowledge of department policies and procedures. Performs and conducts research and interpretation of data. Coordinates and completes data collection, analysis, reporting, documentation or projects and other duties to ensure accurate and timely processing or development of required operational needs. Researches operational databases, manuals and electronic files to respond to customers and/or caller inquiries. Compiles information in a self-reporting relational database system and generates monthly workload and performance reports.Coordinates or performs all functions within a distinct, complex program area easily distinguishable from other operations or involving specialized operations that are not readily integrated into other work processes within the department. Performs highly specialized duties in furtherance of department/division mission. Supervises and trains clerical subordinates. Assists in computer training of new employees and general training of volunteers. Provides assistance to others on difficult assignments.Analyzes, resolves and documents difficult problems by using appropriate and defined methods. Authorizes exceptions to policy within defined limits and response time subject to demand for immediate service. Reports to and advises customers, representatives of other counties, law enforcement agencies and businesses. Documents actions taken in response to all inquiries.Acts as primary customer contact for assigned function with outside organizations or other departments. Responds to technical computer system and/or administrative questions and ensures necessary follow up. Responds to requests in person, by mail, and by telephone, based upon the application of established rules and regulations. Provides technical advice and assistance regarding documents required for all types of transactions. Takes initial steps to resolve and/or resolves citizen complaints about division/department. Ensures departmental policies and procedures are followed and statutory requirements are met.Performs various tasks involving processing of forms, letters, data entry/retrieval, equipment maintenance and inventory control. Participates in complex technical administrative projects with staff as directed. Assists with specialized or difficult work activities of subordinates or other staff members. Reviews documents presented for transactions. Prepares forms and determines amount of fee by applying established rules and regulations. Collects fees and provides receipts. May perform duties of Office Specialist. May serve as timekeeper. May perform transcription duties, as required for the generation of autopsy reports and other documents.Performs other job-related duties as assigned.
<br><br>
SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.Work Hours: 8:00 AM to 5:00 PM; Monday through FridayThis position does not have remote work capability; requires working on-site in downtown Austin.Department: SheriffLocation: Austin, TXDrug and Alcohol Test RequiredCriminal, Credit, Driving, Education and Employment Background Check Required.For updates or questions on this position, contact: Monica.Risaliti@traviscountytx.gov

