Qureos Mentor

Twenty-Nine Palms Band of Mission Indians

<div><div><div><b>SUMMARY</b>:</div></div><div><div>
This position is the primary liaison between clients, internal creative/project management teams and external partners to meet goals and set expectations. The role is responsible for managing client relationships, overseeing project intake and workflow, coordinating internal and external resources and ensuring campaigns and projects are delivered on time, on budget and meet client expectation. This position plays a critical role in driving process improvements, operational efficiency and client satisfaction using proactive communication, organization and leadership.</div></div><div><div>
In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.</div></div><div><div><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div></div><div><div>
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div></div><div><div><b>
CLIENT MANAGEMENT:</b></div></div><ul><li><div>
Provide outstanding customer service to guests and all other employees by exceeding our mission statement.</div></li><li><div>
Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.</div></li><li><div>
Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.</div></li><li><div>
Build strong client relationships through active listening, clear communication and management of expectations.</div></li><li><div>
Lead client meetings through agenda with current and future projects outlined and oversee the timely delivery of meeting recaps to clients and team members.</div></li></ul><div><div><b>
PROJECT MANANGEMENT:</b></div></div><ul><li><div>
Learn the project management system to provide guidance to internal teams in best practices, SOPs, reporting and time management.</div></li><li><div>
Proactively manage the intake process to ensure project requests and creative briefs are complete with the relevant information necessary for timely development and delivery of the project.</div></li><li><div>
Ensure project management team is adhering to SOPs and maintaining account dashboards with the timeliest information within the project management system.</div></li><li><div>
Identify non-actionable projects prior to scheduling and collaborate with clients for required information, reset schedules accordingly and communicate to clients.</div></li><li><div>
Identify opportunities within the company project management system to increase efficiency in timelines, scheduling and templatizing when possible.</div></li><li><div>
Actively review project status and monitor within the project management system to identify roadblocks, scheduling conflicts and workload balance between external resources and internal team.</div></li><li><div>
Set, communicate and monitor daily and weekly priorities with internal and external teams to ensure project deadlines are met. Communicate to internal stakeholders if a change is required.</div></li><li><div>
Develop and manage RFQs and creative brief templates for outside services.</div></li><li><div>
Actively review production timelines between internal team and outside agency for successful on-time delivery of all advertising channels: television, radio, digital (social, internal and external channels), print and outdoor.</div></li></ul><div><div><b>
CAMPAIGN MANAGEMENT:</b></div></div><ul><li><div>
Review department strategies and creative briefs for campaigns to ensure alignment with project timelines, messaging and client expectations. Communicate timely with internal partners for possible realignment according to client objectives.</div></li><li><div>
Actively manage campaigns ensuring messaging is correct across channels and consistently communicate deliverables and timelines across all stakeholders.</div></li><li><div>
Review all creative to ensure brand standards, messaging and campaign goals are aligned.</div></li><li><div>
Lead weekly agency status meetings to ensure timely communication of project details and changes in timelines.</div></li><li><div>
Explore opportunities for cross-marketing with outside partners based on client objectives.</div></li><li><div>
Work closely with clients to maintain the adherence of brand guidelines.</div></li></ul><div><div><b>
DEPARTMENT MANAGEMENT:</b></div></div><ul><li><div>
Develop core metrics to establish health of project accounts and work capacity.</div></li><li><div>
Monitor workflow health weekly and report departmental metrics using system reporting tools.</div></li><li><div>
Establish and develop positive relationships with outside agencies and vendors to ensure the timelines and budget expectations are met.</div></li><li><div>
Ensure the project management team is following established company processes for vendor registration, contract approvals, voucher submissions and financial processing of estimates and invoices.</div></li><li><div>
Coach project management team to develop strong creative briefs and messaging by channel.</div></li><li><div>
Monitor advertising trends of competitor properties in the area.</div></li><li><div>
Maintain excellent communications with all company stakeholders</div></li><li><div>
Implement approved departmental policies and procedures.</div></li><li><div>
Prepare necessary data for the budget and monthly reporting in area of responsibility.</div></li><li><div>
Develop, maintain and nurture a positive work environment.
</div></li><li><div>Responsible for maintaining a disciplined environment and implementing practices that promote safety, quality and productivity.
</div></li><li><div>Help coordinate and supervise training, assignments and development of subordinates.
</div></li><li><div>Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).</div></li><li><div>
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.</div></li><li><div>
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.</div></li><li><div>
Able to make difficult decisions in a fair and honest manner.</div></li><li><div>
Strong verbal and written communication skills.</div></li><li><div>
Perform any other duties that may be assigned from time to time.</div></li></ul><div><div><b>
SUPERVISORY RESPONSIBILITIES:</b></div></div><div><div>
Manage directly and indirectly all employees in the Advertising area of the Marketing Department. Adhere to the Tribal organization&rsquo;s policies, procedures and applicable laws. Responsible for the overall direction, coordination, and evaluation of this unit.</div></div><div><div>
Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</div></div><div><div><b>
EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):</b></div></div><ul><li><div>
College degree or 10 years equivalent experience preferred.</div></li><li><div>
Five (5) years (or equivalent) Supervisory/Management experience.
</div></li><li><div>Must have five (5) years of advertising experience in a top management position.
</div></li></ul><div><div><b>CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:</b></div></div><ul><li><div>
Must pass periodic random drug screens.
</div></li><li><div>Must be able to pass background suitability investigation.
</div></li><li><div>Must obtain a Tribal Gaming License.</div></li><li><div>
Must obtain all other applicable certifications and licenses.</div></li><li><div>
Must provide proof of eligibility to work in the United States within 72 hours of employment.</div></li></ul><div><div><b>
PHYSICAL DEMANDS:</b></div></div><div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div></div><div><div>
While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.
</div></div><div><div><b>WORK ENVIRONMENT:
</b></div></div><div><div>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</div></div><ul><li><div>
Multiple locations.</div></li><li><div>
Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.</div></li><li><div>
Must be available for emergency calls 24/7.</div></li><li><div>
Must be available to work weekend and holidays.</div></li><li><div>
Some enterprises are gaming facilities.</div></li><li><div>
Some enterprises are not a smoke-free environment.</div></li><li><div>
Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.</div></li></ul><div><div><b>
INDIAN PREFERENCE ACT</b><b>:</b></div></div><div><div>
The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:</div></div><div><div>
1. Tribal Members</div></div><div><div>
2. Other Native Americans</div></div><div><div>
3. All other ethnic groups</div></div></div>

Advertising Manager

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Twenty-Nine Palms Band of Mission Indians

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Advertising Manager