Urwah Admin

Tyler Technologies

<div><div>Are you interested in discovering and exploring new business opportunities? Do you have solid phone and persuasion skills and want to break into the world of business-to-government technology sales? Do you want to help communities become safer and more connected through adopting new software and technologies? Tyler Technologies provides the opportunity to help government and schools create safer and smarter communities via industry-leading technology. Tyler is seeking a Business Development Representative to join our Sales Enablement team. In this role, you will act as a first point of contact for prospects by assisting with outbound prospecting, inbound lead qualification, and delivering on team targets through cold calling and use of Tyler&rsquo;s CRM system. The Business Development Representative develops client relationships, applies sales techniques to generate new sales leads, and provides sales groups with a pipeline of well-qualified leads. The majority of the Business Development Representative&rsquo;s time will be spent conducting cold calls to potential prospects, following up on and further qualifying inbound leads, and developing prospecting account target lists. As the first point of contact for potential prospects, generating interest in Tyler solutions and portraying Tyler&rsquo;s mission, vision, and values will be an important factor in achieving successful prospect conversations. The ideal candidate has strong phone and persuasion skills and has a passion for developing new business opportunities. Although it is important to develop strong working relationships with division leaders, a flexible hybrid work environment with several days in the office is common. Travel will be needed to attend trade shows, meet with others in the division or the marketing team, and to attend industry events (up to 10% travel)
</div><div>
</div><div>As a motivated Business Development Representative (BDR) you will support our Public Safety division, helping first responders, law enforcement, fire, EMS, and other public sector safety organizations access the solutions they need.</div><div>
In this role, you will:</div><div><br>
<ul><li>Focus outreach on agencies and organizations within the public safety sector.</li><li>Partner closely with sales leadership to generate qualified opportunities that align with the unique needs of public safety clients.</li><li>Build relationships with decision-makers in government and public safety organizations</li></ul></div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li>
Collaborate with marketing and sales teams for focused prospecting to assist in uncovering potential opportunities and create a pipeline of well-qualified opportunities for the sales team.</li><li>
Make cold calls to prospects and provide calling support for marketing campaigns within defined territories and product lines.</li><li>
Follow up with inbound leads to determine level of interest, timeframe, and budget to further qualify the lead for sales.</li><li>
Maintain Microsoft Dynamics Customer Relationship Management (CRM) system with competitor information, contacts, and account information.</li><li>
Develop understanding of the competitive landscape in the public sector market and perfect the delivery of Tyler messaging around assigned software product lines.</li><li>
Work with Business Development leadership to produce periodic reporting providing visibility of calling and prospecting activities.</li><li>
Monitor and report on follow-up of qualified leads by sales reps</li><li>
Develop effective prospecting skills</li><li>
Develop knowledge of territory, key competitors, existing Tyler opportunities/relationships, client satisfaction, and key messaging that will lead to meaningful interactions with potential prospects.</li><li>
Partner with sales operations and marketing to update CRM records to achieve campaign, marketing, analytic, and data governance goals.</li></ul></div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor&rsquo;s Degree in Business, IT or relevant Business or Information Technology field, or comparable work experience.</li><li>
Professional phone demeanor; prior prospecting and/or customer service experience</li><li>
Previous sales experience is preferred</li><li>
Prior exposure to technology/software sales</li><li>
Experience with Microsoft Dynamics CRM</li><li>
Solid knowledge of Microsoft Office products</li><li>
Excellent organizational skills</li><li>
Ability to travel occasionally to trade shows</li><li>
The Business Development Representative must be able to:
</li><li>Stay current on new product offerings and communicate Tyler&rsquo;s product portfolio to potential prospects based on their needs and interests.</li><li>
Have a comprehensive understanding of Tyler&rsquo;s competitors, buyer personas, pain points, and key messaging to have effective conversations with prospects.</li><li>
Be effective/ comfortable making cold calls, including overcoming objections and quickly building credibility with prospects.</li><li>
Leverage marketing automation, CRM, and lead management processes to discover and further qualify potential opportunities for sales.</li></ul></div></div>

