Qureos Mentor

Trendyol Group

<div>
 
 
 About The Role
 
 
 
 As a
 
 Seller Operations Professional
 
 , you will play a key role in ensuring smooth collaboration between our sellers and internal teams. Your daily work will focus on monitoring operational algorithms, identifying potential seller issues, and providing timely solutions. You will support key accounts through proactive communication, training, and follow-ups, while also gathering feedback to improve processes. On a monthly basis, you will analyze seller performance, share results, and encourage adoption of value-adding processes such as fast delivery programs. This role requires strong coordination, problem-solving skills, and the ability to build lasting relationships with sellers.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Coordinate with sellers to ensure customer orders are delivered on time and in full.
 </li>
 <li>
 Work closely with sellers and internal teams on product procurement and availability.
 </li>
 <li>
 Manage daily operational processes and maintain clear communication with sellers.
 </li>
 <li>
 Visit and train sellers on-site to improve operational standards and practices.
 </li>
 <li>
 Prepare and share operational quality metrics and performance reports.
 </li>
 <li>
 Monitor seller performance, follow up on improvement areas, and lead related projects.
 </li>
 <li>
 Support the coordination and implementation of operational processes in new countries.
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Management, or a related field.
 </li>
 <li>
 Extensive experience in supplier or seller management.
 </li>
 <li>
 Strong command of MS Office, especially Excel.
 </li>
 <li>
 A data-driven mindset with strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and collaboration skills; proven team player.
 </li>
 <li>
 Fluency in English and Arabic communication, both written and verbal.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Hybrid working model with flexibility:
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 </li>
 <li>
 
 Customisable FlexBenefits budget
 
 : Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 </li>
 <li>
 
 Well-being support:
 
 Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
 </li>
 <li>
 
 Personalised training allowance and learning opportunities:
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 </li>
 <li>
 
 Responsibility from day one
 
 : Take full ownership from the start in a culture where every voice is heard and valued.
 </li>
 <li>
 
 A diverse, international team
 
 : Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 </li>
 <li>
 
 Opportunities to grow with the best
 
 : Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 </li>
 <li>
 
 Meaningful connections beyond tasks
 
 : Be part of team rituals, events, and social activities that help us stay connected and inspired.
 </li>
 </ul>
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply today, we look forward to taking the next step with you.
 
 
 
 
 
 Want to get to know the team better first? Explore our careers page, LinkedIn, and YouTube channel to learn more about #LifeatTrendyol and how we work.
 
</div>

Seller Operations Professional

<div>
 
 
 About the Team
 
 
 
 At Trendyol
 
 Finance
 
 , we drive financial clarity, sustainability, and smart decision-making at every level of the business.
 
 
 As a strategic partner to commercial teams, we bridge data with action&mdash;ensuring efficiency, compliance, and long-term value creation.
 
 
 From budgeting to forecasting, we turn numbers into insights that shape Trendyol&rsquo;s growth journey in a fast-moving ecosystem.
 
 
 
 
 
 
 About the Role
 
 
 
 In this role, you will be responsible for managing the full contract lifecycle, from drafting and negotiation to execution, compliance, and renewal, while ensuring alignment with company policies, legal requirements, and best practices. Working closely with legal, risk, and procurement teams, you will develop governance models, create insightful reports and dashboards, and monitor key performance metrics to drive efficiency, mitigate risks, and support strategic business objectives.
 
