Qureos Mentor

Travis County

Travis County, Texas, serves as the official government website providing information and services to residents. It offers various resources including applications for assistance, court records, job opportunities, and property tax information. The site also features news updates and details about local events and services available to the community.

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p>The Travis County Law Library seeks an attorney with legal aid experience to improve access to justice for Travis County residents. This position supervises the Law Library Reference Services Program and reference librarians while providing direct legal information to the public. Our patrons are primarily self-represented individuals from lower-income households who come to us needing clear, practical legal information. This role is best suited to an attorney grounded in public service law who can translate civil legal information and procedures into plain, actionable steps</p><p><b>
DISTINGUISHING CHARACTERISTICS:</b></p><p>
This is the third in a series of seven attorney-related job classifications within the Attorneys job family. This classification handles cases and matters that are the least complex and may result in the least serious consequences without supervision and handles cases and matters that are moderately complex and may result in moderately severe consequences with supervision.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Provides direct supervision to reference librarians and ensures that staff are properly trained to perform their duties.</li><li>
As part of the reference team, provides excellent customer service and legal reference to patrons in person and via phone and email. Assists patrons with legal research databases and other Law Library resources.</li><li>
Performs legal research. Searches resources and studies legal records and documents to obtain information applicable to case or issue under consideration.</li><li>
Presents programs, creates research guides and other helpful resources for patrons and Law Library staff, and conducts training on Law Library resources and services.</li><li>
Explains court procedures, filing requirements, deadlines, and next steps in plain language appropriate to patrons with varying literacy levels.</li><li>
Responsible for acquiring new skills and communicating knowledge with staff and patrons. Provides legal information and procedural guidance in high-demand practice areas, including landlord-tenant law (evictions, repairs, deposits), divorce, and family law matters such as custody, child support, and parental rights (SAPCR, termination, modification).</li><li>
Develops and maintains collaborative relationships with coworkers, courts, legal aid providers and community organizations.</li><li>
Collaborates effectively with other programs within the Law Library and with stakeholders to build relationships and resources that improve Reference Services and promote the Law Library.</li><li>
Plans and conducts legal clinics, workshops, and community outreach events in coordination with legal aid organizations, the courts, and community partners.</li><li>
Cultivates a welcoming, respectful atmosphere for patrons and a collegial, collaborative environment for staff.</li><li>
Performs other job-related duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<div><p><b>Education and Experience:</b><br>
J.D./LL.B. from an accredited law school AND three (3) years licensed attorney work experience.<br>
<br>
<b>Licenses, Registrations, Certifications, or Special Requirements:</b><br>
Licensed to practice law in the State of Texas.<br>
<br>
<b>Preferred:
</b><br>
Spanish Fluency<br>
Legal aid, legal services, or public interest law experience<br>
<br>
<b>Knowledge, Skills, and Abilities:</b><br>
<br>
<b>Knowledge of:</b></p><ul><li>
Jurisprudence, criminal and civil law and procedures, including constitutional and statutory law.</li><li>
Federal, State, Local and County applicable laws, rules, regulations and guidelines.</li><li>
Methods and practices of pleading cases and of effective techniques for presentation of cases in court or to effectively present facts and precedents verbally and in writing in law related matters.</li><li>
Policies, practices, procedures and legal terminology related to court system.</li><li>
Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.</li><li>
Business letter writing, grammar and punctuation, and report preparation.</li></ul><b>
Skill in:</b><ul><li>
Problem-solving and decision-making.</li><li>
Analyzing and appraising facts, policies, procedures and legal precedents in area of specialty.</li><li>
Both verbal and written communication, including presentations.</li></ul><b>
Ability to:</b><ul><li>
Conduct legal research and analysis, both manually and electronically.</li><li>
Present facts, precedents and arguments verbally and in writing and apply negotiation skills.</li><li>
Communicate effectively, both verbally and in writing.</li><li>
Work independently.</li><li>
Manage time well and perform multiple tasks, and organize diverse activities.</li><li>
Work well under pressure and exercise tact in trying situations.</li><li>
Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Environment &amp; Other Information</b></h2></div>
<div><p>Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions.<br>
<br>
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.<br>
<br>
Work Hours: Monday - Friday 8 am - 5 pm<br>
<br>
Department: Community Legal Services<br>
<br>
Location: Travis County Law Library, 1700 Guadalupe street, Austin, TX 78701<br>
<br>
Criminal Background Check Required.<br>
<br>
For updates or questions about this posting, contact: lisa.rush@traviscountytx.gov
<br>
<br>
<b>This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.</b></p></div></div></div>