Business Development Representative, Public Safety

<div><p>The Customer Support Representative (CSR) is required to solve problems, ask probing questions to understand the customer&rsquo;s inquiry, and achieve a high first-call-resolution percentage. Specifically, this position is responsible for interacting with and serving customers to include resolving customer inquiries and assisting them in using various web-based services, login issues, and answering questions about government programs. This position is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned.</p><p></p><p><br>
This position will be located in Jackson, MS and expected to work a hybrid schedule, 2 days a week in office minimum.</p><p></p><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2><ul><li>
Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations</li><li>
Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns.</li><li>
Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in Customer Relationship Management system.</li><li>
Understand and determine the cause of problems quickly and apply the proper solution.</li><li>
Review and process documents for compliance with established regulations</li><li>
Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures.</li><li>
Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner.</li><li>
Solve technical problems with minimal supervision.</li><li>
Navigate a computer effectively and learn to use and support multiple web-based systems quickly.</li><li>
Provide accurate and complete information to meet customer needs and achieve satisfaction.</li><li>
Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes in any of these areas.</li><li>
Compile and report feedback on customer satisfaction</li><li>
Other Responsibilities Assigned by Manager</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Qualifications:</b></h2><ul><li>
Undergraduate/associate degree or minimum two years of related work experience</li><li>
Outstanding verbal and written communications skills</li><li>
Strong analytical thinking and problem-solving skills</li><li>
Well versed in Internet usage including various browsers, settings, and maintenance</li><li>
Understanding of Microsoft Office Applications</li><li>
Strong organizational and prioritization skills</li><li>
Knowledge of payment processing and/or knowledge of financial reporting a plus</li><li>
Willingness to define new operational processes or procedures when the customer service team must take on new operational duties.</li><li>
Works well with others in a team environment.</li><li>
Strong phone handling skills and active listening</li><li>
Ability to multi-task, prioritize and manage time effectively.</li><li>
Exceptional communication and public relations skills with strong phone/email contact abilities</li><li>
Active listener who can quickly discern customer&rsquo;s needs.</li><li>
Preferred experience with month-end close, CDB billing, and invoice procedures.</li><li>
Maintains a positive attitude and effectively delivers a positive outlook/message in various circumstances.</li><li>
Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment.</li></ul></div><p></p>

Support Services Representative

<div><p>Do you believe in the power of technology to transform lives and create a better world? Are you driven by a deep passion for social impact, eager to make a difference for individuals seeking a second chance at life? If so, we invite you to join our elite and mission-driven team working together to change incarceration in America and create a brighter future for those who need it most.</p><p>
Tyler Technologies is a leading technology company specializing in developing innovative software solutions for the public sector. We are currently seeking a talented and motivated Software Engineer to join our dynamic development team. This is an exciting opportunity to work on cutting-edge projects and contribute to the growth and success of our organization.</p><p>
If you love technology, creating software, solving challenges across multiple projects in innovative ways, and you want to join a team of similar minded and similar caliber individuals, then we want to talk!</p><p>
Hybrid Work Policy: This is a hybrid position which requires the candidate to be local to the Plano,TX or Franklin, TN office 3 days per week.</p><p>
Please Note: We are not considering candidates who require visa sponsorship for this position. This is a budgetary decision and due to the significant talent available currently who do not require such sponsorship</p><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li>
Develop and maintain features for Corrections Solutions products with a focus on security, performance, and testing.</li><li>
Collaborate with Product Management and Engineering to ensure quality in a fast-paced, agile environment.</li><li>
Write clean, maintainable code, and conduct thorough code reviews.</li><li>
Design, implement, actively use, and maintain agentic coding workflows that leverage AI to generate, test, debug, and optimize software solutions.</li><li>
Automate and improve build and deployment processes to enhance efficiency and reliability.</li><li>
Design and integrate Web Services/APIs as part of product development.</li><li>
Work with relational databases (e.g., MySQL) to develop, optimize, and maintain data-driven features.</li><li>
Identify technical debt and implement solutions to improve team productivity.</li><li>
Confidently deliver features with minimal guidance and support larger projects.</li><li>
Participate in on-call rotations to troubleshoot product, security, and urgent engineering issues.</li><li>
Create and maintain documentation for recurring issues, knowledge transfer and standard procedures.</li></ul><div>
Success in This Role</div><ul><li>
Demonstrated ability to build and maintain scalable, user-friendly applications using modern programming languages, databases, and front-end frameworks.</li><li>
Adaptability to work across various languages and technologies as needed.</li><li>
Emphasis on coding standards, maintainability, and code quality.</li><li>
Familiarity with AWS, Docker, Kubernetes, and cloud technologies or willingness to learn.</li><li>
Mindset for continuous improvement, including test-driven development, automated testing, and continuous deployment.</li><li>
Collaborative and proactive approach to problem-solving and solution delivery.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
1-3 years of professional software development experience, including designing, building, and maintaining SaaS applications.</li><li>
Fundamental understanding of software engineering principles, design patterns, and scalable architecture.</li><li>
Experience working with relational databases, including schema design, querying, and performance tuning.</li><li>
Familiarity with cloud platforms (e.g., AWS, Azure, or Google Cloud) and cloud-native development practices.</li><li>
Experience with agentic coding tools and AI-assisted software development workflows, including the ability to leverage AI systems to generate, debug, and optimize code.</li><li>
Experience with CI/CD pipelines and modern DevOps workflows.</li><li>
Strong communication and problem-solving skills, with the ability to work effectively in cross-functional teams.</li><li>
Proven ability to prioritize and deliver quality software in an Agile environment.</li><li>
Bachelor&rsquo;s degree in Computer Science or a related field, or equivalent practical experience.</li></ul><p>
Nice to have:</p><ul><li>
Experience with Node.js</li><li>
Familiarity with Web Services, AWS, Docker, Kubernetes, and experience with automating build and deployment processes.</li></ul></div>

