Abrar Admin

Triad Regional Medical Management

Generations Family Practice is excited to bring on a new Medical Receptionist/Call Center Representative for our organization!<ul><li>Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.</li><li>Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool.</li><li>Interacts with patients by answering questions and providing information.</li><li>Provides support to patients in distress by responding to emergencies.</li><li>Responsible for inputting very detailed information on the patient using a variety of computer screens.</li><li>Explains all current fees and patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment.</li><li>Schedules to ensure efficient patient flow based on predetermined appointment availability.</li><li>Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.</li><li>Maintains general filing system and files appropriate correspondence electronically or manually.</li><li>Receives, directs, and relays telephone and fax messages.</li><li>Responds to calls efficiently.</li><li>Performs other general administrative tasks as directed by team lead.</li></ul>QUALIFICATIONS &amp; SKILLS:<ul><li>High school diploma or GED required.</li><li>Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.</li><li>Experience using Athena required.</li><li>Experience using a multi-line phone system.</li><li>Proficient in using computers and relevant software applications and practice management technology, including electronic recordkeeping.</li><li>Knowledge of customer service principles and practices.</li><li>Demonstrated initiative and strong organizational skills.</li><li>Exceptional interpersonal communication skills with a positive tone and welcoming body language.</li><li>Ability to work independently on assigned tasks as well as to accept direction on given assignments.</li><li>Deals with confidential information and/or issues using discretion and judgment.</li><li>Prior Call Center experience in a medical office preferred</li></ul>Job Type: Full-timeJob Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Athena Health: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Cary, NC 27513 (Required)</li></ul>Work Location: In person

Medical Receptionist/Call Center Representitive

Join Triad Regional Medical Management and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Triad Regional Medical Management

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Medical Receptionist/Call Center Representitive