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True North LLC

<div><h1 class="jobSectionHeader"><b>NerdsToGo Pittsburgh</b></h1><h2 class="jobSectionHeader"><b>
Position: MSP Systems Technician &ndash; Hybrid Remote &amp; Field</b></h2><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><p>
NerdsToGo Pittsburgh is seeking a highly capable MSP Systems Technician who can independently resolve client issues, support business environments, and assist with both remote and onsite IT work.
</p><p>This role is ideal for a technician who enjoys solving problems, working directly with business clients, and handling a wide range of technical challenges. The technician will support managed service clients, staff augmentation engagements, and project-based work such as network deployments, workstation rollouts, office setups, and infrastructure upgrades.</p><p>
This is a hybrid role involving remote helpdesk support, onsite client visits, and participation in infrastructure and migration projects. The technician must be comfortable operating independently, documenting work clearly, and communicating professionally with business clients.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Diagnose and resolve IT support tickets for business clients</li><li>
Provide remote technical support using professional RMM and helpdesk tools</li><li>
Troubleshoot Windows and Mac endpoints, printers, and business applications</li><li>
Administer Microsoft 365 environments including user management and permissions</li><li>
Assist with onboarding and offboarding users and device deployments</li><li>
Configure and troubleshoot VPN connections and remote access tools</li><li>
Deploy and configure business workstations and network equipment</li><li>
Perform onsite service visits for troubleshooting, deployments, and projects</li><li>
Assist with office setups, office relocations, and office tear-downs</li><li>
Configure firewalls, routers, and network infrastructure</li><li>
Assist with backup systems and disaster recovery solutions</li><li>
Support security tools including endpoint protection and monitoring platforms</li><li>
Participate in system upgrades, migrations, and infrastructure improvements</li><li>
Maintain accurate documentation and ticket notes</li><li>
Communicate clearly and professionally with clients and internal team members</li></ul><h3 class="jobSectionHeader"><b>
Technical Skills &amp; Qualifications</b></h3><ul><li>
Strong troubleshooting skills across Windows and Mac environments</li><li>
Experience administering Microsoft 365 environments</li><li>
Familiarity with Active Directory/Entra ID user management</li><li>
Networking fundamentals including switches, routers, firewalls, and VLANs</li><li>
Experience with VPN configuration and remote access tools</li><li>
Understanding of endpoint security and backup solutions</li><li>
Experience supporting business environments with multiple users</li><li>
Ability to quickly research and resolve unfamiliar technical issues</li><li>
Strong documentation and communication skills</li></ul><h3 class="jobSectionHeader"><b>
Preferred Experience</b></h3><ul><li>
3&ndash;7 years of IT support experience</li><li>
Experience working in a Managed Service Provider (MSP) environment strongly preferred</li><li>
Experience supporting small to mid-sized businesses</li><li>
Familiarity with RMM tools and ticketing platforms</li><li>
Experience performing onsite technical support work</li></ul><h3 class="jobSectionHeader"><b>
Preferred Certifications</b></h3><ul><li>
CompTIA A+</li><li>
CompTIA Network+</li><li>
CompTIA Security+</li><li>
Microsoft certifications or equivalent experience</li></ul><h3 class="jobSectionHeader"><b>
Key Traits We Value</b></h3><ul><li>
Strong problem-solving ability and technical curiosity</li><li>
Ability to work independently and take ownership of issues</li><li>
Professional communication with business clients</li><li>
Adaptability in fast-moving environments</li><li>
Willingness to handle both remote and onsite technical work</li><li>
Strong documentation and organizational habits</li></ul><h3 class="jobSectionHeader"><b>
Role Expectations</b></h3><p>
Technicians in this role are expected to resolve most technical issues independently and take ownership of problems from start to finish. This role supports a wide range of environments and requires adaptability, strong troubleshooting ability, and a commitment to delivering excellent service to business clients.</p><p>
The MSP Systems Technician will work closely with the Technical Lead and other technicians while supporting the growth of NerdsToGo Pittsburgh's managed services and business IT operations.</p></div>

MSP Systems Technician

<div><h1 class="jobSectionHeader"><b>Field IT Support Technician &ndash; Senior Living &amp; Healthcare Facilities</b></h1><p>
Employment Type: Full Time</p><p>
Location: Field-based role supporting facilities across Eastern Ohio and Northern West Virginia</p><p>
</p><h2 class="jobSectionHeader"><b>About the Role</b></h2><p>
This role provides onsite and remote IT support across multiple senior living and healthcare facilities in Eastern Ohio and Northern West Virginia. The technician acts as a floating field support professional ensuring reliable technology operations for staff and residents while working closely with the NerdsToGo service desk and engineering team.<br>
<br>
The position is ideal for a hands on technician who enjoys solving problems in person, building strong relationships with facility staff, and supporting environments where technology directly impacts care, operations, and resident services.</p><h2 class="jobSectionHeader"><b>
Primary Service Territory</b></h2><ul><li>
East Liverpool, OH</li><li>
Calcutta, OH</li><li>
North Lima, OH</li><li>
Hubbard, OH</li><li>
Carrollton, OH</li><li>
Alliance, OH</li><li>
Chester, WV</li><li>
Twinsburg, OH</li></ul><p>
Primary travel is centered around Columbiana County, Ohio, with occasional travel to nearby facilities.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Provide onsite IT support across multiple senior living and healthcare facilities</li><li>
Troubleshoot desktops, laptops, printers, medication carts, and peripherals</li><li>
Support shared workstations, nurse stations, and clinical technology environments</li><li>
Serve as the primary on-site responder for IT issues and user support</li><li>
Build strong working relationships with facility administrators, nurses, and operational staff</li><li>
Assist with employee onboarding and offboarding including device provisioning and access setup</li><li>
Perform basic network, WiFi, and connectivity troubleshooting</li><li>
Maintain accurate asset tracking for facility technology including workstations, carts, printers, and network devices</li><li>
Perform preventative maintenance checks to minimize downtime and recurring issues</li><li>
Document all work clearly in the ticketing system</li><li>
Escalate complex issues to the NerdsToGo service desk or engineering team as needed</li></ul><h2 class="jobSectionHeader"><b>
Travel Requirements</b></h2><ul><li>
Daily travel between regional facilities</li><li>
Typical travel radius of up to 75 miles</li><li>
Reliable personal transportation required</li><li>
Mileage reimbursement provided</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li>
3+ years of IT support or help desk experience</li><li>
Strong working knowledge of Windows operating systems and Microsoft 365</li><li>
Experience troubleshooting hardware, printers, and network connectivity</li><li>
Professional, calm, and customer focused demeanor</li><li>
Ability to work independently while managing multiple sites</li><li>
Strong documentation and communication skills</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Managed Service Provider (MSP) experience</li><li>
Experience supporting healthcare or senior living environments</li><li>
Exposure to HIPAA regulated environments</li><li>
Familiarity with access control systems, cameras, or facility technology</li><li>
Experience supporting shared or clinical workstation environments</li></ul><h2 class="jobSectionHeader"><b>
About NerdsToGo</b></h2><p>
NerdsToGo provides managed IT services, cybersecurity, and technology support for businesses and organizations. Our team focuses on delivering responsive, professional service that allows clients to operate efficiently and securely while relying on a trusted technology partner.</p></div><p></p>

Field IT Support Technician

Join True North LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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MSP Systems Technician

Field IT Support Technician