Qureos Mentor

TTEC

<div>Senior Trainer 
Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As a Senior Trainer working onsite Tempe, AZ, you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work&reg; certification in the United States says it all!
The Revenue Generation Learning &amp; Development team is responsible for elevating sales performance through technical, functional, and behavioral knowledge transfer. Our mission is to continuously improve seller effectiveness by driving training, knowledge management, and performance evaluation initiatives that maximize business impact.
What You'll Do
The Senior Specialist, Sales Effectiveness &amp; Enablement, plays a critical dual role, serving as both a sales trainer and ROI analyst. This individual will be responsible for driving seller effectiveness through comprehensive training programs while simultaneously evaluating sales interactions to ensure best-in-class quality, compliance, and revenue-driving behaviors.<ul>
<li>Onboard and develop high-performing sellers by designing and delivering training programs that accelerate time to proficiency and drive business impact.</li>
<li>Evaluate and enhance sales interactions (calls, emails, digital engagements) to ensure adherence to best practices, compliance, and revenue-generating behaviors. Included, building Revenue-based ROIs to show the real value of the output of the enablement mechanisms.</li>
<li>Provide targeted coaching support and real-time feedback, leveraging sales quality insights to refine seller skills and optimize performance.</li>
<li>Identify and address sales gaps, adjusting training and enablement strategies to improve conversion rates, customer experience, and revenue outcomes.</li>
<li>Collaborate with Global Sales Operations and Client Leadership to align training, quality, and enablement initiatives with revenue goals and seller success metrics.</li>
<li>Maintain and optimize training assets, sales tools, and performance measurement systems to ensure a scalable and data-driven approach to learning.</li>
<li>Contribute to global, strategic projects that enhance sales effectiveness, from onboarding acceleration to advanced skill development for tenured sellers.</li>
<li>Work in partnership with multiple lines of business by analyzing, designing, developing, implementing, and evaluating Sales Enablement initiatives that improve quality, productivity, and sales.</li>
</ul>What you Bring to the Role<ul>
<li>Bachelors degree in a related field preferred or equivalent combination of education and experience.</li>
<li>Multi-lingual Requirement for Latin America (English, Portuguese and/or Spanish)</li>
<li>Sales Training &amp; Coaching: Proven ability to develop and facilitate engaging sales training programs.</li>
<li>Sales Quality Analysis: Experience in monitoring, evaluating, and optimizing sales interactions for improved performance.</li>
<li>Inside Sales &amp; Contact Center Knowledge: Deep understanding of sales dynamics, performance drivers, and revenue growth strategies.</li>
<li>Sales &amp; Performance Tools: Familiarity with LMS, CRM, Quality Monitoring Systems, and Sales Enablement platforms.</li>
<li>Microsoft 365 / Google Workspace: Proficiency in Word, Excel, PowerPoint, Teams, SharePoint, Docs, Sheets, Drive, etc.</li>
<li>Instructional Design &amp; Learning Methodologies: Experience with Bloom&rsquo;s Taxonomy, action-oriented learning outcomes, and adult learning principles including the AGES Model.</li>
</ul>What You Can Expect<ul>
<li>Ramp Time Acceleration: New hires reach proficiency faster, demonstrating measurable business impact.</li>
<li>Sales Effectiveness Growth: Continuous improvement in seller confidence, conversion rates, and customer experience.</li>
<li>Data-Driven Coaching Support: Training is directly informed by sales quality insights, driving higher performance.</li>
<li>Seamless Collaboration: Alignment between Sales, Quality, Operations, Analytics, and other Enablement teams ensures a holistic approach to seller success.</li></ul>
#LI-Onsite
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . 
Primary Location: US-AZ-Tempe</div>

Senior Trainer

<div>Senior Sales Operations Manager
Senior Sales Manager, Cairo
Bringing smiles is what we do at TTEC... for you and the customer. You will be the Senior Sales Manager working in our Cairo site, you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Reporting to the EMEA Sales Operations Director you will be responsible for leading a large team of inbound and outbound sales agents and developing and implementing successful sales strategies.
What you&rsquo;ll do as a Leader:
<ul><li>Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
</li></ul><ul><li>Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
</li></ul><ul><li>Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
</li></ul><ul><li>Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
</li></ul><ul><li>Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
</li></ul><ul><li>Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
</li></ul><ul><li>Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
</li></ul><ul><li>Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
</li></ul>What you&rsquo;ll do as Senior Sales Manager:
<ul><li>Manage Sales pipeline and regular forecasting to meet assigned goals.
</li></ul><ul><li>Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
</li></ul><ul><li>Develop and continuously improve lead qualification using established criteria and standards.
</li></ul><ul><li>Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
</li></ul><ul><li>Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
</li></ul><ul><li>Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
</li></ul>What you need to succeed:
<ul><li>Native or fluent in spoken and written English</li></ul>
<ul><li>Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
</li></ul><ul><li>5 year success with managing a BPO brick and mortar team as well as drive success in a virtual/work from home environment.
</li></ul><ul><li>Demonstrated ability to be a quick learner with the ability to adapt on a daily basis</li></ul>
<ul><li>Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
</li></ul><ul><li>Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
</li></ul><ul><li>Willingness to work across shifts where needed.</li></ul>
<ul><li>Advanced knowledge of Sales Operations, Technology used in Digital sales
</li></ul><ul><li>Strong leadership driving Sales, Customer Success and Subscription management.
</li></ul><ul><li>Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
</li></ul><ul><li>Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
</li></ul>What You Can Expect
<ul><li>Supportive of your career and professional development</li></ul>
<ul><li>An inclusive culture and community minded organization where giving back is encouraged</li></ul>
<ul><li>A global team of curious lifelong learners guided by our company values</li></ul>
<ul><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li></ul>
<ul><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li></ul>
Visit https://mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-SB1 
Primary Location: EG-Cairo-Cairo</div>

