Qureos Mentor

Tufts Medicine

<div>We Are Seeking Patient Safety Officers to join our Melrose/Wakefield Hospital Team - Apply Today To Learn More!!! Full and Part Time Shifts Available!
Melrose/Wakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years. With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, Melrose/Wakefield Hospital offers many opportunities to grow your career.
If you are passionate about providing care in your local community, come join our team!
What We Offer:<ul><li>
Competitive salaries</li><li>
Medical, dental, vision insurance that start on day one</li><li>
403(b) retirement plan with company match</li><li>
Generous earned time benefits</li><li>
Tuition reimbursement</li></ul>
Job Overview
Under general supervision of the supervisor, perform all duties and responsibilities related to the day-to-day protection and security of hospital assets and information as well as the safety of all persons on hospital property. Conduct proactive patrols of all hospital buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations on a daily basis and document all safety and security incidents in accordance with department policies and procedures.
Hours:
Full, Part Time, and Per Diem Openings available!
Days, Evenings, Nights &amp; Weekend Shift Scheduling available!
Job Description
Minimum Qualifications:
1. High School diploma or equivalent.
2. Valid state issued driver&rsquo;s license.
3. Possess IAHSS Basic certification as a Healthcare Security Officer within 1 year of hire. Incumbents as of 9/1/2025 will have 1 year from 9/1/2025 to obtain IAHSS Basic Healthcare Security Officer certification.
Preferred Qualifications:
1. Associates degree in Criminal Justice or related area.
2. Experience in military, security, or police.
3. Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc.
4. Graduate of an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.
5. Ability to obtain and maintain a valid MA License to Carry Firearms.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Perform basic public safety and security duties. Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors. Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility.
2. Provide escorts to patients, visitors, staff and others in conformance with established procedures.
3. Identify security vulnerabilities, safety hazards and violations of Hospital policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution.
4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.
5. Ensure that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engage all individuals without visible identification in an appropriate and courteous manner.
6. Grant access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restrict access to those individuals who have no authorized business on campus in accordance with established policies and procedures.
7. Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.
8. Provide excellent customer service by assisting and interacting with patients, visitors, and other staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.
9. Participate and coordinate investigations, conduct interviews, review recorded video, prepare case files, catalog and secure evidence as required.
10. Assist with all emergencies and disasters that may affect the Hospital, including: crowd control; evacuations and other responsibilities as directed by supervisors.
11. Identify and resolve problems, issues, concerns, or conflicts requiring resolution in an impartial manner by obtaining all necessary facts.
12. Complete an accurate and comprehensive written incident report for any incident occurring upon hospital property. Ensure compliance with established procedures.
13. Enlist the support of a supervisor or assistance from fellow Officers when warranted.
14. Maintain collaborative relationships with peers and colleagues in order to effectively contribute to the working group&rsquo;s achievement of goals, and to help foster a positive work environment.
15. Complete all training requirements and courses established and/or provided by the department.
About Melrose/Wakefield Hospital
Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston. Melrose/Wakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians. 
Core to our values, Melrose/Wakefield Hospital&rsquo;s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents. 
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth&mdash;one of the many ways we invest in you so you can thrive both at work and outside of it. 
Pay Range: 

$21.53 - $26.91</div>

Public Safety Officer, Melrose Wakefield Hospital, Full & Part Time Shifts Available

<div>
 <ul>
 <li>
 New Competitive Pay!*
 
 
 
 </li>
 </ul>
 
 Job Overview
 
 
 
 The RN II independently provides direct nursing care to patients and their families in accordance with established policies, procedures, and practices.
 
 
 
 Hours
 
 : 32Hours, Full-Time
 
 
 
 Shifts
 
 : Evening- 3PM-11PM
 
 
 
 Location
 
 : M3- Main Campus
 
 
 
 Job Description
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 Massachusetts RN Licensure.
 </li>
 <li>
 12 Months - Less than 3 Years of RN Experience.
 </li>
 <li>
 Current Basic Life Support (BLS) Certification.
 </li>
 <li>
 Department Specific: Certification(s) relevant to the department and the type of patient care being provided may be required.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor of Science in Nursing (BSN).
 