Attorney - Reference Services Supervisor

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p>The Travis County Tax Office is seeking a motivated, organized, and self-directed Executive Assistant to provide high-level, specialized support to the Tax Assessor-Collector. A successful candidate will be capable of advising leadership and problem-solving through research and data analysis and will develop action-oriented strategies to handle special projects. This role is integral in ensuring the efficient operation of a service-oriented and multifaceted public office.<br>
<br>
This is an opportunity to support the Tax Assessor-Collector and her executive team in telling the Tax Office story, coordinating county, community, and government partnerships, managing complex priorities, and contributing to continuous improvement and exceptional public service. The ideal candidate is a skilled communicator with sound judgment, exceptional organizational skills, and a proactive public servant.<br>
<br>
If you thrive in a fast-paced environment, excel at managing and delivering on competing priorities, and enjoy making an impact, we encourage you to apply and become an integral part of a team dedicated to serving the residents of Travis County.</p><p><b>
DISTINGUISHING CHARACTERISTICS:</b></p><p>
This is the fourth in a series of five administrative-related job classifications within the Administrative Support job family. This classification is distinguished from the Administrative Associate in that incumbents provide specific, dedicated support to an Official or Department Head as opposed to broader administrative support to the department or function. This classification is distinguished from the Executive Assistant-Elected Official in that incumbents recommend and advise to the Elected Official, Appointed Official or Department Head. Incumbents in this classification serve as the lead administrative official within their respective offices and perform administrative and office management functions. The major duties performed are administrative in nature and require a moderate degree of independent judgment, discretion, initiative and authority. The results of assigned projects may have direct impact on the achievement of departmental goals and objectives. Policy recommendations may have a regular impact the development of public policy.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Assists with the collection and dissemination of information regarding the office to meet mandates, for educational purposes, and awareness.</li><li>
Organizes and provides logistical support for off-site county, community, and governmental partnership events.</li><li>
Reviews agenda items and prepares or briefs the Official or Department Head on relevant issues. Monitors Commissioners Court meetings and assists in related functions. Coordinates departmental activities by informing all parties involved in proceedings. Prepares resolutions, proclamations, office correspondence and agenda requests. Reviews incoming correspondence and recommends actions that require decisions.</li><li>
Supervises administrative and clerical support staff to include daily work/community assignments, research projects, performance reviews, and other administrative tasks. Prepares or assists in preparing and administering department budget. Handles office transfers and budget amendments. Serves as liaison to Auditor's Office. Processes time sheets, travel vouchers, and purchase orders to ensure that controls and costs are within budget and auditing standards. Prepares office correspondence and departmental memos. Receives office visitors and officials and responds to telephone inquires. May review and resolve problems with contracts, invoices and other official documents prior to official's signature. May coordinate appointments, meetings, and calendars.</li><li>
Organizes, prepares, and represents the Official or Department Head at neighborhood, community, budget, precinct, city/state or other key meetings, and commissioners work sessions, as required. Responds to constituents' needs and updates the Official on issues affecting the County. Responds to constituents seeking information or assistance from the official or department head or County government. May conduct field visits and prepares reports on findings related to projects and activities. May serve as liaison to other governmental and nongovernmental agencies and organizations, and on boards and commissions.</li><li>