Software Engineer, Enterprise Corrections - Courts & Justice

<div><p>The Contact Center Technology Specialist serves as the technical subject matter expert for Tyler's client experience and contact center platforms, with a primary focus on NICE CXone administration, configuration, and operational optimization, as well as integrations and automation.</p><p>
This role partners closely with Client Experience, Support, and other IT teams to translate business requirements into scalable technical solutions. The Contact Center Technology Specialist designs and supports system integrations, configures contact center workflows, implements platform enhancements, and ensures reliable, secure, and efficient operation of customer engagement technologies.</p><p>
Success in this role requires strong technical expertise, systems thinking, problem-solving skills, and the ability to collaborate effectively with business stakeholders to improve client and employee experience.</p><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li>
Configure and maintain NICE CXone capabilities including IVR, ACD, routing strategies, digital channels, workforce optimization, quality management, and reporting.</li><li>
Implement and maintain CXone Studio scripts, workflows, automation, and AI-driven customer engagement capabilities.</li><li>
Manage platform releases, upgrades, testing, and production deployments.</li><li>
Design, develop, and support integrations between NICE CXone and enterprise systems including CRM, case management, identity management, and analytics platforms.</li><li>
Develop and maintain API-based integrations, middleware solutions, web services, and data exchanges.</li><li>
Troubleshoot integration failures, performance issues, and data flow problems across interconnected systems.</li><li>
Collaborate with development teams to define technical requirements and integration patterns.</li><li>
Create technical designs, process flows, integration diagrams, and solution documentation.</li><li>
Evaluate platform capabilities and recommend technical solutions that improve operational efficiency and client experience.</li><li>
Participate in architecture reviews and ensure solutions align with enterprise standards.</li><li>
Monitor platform health, system performance, reliability, and usage metrics.</li><li>
Identify opportunities for automation and process improvement.</li><li>
Support incident resolution and root cause analysis for client experience applications.</li></ul><p><b>
Scope and Impact (Accountability)</b></p><p>
The Contact Center Technology Specialist serves as the technical lead and subject matter expert for customer experience technologies. The role is accountable for technical design, platform configuration, integrations, operational support, and continuous improvement of contact center solutions.</p><p>
The Contact Center Technology Specialist partners with business stakeholders to understand operational needs and recommend technical solutions but is not responsible for product strategy, roadmap ownership, or portfolio prioritization.</p><p><b>
Complexity</b></p><p>
The Contact Center Architect must be able to:</p><ul><li>
Stay up-to-date on industry trends, emerging technologies, and best practices related to contact center solutions and the NICE CXone platform.</li><li>
Develop integrations between product solutions.</li><li>
Maintain system security and compliance.</li><li>
Ensure that our solutions align with the needs of the business.</li><li>
Deliver and execute on complex projects spanning weeks to years.</li><li>
Initiate, implement, and manage improvements in all areas of IT responsibility.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor's degree in computer science, information technology, or a related field.</li><li>
3 or more years&rsquo; experience as a Contact Center Technology Specialist, with a strong focus on architectural design, implementation, and support of cloud contact center solutions.</li><li>
3 or more years&rsquo; experience in NICE CXone and UC environments.</li><li>
3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C#), and testing of real time systems.</li><li>
Contact Center as a Service (CCaaS) software management and domain experience.</li><li>
Experience with enterprise-level CCaaS architecture for complex business needs.</li><li>
Existing knowledge and/or industry certifications for NICE CXone and process automation technologies</li><li>
NICE CXone and CXone Studio Experience</li><li>
Experience configuring routing, IVR, digital channels, reporting, and workforce optimization tools.</li><li>
Experience designing and supporting API integrations and web services.</li><li>
Experience troubleshooting complex production systems.</li><li>
Engineering Services: experience in specialized technical &amp; functional areas; deep technical expertise around software engineering, programming languages, integration, and/or databases.</li><li>
Proficiency in Microsoft Office products i.e., Outlook, Word, Excel, PowerPoint and Visio.</li><li>
Strong technical, analytical, and problem-solving skills.</li><li>
Analytical, inquisitive, service &amp; team-oriented, friendly demeanor, early adopter.</li><li>
Ability to establish and maintain strong working relationships with key internal associates and partners.</li><li>
Experience designing and supporting system integrations using APIs and web services.</li><li>
Experience translating business requirements into technical solution designs and specifications.</li><li>
Self-motivated, attention to detail and excellent decision-making skills.</li></ul></div>

