Qureos Mentor

TTEC

<div>
 
 Senior Human Resources / People and Culture Generalist &ndash; BPO - Cairo
 
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. As a Human Capital Generalis t working on site in Cairo, you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. We require a candidate who has previous BPO or Contact Center HR experience.
 
 
 
 What You&rsquo;ll Do
 
 
 
 Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and human capital as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues.
 
 
 You&rsquo;ll report to the HR Manager. You&rsquo;ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Support benefit enrollment and assist with employment-related documents
 </li>
 <li>
 Facilitate and coordinate the onboarding process.
 </li>
 <li>
 Act as the go-to person for employee inquiries, offering guidance on policies, resolving workplace issues, and managing disciplinary actions.
 </li>
 <li>
 Investigate grievances, coordinate disciplinary hearings, and assist with CCMA cases.
 </li>
 <li>
 Facilitate sessions for managers on new and updated workplace policies.
 </li>
 <li>
 Compile regular analytics
 </li>
 <li>
 Manage personnel files, trackers, and ensure consistency in HR systems through accurate record-keeping and ticket management.
 
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 Technical expertise and understanding to implement compliance with all local human resource laws and regulations
 </li>
 <li>
 Recent experience within a BPO company.
 </li>
 <li>
 Strong knowledge of HR best practices, policies, and procedures with the ability to customize them to the business's needs
 </li>
 <li>
 Proven experience managing employee relations, handling complex grievances, and resolving conflicts effectively
 </li>
 <li>
 Proven ability to manage multiple HR functions and prioritize tasks effectively
 </li>
 <li>
 Communication styles and approaches to different employees and management styles
 </li>
 <li>
 Open, honest, and empathetic manner when working with people
 </li>
 <li>
 Desire to follow procedures
 </li>
 <li>
 Support team members with their questions
 </li>
 <li>
 Working knowledge of database applications
 </li>
 <li>
 Trusted advisor to team members in challenging situations
 </li>
 <li>
 Flexibility to work in different timings.
 
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 Visit www.mybenefits.ttec.com for more information.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 #SBL1
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Senior Human Resources Generalist BPO

<div>Chat Customer Service Representative - Indore Campus 2
Be the spark that brightens days and ignite your career with TTEC&rsquo;s award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM 
Interested in Relocating? Virtual interviews accepted as well
What You&rsquo;ll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it&rsquo;s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one
You'll report to Team Lead. You&rsquo;ll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You&rsquo;ll<ul>
<li>Answer incoming communications from customers</li>
<li>Connect and resolve issues with customers using written communication only</li>
</ul>What You Bring to the Role<ul>
<li>1 year or more customer service experience &ndash; Freshers welcome to apply</li>
<li>Great written communication skills including grammar and spelling</li>
<li>High School Diploma</li>
<li>Computer savvy</li>
<li>Flexibility to work in a 24/7 environment</li>
</ul>What You Can Expect<ul>
<li>Knowledgeable, encouraging, supporting and present leadership</li>
<li>Diverse and community minded organization</li>
<li>Career-growth and lots of learning opportunities for aspiring minds</li>
<li>And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you</li>
</ul>A Bit More About Your Role
We&rsquo;ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. You&rsquo;ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to Team Lead. You&rsquo;ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. 
Primary Location: India-Gujarat-Ahmedabad 
Job: _Customer Care Representative</div>

Chat Customer Service Representative - Indore Campus 2

Join TTEC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TTEC

About Company

Senior Human Resources Generalist BPO

Chat Customer Service Representative - Indore Campus 2