Qureos Mentor

Trigo Group

<div>TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Representative
Full-time with Benefits / Bi-lingual
Casa Grande, AZ
This job is key for the success of TRIGO's Quality Resident Engineering business, so the following objectives should be accomplished to the highest feasible standards to avoid the official claims from the customer mainly through preventive actions as well as corrective ones.
Responsibilities:<ul><li>
Ensure customer satisfaction - technical support of the customer, customer support in quality issues and promotion of contracted customer's reputation.</li><li>
Build a tight and solid professional relationship with customer at plant level.</li><li>
Be identified as the contracted customer's representative, qualified to deal with customer production issues. Get customer credibility through fulfilled commitments.</li><li>
Ensure an open and straight communication line between OEM and the contracted customer.</li><li>
Suggest improvements to both OEM and contracted customer.</li><li>
Immediately analyze problems at OEM's facility to find the proper solution (and avoid claim) and inform affected production plants to take appropriate corrective actions. Proactive channeling of information on existing claims to the Plant to perform the analysis and solve them.</li><li>
Provide continuous feedback to the customer about the status and evolution of existing claims as soon as possible.</li><li>
Participate in the customer meetings, as required.</li><li>
Seek continuous feedback, formal and informal, of customer satisfaction degree about our product and service.</li><li>
Audit regularly how the customer handles our products.</li><li>
Keep him/herself trained and updated on technical and quality related specifics and business topics through regular meetings and visits to contracted partner's.</li><li>
Be aware of and transmit to his/her TRIGO Resident liaison Manager any project or initiative taken by our competitors.</li><li>
Report on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner.</li><li>
Participate on any prototype, pre-serial builds or line trials, launch support and engineering changes at Customer as needed.</li><li>
Reports to the TRIGO Country Resident Manager internally and to the defined contacts externally.</li><li>
Involvement in customer requirements concerning technical changes, technical support of the customer.</li><li>
Representation of contracted partner and the interest of the customer</li><li>
Coordinate repair and/or Sorting activities on site. Starting any sorting or rework activity must be executed only based on written confirmation by the contracted client.</li></ul>
Required Skills<ul><li>
Strong Mechanical Skills</li><li>
Excellent Communication Skills, Both written and verbal</li><li>
Strong in process and process controls</li><li>
Identify and implements Standardized Work</li><li>
Process and Product audits experience</li><li>
Shipping and Receiving knowledge.</li><li>
Strong personality able to give direction and lead teams.</li><li>
Sequencing and of automotive parts (preferred)</li><li>
Tier 1 experience (preferred)</li></ul>
Personal Skills
<ul><li>Ability to deal with pressure and ambiguous situations.</li><li>
Eager to take on new challenges and responsibilities.</li><li>
Self-motivated/Self-Starter.</li><li>
Strong integrity, used to act as company's rep.</li><li>
Able to build a long-term win-win patterns with client.</li><li>
Communication a plus with excellent problem solving and customer relationship skills: Problem-solving ability.</li><li>
Ability to be/work on call at any time.</li></ul>
About TRIGO Global Quality Solutions
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.
TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.
TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted</div>