 
 
 
 
 
 What We're Looking For
 
 
 <ul>
 <li>
 Collaborate with relevant parties to prepare, review and revise contracts,
 </li>
 <li>
 Monitor the life cycle of existing contracts - from drafting and negotiation through execution, compliance and renewal,
 </li>
 <li>
 Standardize policies and procedures across procurement &amp; contract activities,
 </li>
 <li>
 Implementing contract management tool and ensure its effective usage across the business units and legal team,
 </li>
 <li>
 Draft, review and revise a variety of contracts including procurement agreements, service contracts, NDAs and vendor agreements etc.,
 </li>
 <li>
 Ensure seamless collaboration with finance, legal, risk and other business units,
 </li>
 <li>
 Develop reports and dashboards on contract metrics
 </li>
 <li>
 Track contract management performance metrics such as critical dates, renewals, and milestones,
 </li>
 <li>
 Ensure contract management policies alignment with company policies and applicable laws &amp; regulations,
 </li>
 <li>
 Work closely with procurement sourcing and system teams to build the whole procurement governance model.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in relevant fields (Industrial Engineering, Management Engineering, Law etc.),
 </li>
 <li>
 A professional with 3 to 8 years of experience who is passionate about procurement and contract management,
 </li>
 <li>
 Passionate about contract management, contract law &amp; relevant regulations and negotiation of contract terms,
 </li>
 <li>
 Excellent communication &amp; negotiation skills and a team-oriented mindset,
 </li>
 <li>
 Highly motivated to analyze and evaluate contracts,
 </li>
 <li>
 Strong analytical, attention to detail, understanding of contract law &amp; commercial terms,
 </li>
 <li>
 Proficient in verbal and written English.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 
 
 A hybrid working model with flexibility &mdash;
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 
 A customizable FlexBenefits budget &mdash;
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 
 Comprehensive wellbeing support &mdash;
 
 Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 
 
 
 Personalized training allowance and learning opportunities &mdash;
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 Responsibility from day one &mdash;
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 A diverse, international team &mdash;
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 Opportunities to grow with the best &mdash;
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 Meaningful connections beyond tasks &mdash;
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply now and let&rsquo;s take the next step together.
 
 
 Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
 
</div>

Procurement Contract Management Professionals

<div>
 
 
 About The Team
 
 
 
 At Trendyol Operations, we optimize processes, enhance efficiency, and utilize technology to deliver smooth e-commerce experiences. From robotics to automation, we use revolutionary solutions to meet the needs of millions. Encompassing the entire supply chain from fulfillment to delivery, Operations plays a critical role in every step of the customer journey. We&rsquo;re constantly expanding our capabilities in Turkiye and international markets.
 
 
 
 
 
 We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and collaboration. In a culture that values ownership, impact, and inclusivity, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 
 About The Role
 
 
 
 In this role, you will monitor key performance metrics and execute project plans to enhance business processes both in the office and in the field. You will own solutions end-to-end&mdash;from design to hands-on implementation&mdash;working closely with technology teams, cross-functional stakeholders, and directly on-site where operations happen. By combining data-driven analysis with field insights, you will bring fresh perspectives, foster a culture of continuous improvement, and ensure that strategies translate into real, measurable impact.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Monitoring key performance metrics and executing project plans with teams to improve business processes and functions,
 </li>
 <li>
 Providing solutions and developments according to operation and business needs by owning it end-to-end from design to implementation,
 </li>
 <li>
 Bringing new insights into way of doing business, by brainstorming activities based on numerical analysis and reports,
 </li>
 <li>
 Raise awareness and maintain the culture of continuous improvement,
 </li>
 <li>
 Having business judgement and good instincts while working closely with technology teams
 </li>
 <li>
 Working as part of a data-oriented and multifunctional team.
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 <ul>
 <li>
 University degree (BSc or MSc) in Industrial Engineering or related engineering background
 </li>
 <li>
 Minimum 2-3 years of experience in business and operations development, project management (E-commerce logistics experience is a plus)
 </li>
 <li>
 Excellent level of written and spoken English
 </li>
 <li>
 Passionate to work with multiple departments (e.g. tech, ops, finance, delivery, customer exp)
 </li>
 <li>
 The ability to communicate clearly and effectively with stakeholders, with strong cross-team coordination skills
 </li>
 <li>
 Strong sense of analytical thinking, result-oriented and eager to learn
 </li>
 <li>
 Excellent at Excel and SQL is a plus
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Hybrid working model with flexibility:
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 </li>
 <li>
 
