Qureos Mentor

TUK Technical

We're adding to our team!!Dispatchers are responsible for answering calls for our after-hours emergency on-call team. Dispatchers are scheduled for 4&ndash;12-hour shifts where you get paid the entire time regardless of if there&rsquo;s back-to-back calls or no calls! You&rsquo;ll answer incoming calls, take detailed notes, and assign a technician to head to the site. Taking detailed notes and great communication is very important! We provide on-call Monday through Friday 5pm-7am and Saturday and Sunday all day.This job is mostly remote! However, there is a mandatory monthly in person meeting at our Golden Valley office as well as a mandatory weekly teams meeting.Job Summary:Emergency Response:-Responding to after-hours calls from clients regarding service requests, emergencies, or other issues.-Dispatching appropriate personnel or service technician promptly to address urgent situations.Communication:-Coordinating communication between field personnel, clients and internal teams for timely issue resolution.-Providing clear and concise information to all parties involved, including detailed job instructions and updates and if a follow up is needed.Documentation and Reporting:-Recording accurate and thorough documentation of all calls, dispatch and tech times and activities and following actions taken.Customer Service:-Demonstrating professionalism, empathy, and exceptional customer service in all interactions with clients and residents.-Managing customer inquiries, complaints, and feedback with a focus on resolution and satisfactionPlease contact us with any questions!Our website: https://tuktechnical.com/our-portfolio/Job Types: Part-time, TemporaryPay: $18.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Flexible schedule</li><li>Referral program</li></ul>Work Location: Hybrid remote in Minneapolis, MN 55427

Part Time After Hours Dispatcher

Join TUK Technical and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TUK Technical

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Part Time After Hours Dispatcher