Quality Resident Liaison / Automotive Representative

<div>TRIGO Global Quality Solutions is seeking a to fill an Operations Trainer Position in Greer, SC.
Overall Purpose of an Operations Trainer
The Operations Trainer is responsible for developing, delivering, and evaluating training programs that strengthen the performance, capability, and consistency of Operational Leads and Associates. This role ensures standardized onboarding, reinforces process discipline, and supports continuous improvement across all operational functions. The Trainer will serve as a subject-matter expert on company processes, work instructions, safety protocols, and quality standards.
Reports to
Site Manager / Site Supervisor
Responsibilities
Client relationship &amp; Business development<ul><li>
Establishing and maintaining relationships with customers and site personnel</li><li>
Daily communications with various stakeholders at the site level</li><li>
Provide feedback to leadership on process inefficiencies, training gaps, and improvement opportunities</li></ul>
Operations<ul><li>
Train and validate inspectors</li><li>
Coordinate changes in Work Orders</li><li>
Conduct ongoing audits of effectiveness of work being performed</li><li>
Perform visual, mechanical, and functional verifications to ensure compliance to quality standards and specifications</li><li>
Make independent judgments for subjective scenarios</li><li>
Work as an inspector when required</li><li>
Demonstrates commitment to reduce the risk of workplace accidents</li><li>
Must comply with local and company Health &amp; Safety legislation, laws, and policies</li><li>
Collaborate closely with Operations and HR partners to identify training needs and skill gaps</li><li>
Support new launch activities, process changes, and continuous improvement initiatives</li><li>
Serve as a role model for operational excellence and demonstrating best practices on the floor</li><li>
Conduct onboarding and job-specific training for new Operational Leads and Associates</li><li>
Lead hands-on, floor-based instruction to ensure full comprehension of operational tasks, safety requirements, and quality expectations</li><li>
Maintain a structured training schedule aligned with staffing needs and production demands</li></ul>
Organization &amp; management<ul><li>
Ensures all site personnel receive corporate communications
</li><li>Act as a liaison between Supervisor and inspectors</li><li>
Facilitate refresher training sessions, cross-training initiatives, and upskilling programs</li><li>
Support corrective action plans by providing targeted re-training when performance gaps are identified</li><li>
Ensure training compliance is met, and audits of trained personnel are maintained</li><li>
Monitor effectiveness of training programs through KPIs and adjust curriculum as needed</li></ul>
Technical
<ul><li>Create and maintain customer and company reports</li><li>
Utilize company web portals to record required audits and documentation</li><li>
Create and update training materials, SOPs, visual aids, and evaluation tools.</li><li>
Ensure all training documentation aligns with customer requirements, safety standards, and company operating procedures.</li><li>
Conduct competency assessments to validate readiness and skill level.</li><li>
Track trainee progress and maintain accurate training records in the designated tracking system.</li><li>
Participate in root cause analysis and corrective action initiatives when training-related issues occur</li></ul>
Other<ul><li>
Any other duties as assigned</li></ul>
Knowledge, skills, abilities
Hard Skills<ul><li>
Proficiency in English</li><li>
Computer skills &ndash; Microsoft Office (basic Microsoft Excel proficiency) and Outlook</li><li>
Proficient in the use of various gages and measuring devices</li><li>
Ability to lift / move 50 lbs.
</li><li>Proven ability to train, coach, and motivate team members at multiple skill levels</li><li>
Strong knowledge of operational workflows, safety protocols, and quality standards</li><li>
Excellent communication and presentation skills</li><li>
Ability to work effectively on the production floor and in classroom settings</li><li>
Strong organizational and documentation skills</li><li>
Instructional &amp; Coaching Skills</li><li>
Leadership Development</li><li>
Process Understanding &amp; SOP Adherence</li><li>
Communication &amp; Relationship Building</li><li>
Patience, Professionalism, and Clarity</li><li>
Change Management</li><li>
Problem-Solving &amp; Root Cause Analysis</li><li>
Time Management</li><li>
Certified Trainer, Lean/Six Sigma background, or similar credentials preferred</li><li>
Bilingual abilities (English/Spanish) a plus</li></ul>
Values and Attitude
Global team spirit<ul><li>
Team player</li><li>
Caring for people</li><li>
Open-minded</li></ul>
Excellence<ul><li>
Reactive</li><li>
Resilient to pressure</li><li>
Rigorous</li></ul>
Customer focus<ul><li>
Client oriented</li><li>
Reliable &amp; trustworthy</li><li>
Flexible</li></ul>
Initiative<ul><li>
Autonomous</li><li>
Innovative</li><li>
Daring</li></ul> 
Work experience<div><div>
Overall recommendations</div><div> 
<ul><li>
1+ years of work experience in a supervisory role.</li><li>
Experience in automotive manufacturing, logistics, or a high-volume production environment.</li><li>
Prior experience developing training content or managing a training program.</li><li>
2+ years of experience in operations, quality, training, or a related environment.</li></ul></div></div> 
Education background<div><div>
Overall recommendations</div><div> 
<ul><li>
High School Diploma or Equivalent</li></ul></div></div> 
About TRIGO Global Quality Solutions
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.
The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.
TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.
TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.</div>

Operations Trainer - Automotive Industry

Join Trigo Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Trigo Group

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Quality Resident Liaison / Automotive Representative

Operations Trainer - Automotive Industry