Qureos Mentor

TTEC

<div>Technical Support Representative
Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As a Technical Support Representative working onsite in Cairo, Egypt, you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
What You&rsquo;ll Do
Do you have a passion for technology and helping others? In this role, you&rsquo;ll be troubleshooting with customers and helping to resolve their issues with a smile. You&rsquo;ll collaborate internally with other team members to ensure you make the difference between their customer experience being just average or an exceptional one. You&rsquo;ll be able to recognize, apply and explain your product or service knowledge.
During a Typical Day, You&rsquo;ll<ul>
<li>Bring your passion and love for technology to know what&rsquo;s going on with the latest technology products and help customers</li>
<li>Follow up on specific issues and resolve to completion</li>
</ul>What You Bring to the Role<ul>
<li>High school diploma or equivalent</li>
<li>At least 6 months of BPO experience</li>
<li>Recognize, apply and explain your product or service knowledge</li>
<li>Computer experience</li>
</ul>What You Can Expect<ul>
<li>Supportive of your career and professional development</li>
<li>An inclusive culture and community minded organization where giving back is encouraged</li>
<li>A global team of curious lifelong learners guided by our company values</li>
<li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives</li></ul>
Visit https://mybenefits.ttec.com/ for more information.
A Bit More About Your Role
We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You&rsquo;ll report to the team leader. You&rsquo;ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 
Primary Location: EG-Cairo-Cairo 
Job: _Customer Care Representative</div>

Technical Support Representative

<div>Senior Trainer 
Description - External
Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As a Senior Trainer working onsite Tempe, AZ, you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work&reg; certification in the United States says it all!
The Revenue Generation Learning &amp; Development team is responsible for elevating sales performance through technical, functional, and behavioral knowledge transfer. Our mission is to continuously improve seller effectiveness by driving training, knowledge management, and performance evaluation initiatives that maximize business impact.
What You'll Do
The Senior Specialist, Sales Effectiveness &amp; Enablement, plays a critical dual role, serving as both a sales trainer and ROI analyst. This individual will be responsible for driving seller effectiveness through comprehensive training programs while simultaneously evaluating sales interactions to ensure best-in-class quality, compliance, and revenue-driving behaviors.<ul>
<li>Onboard and develop high-performing sellers by designing and delivering training programs that accelerate time to proficiency and drive business impact.</li>
<li>Evaluate and enhance sales interactions (calls, emails, digital engagements) to ensure adherence to best practices, compliance, and revenue-generating behaviors. Included, building Revenue-based ROIs to show the real value of the output of the enablement mechanisms.</li>
<li>Provide targeted coaching support and real-time feedback, leveraging sales quality insights to refine seller skills and optimize performance.</li>
<li>Identify and address sales gaps, adjusting training and enablement strategies to improve conversion rates, customer experience, and revenue outcomes.</li>
<li>Collaborate with Global Sales Operations and Client Leadership to align training, quality, and enablement initiatives with revenue goals and seller success metrics.</li>
<li>Maintain and optimize training assets, sales tools, and performance measurement systems to ensure a scalable and data-driven approach to learning.</li>
<li>Contribute to global, strategic projects that enhance sales effectiveness, from onboarding acceleration to advanced skill development for tenured sellers.</li>
<li>Work in partnership with multiple lines of business by analyzing, designing, developing, implementing, and evaluating Sales Enablement initiatives that improve quality, productivity, and sales.</li>
</ul>What you Bring to the Role<ul>
<li>Bachelors degree in a related field preferred or equivalent combination of education and experience.</li>
<li>Multi-lingual Requirement for Latin America (English, Portuguese and/or Spanish)</li>
<li>Sales Training &amp; Coaching: Proven ability to develop and facilitate engaging sales training programs.</li>
<li>Sales Quality Analysis: Experience in monitoring, evaluating, and optimizing sales interactions for improved performance.</li>
<li>Inside Sales &amp; Contact Center Knowledge: Deep understanding of sales dynamics, performance drivers, and revenue growth strategies.</li>
<li>Sales &amp; Performance Tools: Familiarity with LMS, CRM, Quality Monitoring Systems, and Sales Enablement platforms.</li>
<li>Microsoft 365 / Google Workspace: Proficiency in Word, Excel, PowerPoint, Teams, SharePoint, Docs, Sheets, Drive, etc.</li>
<li>Instructional Design &amp; Learning Methodologies: Experience with Bloom&rsquo;s Taxonomy, action-oriented learning outcomes, and adult learning principles including the AGES Model.</li>
</ul>What You Can Expect<ul>
<li>Ramp Time Acceleration: New hires reach proficiency faster, demonstrating measurable business impact.</li>
<li>Sales Effectiveness Growth: Continuous improvement in seller confidence, conversion rates, and customer experience.</li>
<li>Data-Driven Coaching Support: Training is directly informed by sales quality insights, driving higher performance.</li>
<li>Seamless Collaboration: Alignment between Sales, Quality, Operations, Analytics, and other Enablement teams ensures a holistic approach to seller success.</li></ul>
#LI-Onsite
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . 
Primary Location: US-AZ-Tempe</div>

