Qureos Mentor

TriWest Healthcare Alliance

<div><div><div><h2 class="jobSectionHeader"><b>Profile</b></h2><div><br>
<div><div>
</div><p>We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI &amp; WY only).</p><p></p><p><br>
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.</p><p></p><p><br>
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!</p><p></p><p><b><br>
Job Summary</b></p><p></p><p>
The Quality Assurance Analyst team member is responsible for assessing the quality and accuracy of agent interactions in processing work on behalf of Veterans healthcare. The analyst is responsible for assessing agent&rsquo;s customer service interactions with Veterans and active Military including the management of call flow, compliance with policies and procedures, and adhering to the CLASS customer service model. The individual will assist in developing and implementing quality processes and improvements; as well as making recommendations for enhancements to training materials as needed to improve customer experience and quality.</p><p></p><p><b><br>
Education &amp; Experience</b></p><p></p><div><b>
Required:</b><br>
<br>
<ul><li>High School diploma or equivalent</li><li>2 years of experience in call center quality, analysis, health care experience or previous TriWest production experience</li><li>Experience using Microsoft Word, Excel, PowerPoint, and Outlook</li><li>Must have intermediate skills with Excel</li><li>Working knowledge of medical terminology</li></ul></div><div><b>
Preferred:</b><br>
<br>
<ul><li>Demonstrated experience writing effective and clear feedback</li></ul></div><p></p><p><b><br>
Key Responsibilities</b></p><p></p><div><ul><li><br>
Utilize evaluation criteria to perform quality monitoring of customer interactions to ensure staff are providing a high level of customer service and are adhering to regulations and policies/procedures.</li><li>Deliver comprehensive feedback and coaching to staff highlighting strengths, areas for improvement and recommendations for maximizing the quality of their performance.</li><li>Foster a positive and productive working environment while developing and maintaining an organization with a passion for excellence, compliance, and ongoing quality improvement.</li><li>Accountable for staying current on knowledge database and quality policies and procedures.</li><li>Collaborates with leadership and training to identify the root cause of errors and provide insight from monitoring and analytics to improve training and operations.</li><li>Actively participate in calibration sessions to maintain consistency and reduce variation in audits.</li><li>Strong attention to detail and the ability to identify nuances, patterns, and areas for improvement within customer interactions.</li><li>Regular and reliable attendance.</li></ul></div><p></p><p><b><br>
Competencies</b></p><p></p><p><b>
Communication / People Skills: </b>Exceptional written and verbal communication skills to provide clear, concise and constructive feedback to agents. Ability to professionally interact with others. Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.</p><p><b>
Computer Literacy: </b>Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Knowledge of Quality Assurance programs, tools and methodologies in a contact center environment and proficient with records maintenance.</p><p><b>
Coping / Flexibility: </b>Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Adapts easily to changing priorities communicated by leadership.</p><p><b>
Independent Thinking / Self-Initiative: </b>Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.</p><p><b>
High Intensity Environment: </b>Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.</p><p><b>
Multi-Tasking / Time Management: </b>Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.</p><p><b>
Organizational Skills: </b>Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.</p><p><b>
Problem Solving / Analysis: </b>Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.</p><p><b>
Team-Building / Team Player: </b>Strong teamwork and collaboration skills to work effectively with others, including supporting the onboarding needs of new team members.</p><p></p><p><b><br>
Working Conditions</b></p><p></p><div><b>
Working Conditions:</b><br>
<br>
<ul><li>Availability to work some non-regular hours as required</li><li>Works in a standard office environment or remotely</li><li>Extensive computer work with prolonged sitting</li></ul></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Company Overview</b></h2><div><br>
<div><div>
</div><p><b>Taking Care of Our Nation&rsquo;s Heroes.
</b></p><p><b>It&rsquo;s Who We Are. It&rsquo;s What We Do.</b></p><p>
Do you have a passion for serving those who served?
</p><p><b>Join the TriWest Healthcare Alliance Team! We&rsquo;re On a Mission to Serve&reg;!</b></p><p>
Our job is to make sure that America&rsquo;s heroes get connected to health care in the community.
</p><p>At TriWest Healthcare Alliance, we&rsquo;ve proudly been on that important mission since 1996.</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
<div><div>
</div><p>We&rsquo;re more than just a health care company. We&rsquo;re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:</p><ul><li>
Medical, Dental and Vision Coverage</li><li>
Paid time off</li><li>
401(k) Retirement Savings Plan (with matching)</li><li>
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance</li><li>
Tuition reimbursement</li><li>
Paid volunteer time</li></ul><p></p><p><br>
TriWest job postings typically include a salary range, <b>which can vary based on the specific role and location</b>, but generally this position ranges from around $52,000 to $58,000 per year.</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h2><div><br>
<div><div>
</div><p>TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.</p></div></div></div></div></div><p></p>