Office Specialist Sr. - Central Records

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p>Want to join a team that does meaningful work serving local communities? Working for the tax office is an opportunity to help provide essential services and resources directly to you and your neighbors here in Travis County. As a tax office employee, you will enjoy competitive pay, a generous retirement plan, and 100% employer-paid medical and life insurance on select plans. We also offer many leave options, including 12 paid holidays per year, up to 8 weeks of paid parental leave, paid personal holidays, and bi-monthly accruals of sick/vacation leave.<br>
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As a Customer Service Representative on our triage team, you will be the first point of contact for all customers visiting the Tax Office. You'll apply your motor vehicle knowledge to customer circumstances and work to resolve their issues. This is an entry-level position that is designed with your development in mind. Travis County also offers education-related incentives, such as tuition reimbursement for courses directly related to advancing your tax office career. Please apply today if any of these aspects sound appealing to you! Bilingual applicants strongly encouraged to apply!</p><p>
Under close supervision, performs moderately complex clerical support tasks involving independent judgment. Performs a variety of work tasks of a specialized nature, including processing registrations, property tax payments, court fines, fees and simple titles. Applies knowledge of tax, court and voter registration policies to customer circumstances and works to resolve customer issues.</p><p><b><br>
DISTINGUISHING CHARACTERISTICS:</b></p><p>
This is the first in a series of three tax-related job classifications within the Administrative Support job family. This classification is distinguished from the Tax Specialist II in that incumbents typically have limited tasking capabilities, do not process complex titles, and require extensive supervision to meet standards. This is an entry-level job classification with a pronounced emphasis on customer service.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Triage and prioritize incoming customer questions and inquiries</li><li>
Monitor and manage ticket queues to ensure timely responses and resolution</li><li>
Assess customer needs to route issues to the appropriate team member</li><li>
Maintain organized tracking of inquiries for efficient follow-up</li><li>
Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law. Applies knowledge to system of court fines and fees to determine necessary method of transaction completion. Analyzes simple tax accounts/court cases and legal documents.</li><li>
Processes registrations, property tax payments, court fines and fees. Determines eligibility and compliance of voter registration applications. Returns incomplete voter registration applications to applicants with explanation of additional information required. Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications. Processes simple titles independently.</li><li>
Records transactions and maintains manual and computerized journal entries. Processes financial reports, including receipts, claims, and disbursements. Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift. Balances tax revenues to tax payments and receipts on a daily basis. Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments.</li><li>
Approves short-term payment arrangements within office guidelines. Reviews delinquent accounts and contacts appropriate party(s) for payment.</li><li>
Maintains effective document, file, and record retrieval system. Maintains accountability for files processed through the system. Enters data from document receipts into automated record system. Compiles information using computer systems. Audits data entry reports and prints final reports for other departments.</li><li>
Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software. Writes and prepares correspondence. Provides direction and information to the public on procedures, forms and regulations. Provides public with file information, in person and by telephone and may act as the primary contact for assigned functions. May perform general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support. May staff service counters, information booth, drive through and lobby areas to assist customers.</li><li>
Performs other job-related duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<div><p><b>Education and Experience:</b><br>
High School diploma or G.E.D. AND four (4) years of increasingly responsible office/clerical experience, including the operation of modern office procedures and computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Must have customer service experience AND a minimum of one (1) year experience in a directly related function;<br>
<br>
OR,<br>
<br>
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.<br>
<br>
<b>Licenses, Registrations, Certifications, or Special Requirements:</b><br>
None required.<br>
<br>
<b>Preferred:</b><br>
Bilingual (English and Spanish)<br>
Negotiation experience.<br>
Call center experience.<br>
Valid Texas Driver's License.<br>
<br>
<b>Knowledge, Skills, and Abilities:</b><br>
<br>
<b>Knowledge of:</b></p><ul><li>
Customer service and resolving customer problems.</li><li>
Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law.</li><li>
Modern office/clerical practices and procedures, and methods.</li><li>
Application of court fines and fees.</li><li>
File management and techniques.</li><li>
Principle and procedures of record keeping.</li><li>
Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.</li><li>
Business letter writing, grammar and punctuation, and report preparation.</li></ul><b>
Skill in:</b><ul><li>
Working with customers, both in person and on the phone.</li><li>
Resolving complex problems.</li><li>
Conducting research and presenting information.</li><li>
Processing financial reports, including receipts, claims, and disbursements.</li><li>
Performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges.</li><li>
Working independently.</li><li>
Analyzing data.</li><li>
Negotiating payment plans.</li><li>
Recording and compiling material for reports.</li><li>
Operating a variety of modern office equipment, including a computer.</li><li>
Both verbal and written communication.</li></ul><b>
Ability to:</b><ul><li>
Resolve customer issues and maintain a production schedule.</li><li>
Compile data and present it in a clear and comprehensive manner.</li><li>
Understand and carry out verbal and written directions.</li><li>
Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Environment &amp; Other Information</b></h2></div>
<div><p>Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.<br>
<br>
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.<br>
<br>
Work Hours: Varies, Part-time, 30 hours.<br>
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Location: 2433 Ridgepoint Dr<br>
<br>
Department: Tax Collector<br>
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Criminal, Driving, Education, and Employment Background Checks Required.<br>
<br>
For updates or questions on this position, contact: Danielle.Moore@traviscountytx.gov<br>
<br>
<b>This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.</b></p></div></div></div>

Customer Service Representative (Motor Vehicle Triage Team)