Senior Trainer

<div>Senior Human Resources Generalist BPO
Senior Human Resources / People and Culture Generalist &ndash; BPO - Cairo
Bringing smiles is what we do at TTEC&hellip; for you and the customer. As a Human Capital Generalist working on site in Cairo, you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. We require a candidate who has previous BPO or Contact Center HR experience.
What You&rsquo;ll Do
Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and human capital as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues.
You&rsquo;ll report to the HR Manager. You&rsquo;ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.
During a Typical Day, You&rsquo;ll
<ul><li>Support benefit enrollment and assist with employment-related documents</li></ul>
<ul><li>Facilitate and coordinate the onboarding process.</li></ul>
<ul><li>Act as the go-to person for employee inquiries, offering guidance on policies, resolving workplace issues, and managing disciplinary actions.</li></ul>
<ul><li>Investigate grievances, coordinate disciplinary hearings, and assist with CCMA cases.</li></ul>
<ul><li>Facilitate sessions for managers on new and updated workplace policies.</li></ul>
<ul><li>Compile regular analytics</li></ul>
<ul><li>Manage personnel files, trackers, and ensure consistency in HR systems through accurate record-keeping and ticket management.</li></ul>
What You Bring to the Role
<ul><li>Technical expertise and understanding to implement compliance with all local human resource laws and regulations</li></ul>
<ul><li>Recent experience within a BPO company.</li></ul>
<ul><li>Strong knowledge of HR best practices, policies, and procedures with the ability to customize them to the business's needs</li></ul>
<ul><li>Proven experience managing employee relations, handling complex grievances, and resolving conflicts effectively</li></ul>
<ul><li>Proven ability to manage multiple HR functions and prioritize tasks effectively</li></ul>
<ul><li>Communication styles and approaches to different employees and management styles</li></ul>
<ul><li>Open, honest, and empathetic manner when working with people</li></ul>
<ul><li>Desire to follow procedures</li></ul>
<ul><li>Support team members with their questions</li></ul>
<ul><li>Working knowledge of database applications</li></ul>
<ul><li>Trusted advisor to team members in challenging situations</li></ul>
<ul><li>Flexibility to work in different timings.</li></ul>
What You Can Expect
<ul><li>Supportive of your career and professional development</li></ul>
<ul><li>An inclusive culture and community minded organization where giving back is encouraged</li></ul>
<ul><li>A global team of curious lifelong learners guided by our company values</li></ul>
<ul><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li></ul>
<ul><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li></ul>
Visit www.mybenefits.ttec.com for more information.
About TTEC 
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#SBL1 
Primary Location: EG-Cairo-Cairo</div>

Senior Human Resources Generalist BPO

<div>
 Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As an
 
 French and English Outbound Sales Representative
 
 working onsite in
 
 Cairo, Egypt
 
 , you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Are you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it&rsquo;s qualifying leads, initiating contacts, or resolving a unique business problem, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Conduct research to identify potential customers and decision-makers in target companies
 </li>
 <li>
 Reach out to potential customers via phone, email, or other channels to introduce our company and solutions
 </li>
 <li>
 Qualify leads to assess their potential value to our business
 </li>
 <li>
 Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure
 </li>
 <li>
 Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale
 </li>
 <li>
 Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale
 </li>
 <li>
 Continuously update and maintain accurate records in our customer relationship database system
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 2+ years of applied sales experience with a customer focus mindset
 </li>
 <li>
 Fluency in (French C1 and English B2)
 </li>
 <li>
 Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level
 </li>
 <li>
 Comfortable engaging with customers to enhance and develop solutions
 </li>
 <li>
 Creative mindset to overcome objections and is committed to achieving goals
 </li>
 <li>
 Team building approach as you will work with multiple teams across different departments
 </li>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Computer experience
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
 
 
 </li>
 </ul>
 Visit https://mybenefits.ttec.com/ for more information.
 