Serves as principal advisor to Appointed Official/Department Head on issues of importance. May serve as an advisor to an Elected Official.</li><li>
Proposes, designs and organizes legal, technical or policy development research projects. Coordinates with other offices to execute them. Organizes and implements departmental programs and activities. Performs programmatic and administrative reviews. Coordinates special projects, as required.</li><li>
Performs other job-related duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<div><p><b>Education and Experience:</b><br>
Bachelor's degree in Government, Public Administration, Business Administration or a directly related field AND three (3) years of responsible administrative experience in a service-oriented organization;<br>
<br>
OR,<br>
<br>
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.<br>
<br>
<b>Licenses, Registrations, Certifications, or Special Requirements:
</b><br>
None required.<br>
<br>
<b>Knowledge, Skills, and Abilities:</b><br>
<br>
<b>Knowledge of:</b></p><ul><li>
County governmental policies and procedures.</li><li>
Standard office administration practices and procedures.</li><li>
Specialized subject matter.</li><li>
Personnel rules and procedures.</li><li>
Policies, practices, procedures and terminology of assigned function.</li><li>
Accounting, purchasing and budgeting procedures and techniques.</li><li>
Constituent interests and issues.</li><li>
Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.</li><li>
Business letter writing, grammar and punctuation, and report preparation.</li><li>
May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.</li></ul><b>
Skill in:</b><ul><li>
Conducting research in areas of substantive importance.</li><li>
Maintaining important files and records.</li><li>
Compiling data and writing clear and comprehensive reports and letters.</li><li>
Writing reports, business memos and other documents.</li><li>
Interacting with leading public officials, County employees and the general public.</li><li>
Interpreting policy and applying to situations as they arise.</li><li>
Problem-solving and decision-making.</li><li>
Both verbal and written communication.</li></ul><b>
Ability to:</b><ul><li>
Manage and organize diverse community and County activities.</li><li>
Accurately receive, research, analyze, prioritize, and effectively communicate information.</li><li>
Work independently within broad policy guidelines.</li><li>
Set office priorities and ensure that work is performed in a timely manner.</li><li>
Independently prepare correspondence, memorandums, and other materials.</li><li>
Organize diverse activities.</li><li>
Advise Elected Official or department head in substantive matters.</li><li>
Perform responsible and complex administrative work involving the use of independent judgment.</li><li>
Research, compile, analyze, interpret and prepare a variety of fiscal, statistical and administrative reports.</li><li>
Maintain confidential data and information for executive staff.</li><li>
Assist in monitoring a budget, implementing, and maintaining filing and accounting systems.</li><li>
Establish and maintain effective working relationships with County employees and officials, with representatives of outside private and public organizations, and with the general public.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Environment &amp; Other Information</b></h2></div>
<div><p>Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.<br>
<br>
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.<br>
<br>
Work Hours: 8 am - 5 pm, Monday-Friday.<br>
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Location: 2433 Ridgepoint Dr. Austin TX 78754<br>
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Department: Tax Collector<br>
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Criminal, Driving, Education, and Employment Background Checks Required.<br>
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For updates or questions on this position, contact: Danielle.Moore@traviscountytx.gov<br>
<br>
<b>This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.</b></p></div></div></div>

