Qureos Mentor

Tripoint Solutions

<div>About Company:
About Tripoint Solutions
We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech&mdash;making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better&mdash;for everyone.
TPS Company Values<ul><li>
We value and respect each employee's dedicated work and unique contributions as they directly impact who we are and what we do.</li><li>
Your talent and innovative thinking bring leading-edge solutions to our customers.</li><li>
Our success is driven by the dedication of our employees.</li><li>
Employee-generated solutions have sustained our continued success and customer satisfaction</li></ul>
Benefit Offerings
Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.
We offer all full-time employees:<ul><li>
Medical, Dental, Vision benefits with a national provider network</li><li>
Flexible Spending and Health Savings Accounts (FSA &amp; HSA)</li><li>
Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental</li><li>
Supplemental Insurance</li><li>
Paid time off (PTO)</li><li>
11 paid holidays</li><li>
401(k) Retirement Plan</li><li>
Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications</li><li>
Monthly transportation, parking, and cell phone service reimbursement</li></ul> 
 
Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled
About the Role:
The Customer Support Chat Specialist provide technical and functional support to military, civilian, and contractor personnel utilizing Department of Defense travel systems managed by the Defense Travel Management Office (DTMO). These roles support enterprise-level travel platforms including the Defense Travel System (DTS), Government Travel Charge Card (GTCC) programs, and associated financial management interfaces via online Chat.
The specialist ensures timely resolution of user issues related to authorizations, vouchers, travel policy compliance, system access, and account management while maintaining adherence to DoD cybersecurity and data protection standards.
Location: Remote. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided)
Clearance Requirements:<ul><li>
Active or eligible Secret U.S. Government Security Clearance</li></ul>
Key Responsibilities
Customer Support &amp; Incident Resolution<ul><li>
Serve as first point of contact for DTS and travel-related inquiries via phone, email, and ticketing systems.</li><li>
Troubleshoot system access, CAC authentication, profile setup, routing lists, and document processing errors.</li><li>
Resolve travel authorization and voucher submission issues.</li><li>
Escalate complex functional or technical issues to Tier III support or system administrators as required.</li><li>
Document incidents, service requests, and resolutions in accordance with ITIL best practices.</li></ul>
Functional Support &ndash; Travel Policy &amp; Compliance<ul><li>
Provide guidance on Joint Travel Regulations (JTR) policies.</li><li>
Assist users with per diem calculations, entitlements, and reimbursement questions.</li><li>
Support Government Travel Charge Card (GTCC) account-related inquiries.</li><li>
Monitor and report on recurring user issues to identify systemic improvements.</li></ul>
Systems &amp; Technical Support<ul><li>
Support enterprise applications including:<ul><li>
Defense Travel System (DTS)</li><li>
CAC / PKI authentication environments</li><li>
DoD Enterprise Email / Microsoft 365</li><li>
ServiceNow or equivalent ticketing platforms</li></ul></li><li>
Perform account provisioning and role management in accordance with RMF and cybersecurity policies.</li><li>
Coordinate with cybersecurity teams to ensure compliance with DoD IA requirements.</li></ul>
Reporting &amp; Performance Metrics<ul><li>
Track SLA compliance and ticket resolution timelines.</li><li>
Provide weekly/monthly reports on ticket volume, trends, and resolution metrics.</li><li>
Identify opportunities to improve customer experience and reduce repeat incidents.</li></ul>
Minimum Qualifications:<ul><li>
Active Secret Clearance (or ability to obtain)</li><li>
2+ years of Help Desk or Service Desk experience in a federal or DoD environment</li><li>
Experience supporting enterprise financial or travel systems</li><li>
Familiarity with:<ul><li>
Defense Travel System (DTS)</li><li>
Joint Travel Regulations (JTR)</li><li>
CAC/PKI authentication</li><li>
ITSM ticketing systems (ServiceNow preferred)</li></ul></li><li>
Strong troubleshooting and analytical skills</li><li>
Excellent written and verbal communication skills</li><li>
Ability to work in a fast-paced, mission-focused environment</li></ul>
Preferred Qualifications:<ul><li>
ITIL Foundation Certification</li><li>
CompTIA Security+ (or DoD 8570 compliant certification)</li><li>
Experience supporting large DoD user bases (10,000+ users)</li><li>
Prior experience as a Defense Travel Administrator (DTA)</li><li>
Understanding of DoD financial management processes</li></ul></div>

