Qureos Mentor

TTEC

<div>
 Operations Manager - Call Center &ndash; Cairo
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 What You&rsquo;ll be Doing
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 Your accountabilities and activities will include
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
 <ul>
 <li>
 Responsibility for the direct management and development of the junior management team
 </li>
 <li>
 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
 </li>
 <li>
 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
 </li>
 <li>
 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
 </li>
 <li>
 Contributing to the operational elements for new bids and new services
 </li>
 <li>
 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
 </li>
 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 What You Bring to the Role
 
 
 <ul>
 <li>
 A minimum 4 year call center management or equivalent work experience
 </li>
 <li>
 Continuously promote a performance-driven culture and always work towards reaching for amazing
 </li>
 <li>
 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
 </li>
 <li>
 Consistently mentor and inspire others
 </li>
 <li>
 Customer focused mindset
 </li>
 <li>
 Understanding, interpreting, and manipulating data for reporting
 </li>
 <li>
 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
 </li>
 <li>
 Strong people and client leadership and stakeholder management
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Knowledgeable, encouraging, supporting and present leadership
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Operations Manager Call Center

<div>Financial Customer Service Representative - Mumbai
Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As a Customer Service Representative working Onsite in Nesco Goregaon, Mumbai,you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work&reg; certification in India says it all!
Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am to 4:00 pm. Visit TTEC Mumbai at 403 &amp; 404, Nesco IT Park. Virtual interviews are available for those currently living outside of Mumbai and considering relocating to the city.
What You&rsquo;ll Do 
Do you have a passion for helping others? Whether it&rsquo;s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You&rsquo;ll
<ul><li>Answer incoming communications from customers</li></ul>
<ul><li>Conduct research to provide answers for customers to resolve their issues</li></ul>
What You Bring to the Role
<ul><li>1 year or more of customer services experience</li></ul>
<ul><li>High school diploma or equivalent</li></ul>
<ul><li>Recognize, apply and explain your product or service knowledge</li></ul>
<ul><li>Computer experience</li></ul>
What You Can Expect
<ul><li>Supportive of your career and professional development</li></ul>
<ul><li>An inclusive culture and community minded organization where giving back is encouraged</li></ul>
<ul><li>A global team of curious lifelong learners guided by our company values</li></ul>
<ul><li>Compensation ranges from 30,000 to 41,000 (CTC) + Night Shift Allowance.</li></ul>
Visit https://mybenefits.ttec.com/ for more information.
A Bit More About Your Role 
We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to the Project Manager. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC 
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 
Primary Location: India-Maharashtra-Mumbai 
Job: _Customer Care Representative</div>

Financial Customer Service Representative - Mumbai

<div>Call Center Operations Manager
Operations Manager - Call Center &ndash; Cairo
At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You&rsquo;ll be Doing 
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
You&rsquo;ll have responsibility for the operational direction and financial performance of the business
You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
You&rsquo;ll report to the Senior Operations Manager.We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
Your accountabilities and activities will include
Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
<ul><li>Responsibility for the direct management and development of the junior management team</li></ul>
<ul><li>Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.</li></ul>
<ul><li>The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.</li></ul>
<ul><li>Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.</li></ul>
<ul><li>Contributing to the operational elements for new bids and new services</li></ul>
<ul><li>Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.</li></ul>
Responsibility to create an environment in which employees consider themselves as stakeholders.
Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
What You Bring to the Role
<ul><li>A minimum 4 year call center management or equivalent work experience</li></ul>
<ul><li>Continuously promote a performance-driven culture and always work towards reaching for amazing</li></ul>
<ul><li>Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks</li></ul>
<ul><li>Consistently mentor and inspire others</li></ul>
<ul><li>Customer focused mindset</li></ul>
<ul><li>Understanding, interpreting, and manipulating data for reporting</li></ul>
<ul><li>You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements</li></ul>
<ul><li>Strong people and client leadership and stakeholder management</li></ul>
What You Can Expect
<ul><li>Knowledgeable, encouraging, supporting and present leadership</li></ul>
<ul><li>Diverse and community minded organization</li></ul>
<ul><li>Career-growth and lots of learning opportunities for aspiring minds</li></ul>
<ul><li>And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li></ul>
About TTEC 
Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. 
Primary Location: EG-Cairo-Cairo</div>