Senior Sales Operations Manager

<div>Sales Analytics Analyst
Sales Analytics Analyst &ndash; Cairo
Bringing smiles is what we do at TTEC... for you and the customer. As a Sales Analytics Analyst working onsite in Cairo you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You&rsquo;ll be Doing
In this role you will, gather, prepare, and analyze data for client sales and marketing programs. You will directly collect, validate, cleanse, and load data from internal or external systems into databases to enable successful user adoption of analytics tools and reports.
The position will work with Strategic Marketing Managers and other program support resources to provide analysis, creative feedback, and prepare findings for presentation to management and our clients
During a Typical Day, You&rsquo;ll
<ul><li>Partner with the line of business owners and other key stakeholders in GTM planning and the day to day running of the EMEA Rev Generation business.</li></ul>
<ul><li>Assist the Sales Managers accountable for achieving revenue goals across the B2B business. Diagnose gaps and develop action plans to improve performance across the region.</li></ul>
<ul><li>Drive the weekly and quarterly Forecast and Outlook process using pipeline analysis, data validation, and identify gaps and actions required.</li></ul>
<ul><li>Manage local execution of Sales Quota setting and validate attainment and exception requests.</li></ul>
<ul><li>Assess current business practices and provide innovative ways for improved efficiency and effectiveness</li></ul>
What You Bring to the Role
<ul><li>Tenured experience in sales operations or related field ideally in a BPO or contact center</li></ul>
<ul><li>Ability to be successful working in highly matrixed organization and able to build support and strong relationships with key stakeholders and peers</li></ul>
<ul><li>Ability to build QBR/MBR decks with specific use of sales data. A curious nature with the ability to challenge sales data and trends.</li></ul>
<ul><li>Strong Excel skills. Experience in CRM and data visualization tools (e.g. Sales Force SFDC, Tableau, Power BI) preferred</li></ul>
<ul><li>Exceptional interpersonal, presentation, and communication skills</li></ul>
<ul><li>Ability to work independently and prioritize, multi-task, and perform effectively under pressure. Work in a proactive manner</li></ul>
What You Can Expect
<ul><li>Supportive of your career and professional development</li></ul>
<ul><li>An inclusive culture and community minded organization where giving back is encouraged</li></ul>
<ul><li>A global team of curious lifelong learners guided by our company values</li></ul>
<ul><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li></ul>
Visit www.mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite 
Primary Location: EG-Cairo-Cairo</div>

Sales Analytics Analyst

<div>Bilingual French and English Senior Sales Advisor
Be the spark that brightens days and ignite your career with TTEC&rsquo;s award-winning employment experience. As a French - English Senior Sales Advisor working on site in Cairo, Egypt, you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You&rsquo;ll be Doing
Your role as a Senior Sales Advisor will involve generating new business, contacting existing customers, and using a consultative approach to provide tailored solutions that meet the clients&rsquo; unique needs, while executing sales strategies to achieve the targets through both outbound and inbound sales calls.
During a Typical Day, You&rsquo;ll<ul>
<li>Grow your book of business by developing new business opportunities, establishing and nurturing customer relationships and ensuring retention.</li>
<li>Getting through to the decision maker by utilizing the Influencers and Users to help close the business.</li>
<li>Engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers.</li>
<li>To respond to incoming calls/emails and ensure the delivery of outstanding customer experience.</li>
<li>Identify the customer&rsquo;s shipping profile to secure their business or alternatively, refer the lead to the appropriate channel.</li>
</ul>What You Bring to the Role<ul>
<li>A proven track record in B2B sales</li>
<li>Excellent communication and interpersonal skills, with the ability to adapt to different international cultures</li>
<li>Demonstrated proficiency in sales negotiation and closing techniques.</li>
<li>Adopt a well-rounded approach that includes cold calling, relationship building, sales process and appointment setting.</li>
<li>Goal-oriented with a strong focus on achieving targets and contributing to business growth.</li>
<li>The ability to understand and share the feelings of customers seeking assistance and remedies.</li>
<li>Proficiency in French at the C1 minimum level and proficiency in English at a minimum of B2 level.</li>
</ul>What You Can Expect<ul>
<li>Excellent sales, product and systems training are provided with ongoing sales coaching.</li>
<li>Knowledgeable, encouraging, supporting and present leadership.</li>
<li>Diverse and community minded organization</li>
<li>Career-growth and lots of learning opportunities for aspiring minds</li>
<li>Competitive remuneration package, monthly bonus based on performance and 25 days paid leave.</li>
<li>Private medical &amp; life insurance plan and Tuition Reimbursement</li>
</ul>A Bit More About Your Role
We&rsquo;ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. You&rsquo;ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to Sales Director. You&rsquo;ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. 
Primary Location: EG-Cairo-Cairo 
Job: _Customer Care Representative</div>