 Customisable FlexBenefits budget
 
 : Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 </li>
 <li>
 
 Well-being support:
 
 Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
 </li>
 <li>
 
 Personalised training allowance and learning opportunities:
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 </li>
 <li>
 
 Responsibility from day one
 
 : Take full ownership from the start in a culture where every voice is heard and valued.
 </li>
 <li>
 
 A diverse, international team
 
 : Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 </li>
 <li>
 
 Opportunities to grow with the best
 
 : Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 </li>
 <li>
 
 Meaningful connections beyond tasks
 
 : Be part of team rituals, events, and social activities that help us stay connected and inspired.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply today, we look forward to taking the next step with you.
 
 
 Want to get to know the team better first?
 
 
 
 
 
 Explore our Career
 
 Website
 
 ,
 
 LinkedIn
 
 and
 
 YouTube
 
 to learn more about #LifeatTrendyol and how we work.
 
</div>

Operational Development & Excellence Professionals - IGA (Istanbul Airport)

<div>
 
 
 About the Team
 
 
 
 At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 
 About The Role
 
 
 
 You will work across all operations teams to drive strategic priorities and lead impactful projects. Combining benchmarking, best practices, and hands-on execution, you will identify opportunities, design solutions, and track key metrics to ensure measurable business impact.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Wearing many hats: partnering with all operation departments on strategic topics and operational priorities,
 </li>
 <li>
 Identify opportunities to improve processes and strategies with technology solutions by benchmarking, and finding best practices,
 </li>
 <li>
 Leading and/or supporting ops projects and new initiatives and managing the scope and requirements for all stakeholders,
 </li>
 <li>
 Monitoring key performance metrics and executing project plans with teams to improve business processes and functions,
 </li>
 <li>
 Designing comprehensive analyses and models to identify challenges and solutions with support on decision making across the company.
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 <ul>
 <li>
 University degree preferably in Engineering, Economics, Management,
 </li>
 <li>
 3 - 5 years of e-commerce, consulting or equivalent work experience preferred,
 </li>
 <li>
 Strong experience in interpreting both quantitative and qualitative results of analyses, believing data is the most powerful tool for informed decision-making,
 </li>
 <li>
 Highly analytical and comfortable with complex business problems and decision, creative problem solver who thrives with ambiguity,
 </li>
 <li>
 Comfortable with the big picture as well as small details with a sense of analytical thinking, detail-orientation and eagerness to learn with agile mindset,
 </li>
 <li>
 Passionate to working with multiple stakeholders and excellent communicator who can build relationships with a diverse set of stakeholders - numbers are key, but business can only be built with people,
 </li>
 <li>
 Excellent command of gsheet/excel, good command of BI tools and SQL preferred,
 </li>
 <li>
 Excellent written and spoken communication skills in English and Turkish,
 </li>
 <li>
 Open to direct feedback culture, prone to constant learning, taking initiative and not avoiding responsibility, self-motivated, highly adaptable, and comfortable in a fast-changing and fluid environment
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 A hybrid working model with flexibility &mdash;
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 </li>
 <li>
 
 A customizable FlexBenefits budget &mdash;
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 </li>
 <li>
 
 Comprehensive wellbeing support &mdash;
 
 Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 </li>
 <li>
 
 Personalized training allowance and learning opportunities &mdash;
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 </li>
 <li>
 
 Responsibility from day one &mdash;
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 </li>
 <li>
 
 A diverse, international team &mdash;
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 </li>
 <li>
 
 Opportunities to grow with the best &mdash;
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 </li>
 <li>
 
 Meaningful connections beyond tasks &mdash;
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply now and let&rsquo;s take the next step together.
 
 
 Want to get to know the team better first?
 
 
 
 
 
 Explore our
 
 Career Website,
 
 
 LinkedIn
 
 , or
 
 YouTube
 
 to learn more about #LifeatTrendyol and how we work.
 
