Qureos Mentor

TWG Tea Company

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 Job Summary:
 
 
 
 We are looking for a highly organized and bilingual (Arabic &amp; English)
 
 Administrative &amp; Customer Service Executive
 
 to support the day-to-day operations of our office and provide customer service support for inquiries received through our website. This role is ideal for someone who thrives in a dynamic office environment, communicates effectively, and is passionate about delivering a high standard of service.
 
 
 
 
 
 
 Job Descriptions:
 
 
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 Perform general administrative tasks such as document filing, inventory management, scheduling, and organizing office supplies.
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 Handle incoming and outgoing correspondence, courier services, and vendor coordination.
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 Respond to customer inquiries received via the TWG Tea website (email, contact form, or chat) in both Arabic and English.
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 Liaise with the Digital Team to resolve concerns or technical issues &mdash; without direct involvement in order processing or logistics.
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 Provide courteous and brand-consistent communication with every customer touchpoint.
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 Provide administrative and secretarial support to the General Manager.
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 Translate website content, menus, marketing materials, and internal communications from English to Arabic.
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 Ensure accuracy, tone, and cultural relevance in all translations.
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 Coordinate with the Digital and Marketing teams to support Arabic content updates as needed.
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 Requirements:
 
 
 <ul>
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 Fluent in
 
 Arabic and English
 
 (spoken and written).
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 Previous experience in office administration and customer service.
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 Strong written communication and translation skills.
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 Detail-oriented, organized, and able to manage multiple responsibilities.
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 Proficient in Microsoft Office (Word, Excel, Outlook).
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 Familiarity with retail, e-commerce, or hospitality is an advantage.
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 </ul>
 
 
 
 
 
 Only shortlisted candidates will be notified.
 
 
 
 
 
 
 Please upload detailed resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.
 
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Administrative & Customer Service Executive

<div>
 
 
 TWG Tea is expanding its business in Middle East and is looking for energetic, innovative and committed candidates with relevant experience to join us!
 
 
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
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 Overall, provide prompt updates to the Operations Manager to discuss the salon &amp; boutique priorities and opportunities
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 Ensure and be accountable for profitability of the salon &amp; boutique by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses
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 Brand knowledge and maintaining image of TWG Tea
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 Enforce Salon &amp; Boutique operating procedures
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 Ensure proper staff coverage, scheduling according to the needs of the Company while maintaining target labor costs
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 Promote safe work practices habits, identifying and resolving potential safety hazards, operational inconsistencies and in any staff or customer incidents
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 Responsible of ordering of stocks, inventory control, and ensure latest products and updated product catalogue are in the Salon &amp; Boutique
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 Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment
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 Maintains a clean well-merchandised salon &amp; boutique, following visual presentation plans and standards
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 Provide appropriate counseling and disciplinary action to staff who fail to meet the Company performance standards
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 Promptly submissions of HR documentations; weekly and monthly roster, attendance sheet, punch cards, and medical certificates
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 Managing Annual Leave and Public Holiday clearance including related staffing issues
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 Provide feedback of staff work performance, conduct staff probation evaluation and performance appraisals when appropriate
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 Ensure all staff are meeting the Company grooming standards and monitor all standard of procedures are adhered on daily basis
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 Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office, HQ as and when deemed necessary
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 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
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 Minimum 5 years' experience in F&amp;B and Retail operations, preferably in fine-dining and luxury goods industry
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 Pleasant and well-groomed
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 Strong leadership, communication and interpersonal skills
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 Customer service and results-oriented
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 High initiative and positive attitude
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 </ul>
</div>

Store Manager (Abu Dhabi)

Join TWG Tea Company and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TWG Tea Company

ABOUT_COMPANY

Administrative & Customer Service Executive

Store Manager (Abu Dhabi)