Executive Assistant

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p>Under moderate supervision, performs a variety of legal clerical duties in response to actions of the courts. Uses independent judgment interpreting and applying procedures and precedents to specific felony cases. Coordinates and carries out duties involved in assigned causes of action. Performs detailed and complex legal procedures associated with the receipt, review, and filing of court documents. Reviews and analyzes legal documents, indexes documents by applying appropriate category codes and scans documents into electronic imaging systems. Prepares and issues a variety of legal documents. Assesses fees and performs cashier duties. Assists the public and acts as a liaison between the department, courts, other agencies and the public. May function as a Court Clerk II alternate in supporting the court.</p><p><b>
DISTINGUISHING CHARACTERISTICS:</b></p><p>
This is the second in a series of four court clerical-related job classifications within the Administrative Support job family. Incumbents perform duties of moderate complexity. This classification is distinguished from Court Clerk Assistant in that incumbents routinely review the work performed by the Court Clerk Assistant, perform fewer general clerical duties and require greater independent judgment. This classification is distinguished from Court Clerk II in that incumbents do not regularly perform the majority of their work in a court setting and do not function as lead workers or have regular supervisory duties.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Assists and answers questions from the public received in person, by phone or by email regarding the status, disposition, pending actions or other aspects of court cases. Directs customers to the appropriate court clerk. Processes incoming faxes and faxes document confirmation returns. Processes electronically filed documents. Sorts, logs and distributes incoming mail and legal documents. May date-stamp incoming documents. Performs filing duties. Makes copies when appropriate. May provide notary services to public.</li><li>
Serves as liaison or primary point of contact with defendants, plaintiffs, families, judges, court personnel, Constable's Officers, attorneys, County and District Attorney's Office, law enforcement agencies, interested parties, and the general public regarding status, disposition, pending actions of individual cases and parties' actions. Assists public and departments on office policy and procedures. Responds to legal and administrative inquiries. Takes initial steps to resolve citizen complaints and ensures department policies and procedures are met. Provides technical advice and assistance regarding legal documents of all types.</li><li>
May assess fees and fines, receive payments, and perform as cashier for the office on a daily basis. Accepts monies in the form of cash, money orders and cashier checks and issues signed receipts. Conducts cash transactions as payments for warrants including entering credit card transactions and mail payments. Prepares bank deposits. Makes daily and monthly reports to reconcile receipts.</li><li>
Uses scanning software to input case information. Captures images and performs quality assurance. Scans incoming legal documents. Performs quality verification procedures on scanned documents prepared by co-workers. Assesses scanned electronic images for legibility, blank documents and missing records.</li><li>
Works closely with division managers on special projects. Conducts research inquiries in multiple databases. Updates legal files with pertinent information. May coordinate for off-site storage of records. Performs statistical analysis and produces activity reports.</li><li>
Performs other job-related duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<div><p><b>Education and Experience:</b><br>
Associate's degree in Criminal Justice, Public Administration, Business Administration or a directly related field AND two (2) years of responsible clerical experience, including familiarity with legal procedures, terminology, the court system, and customer service;<br>
<br>
OR,<br>
<br>
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.<br>
<br>
<b>Licenses, Registrations, Certifications, or Special Requirements:</b><br>
None required.<br>
<br>
<b>Knowledge, Skills, and Abilities:</b><br>
<br>
<b>Knowledge of:</b></p><ul>
<li>Criminal justice system policies and procedures.
</li><li>Legal terminology, principles, procedures, documents and forms.
</li><li>Office procedures and protocol.
</li><li>Scanning equipment and document control.
</li><li>County Court at Law Systems.
</li><li>Litigation procedures.
</li><li>Appeal process from lower courts.
</li><li>Warrant process.
</li><li>Criminal justice procedures to handle bond forfeiture cases.
</li><li>Business letter writing, grammar and punctuation, and report preparation.
</li><li>May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.</li></ul><b>
Skill in:</b><ul>
<li>Analyzing legal documents.
</li><li>Coordinating the review and processing of legal documents.
</li><li>Calculating and collecting money.
</li><li>Operating two-way radios and other communications devices.
</li><li>Operating a variety of modern office equipment, including a computer.
</li><li>Both verbal and written communication.</li></ul><b>
Ability to:</b><ul>
<li>Interpret and process legal data.
</li><li>Operate complex databases.
</li><li>Work under minimal direction.
</li><li>Make independent decisions based on the requirement of statutes, policies and procedures.
</li><li>Handle high volumes of detail-oriented work and to delegate.
</li><li>Handle multiple tasks simultaneously.
</li><li>Effectively deal with dissatisfied customers.
</li><li>Establish and maintain effective working relationships with County employees and officials, judges, attorneys, representatives of outside agencies, and the general public.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Environment &amp; Other Information</b></h2></div>
<div><p>Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions. Extended periods of time at the computer entering data. Subject to heavy workloads, time schedules, deadlines and office interpersonal management duties, and walking to courtroom and outside walking.<br>
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Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.</p><p><br>
Work Hours: 8 am - 5 pm, Monday-Friday.</p><p>
Location: 501 W. 11th Street, Austin, Texas 78701</p><p>
Department: District Clerk</p><p>
Criminal, Driving, Education, and Employment Background Checks Required.</p><p>
For updates or questions on this position, contact: laura.jimenez@traviscountytx.gov</p><b><br>
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.</b></div></div></div><p></p>

