Qureos Mentor

Trego/Dugan Aviation

<div></div><div>GENERAL PURPOSE OF JOB:
The work of the Ramp Manager includes directing supervisory personnel within assigned functional areas which is Ramp Services; overseeing and advising on staffing requirements; monitor discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site specific security plan and ensure that all staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Required Skills: 
<ul><li>
Ability to read, analyze, and interpret Trego-Dugan Employee Handbook, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.</li><li>
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.</li><li>
Ability to write reports, business correspondence, and procedure manuals.</li><li>
Ability to effectively present information and respond to questions from groups or managers, clients, and customers.</li><li>
Ability to define problems, collect data, establish facts, and draw valid conclusions.</li><li>
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li>
Ability to lift 70 lbs.</li><li>
Ability to operate equipment and hold necessary licensing (if applicable).</li><li>
Ability to perform specific responsibilities related to your shift.</li><li>
Reports to work on a regular and timely basis.</li></ul> 
REQUIRED EXPERIENCE
Two to five years previous management/specialist supervisory experience in ramp service duties. Independent judgment and decision making skills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal
computer software helpful. Airline ramp services experience. College degree or equivalent experience. Ability to read, write, fluently speak and understand the English language.
ESSENTIAL DUTIES AND RESPONSIBILITES: 
<ul><li>
Plans, organizes, directs, and participates in the Ramp/Ground Service operations for both contracted commercial flights and charter aircraft. Ramp operations include, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.</li><li>
Directs and trains assigned Ground Operations Agents. Training includes new employee training and on-going in- service training, including monthly compliance and yearly safety training. Maintains required training records.</li><li>
Implements departmental policy as directed for Ramp/Ground Service operations. Advises the Lead Agents on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.</li><li>
Coordinates Ground Operation/Ramp Service activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.</li><li>
Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times.</li><li>
Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.</li><li>
Maintains emergency checklists and supplies.</li><li>
Prepares and submits verbal and written reports related to ground service activities and Ground Operation Agents as required.</li><li>
Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.</li><li>
MUST BE AVAILABLE TO WORK VARIOUS SHIFTS INCLUDING SWING AND GRAVEYARD SHIFTS PLUS WEEKENDS AND HOLIDAYS</li></ul> 
COMPETENCY/BEHAVIORAL REQUIREMENTS: 
<ul><li>
Direct and participate in the work of daily Ground Operations/Ramp Service activities;</li><li>
Prepare timely written and verbal reports, training demonstrations, etc.;</li><li>
Follow oral and written instructions;</li><li>
Communicate effectively both verbally and in writing;</li><li>
Deal effectively and courteously with co-workers and customers;</li><li>
Exercise sound, independent judgment;</li><li>
Analyze situations and problems with a results-oriented focus;</li><li>
Resolve conflict effectively;</li><li>
Identify and evaluate solutions, and effectively implement determined action;</li><li>
Approach problem-solving creatively and with a team orientation;</li><li>
Present an overall professional image;</li><li>
Perform the essential functions of the job without posing a threat to the health and safety of others;</li><li>
Model and promote acceptance and respect for differences among employees;</li><li>
Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client&rsquo;s goals and objectives.</li><li>
Be pleasant with others on the job and display a good-natured, cooperative attitude</li><li>
Be reliable, responsible, and dependable, and fulfill obligations.</li><li>
Attention to Detail</li><li>
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations</li><li>
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace</li><li>
Willingness to take on responsibilities and challenges</li><li>
Be sensitive to others' needs and feelings and be understanding and helpful on the job</li><li>
Develop one's own ways of doing things abiding by to TDA/Airline&rsquo;s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done</li><li>
Be persistent in the face of obstacles</li></ul><h1 class="jobSectionHeader"> 
PHYSICAL DEMANDS:</h1>
Must be able to carry 70-pound suitcase from the floor carry 70-pound suitcase in front of you with both hands for a distance; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.<h1 class="jobSectionHeader">
WORK ENVIRONMENT:</h1>
Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.<h1 class="jobSectionHeader">
OTHER REQUIREMENTS AND QUALIFICATIONS:</h1>
Education, Experience and Training: Requires 2-5 years of experience in the aviation industry. At least 6 months of the experience must be equivalent to an Airline Service Agent to include Ramp Services support. Must receive initial/ advanced Ramp Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives &amp; the procedures affecting Ramp Services.
Licensing/Certification: Must possess a valid Driver&rsquo;s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.
Miscellaneous Requirements: Must have a strong working knowledge of the Microsoft suite and proficient with computer. Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.
Subject to emergency call-in.</div>