Quality Assurance Analyst

<div><div><div><h2 class="jobSectionHeader"><b>Profile</b></h2><div><br>
<div><div>
</div><div>We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI &amp; WY only).</div><div></div><div><br>
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.</div><div></div><div><br>
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!</div><p></p><p><b><br>
Job Summary</b></p><p></p><p>
This position is responsible for ensuring compliance with the DFARS requirements surrounding Business Systems and ensuring that costs are recorded in our accounting system and documented in manner that satisfies the Government Contract Accounting Compliance requirements of Federal Acquisition Regulations (FAR), Department of Defense Federal Acquisition Regulations Supplement (DFAR), Cost Accounting Standards (CAS), and TriWest's Disclosure Statement as well as compliance with regulations regarding the Accounting System, Cost Estimating System, Material Management and Accounting System (MMAS), Purchasing System and Property Management System. Working closely with Finance and Accounting personnel this position develops and implements processes that will address new types of accounting transactions to meet Government Contract Accounting Compliance requirements, analyzes cost accounting data through our Microsoft Excel based cost accounting model, and builds cost accounting reports for senior management using our PeopleSoft Financials system and nVision reporting tools. This position supports audits of our cost accounting records by the Defense Contract Audit Agency (DCAA) and audits of other Business Systems by the Defense Contract Management Agency (DCMA).</p><p></p><p><b><br>
Education &amp; Experience</b></p><p></p><div><b>
Required:</b><br>
<br>
<ul><li>Bachelor's degree in Accounting or equivalent experience</li><li>U.S. Citizenship</li><li>Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation</li><li>5 years Accounting experience</li><li>Working knowledge of Federal Acquisition Regulations (FAR)</li><li>Working knowledge of Department of Defense Federal Acquisition Regulations Supplement (DFAR)</li><li>Working knowledge of Cost Accounting Standards (CAS)</li><li>Working knowledge of PeopleSoft Financials System and PeopleSoft and Vision reporting tools</li><li>Strong Excel Skills</li></ul></div><div><b>
Preferred:</b><br>
<br>
<ul><li>Experience with Federal Government Cost Proposals</li><li>Familiarity with Defense Contract Audit Agency (DCAA) audit procedures</li><li>Familiarity with Defense Contract Management Agency (DCMA) audit procedures</li></ul></div><p></p><p><b><br>
Key Responsibilities</b></p><p></p><ul><li>Analyzes documentation in support of accounting transactions to determine accounting treatment that is in compliance with FAR, DFAR, CAS, and Disclosure Statement requirements.</li><li>Partners with the process owners and Subject Matter Experts to develop and implement internal control processes that support compliance with FAR, DFAR, CAS, and Disclosure Statement requirements.</li><li>Builds cost accounting reports of overhead rates that comply with FAR, DFAR, CAS, and Disclosure Statement requirements.</li><li>Conducts internal oversight on Accounting System, Cost Estimating System, Material Management and Accounting System (MMAS), Purchasing System and Property Management System to ensure DFARS compliance.</li><li>Analyzes and presents report of analysis on overhead rates to senior management</li><li>Compiles, analyzes, and develops documentation in support of Government Cost Reports such as Incurred Costs Report and Forward Pricing Rate Proposal.</li><li>Supports audits of cost accounting reports conducted by the Defense Contract Audit Agency (DCAA) and Defense Contract Management Agency (DCMA).by answering questions</li><li>Regular and reliable attendance is required.</li></ul><p></p><p><b><br>
Competencies</b></p><p></p><p><b>
Commitment to Task: </b>Ability to conform to established policies and procedures; exhibit high motivation.</p><p><b>
Communication / People Skills: </b>Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.</p><p><b>
Computer Literacy: </b>Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.</p><p><b>
Empathy / Customer Service: </b>Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.</p><p><b>
Information Management: </b>Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.</p><p><b>
Multi-Tasking / Time Management: </b>Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.</p><p><b>
Organizational Skills: </b>Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.</p><p><b>
Problem Solving / Analysis: </b>Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.</p><p><b>
Technical Skills: </b>Working knowledge of Federal Acquisition Regulations (FAR), Department of Defense Federal Acquisition Regulation Supplement (DFAR), Cost Accounting Standards, fundamentals of accounting and sound business processes, Word and Excel proficiency, research and project management skills</p><p></p><p><b><br>
Working Conditions</b></p><p></p><div><b>
Working Conditions:</b><br>
<br>
<ul><li>Works within a standard office environment , with minimal travel required</li><li>Extensive computer work with long periods of sitting</li><li>Onsite: Works within a standard office environment</li><li>Remote: Private and secure work space and work station with high speed internet is required</li></ul></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Company Overview</b></h2><div><br>
<div><div>
</div><p><b>Taking Care of Our Nation&rsquo;s Heroes.
</b></p><p><b>It&rsquo;s Who We Are. It&rsquo;s What We Do.</b></p><p>
Do you have a passion for serving those who served?
</p><p><b>Join the TriWest Healthcare Alliance Team! We&rsquo;re On a Mission to Serve&reg;!</b></p><p>
Our job is to make sure that America&rsquo;s heroes get connected to health care in the community.
</p><p>At TriWest Healthcare Alliance, we&rsquo;ve proudly been on that important mission since 1996.</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
DoD Statement</b></h2><div><br>
<div><div>
</div><p>Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
<div><div>
</div><p>We&rsquo;re more than just a health care company. We&rsquo;re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:</p><ul><li>
Medical, Dental and Vision Coverage</li><li>
Paid time off</li><li>
401(k) Retirement Savings Plan (with matching)</li><li>
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance</li><li>
Tuition reimbursement</li><li>
Paid volunteer time</li></ul><div>
TriWest job postings typically include a salary range, <b>which can vary based on the specific role and location</b>, but generally this position ranges from around $70,000 to $74,000 per year.</div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h2><div><br>
<div><div>
</div><p>TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.</p></div></div></div></div></div><p></p>

Contract Compliance Specialist

Join TriWest Healthcare Alliance and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TriWest Healthcare Alliance

About Company

Quality Assurance Analyst

Contract Compliance Specialist