Contact Center Technology Specialist, NICE CXone

<div><div>The Project Manager is responsible for learning the steps and processes to successfully manage implementation projects. With growing knowledge and experience, this role is accountable for maintaining or exceeding the billable goals of the team and completing projects to the clients&rsquo; satisfaction on schedule and within budget. The Project Manager represents Tyler to the client.<br>
<br>
The position is ultimately responsible for successfully managing the implementation of Tyler software for new and existing accounts, and/or will be responsible for managing a high volume of projects that are small in scope.<br>
<br>
As the Project Manager gains knowledge and experience, they will own one or several projects from the initial contract signing through formal transition to the support department.</div><p><b>
Responsibilities</b></p><ul><li>
Become knowledgeable regarding the steps and processes staff are responsible for to ensure Tyler software is implemented on time and within budget at client sites.</li><li>
Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party&rsquo;s responsibilities and mutual commitment to contribute adequate resources to follow the plan.</li><li>
Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.</li><li>
Manage all aspects of projects related to delivery of client software and services including:</li><li>
Coordinating necessary resources to meet project needs. Planning and tracking all project activity.</li><li>
Guiding the client through release planning in support of the overall project schedule.</li><li>
Tracking project hours and submitting project progress reports by due dates. Managing scope, time and cost to meet client commitments.</li><li>
Managing communication throughout the team and stake holders.</li><li>
Managing the quality of project team deliverables.</li><li>
Managing the project budget.</li><li>
Documenting and reporting status and issues. Identifying, reporting and managing risks; overcoming project obstacles and work in a high pressure environment.</li><li>
Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.</li><li>
Conduct planning sessions with the client&rsquo;s key functional leaders to create a series of documented management plans that specify the project plan and scope.</li><li>
Work with various departments to ensure resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes. Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.</li><li>
Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.</li><li>
Communicate completion of milestones to clients and secure formal acceptance from them. Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.</li><li>
Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.</li><li>
Maintain the project team&rsquo;s calendar commitments by keeping all project event information current. May identify add-on sales opportunities and manage contract addendum and purchase orders. Work toward obtaining PMP certification and maintain status after certification.</li><li>
Travel to client site as needed.</li></ul><p><b>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree, or comparable work experience.</li><li>
Software life cycle knowledge.</li><li>
Strong planning, organizational skills and ability to follow-through until process are completed. Strong customer service skills.</li><li>
Excellent verbal and written communication skills.</li><li>
Proficiency using computers and exposure to IT infrastructure components.</li><li>
Strong decision making and problem-solving skills.</li><li>
Strong analytical ability, particularly in a technical environment. Proficient in Microsoft Word, Excel and Project. Ability to prioritize and complete multiple tasks in a fast paced, technical environment.</li><li>
Demonstrated ability to maintain a positive, professional attitude.</li><li>
Strong negotiation, conflict resolution, and persuasion skills.</li><li>
Valid driver&rsquo;s license.</li><li>
Valid passport or able to obtain one.</li><li>
Ability to travel.75-90% some months. Other months will involve less travel.</li></ul></div>