</div>

Operation Development and Strategy Professionals

<div>
 
 
 About the Team
 
 
 
 At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 As an
 
 Influencer Marketing Specialist
 
 , you will be responsible for driving our influencer engagement strategy with a data-driven approach. You will play a key role in building and maintaining strong relationships with influencers and agency partners. Your ability to analyze campaign performance, track key metrics, and translate data into actionable insights will be crucial for improving influencer retention, engagement, and overall return on ad spend (ROAS). You'll be a central point of contact, collaborating with cross-functional teams and managing diverse projects to maximize our brand's reach and impact.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Improve influencer engagement activities with a data-driven approach
 </li>
 <li>
 Increase influencer &amp; seller interactions by designing and executing effective engagement journeys
 </li>
 <li>
 Manage and monitor engagement tools such as WhatsApp, push notifications, email campaigns, and the influencer center to ensure seamless communication and retention
 </li>
 <li>
 Support creative processes by collaborating on content development and visual needs across influencer campaigns
 </li>
 <li>
 Assist in the development, briefing, and end-to-end management of influencer campaigns in close coordination with the Growth team
 </li>
 <li>
 Track campaign performance, analyze key metrics, and generate insights to boost influencer retention, adoption, and ROAS
 </li>
 <li>
 Report campaign and engagement outcomes in line with KPIs
 </li>
 <li>
 Conduct competitive analysis and follow industry trends to identify new business and engagement opportunities
 </li>
 <li>
 Collaborate cross-functionally with internal teams to improve processes and drive operational efficiency
 </li>
 <li>
 Implement innovative product and business strategies to maximize ROI and sustainable growth
 </li>
 <li>
 Build and maintain strong relationships with influencers and agency partners to ensure high-quality campaign execution and content delivery
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Expected Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business, Communication, or related fields
 </li>
 <li>
 Up to 3 years of experience in marketing, growth, e-commerce experience is a plus
 </li>
 <li>
 Strong command of English; a second language is a plus
 </li>
 <li>
 Solid understanding of social media platforms including Instagram, TikTok, Pinterest, and YouTube, as well as influencer dynamics
 </li>
 <li>
 Clear and confident communication skills &mdash; verbal, written, and visual &mdash; with the ability to brief creatives and align with multiple stakeholders
 </li>
 <li>
 Analytical mindset with the ability to measure engagement, retention, and campaign performance using reporting tools
 </li>
 <li>
 Hands-on experience or high interest in engagement channels such as WhatsApp, push notifications, email tools, and influencer CRM platforms
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple priorities, timelines, and cross-functional collaborations
 </li>
 <li>
 Proactive, solutions-oriented, and comfortable taking ownership of projects that impact key business metrics
 </li>
 <li>
 Adaptability to work with remote and diverse teams, managing workflows across different regions
 </li>
 <li>
 This role is suitable for candidates at specialist/senior specialist levels
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 A hybrid working model with flexibility &mdash;
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 
 A customizable FlexBenefits budget &mdash;
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 
 Comprehensive wellbeing support &mdash;
 
 Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 
 
 
 Personalized training allowance and learning opportunities &mdash;
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 Responsibility from day one &mdash;
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 A diverse, international team &mdash;
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 Opportunities to grow with the best &mdash;
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 Meaningful connections beyond tasks &mdash;
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply now and let&rsquo;s take the next step together.
 
 
 Want to get to know the team better first? Explore our
 
 Career Website
 
 ,
 
 LinkedIn
 
 , or
 
 YouTube
 
 to learn more about #LifeatTrendyol and how we work.
 
