Qureos Mentor

Trustmark

<div>Overview:
<div>
Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer&rsquo;s satisfaction, loyalty, and financial well-being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions.</div>
Responsibilities:
<ul><li>Identify customer needs and make the appropriate referrals through proactive sales/service efforts.</li><li>
Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.</li><li>
Deliver exceptional customer experience that follows Trustmark&rsquo;s service standards.</li><li>
Continually safeguard the bank&rsquo;s assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, loan payments and the opening, closing and other maintenance of customer accounts).</li><li>
Balances cash drawer daily for both the cash totals and to ensure appropriate documents have been executed.</li><li>
Achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into sales.</li><li>
Making outreach calls to customers and/or prospects.</li><li>
Comply with the bank&rsquo;s guidelines, policies, procedures, and standards of performance.</li><li>
Coach and serve as a mentor to Relationship Bankers and Tellers.</li><li>
Provide oversight and responsibility to review/approve various transactions to include night drop contracts/logs, ATM deposits, collection items, money orders, official checks, and cash drawers.</li><li>
Handle the cash shipment and vault management for a branch.</li><li>
Ability to handle the origination of consumer loans.</li><li>
Perform additional duties as assigned.</li></ul>
Qualifications:
<ul><li>High school diploma or GED</li><li>
2 years of face-to-face customer service experience, retail sales experience or prior Trustmark Relationship Banker experience with a demonstrated track record of exceeding the individual performance goals.
</li><li>Able to learn Trustmark consumer and/or mortgage lending guidelines and process applicable loans within 2 years of employment
</li><li>Be able to register with the National Mortgage Licensing System and Registry (NMLS)</li><li>
Able to use basic math concepts and can handle routine transactions and close out the cash drawer
</li><li>Exceptional customer service skills with the ability to learn and communicate Trustmark products</li><li>
Pass appropriate assessment tests related to customer service and math skills</li><li>
Able to meet sales goals in a retail environment</li><li>
Basic computer skills and the ability to learn internal technology systems to perform work tasks</li><li>
Strong interpersonal and communication skills both verbal and written</li><li>
Time management skills</li><li>
Detail-oriented with a focus on quality and accuracy</li><li>
Demonstrate professional appearance and mannerisms as this position works with the public on a daily basis</li><li>
Prior supervisory experience in a retail or bank environment preferred</li><li>
Prior experience processing consumer or mortgage loans preferred</li><li>
2 years of banking industry knowledge specifically of the Relationship Banker position preferred</li></ul><div><b>
Physical Requirements/Working Conditions: </b>Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.</div><div></div><p><b><br>
Note:</b> This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment</p><p></p><p><i><br>
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.</i></p></div>

Relationship Banker II

<div>Overview:
<div>
The purpose of this job is to provide daily administrative support for department staff and coordinate projects as assigned.</div>
Responsibilities:
<ul><li>Performs administrative functions to support the department such as, expense requests, ordering of supplies, distribution of mail, answering phones, filing, etc.</li><li>
Preparation and distribution of reports and files</li><li>
Coordinate projects to assist department associates</li><li>
Assists customers to resolve questions or concerns</li><li>
Maintains manager&rsquo;s business calendar reminding them of scheduled meetings and appointments</li><li>
Assist Mortgage Market Sales Manager with analysis of income and assets, calculate debt ratios, running of DU and document for processing Ability to process files if needed</li><li>
Communicate mortgage product options, quote interest rates, accept loan applications, request follow up documents from customers, disclose LE&rsquo;s, all at the direction and supervision of the Mortgage Market Sales Manager</li><li>
Work in conjunction with the Mortgage Market Sales Manager to assist with the coordination of sales and marketing strategies, sales meetings, open houses, etc., for the defined market</li><li>
Perform additional duties as assigned.</li></ul>
Qualifications:
<ul><li>2 years previous administrative experience required</li><li>
General knowledge of banking
</li><li>Interpersonal skills</li><li>
Oral and written communication skills</li><li>
Customer service skills</li><li>
Time management skills to prioritize workload</li><li>
Junior college/two-year education preferred</li></ul><div><b>
Physical Requirements/Working Conditions:</b> Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.</div><p></p><p><b><br>
Note:</b> This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.</p></div>

Mortgage Market Sales Coordinator

<div>Overview:
<div>
Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer&rsquo;s satisfaction, loyalty, and financial well-being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions.</div>
Responsibilities:
<ul><li>Identify customer needs and make the appropriate referrals through proactive sales/service efforts.</li><li>
Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.</li><li>
Deliver exceptional customer experience that follows Trustmark&rsquo;s service standards.</li><li>
Continually safeguard the bank&rsquo;s assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, loan payments and the opening, closing and other maintenance of customer accounts).</li><li>
Balances cash drawer daily for both the cash totals and to ensure appropriate documents have been executed.</li><li>
Achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into sales.</li><li>
Making outreach calls to customers and/or prospects.</li><li>
Comply with the bank&rsquo;s guidelines, policies, procedures, and standards of performance.</li><li>
Perform additional duties as assigned.</li></ul>
Qualifications:
<ul><li>High school diploma or GED
</li><li>One year of sales or customer service experience (in lieu of experience, Bachelor&rsquo;s degree is acceptable).</li><li>
Able to use basic math concepts and can handle routine transactions and close out the cash drawer
</li><li>Exceptional customer service skills with the ability to learn and communicate Trustmark products</li><li>
Pass appropriate assessment tests related to customer service and math skills</li><li>
Able to meet sales goals in a retail environment</li><li>
Basic computer skills and the ability to learn internal technology systems to perform work tasks</li><li>
Strong interpersonal and communication skills both verbal and written</li><li>
Time management skills</li><li>
Detail-oriented with a focus on quality and accuracy</li><li>
Demonstrate professional appearance and mannerisms as this position works with the public on a daily basis
 </li></ul><p><b>Preferred:
</b></p><ul><li>Experience in maintaining and balancing a cash drawer</li></ul><div><b>
Physical Requirements/Working Conditions: </b>Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.</div><p></p><p><b><br>
Note:</b> This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.</p></div>

Relationship Banker I

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Relationship Banker II

Mortgage Market Sales Coordinator

Relationship Banker I