Project Manager - School Transportation

<div><div>The Manager &ndash; Implementations position is a leadership role within the Professional Services department, responsible for guiding a team of consultants in the successful delivery of Tyler&rsquo;s software solutions. This position ensures that implementation projects are executed with consistency, professionalism, and efficiency by supporting team development, removing obstacles, and fostering a culture of accountability and continuous improvement. The Manager promotes autonomy and ownership among team members, provides direct and constructive feedback, and is comfortable addressing performance challenges and change.</div><div>
</div><div>
This role plays a critical part in achieving successful implementation outcomes by ensuring solutions are delivered efficiently, with high quality and minimal client disruption. The Manager collaborates with cross-functional teams to refine implementation practices, supports project teams in executing deliverables, and works closely with Client Success to transition satisfied, referenceable customers after go-live.</div><div>
</div><div>
In addition, this role operates with an enterprise integration lens, driving alignment and coordination across multiple divisions, systems, and product lines. The Manager serves as a central point of connection across internal teams, ensuring that implementation efforts are not executed in isolation but instead reflect broader organizational priorities, dependencies, and integration strategies. This includes facilitating clear and consistent communication across functional boundaries, proactively identifying cross-team impacts, and ensuring cohesive solution delivery across platforms.</div><div>
</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div><ul><li>
Supervise, coach, and support a team of implementation consultants, ensuring high performance, professional development, and adherence to implementation methodologies.</li><li>
Own end-to-end implementation execution for assigned solutions, ensuring successful client outcomes through effective solution design, configuration, and deployment.</li><li>
Provide advanced guidance and direction to implementation staff to ensure minimal disruption due to technical or product-related issues.</li><li>
Conduct regular performance feedback sessions, reviews, and coaching conversations; address underperformance constructively and support growth.</li><li>
Recruit, develop, and retain high-performing individuals, cultivating a best-in-class implementation team.</li><li>
Align consultant resources with project demands, considering experience, skillsets, scope complexity, and team revenue goals.</li><li>
Oversee staff utilization, monitor productivity, and take corrective action to meet department and company performance objectives.</li><li>
Mentor consultants on best practices, complex product functionality, and proper implementation techniques.</li><li>
Lead the development and continuous improvement of implementation processes, tools, templates, and best practices; share enhancements across teams.</li><li>
Partner cross-functionally with Product, Engineering, Conversions, Training, and Support to resolve complex implementation challenges and improve overall solution delivery.</li><li>
Collaborate with Project Managers, Product Managers, Conversion Engineers, Trainers, and Support to resolve escalated and critical implementation issues.</li><li>
Translate business and operational needs across divisions, ensuring clear, actionable communication between technical and non-technical stakeholders.</li><li>
Champion organizational alignment on integration strategy, ensuring solutions are implemented cohesively across products, platforms, and internal teams.</li><li>
Participate in and contribute to pre-sales activities, including scope validation, proposal estimates, RFP responses, and client presentations.</li><li>
Assist in drafting and reviewing Statements of Work to ensure clarity, feasibility, and alignment with delivery best practices.</li><li>