Airline Ramp Manager, PIT

<div>Shift availability ( hours will change in May )
Hiring for all shifts - you must be able to work the hours you are hired for. 
Current shifts:
~ AM 3:45 AM - 11:45 AM
( From May 4:00 AM - 11:00 AM )
~ MID 11:30 AM - 6:30 PM
( From May 10:00 AM - 4:00 PM )
~ PM 5:30 PM - 1:30 AM
( From May 3:00 PM - 9:00 PM ) 
Starting in May
~ NT 8:00 PM - 3:00 AM 
You must be able to work the hours you are hired for.<div></div><div> 
Trego Dugan Aviation is hiring at VPS, Destin-Fort Walton Beach Airport. This is outdoor work, perfect for those looking for PT job with a little adventure.<div><div><div><div> 
General Purpose of Job:
The Ramp Service Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircrafts, operation of ground service equipment (GSE), meeting arriving flights and servicing departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other assigned duties.
Essential Duties and Responsibilities:<ul><li>
Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary, and aircraft cleaning activities.</li><li>
Move luggage and comail of various weights and dimensions to and from aircraft and airport luggage receiving area.</li><li>
Load and unload baggage, luggage, and comail.</li><li>
Operate ground equipment, including tugs and belt loaders.</li><li>
Marshal aircraft to and from gates.</li><li>
Provide proper handling of baggage requiring special care.</li><li>
Service aircraft lavatories.</li><li>
Perform aircraft interior cleaning.</li><li>
Responsible for aircraft security searches and commissary security searches.</li><li>
Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.</li><li>
Follow safety regulations, which include the proper use of ground equipment and wearing proper safety items.</li><li>
Able to communicate using a two-way radio.</li></ul> 
Competency/Behavioral Requirements:<ul><li>
Be pleasant with others on the job and display a good-natured, cooperative attitude</li><li>
Be reliable, responsible, and dependable, and fulfill obligations.</li><li>
Attention to Detail</li><li>
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations</li><li>
Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative), and to considerable variety in the workplace</li><li>
Willingness to take on responsibilities and challenges</li><li>
Be sensitive to others' needs and feelings and be understanding and helpful on the job</li><li>
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done</li></ul>
Physical Demands:
Must be able to work in a high-pressure environment. Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: No experience necessary, will train
Knowledge: Basic computer skills
 Must be at least 18 years old.
Must have a valid driver&rsquo;s license
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Attend and successfully complete the required training
Read and write English.
MUST be able to work a flexible schedule, including nights, weekends, and holidays.</div></div></div></div></div></div>

Airline Ramp Service Agent

<div>Shift availability ( hours will change in May )
Hiring for all shifts - you must be able to work the hours you are hired for. 
Current shifts:
~ AM 3:45 AM - 11:45 AM
( From May 4:00 AM - 11:00 AM )
~ MID 11:30 AM - 6:30 PM
( From May 10:00 AM - 4:00 PM )
~ PM 5:30 PM - 1:30 AM
( From May 3:00 PM - 9:00 PM ) 
Starting in May
~ NT 8:00 PM - 3:00 AM 
You must be able to work the hours you are hired for.<div><div> 
Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach Airport<ul><li>
Starting wage $17.00 per hour</li><li>
Flight Benefits</li><li>
Paid Time Off</li><li>
Must have a valid driver's license.</li><li>
Must pass a 10-year background check and pre-employment drug test.</li><li>
Available to work nights, weekends, and holidays</li><li>
Must be able to complete required training.</li></ul> 
General Purpose of Job :
Passenger Service Agent
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Ad hoc assignments as requested by the Lead or Supervisor
Completing sales reports
Excellent communication skills
Able to read and write English, bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
Must be well groomed.
Other duties as assigned.
Competency/Behavioral Requirements:
Be pleasant with others on the job and display a good-natured, cooperative attitude.
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace.
Willingness to take on responsibilities and challenges.
Be sensitive to others' needs and feelings and be understanding and helpful on the job.
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
Physical Demands:
Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
Knowledge: Possess basic computer skills with the ability to type 25 wpm
Must be at least 18 years old.
Must have a valid driver&rsquo;s license.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Attend and successfully complete required training.
Read and write English.
MUST be able to work a flexible schedule including nights, weekends and holidays.</div></div></div>