Call Center Operations Manager

<div>Bilingual Customer Service Representative &ndash; Spanish and English
Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As a As a Bilingual Customer Service Representative &ndash; Spanish and English working On-site in Cairo &ndash; Egypt you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
What You&rsquo;ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it&rsquo;s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You&rsquo;ll<ul>
<li>Answer incoming communications from customers</li>
<li>Conduct research to provide answers for customers to resolve their issues</li>
</ul>What You Bring to the Role<ul>
<li>6 months or more of customer services experience</li>
<li>Bachelor&rsquo;s degree or equivalent</li>
<li>Recognize, apply and explain your product or service knowledge</li>
<li>Great written and verbal communication skills (in Spanish B2 &ndash; C1 and English B1)</li>
<li>Computer experience</li>
</ul>What You Can Expect<ul>
<li>Supportive of your career and professional development</li>
<li>An inclusive culture and community minded organization where giving back is encouraged</li>
<li>A global team of curious lifelong learners guided by our company values</li>
<li>And a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, Medical and social insurance</li></ul>
Visit https://mybenefits.ttec.com/ for more information.
A Bit More About Your Role
We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 
Primary Location: EG-Cairo-Cairo 
Job: _Customer Care Representative</div>

Bilingual Customer Service Representative – Spanish and English

<div>Bilingual Customer Service Representative &ndash; German and English
Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As a As a Bilingual Customer Service Representative &ndash; German and English working On-site in Cairo &ndash; Egypt you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
What You&rsquo;ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it&rsquo;s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You&rsquo;ll<ul>
<li>Answer incoming communications from customers</li>
<li>Conduct research to provide answers for customers to resolve their issues</li>
</ul>What You Bring to the Role<ul>
<li>6 months or more of customer services experience</li>
<li>Bachelor&rsquo;s degree or equivalent</li>
<li>Recognize, apply and explain your product or service knowledge</li>
<li>Great written and verbal communication skills (in German B2 &ndash; C1 and English B1)</li>
<li>Computer experience</li>
</ul>What You Can Expect<ul>
<li>Supportive of your career and professional development</li>
<li>An inclusive culture and community minded organization where giving back is encouraged</li>
<li>A global team of curious lifelong learners guided by our company values</li>
<li>And a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, Medical and social insurance</li></ul>
Visit https://mybenefits.ttec.com/ for more information.
A Bit More About Your Role
We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 
Primary Location: EG-Cairo-Cairo 
Job: _Customer Care Representative</div>

Bilingual Customer Service Representative – German and English

<div>Bilingual Customer Service Representative &ndash; Portuguese and English
Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As a As a Bilingual Customer Service Representative &ndash; Portuguese and English working On-site in Cairo &ndash; Egypt you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
What You&rsquo;ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it&rsquo;s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You&rsquo;ll<ul>
<li>Answer incoming communications from customers</li>
<li>Conduct research to provide answers for customers to resolve their issues</li>
</ul>What You Bring to the Role<ul>
<li>6 months or more of customer services experience</li>
<li>Bachelor&rsquo;s degree or equivalent</li>
<li>Recognize, apply and explain your product or service knowledge</li>
<li>Great written and verbal communication skills (in Portuguese B2 &ndash; C1 and English B1)</li>
<li>Computer experience</li>
</ul>What You Can Expect<ul>
<li>Supportive of your career and professional development</li>
<li>An inclusive culture and community minded organization where giving back is encouraged</li>
<li>A global team of curious lifelong learners guided by our company values</li>
<li>And a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, Medical and social insurance</li></ul>
Visit https://mybenefits.ttec.com/ for more information.
A Bit More About Your Role
We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 
Primary Location: EG-Cairo-Cairo 
Job: _Customer Care Representative</div>

Bilingual Customer Service Representative – Portuguese and English

<div>Bilingual Customer Service Representative &ndash; Dutch and English
Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As a As a Bilingual Customer Service Representative &ndash; Dutch and English working On-site in Cairo &ndash; Egypt you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
What You&rsquo;ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it&rsquo;s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You&rsquo;ll<ul>
 <li>Answer incoming communications from customers</li>
<li>Conduct research to provide answers for customers to resolve their issues</li>
</ul>What You Bring to the Role<ul>
<li>6 months or more of customer services experience</li>
<li>Bachelor&rsquo;s degree or equivalent</li>
<li>Recognize, apply and explain your product or service knowledge</li>
<li>Great written and verbal communication skills (in Dutch B2 &ndash; C1 and English B1)</li>
<li>Computer experience</li>
</ul>What You Can Expect<ul>
 <li>Supportive of your career and professional development</li>
<li>An inclusive culture and community minded organization where giving back is encouraged</li>
<li>A global team of curious lifelong learners guided by our company values</li>
<li>And a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, Medical and social insurance</li></ul>
Visit https://mybenefits.ttec.com/ for more information.
A Bit More About Your Role
We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect on the communities we serve, by not only delivering amazing services and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 
Primary Location: EG-Cairo-Cairo 
Job: _Customer Care Representative</div>

Bilingual Customer Service Representative – Dutch and English

Join TTEC and explore 25   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.