Qureos Mentor

TRUTECH INFORMATION TECHNOLOGIES LLC

<ul><li>We are an IT Services &amp; Solutions Provider based in Salam Street, Abu Dhabi, providing IT support services to our customers covering Abu Dhabi &amp; Dubai.</li><li>We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.</li></ul>We are looking for a disciplined and proactive IT Operations Coordinator to manage daily service operations and ensure structured, reliable delivery to our clients.This role serves as the central point for coordinating all service operations, including managing support tickets, scheduling engineers, monitoring SLAs, ensuring accurate documentation, and maintaining clear and proactive client communication. It acts as the control hub for daily service delivery, with occasional site visits to support coordination and ensure service quality.Responsibilities<ul><li>Monitor &amp; update the ticketing system daily with accurate and timely information.</li><li>Assign support tickets to engineers and monitor progress.</li><li>Managing appointments &amp; schedules of the technical team.</li><li>Collect and verify the ticket updates and update in the system along with time entries of the engineers.</li><li>Processing of all jobs with accuracy and timeliness.</li><li>Track &amp; Monitor ongoing jobs &amp; support.</li><li>Follow-up &amp; updating jobs &amp; tickets closely.</li><li>Get feedback from customers after the job is completed.</li><li>Inform clients of unforeseen delays or problems.</li><li>Gather Feedback &amp; Surveys from customers.</li><li>Track purchases &amp; delivery made for the customers.</li><li>Responding to complaints/suggestions from customers and giving after-sales support.</li><li>Provide excellent customer service &amp; ensure customer satisfaction &amp; Identify ways to improve customer experiences.</li><li>Invoice timely to the clients in coordination with the sales &amp; finance department.</li><li>Track target achievements &amp; monitor the performance of each support engineer.</li><li>Perform assigned clerical &amp; secretarial duties.</li><li>Maintain and manage office premises and stationery.</li><li>Answering phone calls, responding to emails, and preparing documents.</li><li>Planning, designing, and executing effective email marketing strategies.</li><li>Monitoring Social Media Accounts and coordinating with the social media team.</li><li>Visiting client locations and meetings if required.</li></ul>Skills Required:<ul><li>Dynamic &amp; Self Motivated.</li><li>Minimum 3 years experience in similar role.</li><li>Good written &amp; oral command of the English Language is a must.</li><li>Excellent phone &amp; email communication skills.</li><li>Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.</li><li>Demonstrated track record of performance and commitment.</li><li>The ability to manage your time and plan your day effectively.</li><li>Ability to do marketing via developing a database, use of social media, contact circle, and referrals.</li><li>Clerical &amp; other Secretarial tasks.</li><li>Cool-tempered and able to handle rejection.</li><li>Can quickly adapt to a new environment.</li><li>Excellent organizational, communication, and interpersonal skills.</li><li>Competence in Microsoft Office products.</li><li>Willing to be trained and acquire knowledge in less time.</li><li>Good organizational skills.</li><li>Ability to hit deadlines and work under pressure.</li><li>Can easily adapt to new environments.</li><li>Excellent professional image &amp; should be presentable.</li></ul>Pay: AED3,500.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Where are you currently located &amp; what is your current visa status?</li></ul>Experience:<ul><li>Operations Coordinator: 3 years (Required)</li><li>Handling and managing a team: 3 years (Preferred)</li><li>Handling emails &amp; enquiries: 3 years (Required)</li><li>Monitoring &amp; updating job and schedules: 3 years (Required)</li><li>Customer service: 3 years (Required)</li><li>Helpdesk: 2 years (Required)</li></ul>Language:<ul><li>English (Speak, Read, Write) (Required)</li></ul>Willingness to travel:<ul><li>50% (Required)</li></ul>Work Location: In person

Operations Coordinator - IT

<ul><li>We are an IT services and solutions provider based in Abu Dhabi, serving business clients across UAE. We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.</li><li>Our back office will focus on all our sales, customer service, operations &amp; remote IT support.</li></ul>We are looking for a disciplined and proactive Sales Coordinator to manage inquiries, quotations, renewals, purchases, invoices and follow-ups to support revenue growth and ensure no opportunity is missed.Role Overview:This role requires strong follow-up discipline, organized pipeline tracking, and professional communication with clients and suppliers.Key Responsibilities<ul><li>Monitoring &amp; replying to sales emails &amp; inquiries.</li><li>Learn details about our product and service offerings.</li><li>Address any questions or issues customers may have.</li><li>Communicate with customers to understand their requirements and needs.</li><li>Schedule &amp; Coordinate meetings of potential clients with the manager.</li><li>Coordinate with suppliers for pricing, procurement, and deliveries.</li><li>Preparing Quotations &amp; costing.</li><li>Following up with clients to close quotes successfully.</li><li>Increase Company client base with quality customers.</li><li>Entering, updating &amp; maintaining clear &amp; correct data into CRM.</li><li>To retain existing customers and upsell services to achieve customer retention.</li><li>Assisting in achieving and exceeding company total monthly sales targets.</li></ul>Requirements<ul><li>Minimum 3 years experience as Sales Coordinator.</li><li>Excellent phone &amp; email communication and interpersonal skills.</li><li>The ability to manage your time and plan your day effectively.</li><li>Good Command over the English Language is a must.</li><li>Demonstrated track record of performance and commitment.</li><li>Cool-tempered and able to handle rejection.</li><li>Good organizational skills.</li><li>Willing to be trained and acquire knowledge in less time.</li></ul>Pay: AED3,500.00 - AED4,500.00 per monthExperience:<ul><li>Sales Coordinato: 3 years (Required)</li><li>Handling emails &amp; enquiries: 3 years (Required)</li><li>Preparing quotations for clients: 3 years (Required)</li><li>Procurement: 2 years (Preferred)</li><li>Follow up &amp; Winning quotations sent to clients: 3 years (Required)</li><li>Invoicing: 2 years (Preferred)</li></ul>Language:<ul><li>English (Read, Write, Speak) (Required)</li></ul>Work Location: In person