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p>Under moderate supervision, performs a variety of legal clerical duties in response to actions of the courts. Uses independent judgment interpreting and applying procedures and precedents to specific felony cases. Coordinates and carries out duties involved in assigned causes of action. Performs detailed and complex legal procedures associated with the receipt, review, and filing of court documents. Reviews and analyzes legal documents, indexes documents by applying appropriate category codes and scans documents into electronic imaging systems. Prepares and issues a variety of legal documents. Assesses fees and performs cashier duties. Assists the public and acts as a liaison between the department, courts, other agencies and the public. May function as a Court Clerk II alternate in supporting the court.</p><p><b>
DISTINGUISHING CHARACTERISTICS:</b></p><p>
This is the second in a series of four court clerical-related job classifications within the Administrative Support job family. Incumbents perform duties of moderate complexity. This classification is distinguished from Court Clerk Assistant in that incumbents routinely review the work performed by the Court Clerk Assistant, perform fewer general clerical duties and require greater independent judgment. This classification is distinguished from Court Clerk II in that incumbents do not regularly perform the majority of their work in a court setting and do not function as lead workers or have regular supervisory duties.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Assists and answers questions from the public received in person, by phone or by email regarding the status, disposition, pending actions or other aspects of court cases. Directs customers to the appropriate court clerk. Processes incoming faxes and faxes document confirmation returns. Processes electronically filed documents. Sorts, logs and distributes incoming mail and legal documents. May date-stamp incoming documents. Performs filing duties. Makes copies when appropriate. May provide notary services to public.</li><li>
Serves as liaison or primary point of contact with defendants, plaintiffs, families, judges, court personnel, Constable's Officers, attorneys, County and District Attorney's Office, law enforcement agencies, interested parties, and the general public regarding status, disposition, pending actions of individual cases and parties' actions. Assists public and departments on office policy and procedures. Responds to legal and administrative inquiries. Takes initial steps to resolve citizen complaints and ensures department policies and procedures are met. Provides technical advice and assistance regarding legal documents of all types.</li><li>
May assess fees and fines, receive payments, and perform as cashier for the office on a daily basis. Accepts monies in the form of cash, money orders and cashier checks and issues signed receipts. Conducts cash transactions as payments for warrants including entering credit card transactions and mail payments. Prepares bank deposits. Makes daily and monthly reports to reconcile receipts.</li><li>
Uses scanning software to input case information. Captures images and performs quality assurance. Scans incoming legal documents. Performs quality verification procedures on scanned documents prepared by co-workers. Assesses scanned electronic images for legibility, blank documents and missing records.</li><li>
Works closely with division managers on special projects. Conducts research inquiries in multiple databases. Updates legal files with pertinent information. May coordinate for off-site storage of records. Performs statistical analysis and produces activity reports.</li><li>
Performs other job-related duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<div><p><b>Education and Experience:</b><br>
Associate's degree in Criminal Justice, Public Administration, Business Administration or a directly related field AND two (2) years of responsible clerical experience, including familiarity with legal procedures, terminology, the court system, and customer service;<br>
<br>
OR,<br>
<br>
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.<br>
<br>
<b>Licenses, Registrations, Certifications, or Special Requirements:</b><br>
None required.<br>
<br>
<b>Knowledge, Skills, and Abilities:</b><br>
<br>
<b>Knowledge of:</b></p><ul>
<li>Criminal justice system policies and procedures.
</li><li>Legal terminology, principles, procedures, documents and forms.
</li><li>Office procedures and protocol.
</li><li>Scanning equipment and document control.
</li><li>County Court at Law Systems.
</li><li>Litigation procedures.
</li><li>Appeal process from lower courts.
</li><li>Warrant process.
</li><li>Criminal justice procedures to handle bond forfeiture cases.
</li><li>Business letter writing, grammar and punctuation, and report preparation.
</li><li>May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.</li></ul><b>
Skill in:</b><ul>
<li>Analyzing legal documents.
</li><li>Coordinating the review and processing of legal documents.
</li><li>Calculating and collecting money.
</li><li>Operating two-way radios and other communications devices.
</li><li>Operating a variety of modern office equipment, including a computer.
</li><li>Both verbal and written communication.</li></ul><b>
Ability to:</b><ul>
<li>Interpret and process legal data.
</li><li>Operate complex databases.
</li><li>Work under minimal direction.
</li><li>Make independent decisions based on the requirement of statutes, policies and procedures.
</li><li>Handle high volumes of detail-oriented work and to delegate.
</li><li>Handle multiple tasks simultaneously.
</li><li>Effectively deal with dissatisfied customers.
</li><li>Establish and maintain effective working relationships with County employees and officials, judges, attorneys, representatives of outside agencies, and the general public.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Environment &amp; Other Information</b></h2></div>
<div><p>Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions. Extended periods of time at the computer entering data. Subject to heavy workloads, time schedules, deadlines and office interpersonal management duties, and walking to courtroom and outside walking.<br>
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Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.</p><p><br>
Work Hours: 8 am - 5 pm, Monday-Friday.</p><p>
Location: 501 W. 11th Street, Austin, Texas 78701</p><p>
Department: District Clerk</p><p>
Criminal, Driving, Education, and Employment Background Checks Required.</p><p>
For updates or questions on this position, contact: laura.jimenez@traviscountytx.gov</p><b><br>
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.</b></div></div></div><p></p>