Bilingual French and English Senior Sales Advisor

<div>Transportation Coordinator
Transportation Coordinator &ndash; Cairo
At TTEC, we're all about the Human Experience. Elevated. As a Transport Coordinator in Cairo, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What you&rsquo;ll be Doing:
The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.
You will form part of a greater team and report to the Transport Manager within the Facilities Department.
During a Typical Day you will:<ul>
<li>Coordinating shift-based transport operations</li>
<li>Route planning and vehicle utilization</li>
<li>Manage real-time operational changes (absenteeism, overtime, peak volumes)</li>
<li>Maintain on-time pick-up and drop-off performance</li>
<li>Adjust routes dynamically based on headcount fluctuations</li>
<li>Support ramp-ups, new campaigns, and seasonal demand increases</li></ul><ul>
<li>Cost control - monitor cost per seat, route optimization, and vehicle utilization</li>
<li>Reviewing and validating trip sheets</li>
<li>Reviewing and validating vendor invoices</li>
<li>Data reporting using transport management system</li></ul><ul>
<li>Handling escalations and incident investigation</li>
<li>Address employee complaints and incident reports promptly</li>
<li>Ensure vehicle compliance, driver vetting, and safety standards</li>
<li>Ensure safe, secure, and reliable transport for all employees</li>
<li>Maintain proper documentation and record keeping</li></ul>
Education | Experience<ul>
<li>University Degree</li>
<li>3+ years&rsquo; experience in transport</li>
<li>Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)</li>
<li>Solid inbound and outbound transport operations experience</li>
<li>Strong geographical, logistical, and transport knowledge across Cairo</li>
<li>Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools</li>
</ul>About TTEC
Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don&rsquo;t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. 
Primary Location: EG-Cairo-Cairo</div>

Transportation Coordinator

<div>
 
 Transportation Coordinator &ndash; Cairo
 
 
 
 At TTEC, we're all about the Human Experience. Elevated. As a Transport Coordinator in Cairo, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.
 
 
 You will form part of a greater team and report to the Transport Manager within the Facilities Department.
 
 
 
 During a Typical Day You Will
 
 
 
 <ul>
 <li>
 Coordinating shift-based transport operations
 </li>
 <li>
 Route planning and vehicle utilization
 </li>
 <li>
 Manage real-time operational changes (absenteeism, overtime, peak volumes)
 </li>
 <li>
 Maintain on-time pick-up and drop-off performance
 </li>
 <li>
 Adjust routes dynamically based on headcount fluctuations
 </li>
 <li>
 Support ramp-ups, new campaigns, and seasonal demand increases
 </li>
 <li>
 Cost control - monitor cost per seat, route optimization, and vehicle utilization
 </li>
 <li>
 Reviewing and validating trip sheets
 </li>
 <li>
 Reviewing and validating vendor invoices
 </li>
 <li>
 Data reporting using transport management system
 </li>
 <li>
 Handling escalations and incident investigation
 </li>
 <li>
 Address employee complaints and incident reports promptly
 </li>
 <li>
 Ensure vehicle compliance, driver vetting, and safety standards
 </li>
 <li>
 Ensure safe, secure, and reliable transport for all employees
 </li>
 <li>
 Maintain proper documentation and record keeping
 
 
 
 </li>
 </ul>
 Education | Experience
 
 
 <ul>
 <li>
 University Degree
 </li>
 <li>
 3+ years&rsquo; experience in transport
 </li>
 <li>
 Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
 </li>
 <li>
 Solid inbound and outbound transport operations experience
 </li>
 <li>
 Strong geographical, logistical, and transport knowledge across Cairo
 </li>
 <li>
 Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don&rsquo;t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Join TTEC and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TTEC

About Company

Senior Trainer

Senior Sales Operations Manager

Sales Analytics Analyst

Bilingual French and English Senior Sales Advisor

Transportation Coordinator

Transportation Coordinator