 
 
</div>

Influencer Marketing Professionals

<div>
 
 
 About the Team
 
 
 
 At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 As a
 
 Data Analyst
 
 , you will be at the heart of our data-driven decision-making. You will use your analytical expertise to uncover key insights from large datasets, helping us understand what drives product growth and where we can improve. You'll be acting as a crucial bridge between data and business strategy. Your work will directly influence the success of our product, as you use metrics to measure performance, identify opportunities, and guide future development.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop and maintain performance tracking dashboards to provide real-time insights on key business metrics, performance indicators, and trends. Communicate insights and recommendations to stakeholders across the organization
 </li>
 <li>
 Develop an comprehensive analytical understanding of what drives growth for the product and how it can be improved
 </li>
 <li>
 Use metrics and analytics to measure the success of the data product and make improvements as needed
 </li>
 <li>
 Analyze large datasets to identify trends, patterns, and key insights via sql, python
 </li>
 <li>
 Collaborate with business units to understand requirements and deliver targeted analytics
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 <ul>
 <li>
 Management Information Systems or Industrial Engineering
 </li>
 <li>
 2+ years experience in data analysis, project &amp; product management.
 </li>
 <li>
 Coding skills &ndash; ability to code in one or more languages (SQL, Python)
 </li>
 <li>
 Communication Skills, excited to work with different functions within company, creative problem solver who thrives with ambiguity
 </li>
 <li>
 Familiar with digital analytics visualisation tools (Looker, Qlikview, Tableau etc.)
 </li>
 <li>
 Strong analytical skills and experience of working with large volumes of data
 </li>
 <li>
 Enjoys the challenge of simplifying complex data, processes, and concepts to highlight key insights and guide decision making
 </li>
 <li>
 A genuine interest in digital disciplines and stay up to date on trends
 </li>
 <li>
 Excellent written and verbal communication skills in English
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 A hybrid working model with flexibility &mdash;
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 
 A customizable FlexBenefits budget &mdash;
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 
 Comprehensive wellbeing support &mdash;
 
 Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 
 
 
 Personalized training allowance and learning opportunities &mdash;
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 Responsibility from day one &mdash;
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 A diverse, international team &mdash;
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 Opportunities to grow with the best &mdash;
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 Meaningful connections beyond tasks &mdash;
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply now and let&rsquo;s take the next step together.
 
 
 Want to get to know the team better first? Explore our
 
 Career Website
 
 ,
 
 LinkedIn
 
 , or
 
 YouTube
 
 to learn more about #LifeatTrendyol and how we work.
 
</div>

Growth Data Analyst

<div>
 
 
 About the Team
 
 
 
 At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 As a
 
 Customer Service Agent for Contact Handling
 
 , you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via live chat promptly and professionally
 </li>
 <li>
 Resolve issues efficiently or escalate when needed
 </li>
 <li>
 Manage multiple chats while maintaining accuracy and quality
 </li>
 <li>
 Log interactions and updates accurately in the system
 </li>
 <li>
 Follow company guidelines and communication standards
 </li>
 <li>
 Collaborate with internal teams to address customer needs
 </li>
 <li>
 Meet performance targets (e.g., response time, CSAT)
 </li>
 <li>
 Stay informed about products, services, and policies
 </li>
 <li>
 Report recurring issues or trends to supervisors
 </li>
 <li>
 Handle customer data with care and maintain confidentiality
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 <ul>
 <li>
 Previous experience in a customer service role, preferably in live chat or digital support channels
 </li>
 <li>
 Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction
 </li>
 <li>
 Typing speed and accuracy suitable for handling multiple chats simultaneously
 </li>
 <li>
 Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically
 </li>
 <li>
 Problem-solving skills to resolve issues quickly and effectively within the chat environment
 </li>
 <li>
 Ability to multitask and stay organized in a high-volume, fast-paced setting
 </li>
 <li>
 Team player with good interpersonal skills and a collaborative attitude
 </li>
 <li>
 Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 - Personalised training allowance and learning opportunities:
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 - Responsibility from day one:
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 - A diverse, international team:
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 - Opportunities to grow with the best:
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 - Meaningful connections beyond tasks:
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply today, we look forward to taking the next step with you.
 
 
 Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
 
</div>

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Join Trendyol Group and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.