Qureos Mentor

Trinity Health-ND

<div>Position Summary:
The Technician Specialist supports Trinity Health&rsquo;s information systems by delivering hands-on technical assistance and maintaining reliable hardware and software functionality across the organization. This role works directly with end users to troubleshoot issues, implement effective solutions, and support system upgrades and special projects that enhance daily operations. As part of a collaborative IT support environment, the Technician Specialist helps ensure data protection, asset management, and adherence to organizational technology standards. Through responsive customer service, clear communication, and effective problem-solving, this position contributes to secure, dependable technology services that support departments and care delivery throughout Trinity Health.
Key Responsibilities:<ul><li>
Provide technical support for end users by diagnosing, troubleshooting, and resolving software, hardware, and network-related issues in a timely and customer-focused manner.</li><li>
Install, configure, and maintain computers, peripherals, and approved software applications in alignment with organizational standards.</li><li>
Assist with data protection, asset tracking, and system security processes to ensure compliance with established IT policies and procedures.</li><li>
Participate in system upgrades, deployments, and special technology projects, contributing technical expertise and documenting relevant changes.</li><li>
Collaborate with IT team members and departmental stakeholders to identify recurring issues, recommend improvements, and enhance overall system performance.</li><li>
Maintain accurate service records, track support requests, and communicate updates with clarity to users and team members.</li></ul>
Licenses and Certifications Required:<ul><li>
None</li></ul>
Educational Requirements:<ul><li>
Bachelor&rsquo;s Degree in Computer Science, MIS, or Associate's Degree in Systems Technology or equivalent work experience.</li></ul>
Experience Requirements:<ul><li>
3+ years of support of systems in troubleshooting, design, and installation of IT related systems.</li></ul>
Special Skills or Training Requirements:<ul><li>
Excellent written and oral communication skills, comfortable presenting ideas and concepts.</li><li>
The ability to exhibit a high degree of patience for inexperienced computer/technology users is required.</li><li>
Strong interpersonal, written, and verbal communication skills.</li><li>
Ability to provide a high level of customer service.</li><li>
Must be detail oriented and able to multitask.</li><li>
Must be self motivated and driven.</li><li>
Ability to problem solve and learn quickly.</li><li>
Demonstrate professionalism in communication and the office environment.</li><li>
Must be coachable and easily receive feedback.</li><li>
Must have a positive attitude.</li><li>
Ability to manage time and multiple tasks/priorities.</li></ul>
Physical Requirements:
The Technician Specialist is regularly required to sit or stand while performing computer-based work and to move between workstations, offices, and technical areas. The role may involve lifting, carrying, or positioning equipment such as computers, monitors, and peripherals, typically up to moderate weight levels. Adequate vision, hearing, hand-eye coordination, and fine motor skills are needed to work with electronic components, troubleshoot devices, and communicate effectively with end users.
Environmental Requirements:
Work is primarily performed in an office and technical support environment with frequent interaction in clinical and administrative settings. The role may involve exposure to noise from equipment, variations in temperature when working in server or equipment rooms, and occasional travel between sites. Adherence to organizational safety practices, secure handling of technology assets, and protection of confidential information is essential. The position may require adjusting to varying workloads, urgent support requests, and system-related deadlines.</div>

Technician Specialist

<div>Position Summary:
The Office Assistant supports daily front-office operations by providing courteous, efficient, and accurate administrative services within the clinic setting. This role greets patients, coordinates registration and scheduling, answers incoming calls, collects payments, and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff, the Office Assistant helps maintain smooth clinic workflow by keeping records organized, supporting clear communication, and responding effectively to changing operational needs. This position functions within a collaborative, service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.
Key Responsibilities:<ul><li>
Greet and register patients, verify required information, and process payments in accordance with clinic procedures.</li><li>
Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.</li><li>
Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.</li><li>
Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.</li><li>
Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.</li><li>
Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high volume periods.</li></ul>
Licenses and Certifications Required:<ul><li>
None</li></ul>
Educational Requirements:<ul><li>
HS Diploma or GED, preferred</li></ul>
Experience Requirements:<ul><li>
Customer service experience or training, required. Preferably six (6) months minimum</li><li>
Experience in a clerical or office setting, preferred</li><li>
Medical terminology knowledge, preferred</li><li>
Experience with computer appointment software, preferred</li></ul>
Special Skills or Training Requirements:<ul><li>
Ability to communicate effectively in person and on the telephone</li><li>
Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately</li><li>
Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution</li><li>
Ability to handle confidential and sensitive information</li><li>
Ability to work in a fast paced environment; working efficiently and multitasking</li><li>
Compliance with all Privacy and Confidentiality Standards per Trinity&rsquo;s policies</li></ul>
Physical Requirements:
The Office Assistant primarily performs work at a computer workstation, requiring frequent sitting with intermittent standing, walking, reaching, and handling of office materials. The role may involve occasional lifting or carrying of light items such as supplies or paperwork. Adequate vision, hearing, and verbal communication skills are essential for interacting with patients, managing phone calls, and completing detailed clerical tasks.
Environmental Requirements:
Work occurs in an outpatient clinic reception environment with routine contact with patients, families, and clinical staff. The role may involve frequent interruptions, moderate noise, and proximity to patient-care areas. Adherence to safety practices, infection-prevention protocols, and confidentiality standards is required when working with patient information and navigating shared clinic spaces.</div>

Office Assistant, Occupational Medicine

Office Assistant, Patient Registration

Join Trinity Health-ND and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Trinity Health-ND

About Company

Technician Specialist

Office Assistant, Occupational Medicine

Office Assistant, Patient Registration