Airline Customer Service Agent

<div></div><div>Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
Number of weekly hours may increase or decrease due to seasonal flight changes.<div><div>
General Purpose of Job:
Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.
Essential Duties and Responsibilities:<ul><li>
Plans, organizes, directs, and participates in the Customer Service and Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.</li><li>
Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records.</li><li>
Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.</li><li>
Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.</li><li>
Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times.</li><li>
Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.</li><li>
Maintains emergency checklists and supplies.</li><li>
Prepares and submits verbal and written reports related to service activities and Agents as required.</li><li>
Updates Multi-User Flight Information Display System (MUFIDS) as required.</li><li>
Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages.</li><li>
Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.</li></ul>
Competency/Behavioral Requirements:<ul><li>
Direct and participate in the work of daily operations activities</li><li>
Prepare timely written and verbal reports, training demonstrations, etc.</li><li>
Follow oral and written instructions</li><li>
Communicate effectively both verbally and in writing</li><li>
Deal effectively and courteously with co-workers and customers</li><li>
Exercise sound, independent judgment</li><li>
Analyze situations and problems with a results-oriented focus</li><li>
Resolve conflict effectively</li><li>
Identify and evaluate solutions, and effectively implement determined action</li><li>
Approach problem-solving creatively and with a team orientation</li><li>
Present an overall professional image</li><li>
Perform the essential functions of the job without posing a threat to the health and safety of others</li><li>
Model and promote acceptance and respect for differences among employees</li><li>
Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA client&rsquo;s goals and objectives.</li><li>
Be pleasant with others on the job and display a good-natured, cooperative attitude</li><li>
Be reliable, responsible, and dependable, and fulfill obligations.</li><li>
Attention to Detail</li><li>
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations</li><li>
Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace</li><li>
Willingness to take on responsibilities and challenges</li><li>
Be sensitive to others' needs and feelings and be understanding and helpful on the job</li><li>
Develop one's own way of doing things abiding by TDA/Airline&rsquo;s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done</li><li>
Be persistent in the face of obstacles</li></ul>
Physical Demands:
Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time.
Work Environment:
Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.
Education, Experience and Training:
Requires one year of experience in the aviation industry. At least 6 months of your experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period.
Knowledge:
Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives &amp; the procedures affecting operations as well as general procedures for passenger processing and baggage transfers.
Licensing/Certification:
Must possess a valid Driver&rsquo;s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.
Miscellaneous Requirements:
Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.</div></div></div>

Airline Customer Service Supervisor

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. Position will serve as the Passenger Service Supervisor representing Frontier Airlines. General Purpose of Job: Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and Responsibilities: Plans, organizes, directs, and participates in the Customer Service and Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups. Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to service activities and Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties. Competency/Behavioral Requirements: Direct and participate in the work of daily operations activities Prepare timely written and verbal reports, training demonstrations, etc. Follow oral and written instructions Communicate effectively both verbally and in writing Deal effectively and courteously with co-workers and customers Exercise sound, independent judgment Analyze situations and problems with a results-oriented focus Resolve conflict effectively Identify and evaluate solutions, and effectively implement determined action Approach problem-solving creatively and with a team orientation Present an overall professional image Perform the essential functions of the job without posing a threat to the health and safety of others Model and promote acceptance and respect for differences among employees Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA client&rsquo;s goals and objectives. Be pleasant with others on the job and display a good-natured, cooperative attitude Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace Willingness to take on responsibilities and challenges Be sensitive to others' needs and feelings and be understanding and helpful on the job Develop one's own way of doing things abiding by TDA/Airline&rsquo;s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done Be persistent in the face of obstacles Physical Demands: Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. Education, Experience and Training: Requires one year of experience in the aviation industry. At least 6 months of your experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives &amp; the procedures affecting operations as well as general procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver&rsquo;s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training. Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.

Airline Supervisor, Passenger Service Operations FLL

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. General Purpose of Job: Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and Responsibilities: Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft cleaning, lavatory services, and aircraft power unit hookups. Direct and train assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for operations. Advises the General Manager and Regional Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is always maintained in good working order. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to service activities and Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties. Competency/Behavioral Requirements: Direct and participate in the work of daily operations activities. Prepare timely written and verbal reports, training demonstrations, etc.; Follow oral and written instructions. Communicate effectively both verbally and in writing. Deal effectively and courteously with co-workers and customers; Exercise sound, independent judgment; Analyze situations and problems with a results-oriented focus; Resolve conflict effectively; Identify and evaluate solutions, and effectively implement determined action; Approach problem-solving creatively and with a team orientation; Present an overall professional image; Perform the essential functions of the job without posing a threat to the health and safety of others; Model and promote acceptance and respect for differences among employees; Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client&rsquo;s goals and objectives; Be pleasant with others on the job and display a good-natured, cooperative attitude; Be reliable, responsible, and dependable, and fulfill obligations; Attention to detail is a must; Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations; Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace; Willingness to take on responsibilities and challenges; Be sensitive to others' needs and feelings and be understanding and helpful on the job; Develop one's own ways of doing things abiding by to TDA/Airline&rsquo;s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done; Be persistent in the face of obstacles; Physical Demands: Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift, and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt, must be able to respond to audio transmitted information or alarms, must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights, may be subject to standing for long periods of time. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. Education, Experience and Training: Highly sought 1-year of experience in the aviation industry. Highly sought 6 months of experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives &amp; the procedures affecting operations as well as general procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver&rsquo;s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training. Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.