Court Clerk I

JOB
<br><b>Mission:</b> Building a Travis County where ALL people can thrive with dignity and respect.Vision: Travis County will be recognized as the best county in the U.S. for all racial, ethnic, and economic groups.The Administrative Assistant position provides high-level administrative and operational support to a division/department head or elected official. This role is central to ensuring smooth day-to-day operations through strong coordination, communication, and organizational support.Performs a wide range of administrative functions including drafting correspondence and documents, managing calendars and scheduling, maintaining files and records, and preparing reports and spreadsheets. Serves as a key point of contact for internal staff, external agencies, and the public, responding to inquiries and supporting effective communication across the department.Assists with budget preparation and purchasing activities, monitors administrative processes, and helps ensure accuracy in financial and operational tracking. May provide analytical support through data gathering and reporting. Researches and interprets policies, procedures, and regulations to support staff and external stakeholders.Coordinates clerical workflows, supports problem-solving across work units, and may assist in training or overseeing clerical staff to ensure efficient office operations.This is a temporary position with an anticipated end date of 9/30/2025. Distinguishing Characteristics: This is the first in a series of five administrative-related job classifications within the Administrative Support job family. This classification is distinguished from the Administrative Assistant II in that incumbents perform more general administrative duties than the Administrative Assistant II. This classification is characterized by the unique mix of function administrative duties performed.
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EXAMPLE OF DUTIES
<br>Performs direct administrative support services for division/department head or elected official, including scheduling and coordinating appointment calendars and attending meetings as required.Receives visitors, answers telephone calls and voice mails, assists the general public, and directs inquiries to the appropriate staff or department.Serves as liaison to staff, outside agencies, and the public, providing information regarding office, work unit, and countywide activities, programs, policies, and procedures.Composes, prepares, processes, formats, and proofreads correspondence, letters, memoranda, reports, court documents, and other materials; manages and responds to departmental emails and communications.Maintains records, mailing lists, and office forms; performs document management functions including copying, faxing, and distribution of materials.Researches and interprets rules, regulations, policies, and procedures; assists in the preparation of spreadsheets, databases, reports, and statistical data.Participates in budget preparation and justification; monitors and maintains fiscal control over expenditures; creates shopping carts, prepares purchase orders, submits direct payments, tracks budget adjustments, and reviews open encumbrances for liquidation.Serves as Department Time Administrator, monitoring time reports in SAP, assisting employees and approvers, reviewing payroll summaries for accuracy, and coordinating payroll certification and submission.Completes and processes personnel and payroll-related forms; maintains personnel files; serves as personnel liaison; assists with onboarding and ensures proper workstation setup for new hires.Performs and monitors purchasing activities and maintains office supply inventory; orders supplies, equipment, and materials as needed.Administers printing and office equipment, including coordinating print shop requests, maintaining printers/copiers, ordering supplies, troubleshooting issues, and coordinating service when necessary.Coordinates meeting logistics, including managing calendars for conference and training rooms, regulating room usage, and assisting with agenda item entries and related documentation.Assists with travel requests and expense report submissions for department employees.Receives, researches, and processes requests for bilingual testing (Berlitz), maintains records of results, and communicates outcomes to appropriate HR liaisons.Coordinates workload of clerical staff, provides training and support, assists in resolving problems and conflicts, and may oversee work of other clerical staff.Manages and enters agenda items into the court/agenda management system (Civic Clerk), and coordinates related supporting documentation and submissions as required.Processes payments and logs transactions into appropriate databases or financial systems to ensure accurate tracking and recordkeeping.Performs other job-related duties as assigned.*
<br><br>
SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 10-20 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.Work Hours: 8 am - 5 pm, Monday-Friday. Location: 700 Lavaca, 9th Floor, Austin, TX 78701Department: Human Resources ManagementCriminal, Driving, Education, and Employment Background Checks Required.For updates or questions on this position, contact: Faidat.Agbaje@traviscountytx.govThis job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Administrative Assistant I (Temporary)

JOB
<br>Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multitasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations?If you answered yes to these questions, a job as a Telecommunications Specialist–9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency, and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response.This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company holidays, and longevity pay. Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.Distinguishing Characteristics: This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.
<br><br>
EXAMPLE OF DUTIES
<br>Answers incoming emergency (9-1-1) and non-emergency calls.Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls.Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information.Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided.Accesses Language Line to ensure appropriate emergency response.Operates a radio system in accordance with FCC rules and regulations.Dispatches units to various calls for services.Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand.Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry.May interpret maps and other legal location description documents.Obtains appropriate information from calls via 9-1-1 telephone system.Processes information and data in accordance with TCSO policies and legal requirements.May operate a county vehicle for business purposes and under non-emergency conditions.Performs other job-related duties as assigned.
<br><br>
SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires coverage 24-hours/7-days a week.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.Work Hours: Work Hours Vary, Works some holidays, nights, or weekends. 10-hour shifts24-hour per day operation 7 days per weekLocation: Austin, TX Department: SheriffCriminal Background Check, Credit Check, TCOLE, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment History Check Required.For updates or questions on this position, contact: Lydia.Cairo@traviscountytx.gov