Customer Support Chat Specialist

<div>About Tripoint Solutions
We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech&mdash;making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better&mdash;for everyone.
TPS Company Values<ul><li>
We value and respect each employee's dedicated work and unique contributions as they directly impact who we are and what we do.</li><li>
Your talent and innovative thinking bring leading-edge solutions to our customers.</li><li>
Our success is driven by the dedication of our employees.</li><li>
Employee-generated solutions have sustained our continued success and customer satisfaction</li></ul>
Benefit Offerings
Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.
We offer all full-time employees:<ul><li>
Medical, Dental, Vision benefits with a national provider network</li><li>
Flexible Spending and Health Savings Accounts (FSA &amp; HSA)</li><li>
Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental</li><li>
Supplemental Insurance</li><li>
Paid time off (PTO)</li><li>
11 paid holidays</li><li>
401(k) Retirement Plan</li><li>
Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications</li><li>
Monthly transportation, parking, and cell phone service reimbursement</li></ul> 
 
Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled
About the Role:
We are seeking a Business Analyst / Product Delivery Analyst support a high-visibility federal client by translating mission and operational needs into scalable SharePoint Online and Microsoft Power Platform solutions.
In this role, you will guide initiatives from requirements discovery through agile delivery and operational sustainment, partnering with client leadership, product stakeholders, and development teams to deliver modern collaboration and automation capabilities.
This role sits at the intersection of business analysis, agile delivery, and low-code solution development, and plays a critical part in helping organizations modernize workflows, improve knowledge management, and accelerate mission outcomes.
Successful candidates bring strong analytical skills, excellent stakeholder engagement abilities, and a passion for improving business processes through technology.<div>
Location: Remote. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided)</div><div><h3 class="jobSectionHeader">
Clearance Requirements:</h3><ul><li>
Applicants selected may be subject to a government security investigation.</li><li>
USA Citizenship (required)</li></ul></div>
Responsibilities:<div><ul><li>
Lead stakeholder discovery sessions to identify business needs, operational challenges, and opportunities for process improvement.</li><li>
Translate business needs into clear product requirements, user stories, and acceptance criteria.</li><li>
Analyze current workflows and design improved business processes and solution approaches.</li><li>
Develop supporting artifacts including:<ul><li>
business process diagrams</li><li>
workflow documentation</li><li>
user journeys</li><li>
requirements traceability</li></ul></li><li>
Partner with product and technical leadership to prioritize backlog items aligned with mission and roadmap objectives.</li><li>
Provide ongoing clarification of requirements and business rules to development teams during delivery cycles.</li></ul></div>
Delivery &amp; Backlog Management<div><ul><li>
Facilitate agile team ceremonies including backlog refinement, sprint planning, and retrospectives.</li><li>
Maintain a well-groomed backlog that reflects evolving stakeholder priorities and roadmap goals.</li><li>
Track delivery progress, dependencies, risks, and issues across initiatives.</li><li>
Partner with contractor and client leadership to support roadmap execution and communicate delivery status.</li><li>
Promote agile best practices and continuously improve team processes and backlog management standards.</li></ul></div>
Reporting, Insights &amp; Continuous Improvement<div><ul><li>
Develop reporting and dashboards to communicate delivery metrics, backlog health, and operational insights.</li><li>
Analyze service and backlog data to identify trends, risks, and opportunities for improvement.</li><li>
Provide regular reporting to leadership on initiative status and delivery performance.</li><li>
Identify opportunities to leverage low-code platforms and automation to improve business operations.</li></ul></div>
Minimum Qualifications:<ul><li>
3&ndash;5 years of experience in business analysis supporting enterprise technology initiatives</li><li>
3+ years working within agile development environments</li><li>
Experience facilitating stakeholder sessions and translating needs into user stories and product requirements</li><li>
Experience supporting enterprise collaboration platforms such as SharePoint Online</li><li>
Strong experience creating:</li><li>
business process diagrams</li><li>
functional requirements</li><li>
user stories and acceptance criteria</li><li>
Experience supporting direct client engagement and stakeholder communication</li><li>
Strong analytical and reporting skills, including experience working with Excel or similar tools to analyze backlog or service data</li></ul>
Preferred Qualifications:<ul><li>
Experience supporting SharePoint Online or Power Platform development teams</li><li>
Familiarity with Microsoft Power Platform tools including:<ul><li>
Power Apps</li><li>
Power Automate</li><li>
Power BI</li></ul></li><li>
Experience supporting operations and maintenance (O&amp;M) environments</li><li>
Scrum Master or Product Owner certification</li><li>
Experience identifying opportunities for AI-enabled or automation solutions within federal environments</li></ul>
Hiring Process:
Our hiring process typically includes:<ul><li>
Initial recruiter screening</li><li>
In-person interview with project team</li></ul>
Candidates should be prepared to participate in an onsite interview in Arlington, VA during the Interview stage of the process.</div>

Business Analyst

Join Tripoint Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.