 
 
 </li>
 </ul>
 
 Duties and Responsibilities:
 
 The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
 
 
 <ul>
 <li>
 Participates in and maintains awareness of performance improvement initiates.
 </li>
 <li>
 Conscientiously evaluates and integrates evidence-based practice and research into clinical practice.
 </li>
 <li>
 Conducts and documents accurate clinical assessments.
 </li>
 <li>
 Develops, implements, and evaluates the patient&rsquo;s individualized plan of care.
 </li>
 <li>
 Uses professional nursing judgment to individualize the plan of care based on assessment of the patient's needs.
 </li>
 <li>
 Manages own patient assignment by delegating and effectively based on patient needs and skills of team members.
 </li>
 <li>
 Develops a comprehensive educational plan for the patient and family, utilizing appropriate resources, and documents according to department standards.
 </li>
 <li>
 Recognizes patient/family rights through support of their informed decisions and advanced directives.
 </li>
 <li>
 Continually evaluates and revises the care plan according to changes in the patient&rsquo;s health status.
 </li>
 <li>
 Develops a comprehensive discharge plan utilizing appropriate resources and referrals including community resources.
 </li>
 <li>
 Supports the development of new staff members and helps facilitate their transition into unit.
 </li>
 <li>
 Guides the professional growth of department staff through precepting.
 </li>
 <li>
 Participates in professional development by identifying learning needs and seeking appropriate education.
 </li>
 <li>
 Participates in departmental committees as needed.
 
 
 
 </li>
 </ul>
 
 About Lowell General
 
 
 
 For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet&reg;-recognized community hospital. As a member of our team, you&rsquo;ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.
 
 
 
 About Tufts Medicine
 
 
 
 A healthcare system that works Tufts Medicine is more than a health system &mdash; we&rsquo;re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you&rsquo;ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family&rsquo;s well-being.
 
 
 At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
 
 
 The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
 
 
 Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth&mdash;one of the many ways we invest in you so you can thrive both at work and outside of it.
 
 
 
 Pay Range:
 
 
 
 $37.50 - $47.41
</div>

Registered Nurse-RN, M3- New Competitive Pay!

<div>
 
 Job Profile Summary
 
 
 
 This role focuses on providing medical and clinical support services to patients. In addition, this role focuses on performing the following Anesthesia related duties: Provides anesthesia for patients undergoing surgical, obstetric, diagnostic, or therapeutic procedures while monitoring the patient&rsquo;s condition and supporting vital organ functions. Responsibilities also include diagnosis and treatment of acute, chronic, and/or cancer pain as well as provide resuscitation and medical management for patients with critical illnesses and severe injuries. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
 
 
 
 Job Overview
 
 
 
 This position has overall responsibility of ongoing communication, scheduling, and oversight that pertain to the flow of patients, supplies, and equipment in a highly complicated work environment. Provides clinical and administrative supervision to Clinical Care Technicians. Provides the operating rooms with required anesthesia and physiological monitoring equipment in preparation for anesthesia in surgical, obstetric, and diagnostic anesthesia suites.
 
 
 
 Job Description
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Certified Nursing Assistant (CNA)
 </li>
 <li>
 Two (2) years of experience working as an Anesthesia Tech within an Operating Room Environment.
 
 
 
 </li>
 </ul>
 
 Duties and Responsibilities:
 
