Qureos Mentor

<div>
 
 The Tech Tribe (TTT) is seeking a
 
 Customer Support Manager
 
 to join our team for an international SaaS client. This is a
 
 On-site, full-time role (US business hours)
 
 that combines
 
 customer support, technical troubleshooting, and digital marketing know-how
 
 .
 
 
 
 
 
 You&rsquo;ll be helping clients onboard, configure, and optimize their use of SaaS platforms in the performance marketing space, ensuring smooth operations and excellent customer experiences.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide technical and functional support to clients via email, chat, and video calls.
 </li>
 <li>
 Troubleshoot issues related to
 
 API configurations, system integrations, and SaaS platform workflows
 
 .
 </li>
 <li>
 Assist users with setting up and troubleshooting
 
 CRM tools, marketing automation systems, and analytics dashboards
 
 .
 </li>
 <li>
 Develop a working knowledge of digital marketing and lead generation workflows (advertisers, offers, publishers, conversion tracking).
 </li>
 <li>
 Create and maintain
 
 documentation, FAQs, and training materials
 
 for common processes and troubleshooting.
 </li>
 <li>
 Collaborate with internal product, engineering, and marketing teams to escalate and resolve complex issues.
 </li>
 <li>
 Identify recurring issues and provide feedback for product/process improvements.
 </li>
 <li>
 Track client requests, monitor performance data, and contribute to overall client success and retention.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Proven experience in
 
 customer support or technical support
 
 , preferably within SaaS or digital marketing environments.
 </li>
 <li>
 Familiarity with
 
 API testing/configuration tools
 
 (e.g., Postman).
 </li>
 <li>
 Understanding of digital marketing concepts such as lead generation, campaign management, and data flows.
 </li>
 <li>
 Strong English communication skills (written &amp; verbal).
 </li>
 <li>
 Excellent
 
 problem-solving skills
 
 with the ability to explain technical concepts to non-technical users.
 </li>
 <li>
 Comfortable working 7
 
 :00 PM &ndash; 4:00 AM Pakistan time.
 
 </li>
 </ul>
 
 
 
 
 
 Nice-to-Haves (Preferred Qualifications)
 
 
 <ul>
 <li>
 Background in IT, Computer Science, or Marketing Technology (MarTech).
 </li>
 <li>
 Hands-on experience with tools like
 
 HubSpot, Zapier, Looker Studio, or ad platforms (Google Ads, Facebook Ads)
 
 .
 </li>
 <li>
 Experience with customer support platforms (e.g., Zendesk, Intercom, Freshdesk).
 </li>
 <li>
 Basic knowledge of
 
 SQL, JavaScript, or scripting languages
 
 .
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 No need hide your real identity in front of the US client
 </li>
 <li>
 Long-term role with opportunities for
 
 career growth
 
 (our last hire in this role is already on track for a promotion).
 </li>
 <li>
 Exposure to global SaaS clients in the performance marketing industry.
 </li>
 <li>
 A collaborative environment with structured onboarding and ongoing support.
 </li>
 </ul>
 
 
 
 
 📩 Interested candidates can apply with their
 
 CV and a brief cover letter
 
 outlining relevant experience.
 
</div>

VA with IT Background (On-site Bahawalpur)

Join TTT and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TTT

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VA with IT Background (On-site Bahawalpur)