IT Sales Coordinator

<ul><li>We are an IT Services &amp; Solutions Provider based in Salam Street, Abu Dhabi, providing IT support services to our customers covering Abu Dhabi &amp; Dubai.</li><li>We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects</li><li>This is an outdoor job ( providing It support to customers by going to their locations)</li></ul>Responsibilities:<ul><li>Monitoring &amp; responding to client's IT support requests on time.</li><li>Monitoring &amp; replying to helpdesk &amp; support emails &amp; inquiries.</li><li>Provide ONSITE and remote IT technical support to client's IT systems as scheduled by the support department.</li><li>Installing, configuring, and troubleshooting - Desktops, laptops, outlook, printers, routers, network functions.</li><li>Installing, configuring, and troubleshooting - Firewalls/Windows servers/CCTV/PABX/NAS.</li><li>Cable tracing, patching, and crimping.</li><li>Diagnose software, networking, or hardware issues and fix them.</li><li>Checking for other opportunities/issues when onsite.</li><li>Coordinating with the remote support team to fix issues and provide top-notch support service to clients.</li><li>Track &amp; Monitor ongoing jobs &amp; support.</li><li>Manage, Maintain, Update &amp; Monitor the HELP-DESK Ticketing system daily with accurate and timely information.</li><li>Preparing BOQ/SOW &amp; reports after site visit as required.</li><li>Managing &amp; compiling job reports.</li><li>Processing of all jobs with accuracy and timeliness.</li><li>Understand &amp; resolve customer requirements/issues and close tickets within time.</li><li>Maintaining good client relations &amp; ensuring a high level of Client satisfaction.</li><li>Responding to complaints/suggestions from customers and giving after-sales support.</li><li>Increase Company reputation with quality on-time support &amp; services.</li><li>Timely Invoice to the clients in coordination with the sales &amp; finance department.</li></ul>Required Technical Skills:<ul><li>Min 4 years of IT Support Experience in a similar job role.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Desktops and Laptops (Windows and Mac).</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Email Services (outlook).</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Basic networks (DHCP,DNS,TCP/IP).</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Basic Routers.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Printers.</li><li>Strong expertise and hands-on experience in cabling, patching, network tracing &amp; crimping.</li><li>Added Value Technical Skills:</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Firewalls.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - PABX</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - CCTV</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Windows Servers.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - MS Active Directory.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - NAS devices.</li><li>Strong expertise and hands-on experience in installing, configuring &amp; troubleshooting - Backup softwares.</li></ul>Other Required Skills:<ul><li>Good Knowledge of IT Technologies &amp; products.</li><li>Good written &amp; oral command of the English Language is a must.</li><li>Excellent phone &amp; email communication skills.</li><li>Excellent communication skills and the ability to explain technical issues to non-technical members of staff.</li><li>Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.</li><li>The capacity to work well on your own or in a team.</li><li>Ability to manage your time and plan your day effectively.</li><li>Demonstrated track record of performance and commitment.</li><li>Cool-tempered and able to handle rejection.</li><li>Good organizational skills.</li><li>Ability to hit deadlines and work under pressure.</li><li>Can easily adapt to new environments.</li><li>Excellent professional image &amp; should be presentable.</li></ul>Optional<ul><li>Valid UAE driving license</li><li>Certifications in IT</li></ul>Pay: AED4,500.00 - AED6,500.00 per monthApplication Question(s):<ul><li>Where are you currently located &amp; what is your visa status?</li></ul>Experience:<ul><li>Desktop/Laptop Support: 4 years (Required)</li><li>Windows server support: 4 years (Required)</li><li>Network support: 4 years (Required)</li><li>Firewall: 3 years (Preferred)</li><li>Telephone &amp; Email Communication: 4 years (Required)</li><li>outlook support: 3 years (Required)</li><li>IT support: 4 years (Required)</li></ul>Language:<ul><li>English (Read/Write/Speak) (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

IT Technical Support Engineer

Join TRUTECH INFORMATION TECHNOLOGIES LLC and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TRUTECH INFORMATION TECHNOLOGIES LLC

About Company

Operations Coordinator - IT

IT Sales Coordinator

IT Technical Support Engineer