 The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
 
 
 <ul>
 <li>
 Performs and/or assists with procedures in the clinical setting.
 </li>
 <li>
 Assists anesthesiologist with preparation and placement of neurophysiologic monitors.
 </li>
 <li>
 Assists with induction by connecting patient to hemodynamic monitoring.
 </li>
 <li>
 Assists and anticipates needs of anesthesiologist in invasive monitor insertion and procedures such as arterial access, central venous access, fiber-optic intubation and/or difficult airway situations.
 </li>
 <li>
 Prepares and sets up equipment pertinent to the anesthesia provider and case.
 </li>
 <li>
 Prepares age-appropriate anesthesia equipment, monitors, and airway support.
 </li>
 <li>
 Prepares and assembles transducer lines and equipment necessary for invasive monitoring.
 </li>
 <li>
 Sets up, maintains, and transports specialty devices used in the diverse clinical areas.
 </li>
 <li>
 Trouble-shoots and corrects monitoring equipment questions.
 </li>
 <li>
 Responds immediately to OR room calls that require assistance regarding supplies, IV pumps, or other items required during the surgical procedure.
 </li>
 <li>
 Inventories and stocks anesthesia supplies consistent with departmental requirements.
 </li>
 <li>
 Maintains an inventory of properly functioning anesthesia equipment in designated area to track repairs.
 </li>
 <li>
 Stocks the operating rooms, specialty carts, anesthesia carts, equipment rooms and remote anesthesia areas with disposable/reusable supplies used by anesthesia staff.
 </li>
 <li>
 Performs the responsibilities for the Anesthesia Stat Lab (ASL) according to JACHO guidelines and as described in the Policy and Procedure Manual.
 </li>
 <li>
 Responsible for preparation and planning for next day case equipment needs.
 </li>
 <li>
 Acts as a preceptor for newly hired Anesthesia Techs and plays an integral role in their onboarding process.
 </li>
 <li>
 Oversees the restock and maintenance of the Anesthesia Code Bags and monitors needs of the restock room.
 </li>
 <li>
 Responsible for the maintenance and communication of all paper and electronic schedules (i.e. call, PTO requests, and triage of ill calls).
 </li>
 <li>
 Assists manager with review of prospective candidates for hire and engages in interview process
 </li>
 <li>
 Coordinates break/lunch relief, and floor assignments in an efficient and equitable manner
 </li>
 <li>
 Assists leadership team with strategic initiatives regarding process improvement efforts, with a focus on safety and efficiency.
 
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 
 <ul>
 <li>
 Prolonged, extensive, or considerable standing/walking.
 </li>
 <li>
 Ability to lift, reach, carry, push and pull 40-50 lbs or more.
 </li>
 <li>
 Considerable reaching, stooping, bending, kneeling, crouching.
 </li>
 <li>
 Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc.
 </li>
 <li>
 Regularly exposed to the risk of blood borne diseases and other transmissible infections.
 </li>
 <li>
 Contact with patients under wide variety of circumstances.
 </li>
 <li>
 Subject to varying and unpredictable situations.
 </li>
 <li>
 May have contact with hazardous materials.
 </li>
 <li>
 Ability to speak and hear effectively and meet telephone and customer service standards.
 </li>
 <li>
 Expression by means of spoken words to communication oral information to customers accurately, quickly, and loudly enough in the English language.
 </li>
 <li>
 Ability to perceive sounds such as phones ringing, beepers, alarms, and buzzers.
 </li>
 <li>
 Clarity of both near and far vision.
 </li>
 <li>
 Ability to stand/sit combination of eight (8) hours or length of assignment. Lifts, positions, pushes and/or transfer patients and equipment
 </li>
 <li>
 Ability to distinguish color, i.e. alarms and buzzers on equipment, and color codes on instrumentation.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Abilities:
 
 
 
 <ul>
 <li>
 Read and write at a level necessary to perform all duties in English.
 </li>
 <li>
 Accurately maintain written records in addition to basic familiarity with computers and the ability to navigate at a basic level within web-based applications.
 </li>
 <li>
 Demonstrates a pro-active customer service orientation.
 </li>
 <li>
 Knowledge of basic anatomy and physiology of the cardiopulmonary systems and infection control.
 </li>
 <li>
 Strong interpersonal and communication skills to work well with people of diverse educational background within the potentially stressful operating room environment.
 
 
 
 </li>
 </ul>
 At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
 
 
 The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
 
 
 Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth&mdash;one of the many ways we invest in you so you can thrive both at work and outside of it.
 
 
 
 Pay Range:
 
 
 