 
 
 A Bit More About Your Role
 
 
 
 We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
 
 
 You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
 
 
 We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
 
 Job
 
 
 
 _Customer Care Representative
</div>

French and English Outbound Sales Representative

<div>
 Be the spark that brightens days and ignite your career with TTEC&rsquo;s award-winning employment experience. As a
 
 Sales Development Representative - Spanish - English
 
 working on site in
 
 Cairo, Egypt
 
 , you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Your role as a Sales Representative will involve generating new business, contacting existing customers, and using a consultative approach to provide tailored solutions that meet the clients&rsquo; unique needs, while executing sales strategies to achieve the targets through both outbound and inbound sales calls.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Grow your book of business by developing new business opportunities, establishing and nurturing customer relationships and ensuring retention.
 </li>
 <li>
 Getting through to the decision maker by utilizing the Influencers and Users to help close the business.
 </li>
 <li>
 Engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers.
 </li>
 <li>
 To respond to incoming calls/emails and ensure the delivery of outstanding customer experience.
 </li>
 <li>
 Identify the customer&rsquo;s shipping profile to secure their business or alternatively, refer the lead to the appropriate channel.
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 Ideally, a proven track record of sales success, preferably in a B2B environment
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Demonstrated proficiency in sales negotiation and closing techniques.
 </li>
 <li>
 Adopt a well-rounded approach that includes cold calling, relationship building, sales process and appointment setting.
 </li>
 <li>
 Goal-oriented with a strong focus on achieving targets and contributing to business growth.
 </li>
 <li>
 The ability to understand and share the feelings of customers seeking assistance and remedies.
 </li>
 <li>
 Proficiency in Spanish at an advanced B2/C1 minimum level and proficiency in English at a minimum of B1 level.
 </li>
 <li>
 Competence in using Microsoft office and CRM software.
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Excellent sales, product and systems training are provided with ongoing sales coaching.
 </li>
 <li>
 Knowledgeable, encouraging, supporting and present leadership.
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 Competitive remuneration package, monthly bonus based on performance and 25 days paid leave.
 </li>
 <li>
 Private medical &amp; life insurance plan and Tuition Reimbursement
 
 
 </li>
 </ul>
 
 A Bit More About Your Role
 
 
 
 We&rsquo;ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. You&rsquo;ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
 
 
 You'll report to Sales Director. You&rsquo;ll contribute to the success of the customer experience as well as the overall success of the team.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
 
 Job
 
 
 
 _Customer Care Representative
</div>

Sales Development Representative - Spanish - English

<div>English Outbound Sales Representative
Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As an English Outbound Sales Representative working onsite in Cairo, Egypt, you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
What You&rsquo;ll be Doing
Are you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it&rsquo;s qualifying leads, initiating contacts, or resolving a unique business problem, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You&rsquo;ll<ul>
<li>Conduct research to identify potential customers and decision-makers in target companies</li>
<li>Reach out to potential customers via phone, email, or other channels to introduce our company and solutions</li>
<li>Quality leads to assess their potential value to our business</li>
<li>Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure</li>
<li>Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale</li>
<li>Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale</li>
<li>Continuously update and maintain accurate records in our customer relationship database system</li>
</ul>What You Bring to the Role<ul>
<li>1+ years of applied sales experience with a customer focus mindset</li>
<li>Fluency in English C1</li>
<li>Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level</li>
<li>Comfortable engaging with customers to enhance and develop solutions</li>
<li>Creative mindset to overcome objections and is committed to achieving goals</li>
<li>Team building approach as you will work with multiple teams across different departments</li>
<li>High school diploma or equivalent</li>
<li>Computer experience</li>
</ul>What You Can Expect<ul>
<li>Supportive of your career and professional development</li>
<li>An inclusive culture and community minded organization where giving back is encouraged</li>
<li>A global team of curious lifelong learners guided by our company values</li>
<li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives</li></ul>
Visit https://mybenefits.ttec.com/ for more information.
A Bit More About Your Role
We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 
Primary Location: EG-Cairo-Cairo 
Job: _Customer Care Representative</div>

English Outbound Sales Representative

Join TTEC and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.