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Job OverviewVirtualRep SMC Pvt. Ltd. is seeking a proactive and detail-oriented Chat Support Officer to join our team. The ideal candidate will have prior experience in online chat support and will be responsible for providing timely, accurate, and professional assistance to US based customers through chat.You&rsquo;ll play a key role in ensuring a seamless customer experience while maintaining VirtualRep&rsquo;s high service standards.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via chat.</li><li>Understand customer needs and provide accurate solutions or recommendations.</li><li>Troubleshoot and resolve customer issues efficiently, escalating complex cases when required.</li><li>Maintain up-to-date knowledge of company products, services, and processes.</li><li>Accurately document all customer interactions in the CRM system.</li><li>Coordinate with internal teams to ensure consistent and effective support.</li><li>Continuously enhance communication and product knowledge through training and self-learning.</li></ul>Requirements<ul><li>Experience: Minimum 1 year of experience in chat support roles.</li><li>Communication: Excellent written English with strong grammar and spelling.</li><li>Technical Skills:</li><li>Proficiency using ChatGPT, Grammarly, and CRM/chat software.</li><li>Core Skills:</li><li>Strong multitasking and time management abilities.</li><li>Excellent problem-solving and attention to detail.</li><li>Professional, empathetic, and patient attitude toward customers.</li></ul>Location: Gulberg, Lahore (On-site) Job Type: Full-time Timings: 5:00 PM &ndash; 2:00 AM (PKST)Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Chat Support Officer

Job Overview: VirtualRep Pvt. Ltd is seeking a skilled and motivated WordPress and Shopify Web Developer to join our team. The ideal candidate will have a strong background in WordPress and Shopify development, including theme and plugin development, customization, and maintenance. This role requires a passion for creating dynamic, user-friendly websites and the ability to work collaboratively with designers, content creators, and other developers.Key Responsibilities:<ul><li>Website Development: Design, develop, and maintain WordPress and Shopify websites, ensuring high performance, responsiveness, and user-friendly design.</li><li>Theme and Plugin Development: Create custom WordPress and Shopify themes and plugins from scratch or customize existing ones to meet specific project requirements.</li><li>Site Management: Manage all technical aspects of the WordPress and Shopify CMS, including security updates, backups, and troubleshooting.</li><li>Collaboration: Work closely with designers, content creators, and project managers to implement website features and functionalities that align with project goals.</li><li>SEO and Performance Optimization: Optimize websites for speed, performance, and search engine visibility.</li><li>Quality Assurance: Conduct thorough testing and debugging to ensure websites function flawlessly across various browsers and devices.</li><li>Support and Maintenance: Provide ongoing website support and maintenance, including updates, bug fixes, and improvements.</li><li>Documentation: Create and maintain comprehensive documentation for code, processes, and procedures.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Computer Science or similar, Web Development, or a related field, or equivalent work experience.</li><li>Experience: Minimum of 1-2 years of experience in WordPress and Shopify development.</li><li>Skills:</li><li>Proficiency in HTML, CSS, JavaScript, PHP, and MySQL.</li><li>Experience with WordPress and Shopify theme and plugin development.</li><li>Familiarity with front-end frameworks (e.g., Bootstrap) and responsive design principles.</li><li>Knowledge of SEO best practices and website performance optimization.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and teamwork skills.</li><li>Ability to manage multiple projects and meet deadlines.</li></ul>Timing: 5pm to 2am Monday to Friday Location: Gulberg, LahoreCertifications: Relevant certifications in web development or WordPress and Shopify are a plus.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Expert WordPress and Shopify Web Developer

Join TS Orbit and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Chat Support Officer

Expert WordPress and Shopify Web Developer