Airline Ramp Supervisor, FLL

General Purpose of the Position The Station Training Instructor &ndash; Ramp Service is responsible for conducting initial and recurrent training for all below-wing operations at the station. Training responsibilities include ramp operations, safety, security, ACAA compliance, weight and balance, aircraft appearance, and ground service equipment (GSE) operations. This role supports operational compliance with company, airline, and regulatory standards and is cross-utilized in all below-wing operational functions. Essential Duties and Responsibilities Facilitate initial and recurrent training for all below-wing operational functions within the station. Evaluate and oversee ramp procedures to ensure compliance with safety standards, company policies, and airline requirements. Create, maintain, and manage training records in accordance with company, airline, and FAA regulations. Conduct training on Ground Service Equipment (GSE), including all motorized ramp equipment. Deliver training on ground operations topics, including Hazardous Materials (HazMat) recognition, security procedures, ACAA compliance, and safety programs. Train employees on airline-specific policies, procedures, and operational standards related to ramp service. Support the Training Department in achieving corporate and departmental goals. Assist in improving training programs and operational performance across the station. Support station operations training initiatives and special projects as assigned. Provide operational assistance to the station when training classes are not in session. Communicate effectively, both verbally and in writing, with trainees, team members, and management. Perform additional duties as assigned by the Station Manager. Minimum Requirements Must successfully pass a ten (10) year background check. Must successfully complete a pre-employment drug screening. Must be legally authorized to work in the United States in accordance with the Immigration Reform and Control Act of 1986. Competency and Behavioral Expectations Successful candidates will demonstrate: A positive, cooperative, and professional attitude toward coworkers and customers. Reliability, accountability, and dependability in completing assigned responsibilities. Strong attention to detail and commitment to safety and operational compliance. The ability to remain calm and professional in high-pressure environments. Adaptability and openness to feedback and operational changes. Initiative and the ability to work independently with minimal supervision. Strong teamwork and sensitivity to the needs of colleagues and customers. Persistence and problem-solving abilities when faced with operational challenges. Willingness to take on new responsibilities and challenges. Physical Requirements The physical demands described here are representative of those required to successfully perform the essential functions of this position. Must be able to lift and carry up to 70 pounds. Must be able to lift a 70-pound suitcase from the floor to a height of 18 inches. Must be able to carry a 70-pound suitcase up to 25 feet. Ability to perform repetitive physical tasks including bending, squatting, kneeling, crawling, twisting, and lifting. Ability to stand for extended periods, up to four hours at a time. Must possess sufficient vision, mobility, and dexterity to safely perform job duties. Work Environment This position operates within an airport ramp environment, both indoors and outdoors. Regular exposure to high noise levels typical of ramp and aircraft operations. Exposure to outdoor weather conditions, including extreme temperatures, wind, rain, and snow. Exposure to aircraft ramp operations, including winter operations and ground de-icing activities. Personal protective equipment (PPE), including hearing and visibility protection, will be provided as required. Employees must be willing to work flexible schedules, including nights, weekends, and holidays. Travel Requirements Occasional travel may be required for: Company training events Industry conferences Operational support at other stations Travel may include day trips, overnight stays, or multi-day assignments. Education, Experience, and Qualifications Education High School Diploma or equivalent required College coursework preferred Experience Minimum 2&ndash;5 years of ramp operations experience, or equivalent training and education Minimum 1 year of experience as a Ramp Lead, Supervisor, or equivalent leadership role Previous experience as a ground operations agent with the ability to teach ramp operational skills Knowledge and Skills Working knowledge of PC computers and Microsoft Office programs, including Word, Excel, and PowerPoint Strong understanding of airline policies, procedures, and ramp operational standards Familiarity with ground operations training, safety procedures, and regulatory compliance The employee's signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Signature: ___________________

Airline Ramp Station Training Instructor

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