Partner with Sales to identify add-on opportunities and ensure smooth transitions between sales, implementation, and customer success teams.</li><li>
Establish and maintain strong relationships with cross-functional departments to ensure alignment and resource commitment.</li><li>
Travel to client sites as necessary (up to 30%) to support high-priority engagements or escalated issues.</li><li>
Forecast and track team revenue, manage billing milestones, and monitor financial performance against targets.</li><li>
Champion a team-oriented culture and lead regular meetings or initiatives (e.g., community development sessions, implementation summits) to foster collaboration and innovation.</li><li>
Oversee special implementation-related initiatives to expand capabilities and improve delivery effectiveness (e.g., LMS, Datamart).</li><li>
Maintain accountability for project deliverables, successful solution adoption, and overall customer satisfaction throughout implementation.</li><li>
Conduct periodic project audits to ensure alignment with project scope, solution design and delivery standards.</li><li>
Support strategic planning by providing input on budgets, staffing forecasts, and team development plans.</li><li>
Represent Tyler&rsquo;s core values by promoting integrity, innovation, superior service, and exceeding client expectations in all engagements.</li><li>
Perform other duties as assigned.</li></ul></div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><ul><li>
3-5 years of implementation and project management experience within a software company or division.</li><li>
A minimum of a B.S. or B.A. degree or equivalent experience is required.</li><li>
Exceptional conflict resolution, negotiation, business, and customer service skills including the experienced partnering successfully with clients on technical needs and delivering sales solutions tailored to client needs.</li><li>
PMP is strongly preferred.</li><li>
Seven or more years&rsquo; experience in managing client relationships/software projects.</li><li>
At least 5 years of technical software experience with proven success in assisting clients with utilizing new solutions.</li><li>
Implementation of solutions preferred.</li><li>
Strong knowledge and understanding of PMI standards to conducting projects.</li><li>
Strategic planning, organizational and time management skills including strong people management and project management experience involving the ability to manage multiple projects of various size, scope, and complexity simultaneously.</li><li>
Demonstrated ability to operate with broad technical competency across systems, platforms, and integration patterns, with an emphasis on connecting solutions rather than deep specialization in a single domain.</li><li>
Proven success in navigating and understanding multiple technology stacks, data flows, and system interactions to support end-to-end implementation outcomes. Exceptional interpersonal, collaboration and relationship building skills including the ability to build and maintain meaningful, trusting, and strategic internal/external client relationships across the organization.</li><li>
Prior experience interviewing, hiring, managing, leading, coaching, mentoring, and developing staff.</li><li>
Ability to strategically plan and establish business, client and staff goals and ensure successful goal achievement.</li><li>
Demonstrate prior success with recommending and implementing process improvements and best practices to senior leadership.</li><li>
Advanced research, decision making and problem resolution skills including root cause analysis and resolving the most complex issues.</li><li>
Proficient with Microsoft Office including MS Project</li><li>
Excellent verbal, written and technical communication skills including tailoring messages strategically to technical and non-technical client, staff, management, leadership, and executive audiences.</li><li>
Must be able to travel approximately 30-50% and provide reliable transportation and carry/maintain personal liability insurance on vehicle</li></ul></div></div>