Court Clerk I

JOB
<br><b>Mission:</b> Building a Travis County where ALL people can thrive with dignity and respect.Vision: Travis County will be recognized as the best county in the U.S. for all racial, ethnic, and economic groups.The Administrative Assistant position provides high-level administrative and operational support to a division/department head or elected official. This role is central to ensuring smooth day-to-day operations through strong coordination, communication, and organizational support.Performs a wide range of administrative functions including drafting correspondence and documents, managing calendars and scheduling, maintaining files and records, and preparing reports and spreadsheets. Serves as a key point of contact for internal staff, external agencies, and the public, responding to inquiries and supporting effective communication across the department.Assists with budget preparation and purchasing activities, monitors administrative processes, and helps ensure accuracy in financial and operational tracking. May provide analytical support through data gathering and reporting. Researches and interprets policies, procedures, and regulations to support staff and external stakeholders.Coordinates clerical workflows, supports problem-solving across work units, and may assist in training or overseeing clerical staff to ensure efficient office operations.This is a temporary position with an anticipated end date of 9/30/2025. Distinguishing Characteristics: This is the first in a series of five administrative-related job classifications within the Administrative Support job family. This classification is distinguished from the Administrative Assistant II in that incumbents perform more general administrative duties than the Administrative Assistant II. This classification is characterized by the unique mix of function administrative duties performed.
<br><br>
EXAMPLE OF DUTIES
<br>Performs direct administrative support services for division/department head or elected official, including scheduling and coordinating appointment calendars and attending meetings as required.Receives visitors, answers telephone calls and voice mails, assists the general public, and directs inquiries to the appropriate staff or department.Serves as liaison to staff, outside agencies, and the public, providing information regarding office, work unit, and countywide activities, programs, policies, and procedures.Composes, prepares, processes, formats, and proofreads correspondence, letters, memoranda, reports, court documents, and other materials; manages and responds to departmental emails and communications.Maintains records, mailing lists, and office forms; performs document management functions including copying, faxing, and distribution of materials.Researches and interprets rules, regulations, policies, and procedures; assists in the preparation of spreadsheets, databases, reports, and statistical data.Participates in budget preparation and justification; monitors and maintains fiscal control over expenditures; creates shopping carts, prepares purchase orders, submits direct payments, tracks budget adjustments, and reviews open encumbrances for liquidation.Serves as Department Time Administrator, monitoring time reports in SAP, assisting employees and approvers, reviewing payroll summaries for accuracy, and coordinating payroll certification and submission.Completes and processes personnel and payroll-related forms; maintains personnel files; serves as personnel liaison; assists with onboarding and ensures proper workstation setup for new hires.Performs and monitors purchasing activities and maintains office supply inventory; orders supplies, equipment, and materials as needed.Administers printing and office equipment, including coordinating print shop requests, maintaining printers/copiers, ordering supplies, troubleshooting issues, and coordinating service when necessary.Coordinates meeting logistics, including managing calendars for conference and training rooms, regulating room usage, and assisting with agenda item entries and related documentation.Assists with travel requests and expense report submissions for department employees.Receives, researches, and processes requests for bilingual testing (Berlitz), maintains records of results, and communicates outcomes to appropriate HR liaisons.Coordinates workload of clerical staff, provides training and support, assists in resolving problems and conflicts, and may oversee work of other clerical staff.Manages and enters agenda items into the court/agenda management system (Civic Clerk), and coordinates related supporting documentation and submissions as required.Processes payments and logs transactions into appropriate databases or financial systems to ensure accurate tracking and recordkeeping.Performs other job-related duties as assigned.*
<br><br>
SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 10-20 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.Work Hours: 8 am - 5 pm, Monday-Friday. Location: 700 Lavaca, 9th Floor, Austin, TX 78701Department: Human Resources ManagementCriminal, Driving, Education, and Employment Background Checks Required.For updates or questions on this position, contact: Faidat.Agbaje@traviscountytx.govThis job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Administrative Assistant I (Temporary)

JOB
<br>Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multitasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations?If you answered yes to these questions, a job as a Telecommunications Specialist–9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency, and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response.This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company holidays, and longevity pay. Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.Distinguishing Characteristics: This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.
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EXAMPLE OF DUTIES
<br>Answers incoming emergency (9-1-1) and non-emergency calls.Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls.Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information.Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided.Accesses Language Line to ensure appropriate emergency response.Operates a radio system in accordance with FCC rules and regulations.Dispatches units to various calls for services.Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand.Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry.May interpret maps and other legal location description documents.Obtains appropriate information from calls via 9-1-1 telephone system.Processes information and data in accordance with TCSO policies and legal requirements.May operate a county vehicle for business purposes and under non-emergency conditions.Performs other job-related duties as assigned.
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SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires coverage 24-hours/7-days a week.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.Work Hours: Work Hours Vary, Works some holidays, nights, or weekends. 10-hour shifts24-hour per day operation 7 days per weekLocation: Austin, TX Department: SheriffCriminal Background Check, Credit Check, TCOLE, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment History Check Required.For updates or questions on this position, contact: Lydia.Cairo@traviscountytx.gov

