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Trident HRM Services Pvt Ltd

Hiring for a leading Global Brand in Gems &amp; Jewellery Industry:Job Title: Brand ExecutiveJob location: Mumbai (Andheri)Work days: Mon-FriSeeking a highly organized and detail-oriented Brand Executive to join our team. This role will focus on project management, digital marketing, and cross-functional collaboration, ensuring our marketing initiatives are executed seamlessly across platforms. The ideal candidate will support the planning, coordination, and delivery of marketing campaigns that drive brand growth and engagement.Key Responsibilities:1. Project Coordination&middot; Assist in planning, executing, and tracking marketing projects to ensure timely delivery and alignment with business objectives.&middot; Collaborate with cross-functional teams, including tech, merchandising, design, and performance marketing, to streamline workflows and ensure project efficiency.2. Content Marketing&middot; Coordinate the development and deployment of content marketing initiatives across platforms.&middot; Ensure all content aligns with brand guidelines, SEO best practices, and marketing objectives.3. Digital Performance Marketing&middot; Support the planning and execution of digital marketing campaigns, including display ads and performance campaigns.&middot; Analyze campaign performance metrics and collaborate with the team to optimize results.&middot; Serve as a liaison between the brand and the marketing teams to ensure timely delivery of assets.4. Email Marketing&middot; Assist in planning, scheduling, and executing email marketing campaigns.&middot; Collaborate with the email marketing team to ensure campaigns meet established objectives.5. Platform Knowledge&middot; Utilize marketing and project management platforms effectively, digital performance tools, and email marketing systems.6. Cross-Functional Collaboration&middot; Work closely with designers, writers, and other internal stakeholders to deliver integrated marketing campaigns.&middot; Maintain clear project documentation, including timelines, milestones, deliverables, and results for all campaigns.Preferred Qualifications:&middot; Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.&middot; At least 1 year of experience in brand management or project management.&middot; Strong organizational, communication, and collaboration skills.&middot; Ability to manage multiple projects simultaneously in a fast-paced environment.Job Types: Full-time, PermanentPay: ₹500,000.00 - ₹600,000.00 per yearExperience:<ul><li>Total: 3 years (Preferred)</li><li>Brand Management: 1 year (Preferred)</li><li>Digital marketing: 1 year (Preferred)</li><li>Jewellery/Ecommerce/D2C Industry: 1 year (Preferred)</li></ul>Location:<ul><li>Mumbai, Maharashtra (Preferred)</li></ul>Work Location: In person

Brand Executive (Jewellery Industry)

Hiring for a Global Fine Jewellery Brand :Job Title: Senior Customer Support Specialist (India &ndash; Night / U.S. Shift) ** Male candidate preferred Job Location: Mumbai (Andheri East) Shift: Night Shift aligned to U.S. business hours Week Off: 6 days off per month (Rotational)Role OverviewThis is a senior, client-facing role responsible for delivering high-touch, luxury customer support to clients during U.S. business hours. The role acts as a trusted advisor, managing complex and high-value client interactions with professionalism, empathy, and discretion.Key Responsibilities<ul><li>Serve as the senior point of contact for client inquiries via email, Zendesk, chat, and phone</li><li>Guide clients through the complete customer journey, including:</li><li>Diamond education</li><li>Product selection and order status</li><li>Delivery coordination</li><li>Returns, resizing, and repair processes</li><li>Confidently manage emotionally sensitive and high-stakes conversations, including issue resolution and de-escalation</li><li>Provide expert guidance on:</li><li>Diamonds and fine jewelry</li><li>Engagement rings</li><li>After-sales services and warranties</li><li>Own Zendesk cases end-to-end, ensuring timely resolution and proactive follow-ups</li><li>Coordinate closely with internal teams including Sales, Production, Logistics, Retail, and Repairs</li><li>Maintain accuracy, attention to detail, and luxury service standards during peak volumes and high-pressure situations</li></ul>Qualifications &amp; Skills<ul><li>5+ years of customer support experience, preferably within fine jewelry or luxury retail</li><li>Strong expertise in diamonds and jewelry</li><li>Advanced proficiency with Zendesk or similar CRM platforms</li><li>Near-native English communication skills, both written and spoken</li><li>Proven ability to independently manage complex cases with minimal supervision</li><li>Comfortable and committed to working U.S. time zone hours</li></ul>** Transport facility is not available so daily commuting needs to be taken care by the candidate.Job Type: Full-timePay: ₹1,000,000.00 - ₹1,200,000.00 per yearAbility to commute/relocate:<ul><li>Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Total: 6 years (Preferred)</li><li>Customer Support: 6 years (Preferred)</li><li>Diamond Jewellery Industry: 5 years (Preferred)</li><li>US Market: 2 years (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Preferred)</li></ul>Work Location: In person

Sr. Customer Support Specialist (US Shift) Jewellery Industry

Join Trident HRM Services Pvt Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Trident HRM Services Pvt Ltd

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Brand Executive (Jewellery Industry)

Sr. Customer Support Specialist (US Shift) Jewellery Industry