 $51,281.05 - $64,096.04
</div>

Anesthesia Technician Supv

<div>Job Title: Patient Access Navigator
Hours: 40 hours per week; Monday through Friday from 11:30 AM to 8:00 PM (EST)
Location: 100% remote
Requirements: 3 weeks of full-time training is required from 8:00 AM to 4:30 PM<div></div><div><div><div><div><div>
Job Profile Summary
This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a &ldquo;hands on&rdquo; environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.
Job Overview
Under the direction of the Pre-Services Revenue Cycle Leadership, the position supports Revenue Cycle workflows such as but not limited to Front End Patient Support, Scheduling, Pre-Registration, Referrals and Authorization. The position works within Revenue Cycle as well as other service lines throughout Tufts Medicine to create a system of quality health care. Responsible for assuring that standard process discipline is adhered to. Ensures a high-performance work team is developed through training, coaching, mentoring and bi-monthly meetings. Maintaining a high standard of quality care by achieving set internal department KPIs/metrics. Responsible for supporting inbound and outbound call volume, completing pre-registrations, sending/receiving MyTuftsMed portal messages, support Epic appointment and patient workqueues, generate and finalize patient estimates, receiving and transcribing hospital-based orders, obtaining referrals and authorizations, collections of copays, deductible and/or co insurances.
Job Description
Minimum Qualifications:
1. Minimum High School Diploma or Equivalent
Preferred Qualifications:
1. Experience in insurance, managed care, private physician&rsquo;s office practice or hospital registration setting
2. Revenue Cycle, Patient Access or Pre-Services experience
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Utilizes effective customer service etiquette and skills in all phases of telephone communications.
2. Obtains accurate demographic, financial and clinical information from patients/guarantors.
3. Understands and demonstrates knowledge of basic medical terminology.
4. Meets or exceeds patient handling, speed to answer, first patient one call resolution, hold time quality metrics within the context of excellent customer satisfaction and minimal error rate.
5. Maintains a basic knowledge of billing, understands eligibility, referrals, pre-authorization, broad scope of benefits, policy number requirements, subscriber vs. guarantor, and order of insurances. 6. Possess a solid understanding regarding specific instructions associated with various appointment types and procedures.
7. Responds to telephone or electronic inquiries from patients, physicians, employees regarding registration, appointments, patient estimates, provider messages and other services.
8. Generates patient estimates and attempt to collect estimated amounts due prior to date of service and create a hospital account note to support your work.
9. Works to resolve all caller inquiries and issues and demonstrates ability to transfer calls by following customer service guidelines.
10. Accurately and promptly schedules, reschedules, and cancels appointments to maximize resource utilization for optimum efficiency.
11. Instructs patients in preparation of visit by providing any preparation, location and other general information in a professional and courteous manner.
12. Utilizes information systems/tools, such as Epic, Vyne/Trace, Microsoft Teams, Amazon Connect/AWS.
13. Consistently provides the highest level of customer service when interfacing with patients, co-workers, referring physicians and all internal departments and external customers.
14. Participates in the achievement of personal and departmental goals and initiatives.
15. Actively contributes to positive morale and teamwork; supports changes and initiatives and demonstrates good communication skills.
Physical Requirements:
1. Frequent sitting, occasional standing &amp; walking. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects
2. Requires manual dexterity using fine hand manipulation to operate a computer keyboard and related equipment
3. Requires ability to see computer screens, monitoring equipment and reports
Skills &amp; Abilities:
1. Knowledge of Medical Terminology, CPT and ICD-10 codes
2. Significant knowledge of Medicare, Medicaid, and third-party payer billing guidelines, compliance, and regulations
3. Knowledge of Epic Cadence, Vyne/Trace, Microsoft Teams, Amazon Connect/AWS
4. Proven analytical and critical-thinking skills, as well as strong decision-making, required to synthesize complex data sets.
5. Interpret qualitative and quantitative data and trends to implement recommendations, resulting in measurable performance improvement and successful organizational change.
6. Ability to collaborate with those within, as well as outside of Revenue Cycle to understand challenges, and adapt methodologies and approaches to ensure results align with Tufts Medicine&rsquo;s objectives.
7. Ability to successfully build relationships with all team members.
8. Strong oral, written and interpersonal communication skills.
9. Ability to work in a complex environment with frequent changes.
10. Excellent organizational skills required with attention to detail.</div></div></div></div></div> 
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth&mdash;one of the many ways we invest in you so you can thrive both at work and outside of it. 
Pay Range: 

$20.12 - $25.15</div>

Patient Access Navigator - Remote

Join Tufts Medicine and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tufts Medicine

About Company

Public Safety Officer, Melrose Wakefield Hospital, Full & Part Time Shifts Available

Registered Nurse-RN, M3- New Competitive Pay!

Anesthesia Technician Supv

Patient Access Navigator - Remote