(911 Dispatch) Telecommunications 9-1-1 Specialist

JOB
<br>Represents the CSCD and serves as the liaison between the criminal courts and field probation officers. Collaborates with the Judiciary, prosecutors, and defense attorneys to formulate solutions to complex issues that affect defendants placed on community supervision. Provides alternative recommendations to incarceration and conditions that may be imposed to reduce recidivism, rehabilitate defendants, and increase community safety. Explains policies and procedures that guide then supervision of defendants placed on community supervision. Serves as the first point of contact for defendants placed on community supervision and provides general information regarding community supervision requirements. Testifies in sentencing and revocation hearings. Works independently in the criminal courts and requires limited supervision in the office. Has considerable latitude for the use of initiative and independent judgment.Distinguishing Characteristics: This classification provides court coverage to the County and District criminal courts. It assists in case staffing for field Probation Officers, Judges, prosecutors, and defense attorneys. This classification requires work in multiple facilities. This classification may require a flexible work schedule to meet the needs of the courts and department. This job is distinguishable from other probation officers in that it is considered essential personnel and the incumbent has considerable latitude for the use of initiative and independent judgment.
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EXAMPLE OF DUTIES
<br>Attends court dockets in the mornings and afternoons or virtually as required by the court's schedule.Conducts brief initial interviews with clients, gathering biometric information, explaining conditions of community supervision, and providing reporting instructions to Intake, Diagnostic and Tax Office.Completes Conditions of Community Supervision, Ignition Interlock Orders, Orders Continuing, Orders Amending, and Orders Revoking ensuring the plea agreement and Court's orders are reflected accurately. Completes Felony Court Referrals for felony cases.Completes GPS Checklist, Victim Notification Form, Restitution Sheet, Jail Release card, Probation Assignment form, and sentencing logs when appropriate.Reviews reports, Motions to Revoke/Adjudicate and other legal orders received from field POs ensuring adherence to applicable Statutes, the court's orders and departmental policies and procedures. Identifies problems and plausible solutions. Solicits additional information and takes appropriate action.Retrieves dockets, prepares, and provides updates to judge, prosecutors, defense attorneys on cases pending motions to revoke/adjudicate. Provides information on available resources through the CSCD and alternative recommendations on disposition of motions to revoke/adjudicate.Documents chronos in a clear, concise, and thorough manner to reflect appropriate emphasis on court events. Ensures collateral and collaborative information is documented in CSS clearly and accurately.Maintains and reviews caseload reports for active incarcerated, appeal, and motion for new trial cases and addresses issues appropriately. Maintains ongoing accurate level of supervision on all offenders.Distributes and routes documents to appropriate entities; Tax Office, Bookkeeping, Diagnostic Unit, Intake, Field Units, County and District Clerk and TCSO.Develops the expertise to identify and address the needs of specialized populations. Identifies both specialized programs and caseloads beneficial to different populations. Educates, and endorses, departmental policies, procedures and supervision model to court staff and related officials to assist in addressing criminogenic needs andto facilitate change in behavior and reduce recidivism. Obtains a working knowledge of other agencies practices and procedures to better collaborate and problem-solve.Ensures all money owed by client, as set forth in the conditions of community supervision, is collected and properly recorded.Prepares legal documents and other reports for judges, attorneys and the court system, as required.Conducts urinalysis or other substance abuse screening and assessment tools on clients as required by the court.Provides testimony in court, as required.Assists in the training process for on-boarding Court Probation. May supervise interns and volunteers assigned to the unit.Performs other job-related duties as assigned.
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SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 10-25 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. Subject to client and customer contact for extended periods of time.Subject to short walks in weather elements.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.Work Hours: 8 AM - 5 PM; Monday through Friday.Location: 411 W. 13th St., Austin, TXDepartment: CSCD Adult ProbationCriminal Background Check, Driving Record, Education, and Employment History Check Required.For updates or questions on this position, contact: Antisha.Walley@traviscountytx.gov

Court Probation Officer

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