Qureos Mentor

TRUTECH INFORMATION TECHNOLOGIES LLC

<ul><li>We an IT Services &amp; Solutions Provider based in Salam Street, Abu Dhabi, serving business clients across Abu Dhabi and Dubai.</li><li>We deliver IT support (AMC), Microsoft 365, cybersecurity, backup, networking, and IT projects.</li></ul>We are hiring a detail-oriented, self-driven Sales Coordinator to manage daily sales operations: handling inquiries, understanding customer requirements, preparing quotations using templates, coordinating with suppliers, and driving follow-ups until closure.Key Responsibilities:<ul><li>Monitor and respond to sales inquiries (email/phone/WhatsApp &ndash; company channels).</li><li>Communicate with customers to understand requirements, needs, urgency, and scope.</li><li>Learn our product and service offerings quickly and apply them in proposals/quotations.</li><li>Address customer questions professionally and coordinate internally for clarifications when needed.</li><li>Schedule and coordinate meetings/site visits with the Sales Manager and confirm appointments.</li><li>Prepare quotations and costing using company templates and price lists.</li><li>Coordinate supplier pricing, procurement, availability, and delivery timelines.</li><li>Follow up on quotations consistently to close successfully; record outcomes and reasons for lost deals.</li><li>Support lead generation activities through outbound follow-ups, referrals, and re-activating old leads.</li><li>Maintain accurate CRM records (leads, activities, notes, next steps, and reminders).</li><li>Support customer retention: AMC renewals, upsell/cross-sell of services, and relationship follow-ups.</li><li>Assist in achieving monthly sales targets through disciplined pipeline and follow-up management.</li></ul>Requirements<ul><li>Excellent English (Read/Speak/Write) is mandatory.</li><li>Strong phone and email communication; professional customer handling skills.</li><li>Highly organized; able to plan the day, prioritize tasks, and execute follow-ups consistently.</li><li>Calm under pressure; able to handle rejection and stay persistent.</li><li>Comfortable using CRM + Microsoft Office (Excel/Word/Outlook).</li><li>1&ndash;3 years experience in inside sales / sales coordination preferred (UAE experience preferred).</li><li>Experience preparing quotations and coordinating suppliers/procurement is a plus.</li><li>IT services/technology knowledge is a plus (training provided).</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED5,000.00 per monthExperience:<ul><li>Sales Coordinator: 2 years (Required)</li><li>IT Services knowledge: 2 years (Preferred)</li><li>Procurement: 2 years (Preferred)</li><li>Handling emails &amp; enquiries: 2 years (Required)</li><li>Preparing quotations for clients: 2 years (Required)</li></ul>Language:<ul><li>English (Read, Speak, Write) (Required)</li></ul>

IT Sales Coordinator

We are an IT services &amp; solutions provider serving business clients across Abu Dhabi and Dubai. We deliver IT support (AMC), Microsoft 365, cybersecurity, backup, networking, and IT projects with a process-driven, customer-first approach.We are hiring a detail-oriented, self-driven IT Service Delivery &amp; Customer Service Coordinator to manage day-to-day operations and service delivery: handling customer support, managing support tickets, scheduling and coordinating the team, reporting, and driving follow-ups to closure.Key Responsibilities<ul><li>Act as the single point of contact for clients for all support and project matters.</li><li>Triage new tickets (helpdesk email, client WhatsApp groups), set priority/owner/ETA, and assign to onsite/remote/ELV.</li><li>Build and maintain the dispatch board and shared calendar; coordinate engineer routes/slots and site visits.</li><li>Publish next-day schedule daily by 4:00 pm; notify any reschedules at least 30 minutes in advance.</li><li>Ensure every ticket has a next action and ETA; update after each work block; monitor SLA timers and escalate early.</li><li>Create/manage child tickets; keep the back-job queue within 3 days.</li><li>Send acknowledgments, ETAs, progress and resolution notes; keep stakeholders informed on delays/escalations.</li><li>Obtain written confirmation after each resolution; trigger and capture CSAT/feedback.</li><li>Prioritize AMC clients; track PM schedules (AMC/ADHICS/ADMCC); prepare monthly AMC reports/packs; plan quarterly reviews.</li><li>Maintain daily/weekly dashboards (SLA met, aged tickets, backlog, utilization); verify timesheets vs tickets; share AMC/project profitability snapshots.</li><li>Own completeness and accuracy of all job records, documentation, trackers, and checklists end-to-end.</li><li>Document resolutions; maintain Desk KB articles; continuously improve SOPs and service quality.</li><li>Work with Sales Coordinators (handoffs, quotes-to-jobs, client updates), Finance (billable time/invoicing), and Procurement/Logistics (parts, deliveries, closures).</li><li>Answer/route the centralized phone number and shared inbox; prepare official client correspondence and ops reports.</li><li>Attend key client meetings, acceptance/handover, and escalations; verify job completion quality and documentation when required.</li></ul>Requirements<ul><li>Dynamic &amp; self-motivated with a strong customer service mindset.</li><li>Minimum 2 years in a similar role (service coordination/operations), preferably in an MSP/IT services environment.</li><li>Excellent English (written and spoken); professional phone and email etiquette.</li><li>Strong problem-solving ability; able to work independently and collaboratively.</li><li>Proven reliability, ownership, and follow-through.</li><li>Excellent organization and multitasking with high attention to detail.</li><li>Effective time management; can plan the day and meet deadlines.</li><li>Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word, SharePoint).</li><li>Familiarity with ticketing systems (Zoho Desk/Autotask/ConnectWise or similar).</li><li>Composed under pressure; client-facing, well-presented, and professional.</li><li>Quick learner; adaptable to new tools and processes.</li><li>Strong interpersonal skills to coordinate across sales, finance, procurement, and engineering.</li><li>Accurate administrative/documentation handling with confidentiality.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Where are you currently located &amp; what is your current visa status?</li></ul>Experience:<ul><li>IT Service coordinator: 2 years (Required)</li><li>handing schedules and manging a team: 2 years (Required)</li><li>Handling emails &amp; enquiries: 2 years (Required)</li><li>Ticketing system : 2 years (Required)</li></ul>Language:<ul><li>English (Speak, Read, Write) (Required)</li></ul>Willingness to travel:<ul><li>75% (Required)</li></ul>

IT Service Delivery and Customer Service Coordiantor

Join TRUTECH INFORMATION TECHNOLOGIES LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TRUTECH INFORMATION TECHNOLOGIES LLC

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IT Sales Coordinator

IT Service Delivery and Customer Service Coordiantor