Abrar Admin

Tru by Hilton Charlotte/Ayrsley

Under general supervision, the Guest Service Agent (GSA) is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. The ideal candidate must have a friendly and welcoming attitude, respond to guest and associate concerns with empathy, and resolve issues in an efficient manner. This is the ideal position for someone who has a passion for guest service, can deliver complete guest satisfaction throughout the stay, and values problem resolution. Must be able to work in a fast paced environment, remain calm under pressure, demonstrate excellent communication skills, resolve problems independently, and is good working with computers.Responsibilities<ul><li>Provide outstanding guest service experiences for guests throughout their stay</li><li>Ensure guests are properly greeted upon their arrival</li><li>Monitor daily bookings and ensure assigned rooms are prepared properly</li></ul><ul><li>Coordinate luggage collection and storage</li><li>Oversee check-in and check-out procedures, including reservations and financial transactions</li><li>Promptly address guests&rsquo; requests</li><li>Actively listen to and resolve complaints</li><li>Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns</li><li>Inform clients of our hotel services, including breakfast and dining options</li><li>Promote all hotel amenities, conveniences and programs offered</li><li>Recommend local tourist spots, including places to dine, shop and sight-see</li><li>Establish friendly relationships with regular hotel guests</li></ul>Skills<ul><li>Hands-on experience with Hotel Management software (PMS), OnQ a plus</li></ul><ul><li>Proficiency in English; knowledge of other languages is a plus</li><li>Customer service drive with outstanding communication and active listening skills</li><li>Excellent problem-solving and multitasking skills</li><li>Ability to work flexible hours</li><li>Strong sense of responsibility</li></ul>Job Type: Full-timePay: From $16.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hotel experience: 1 year (Preferred)</li></ul>Work Location: In person

Front Desk Guest Service Agent

Join Tru by Hilton Charlotte/Ayrsley and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tru by Hilton Charlotte/Ayrsley

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Front Desk Guest Service Agent