Enterprise Integrations Implementation Manager

<div><div>The Manager &ndash; Implementations position is a leadership role within the Professional Services department, responsible for guiding a team of consultants in the successful delivery of Tyler&rsquo;s software solutions. This position ensures that implementation projects are executed with consistency, professionalism, and efficiency by supporting team development, removing obstacles, and fostering a culture of accountability and continuous improvement. The Manager promotes autonomy and ownership among team members, provides direct and constructive feedback, and is comfortable addressing performance challenges and change.</div><div>
</div><div>
This role plays a critical part in achieving successful implementation outcomes by ensuring solutions are delivered efficiently, with high quality and minimal client disruption. The Manager collaborates with cross-functional teams to refine implementation practices, supports project teams in executing deliverables, and works closely with Client Success to transition satisfied, referenceable customers after go-live.</div><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
Responsbilities</b></h2><ul><li>Supervise, coach, and support a team of implementation consultants, ensuring high performance, professional development, and adherence to implementation methodologies.</li><li>Own end-to-end implementation execution for assigned solutions, ensuring successful client outcomes through effective solution design, configuration, and deployment.</li><li>Provide advanced guidance and direction to implementation staff to ensure minimal disruption due to technical or product-related issues.</li><li>Conduct regular performance feedback sessions, reviews, and coaching conversations; address underperformance constructively and support growth.</li><li>Recruit, develop, and retain high-performing individuals, cultivating a best-in-class implementation team.</li><li>Align consultant resources with project demands, considering experience, skillsets, scope complexity, and team revenue goals.</li><li>Oversee staff utilization, monitor productivity, and take corrective action to meet department and company performance objectives.</li><li>Mentor consultants on best practices, complex product functionality, and proper implementation techniques.</li><li>Lead the development and continuous improvement of implementation processes, tools, templates, and best practices; share enhancements across teams.</li><li>Partner cross-functionally with Product, Engineering, Conversions, Training, and Support to resolve complex implementation challenges and improve overall solution delivery.</li><li>Collaborate with Project Managers, Product Managers, Conversion Engineers, Trainers, and Support to resolve escalated and critical implementation issues.</li><li>Participate in and contribute to pre-sales activities, including scope validation, proposal estimates, RFP responses, and client presentations.</li><li>Assist in drafting and reviewing Statements of Work to ensure clarity, feasibility, and alignment with delivery best practices.</li><li>Partner with Sales to identify add-on opportunities and ensure smooth transitions between sales, implementation, and customer success teams.</li><li>Establish and maintain strong relationships with cross-functional departments to ensure alignment and resource commitment.</li><li>Travel to client sites as necessary (up to 30%) to support high-priority engagements or escalated issues.</li><li>Forecast and track team revenue, manage billing milestones, and monitor financial performance against targets.</li><li>Champion a team-oriented culture and lead regular meetings or initiatives (e.g., community development sessions, implementation summits) to foster collaboration and innovation.</li><li>Oversee special implementation-related initiatives to expand capabilities and improve delivery effectiveness (e.g., LMS, Datamart).</li><li>Maintain accountability for project deliverables, successful solution adoption, and overall customer satisfaction throughout implementation.</li><li>Conduct periodic project audits to ensure alignment with project scope, solution design and delivery standards.</li><li>Support strategic planning by providing input on budgets, staffing forecasts, and team development plans.</li><li>Represent Tyler&rsquo;s core values by promoting integrity, innovation, superior service, and exceeding client expectations in all engagements.</li><li>Perform other duties as assigned.</li></ul><div>
</div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>3-5 years of implementation and project management experience within a software company or division.</li><li>A minimum of a B.S. or B.A. degree or equivalent experience is required.</li><li>Exceptional conflict resolution, negotiation, business, and customer service skills including the experienced partnering successfully with clients on technical needs and delivering sales solutions tailored to client needs.</li><li>PMP is strongly preferred.</li><li>Seven or more years&rsquo; experience in managing client relationships/software projects.</li><li>At least 5 years of technical software experience with proven success in assisting clients with utilizing new solutions.</li><li>Implementation of solutions preferred.</li><li>Strong knowledge and understanding of PMI standards to conducting projects.</li><li>Strategic planning, organizational and time management skills including strong people management and project management experience involving the ability to manage multiple projects of various size, scope, and complexity simultaneously.</li><li>Strong expertise in CAMA (Computer-Assisted Mass Appraisal) systems and end-to-end property tax business processes, including valuation modeling, mass appraisal cycles, data collection and validation, cost and sales analysis, ratio studies, assessment roll production, and appeals management.</li><li>Hands-on experience with appraisal and tax software/products is required.</li><li>Exceptional interpersonal, collaboration and relationship building skills including the ability to build and maintain meaningful, trusting, and strategic internal/external client relationships across the organization.</li><li>Prior experience interviewing, hiring, managing, leading, coaching, mentoring, and developing staff.</li><li>Ability to strategically plan and establish business, client and staff goals and ensure successful goal achievement.</li><li>Demonstrate prior success with recommending and implementing process improvements and best practices to senior leadership.</li><li>Advanced research, decision making and problem resolution skills including root cause analysis and resolving the most complex issues.</li><li>Proficient with Microsoft Office including MS Project</li><li>Excellent verbal, written and technical communication skills including tailoring messages strategically to technical and non-technical client, staff, management, leadership, and executive audiences.</li><li>Must be able to travel approximately 30-50% and provide reliable transportation and carry/maintain personal liability insurance on vehicle</li></ul></div>

CAMA Implementation Manager

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