(911 Dispatch) Telecommunications 9-1-1 Specialist

JOB
<br>Represents the CSCD and serves as the liaison between the criminal courts and field probation officers. Collaborates with the Judiciary, prosecutors, and defense attorneys to formulate solutions to complex issues that affect defendants placed on community supervision. Provides alternative recommendations to incarceration and conditions that may be imposed to reduce recidivism, rehabilitate defendants, and increase community safety. Explains policies and procedures that guide then supervision of defendants placed on community supervision. Serves as the first point of contact for defendants placed on community supervision and provides general information regarding community supervision requirements. Testifies in sentencing and revocation hearings. Works independently in the criminal courts and requires limited supervision in the office. Has considerable latitude for the use of initiative and independent judgment.Distinguishing Characteristics: This classification provides court coverage to the County and District criminal courts. It assists in case staffing for field Probation Officers, Judges, prosecutors, and defense attorneys. This classification requires work in multiple facilities. This classification may require a flexible work schedule to meet the needs of the courts and department. This job is distinguishable from other probation officers in that it is considered essential personnel and the incumbent has considerable latitude for the use of initiative and independent judgment.
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EXAMPLE OF DUTIES
<br>Attends court dockets in the mornings and afternoons or virtually as required by the court's schedule.Conducts brief initial interviews with clients, gathering biometric information, explaining conditions of community supervision, and providing reporting instructions to Intake, Diagnostic and Tax Office.Completes Conditions of Community Supervision, Ignition Interlock Orders, Orders Continuing, Orders Amending, and Orders Revoking ensuring the plea agreement and Court's orders are reflected accurately. Completes Felony Court Referrals for felony cases.Completes GPS Checklist, Victim Notification Form, Restitution Sheet, Jail Release card, Probation Assignment form, and sentencing logs when appropriate.Reviews reports, Motions to Revoke/Adjudicate and other legal orders received from field POs ensuring adherence to applicable Statutes, the court's orders and departmental policies and procedures. Identifies problems and plausible solutions. Solicits additional information and takes appropriate action.Retrieves dockets, prepares, and provides updates to judge, prosecutors, defense attorneys on cases pending motions to revoke/adjudicate. Provides information on available resources through the CSCD and alternative recommendations on disposition of motions to revoke/adjudicate.Documents chronos in a clear, concise, and thorough manner to reflect appropriate emphasis on court events. Ensures collateral and collaborative information is documented in CSS clearly and accurately.Maintains and reviews caseload reports for active incarcerated, appeal, and motion for new trial cases and addresses issues appropriately. Maintains ongoing accurate level of supervision on all offenders.Distributes and routes documents to appropriate entities; Tax Office, Bookkeeping, Diagnostic Unit, Intake, Field Units, County and District Clerk and TCSO.Develops the expertise to identify and address the needs of specialized populations. Identifies both specialized programs and caseloads beneficial to different populations. Educates, and endorses, departmental policies, procedures and supervision model to court staff and related officials to assist in addressing criminogenic needs andto facilitate change in behavior and reduce recidivism. Obtains a working knowledge of other agencies practices and procedures to better collaborate and problem-solve.Ensures all money owed by client, as set forth in the conditions of community supervision, is collected and properly recorded.Prepares legal documents and other reports for judges, attorneys and the court system, as required.Conducts urinalysis or other substance abuse screening and assessment tools on clients as required by the court.Provides testimony in court, as required.Assists in the training process for on-boarding Court Probation. May supervise interns and volunteers assigned to the unit.Performs other job-related duties as assigned.
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SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 10-25 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. Subject to client and customer contact for extended periods of time.Subject to short walks in weather elements.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.Work Hours: 8 AM - 5 PM; Monday through Friday.Location: 411 W. 13th St., Austin, TXDepartment: CSCD Adult ProbationCriminal Background Check, Driving Record, Education, and Employment History Check Required.For updates or questions on this position, contact: Antisha.Walley@traviscountytx.gov

Court Probation Officer

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